Window World of Chantilly, VAfraud

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This review was posted by
a verified customer
Verified customer

We showed up at their showroom with our window measurements. Ordered windows and left a 50% deposit. They never contacted us, saying they couldn't get a hold of us. I am home during the day and have an answering machine. We kept calling. Six weeks later we were told they they don't make those windows with our measurements. We go back over and ask for a credit to our credit card, but never got it. Finally, our credit card company took care of the problem. Horrible business practices and sleazy salesman.

We went with another company and are happy with our new windows.

Responses

  • Mc
    mcastillo Dec 19, 2011

    Without knowing who you are we cannot follow up on your situation except to say that, we have never failed to refund a customer deposit even in cases where the customer was truly at fault. It’s just not our business philosophy. If there was a delay because your windows were oversized and couldn't be made we would have known that immediately and would have offered an alternative. Please call our operations manager at the store for more information. After this incident is researched it is possible you would be given a cash credit for any undue delays.

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