Window World review: service /unethical behaviour

This has been nothing but a terrible experience. I ordered new 22 windows, front door with side lights and new siding on October 2018.

Window World held the windows for approximately 2 weeks and never notified me that they will in. I had to call Window World and requested to speak with the Manager (Jerry). Jerry stated he has the windows, he was just waiting for the front door to arrive. Jerry stated the door should be here within a couple days and will install all 22 windows and front door the same day.

Within a couple days as scheduled, the crew was running late. I contacted Window World and spoke with the secretary. She stated all windows and door should be on there truck, just running a little late. Crew later arrived with all 22 windows but no door. The crew had no idea that a door was suppose to be on todays truck. The crew also stated they wouldn't be able to install the door anyway because of the amount of windows will take all day. Crew stated the door and window has to be a two day job.

I contacted Jerry right then and questioned why he held my windows for 2 weeks for a door but never brought the door anyway. Jerry argued with me and change his story that it will need 2 days. Jerry also responded by saying he can bring his crew back and reschedule. I told Jerry that his crew had already started and if he needed 2 days, he could of just told me. Instead I had to wait another week to get the door installed. Also crew only installed 21/22 windows and still waiting for the last window. Crew stated they will install the window when the door goes in. Crews noted because of the odd shaped window, he takes over an hour to install. No body seems like they want to install this window.

A week later Jerry and a contractor came to my house and installed an incomplete door that I cannot use. I have a door that open to the outside for 2 weeks with cold, snowing weather. While Jerry was installing the door, I asked him when he was planning installing the last window who replied "what window?" I informed Jerry I am still waiting for a window to be installed that is just sitting in my bedroom. Jerry replied saying they will do it when the siding comes. Jerry made a very nice comment "Ill let you keep your money." I rather the job be done Jerry.

I contacted Jerry after over a week after the door being installed. Jerry stated its been scheduled to come out in couple days to do the door and siding. I asked Jerry again about the window who stated again "What window?" Jerry later stated "oh yea, the siding crew will install the window."

I took the day off work so I can be here to get the door finished who were a no call no show. I contacted Window World at noon asking where the crew was who Jerry stated he call his staff. Jerry later advised that his staff cancelled due to weather. Jerry stated they will come out tomorrow. Weather was low 30's with very light snow with 2 mph winds. NOTE Window World stated they will come out as long its not a blizzard outside. I am still waiting for all three projects to be completed and two of those projects to be finished. I will note that the siding was suppose to be done in Spring but was told I was next in line due to all the nice weather we been having this winter.

I feel Window World is completely unorganized and being unethical behavior to me by Jerry. I feel Jerry will only tell me what I want to hear. Unless they make this right, I will no longer do any business with Window World and recommended people not to use them. Also I already wrote a review on for Window World for Michiana Window World with a 1 star with explanation .