The complaint has been investigated and
resolved to the customer's satisfactionResolved Windham Professionals — Unauthorized Debit of $5,000 To My Account
resolved to the customer's satisfaction
Today, I signed on to my on-line bank account to check my balance and discovered a debit to my account of $5, ooo. This debit was made by Windham Professionals out of New Hampshire, MS. It's true, I do have a unpaid tuition in the amount is $508.00 in which I made arrangements on 9/4/09 to pay $50.00 per month until it's paid off. Needless to say, I was completely shocked and rather pissed off to say the least. I immediately called my bank, BofA, to dispute the charges, (which to me, why BofA would pay a $5, 000 electronic charge made by someone completely foriegn to my account is beyond belief) and was informed that based on this debit being an electronic one, would take up to 10 business days to re-capture my money.
My BofA rep. called the bank out of Mass. and got in touch with a person who knew of Windham Professionals, very well, in fact, and was able to give me the phone number and contact information of this company. I called the number and was put in touch with the very person, Jessica Cowley, who's name was on the transaction on my on-line statement. She immediantly transfered me to Mark Mchale, he has apparently worked for this company for 10 years and actually, was very helpful.
It turns out that Jessica Cowley debited the wrong account, not following their company procedures, and credited the wrong account in the amount of $5, 000 taken directly from my account. So, today is 9/9/09 and based on Mark Mchale's promise, I should be receiving a check in the amount of $5, 000 by 10:30am tomorrow via Fed Ex. This has put a huge burden on me as I now have 8 items that were paid by my bank, each one creating a negative balance, all being charged to me at a fee of $35.00 each, not to mention, my house payment is also out for payment and since my bank account is at a negative balance, it will be returned.
My reason for this complaint is to "vent" and to ask why our government would allow such companies to continue doing business under such "unprofessional" practices for people who are trying to make their lives better and therefore, improve our country's economical standing.
What do you think? I would welcome anyones advice and/or opinion on this company and what one might do to take a stance on securing ones privacy and changing the way re-payment unpaid tuition/defaulted are handeled by this company? (I am since paying off the small balance and vowing to "never" deal with such an "unprofessional" company again, in my life.
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