Window World review: customer service 4

http://Dictionary.com defines blackmail as a verb: to force or coerce into a particular action, statement, etc.

I just received a certified letter from Window World stating they deem it necessary to rescind the lifetime warranty on my windows due to a "hostile environment". They continue to say "the position can be resolved if (you) retract unflattering comments and several untrue statements that were posted online to several social media sites; Window World will reconsider this decision to fully warranty the windows installed if this is done but we must have verification of the retraction from each site."

First, no statement I have published has been untrue. Also I must confess I find this very confusing. How hostile can an environment be if it will be deemed no-longer-hostile by virtue of my retracting online reviews? My confusion is further compounded by the fact that the letter was cc'd to Kannon Conway, Harris Shelton PLLC. Rescinding my warranty and in the same breath offering to reinstate it if I retract statements posted online seems to fall squarely under the coercion into a particular action or statement thing.

Did they really blackmail me and cc their lawyers the proof or am I missing something?

My experience with Window World is a nightmare that just won't end. The first installation crew started ripping out three windows but only installed one before they decided they weren't going to finish the job. They packed up and left the other two in worse shape than they were to begin with, complete with busted out panes, and wood shims laying in my yard. It took Window World five days to send a second crew to install the remaining 15 windows. After they left I noticed daylight breaching the interior of my home around one of the windows. I called them back out to seal it until they could finish the wrap, which was being pushed out another 3 weeks because of the wrong color being ordered. They refused to seal the window and insisted it was weatherproof when it obviously was not.

When they finally came back and installed the wrap, they left calling the job finished but they hadn't sealed the wrap at all. I could stick my hand between my siding and the wrap with room to wiggle my fingers. They were closed up on the bottom, and the problem had to be viewed from a ladder to be evident. They were left open to allow water in and pool up but not release, so they could potentially have caused a lot of damage if left undetected.

The owner came and said they would have to reorder the wrap to redo the work. I got a third crew after repeatedly insisting I did not want the people who did that to my house back again. Kelly, the owner, tried to argue that once a crew begins a job they have to be the ones to finish it, but agreed to send a new crew when I pointed out I had already had two separate crews. I was told the third crew would arrive with scaffolding and confirmed that they would with the office when scheduling the visit. They arrived without scaffolding and joked, "This is what they consider scaffolding, " as they leaned off of a 20 foot ladder complaining of OSHA approved work conditions.

Even after the third crew and a total of 10 trips to install, I still have remaining issues. They installed some wrap off level. It is crooked on the front of my house and they are now refusing to come back to fix it. From the owner's own words he is not going to spend any more money on this. I contacted corporate and spoke with David, Manager of Customer Relations and he was no more help than the Memphis owner. I was told that Kelly is an independent franchise owner and while he would be happy to mediate his hands were tied and all decisions were ultimately Kelly's to make.

I could add much more about unprofessionalism, shattered glass littering my home left uncleaned, and on and on, but suffice to say Window World apparently views 10 trips to install windows something to brag about, because they brag about how they've done everything I've asked to try to make us happy. Everything, that is, except get it right and not waste my time.

Don't believe Corporate when they say they'll be happy to help.

KDWorking Man the Customer Relations Department of Window World Corporate in North Carolina will be happy to assist you if you would like to call and discuss. Our contact number is [protected].

If you prefer email please go to our contact page at www.windowworld.com. You will be responded to as quickly as possible.

Either way just let us know that you are contacting us concerning this posting.

Thank you,

Customer Relations Department
Window World Corporate
N. Wilkesboro, NC

The business model W world uses and W depot uses in inherently flawed. They use up front price quoting $189.00 to incite a persons interest, (so they can get their foot in your door.) The problem is NONE OF THE $189.00 WINDOWS HAVE ARGON GAS NOR LOW-E this is what that insulates & makes them energy efficient. They all fail to meet the government established energy star rating required to receive a tax rebate. So every time W World & W Depot sell one of their $189.00 non insulated windows it becomes a future liability for all US TAX Payers in the form of future tax subsides (rebates.) How can this be allowed to happen? How can a company make a claim to be green when it's most trumpeted product is not Green?
Another flawed part of the $189.00 companies business model is hiring sub contractors and paying them $25.00 per window that's well below established pay scales in all cites in the U.S.A. The pay scale per window in the USA is between $50.00 on the low end to $200.00 on the high end. By paying their sub contractual installers such sub par pay they create a situation that is bad for everybody concerned. They sub is forced to work faster and may take shortcuts. This can lead to air and water filtration problems. Which will lead to customer complaints, which may end up in class action lawsuit's, which lead to the owners of the $189.00 business model to look for new way's to scam people.