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1.9 184 Reviews

WinCo Foods Complaints Summary

42 Resolved
142 Unresolved
Our verdict: When using services from WinCo Foods with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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WinCo Foods reviews & complaints 184

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11:54 am EDT

WinCo Foods customer service

On the way to entering WinCo a man saw that I had a e-cigarette in my hand and my girlfriend had her service dog by her side, he rudely told us both that the e-cigarette was not allowed inside and that the "animal" was not allowed inside as well. As he kept walking inside of the store I had to follow him and stop him by asking him, "where is it posted? the policy on the E-Cigarettes", he showed me on the outside of the door on the wall was a sign posted that cigarettes or tobacco and E-cigarettes are not allowed to be "used" inside the store. I made sure to clarify with him that it says here that a e-cigarettes are not allowed to be "used" in the store but I am able to walk in the store with it as long as I don't use it. He agreed to what I had clarified to him. But during the whole conversation he rudely kept walking away and inside the store before I even had any time to ask about the service dog being allowed in the store. Needless to say my girlfriend and I felt insulted and felt that this employee was very rude in the way that he approached us. He could have at least took the time to have a conversation, or hear both sides of the conversation, instead of only his side. We were both shocked in how an employee can treat a customer especially before they even entered the building. Instead of being welcoming to customers he made us feel unwelcome and as if we are not good enough to shop or come into the store. Therefore, we did leave without going in the store to purchase the groceries that we needed. It seems to us that WinCo is not concerned about their customer service nor having repeat or happy customers. We will never come back to this location again.

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11:49 am EDT
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WinCo Foods service, rude workers, hazards when shopping

9/8/19,
Time, 5:00-6:00 am pst
Rude workers, stockers (tostidos shirt, no name badges on any of the employees)
Almost got hit with stocking pallet by employee, she(blond fluffy hair, 40's) was rude, did not say excuse me, kept rudely walking pass us on the chip aisle, throwing food and chips around, almost hit my husband with another pallet, (still no excuse me or apology), punching chips for no reason, was not stocking anything. Another employee rudely cut us off and waited until we walked by to act as if she was restocking strawberries when a she really did was cut us off and fiddle with strawberries that were already in place(brunette, apron, 20's), pallets everywhere blocking us from shopping comfortably, trash, sticky tape, and liquid on the floor. In the yogurt/milk section, Male worker was standing on the area where the yogurt and butter were(with his shoes, very nasty). The whole experience was uncomfortable, and obnoxious. This is more of an inconvenience to disabled customers as well as non disabled customers.

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7:02 pm EDT

WinCo Foods hiring staff named tina

Hi,
My name is Austen Hokams and I use to be employed by your company a year ago I have been tring to get rehired back there. The location in in Moscow, ID., but every time I try talking to this Tina person she is very rude. On 9/25/19 I called she said we are not hireing and hung up on me I feel like that was very unperfectional. So I called back and she was still very rude to me so i'm sending to let you know she need better training in customer service. When dealing with people you need to be happy and courteous to people at all time. At least that
is what I was tought by all the places I have worked.

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4:49 pm EDT

WinCo Foods self checkout @ approx. 1234 hrs.

At approximately 12:34 pm. I was using the Self Check out. The clerk came and took the items I was scanning out of my hand and proceeded to scan them for me.
She did not offer to scan them for me or ask if I wanted her help, she just snatched the items and started to run them through the machine.

I walked off and left the items in the bagging area since the clerk was so rude. The woman proceeded to YELL at me that I had to pay for the items. I told her they were on the counter to do with as she pleased, since she had snatched them out of my hand.

The woman proceeded to follow me out of the store yelling at me. I finally turned around. At that point she insisted she needed to talk to me and explain herself, she also complained about how far she had to walk.

I told her three times to leave me alone.
The fourth time I informed her I would call the police if she did not cease.

I really do not appreciate having attention called to myself.

It is rude to snatch things out of a persons hands. I should have been asked if I would like help or assistance. Instead I was treated like a low grade [censored] and thief.

I do not have the woman's name. She was probably 50 +years of age, hard living, over processed grey/bleached hair, maybe 5ft. 5 ins. tall.

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1:52 pm EDT

WinCo Foods customer service

On 08/07/2019, at around 7:30 AM, I was shopping when an employee with a red Coca-Cola shirt and black shorts decided to continuously leer and stare at me. When he walked closer to me and then passed me, he continued to stare and leer, but did not greet me or provide customer service. He was very rude and I felt very discriminated against based off my skin color and haircut. I then did my best to address the problem with another employee named Don, but Don didn't know anything about the employee or his being rude to me. He offered to speak with the manager, but I didn't have time, so I'm here filing a complaint. After this happened, I felt very uncomfortable shopping there anymore, as the male with the red shirt kept walking past me in different aisles after I spoke with Don. So I left sooner than expected, not completing my shopping list, feeling hostility from the employees, and going to Fred Meyer and spending much more than I wanted to, simply because of this experience. I am a deaf, disabled military veteran who was discriminated against, by the way. I spent $70 more than I planned to, thanks to your employees performance. I would like some kind of compensation because of this.

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4:33 pm EDT

WinCo Foods rude service.

The cashiers name was Mallory.
I walked up to the cashier expecting some type of "Hi, how are you" a "hello" or even just a smile. seeing as she is representing the face of the company. I got nothing, she even did her best to avoid eye contact which I found to be very rude. I waited and she never said anything or even looked at me.
The next customer walks up and she right away says "Hi how are you today?" Its not okay to nit pick who you want to greet and who you decide to not.

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11:39 am EDT

WinCo Foods rosie and manager stephanie

7-31 7:30am. I went into WinCo like I always do everyday to buy food. I asked people in the store about an employee named Darly. I always ask about him. He has always been nice to me and always made sure my experience there is a good every time. I went to check out and Rosie (cashier) asked for my I.D for one beer. I said "Ok no problem". She starred at my I.D for a long time, witch was strange. No-one has ever looked at my I.D for that long, it was for longer then a min, after she refused my service. I said "Ok no problem, I know why your not taking my service because I was asking about an employee named Darly. I will go to Safeway instead" then I walked out. I went to Safeway. I bought my food, then came back to talk to manger because I felt disrespected by the way I was treated. I waited for about 10 mins to talk to manger Stephany. She was on a break or something, idk. I talked to the self checkout guy named Dustin. He was super nice and we talked about his dog, and how he slobbers all over his toy when he brings it back to him. Stephanie Walks back into store around 7:45am I asked to talk to her about Rosie. I said to her that Rosie denied my transition. I told her I come in here every day to buy stuff. Your cashier Rosie denied my transaction. She said to me, "it's because she said your eyes were glossy" I said really that's strange due to me asking about Darly?" She said "yea I heard you" me "ok I've been coming here everyday to buy stuff so why wouldn't I ask about an amazing person that makes my day?" Stephany said again. " my employee said your eyes were glossy" I said " Really do my eyes look glossy now?" She said "no" I said "ok I was just in here 10 mins ago, so how does that change?" She didn't respond but look at me. I looked at her with anger. And said "Safeway took my transition" not to mention I told the checker that worker there about my situation. He said "We would never miss a sell no matter what". Not to mention he has seen me many times buying stuff from Safeway.

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10:41 am EDT
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WinCo Foods harassment, discrimination, racism

I've been with WinCo for 7+ months now and it's been horrible and constantly getting worse. I'm being Harassed relentlessly, treated extremely unfairly and being group targeted by friend circles within the work place. Every night it seems this goes on. These same individuals purposely attempting to get me fired with false accusations & mental abuse.

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1:46 pm EDT

WinCo Foods management, corporate

I am a smart, motivated, hard-working mother of two with a Master'a degree who had been teaching college/university classes for over twelve years before I started working for WinCo. I made the switch to Winco because I needed the insurance for my family. (Great insurance.)

What a completely horrible, disrespectful, subordinating, socialized, and inhumane company to work for! I loved the job and the customers, as I am a people person and loved the fast-paced environment, but the management and corporate policy is AWFUL! With the exception of a few honest, good people, the assistant and store managers at my location were dishonest, uncaring, cold-hearted, power-hungry sharks who cared nothing about humane treatment of the employees. And the turnover rate of management was appalling. Never was there any sort of established set of standards or order in the store because management heads were always being moved around to different locations and/or fired. New hotheads would come in, think they could run the place, fire the employees who posed any kind of threat to their egos, then move on.

Employees are treated like garbage and the company is not merit-based, meaning an employee is not rewarded or even appreciated for hard work or great service. Instead, he or she is targeted as a threat. An employee who is completely lazy or worthless gets paid the same as (or more) than an employee who is hard-working and devoted to the betterment of the company. Everything is based on a point system with no thought to human involvement. That is cold-hearted socialism. And management gets richer by receiving bonuses while the real workers who earned those bonuses for them get nothing but shunned.

Winco's business model is a horrible system that will ultimately fail because it is not democratic or humane by any means!

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7:11 pm EDT
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WinCo Foods need more way for customers to be able to pay

Today, I spent almost 2 hours shopping at Winco rung up my groceries went to go pay with my card and didn't realize that it only took debit cards my bank is supposed to send me my new pin to my new card but I have not received it yet I don't understand why I wasn't just able to swipe credit if the money was in my account. I tried to pay with my checkbook and my license and checkbook had different address moved from ca to id so they couldn't approve that way either . It was a waste of my time, it was embarrassing, humiliating having the cashier tell me next time I need to be able to pay cause she has to throw food away because of me and having seven carts of people stare at you and you have to leave the store with nothing after spending 2 1/2 hours of your day at a store and walk out with nothing knowing I had the money in my bank to pay but no way to pay cause my card and checkbook wasn't enough knowing i see on my phone I money in the bank . Makes me Never want to go to WinCo ever again. My complaint is there needs to be more ways to pay other companies have Apple Pay, PayPal, credit cards and other ways of helping their customers pay for their items but Winco does not it's cash, debit or check if only the check and the ID are the same address. Your Losing customers that love WinCo and lots of money this way

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10:40 am EDT

WinCo Foods water refill machine

The refill machines are very very slow very very often. Is it possible to service them more often? Portland Oregon. Location on 122 nd. The refill machine in the winco in Gresham the water was not filtered. It was basically tap water. It takes 1/2 an hour to 45 minutes to fill one 5 gallon. This is ridiculous. Please please have someone service every couple of days. And in the summer time it's worse.

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Miss Feliciano
Eureka, US
Jan 09, 2022 9:00 pm EST

I went to Winco. In Eureka to get a refill on water, It had a bad smell for the first time in over 4 months. Ive never had it smell this bad. Please have someone check this location and the filtering.

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10:57 pm EDT

WinCo Foods service

I was waiting for service in seafood and a worker was next to counter fixing food in shelves so I wait but then a white woman comes to seafood and worker says how may I help you and I say mad excuse me I have been waiting for service and in mad tone says what do you want. After giving item says all nice to white lady yes mam how may I help you. Racist yes iam hispanic. Yes I was born here and yes I speak perfect english.
Wincos moreno valley at 12 pm on march 25 2019.

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4:53 pm EDT

WinCo Foods customer service

I've been a customer of the store #0001 for many years since I left the army In 2004 everything was fine at first. But now it seems Whenever I enter the store I'm being looked at suspiciously from the managers, they look at me as if I'm a criminal about to steal something, the managers casually happen to be at the area where the bread is keeping their eye on me, and following me around the store. I have never been in trouble with the law, I'm even a volunteer for the police department, not to mention I'm a veteran of the United States Army (honorably discharged) a so what do they have against me? I've never done anything wrong and they don't have a right to treat me that way. I even helped them catch a shop lifter once. She was sticking food in her bag and I let them know right away. So instead of appreciating that. I get treated like I did something wrong. I've reported to the general manager before and nothing was ever done about it. It is insulting to be treated this way for no reason.

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5:40 pm EST

WinCo Foods bulk bin dog treats

I see one other complaint about this from 2013, I tried out some of the treats from the bins yesterday and an hour later my dog could barely stand up. We'd call him over, and he would struggle to haul himself up on his hind legs, then a minute later staggered and stumbled forward. He laid down for some minutes as I called the vet at night. Watched him for some more minutes and he got up just fine and normal again..

He ate three little cheesy rolls. The treats were the only variable changed that day, but I don't know... I'd stay away from these just to be safe.

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Update by Alimt
Jan 20, 2019 5:41 pm EST

This is Arlington, TEXAS

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5:54 am EST

WinCo Foods no holiday bonus for you 2018

There will be no holiday bonus this year (2018). The $100 store gift certificate that is issued every year at holiday time to employees will not be happening this year. There are many employees who depend on that to get by. Not sure how it really cuts in to Winco's budget as the gift is for in store purchases only. In any case I encourage other employees to take their money else where and not help to line Winco corporate pockets any further.

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7:33 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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WinCo Foods employee cynthia bad service

A racist as employer Cynthia from the hillsboro winco on Oak st has a serious [censored]ing customer service issue. If she can't handle the face to face interactions with customers then don't [censored]ing work there. She definetly does not know how to do her job as to provide goood customer service. I don't know why you have a un perfessional person like that working at winco.

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3:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WinCo Foods person

Do you know Mr.Steve Thompson. He was a recruitment agency of Winco foods supermaket. He offered me a job and before we get the job there was a membership he was talking about. If we could pay $320 they will process our ticket and visa immediately he said. But we need to pay for the membership first. Can you help me regarding this matter? Please send me your response
[protected]@gmail.com
Ms.Sanchez

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2:43 pm EDT

WinCo Foods old trapper beef jerky peppered sticks

My husband and I want to Winco yesterday in Nampa. He wanted the peppered beef jerky sticks old trapped in the jar. But they told him that they were out stock. They told him that they be ordering the beef jerky sticks in that kind for him. He ask the people who worked there to help him to find the item in the store. They sent to different places in the store to find it but it wasn't there where they said it was. Please bring back the old trapped beef jerky sticks peppered back for him.

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3:08 am EDT
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WinCo Foods cashiers letting a very drunk man continue to insult an elderly women and I front of my 3 yr old!!

My daughter and I where in the check out line, an elderly women was in front of us, she said she had forgotten a package of batteries, so she goes to get her batteries and I'm putting my things on the belt, about 15 seconds after she left a man and a woman came up and put their things on the belt also, not even 5 seconds after that while I was telling my daughter she couldn't have 2 candies, then all of the sudden I hear the man say to the women who he was with that he had just found a tablet in this shopping cart, I quickly turned around and sure enough he had my 3 yr old daughter's tablet that has a PINK COVER on it, I told him that was my daughter's and to give it back.. he seriously stared at me for about 30 seconds while I have my hand out, he said it was like a lost and found, I repeated to him.. give me my daughter's tablet back. He tried to tell me that it was not mine.. so I told him to look at the pic of my daughter on the background. He finally gave it back after I told him that he was trying to steal from a little kid. Meanwhile the elderly lady is coming back and he was taking up all of the isle so she said to him VERY polite "excuse me" it really seemed like he was trying to ignore her, I heard he say it clear as day while my daughter was whinging about a candy. She said excuse me one more time still ever so polite, he turned around and stepped in the middle of the isle so she could DEFINITELY NOT get by him, he said to her "What do you think you are special because she is old and that she needed to get her stuff and go to the back of the line.. She obviously didn't listen to him she just kept asking him to please stop.. that's when I started to smell the insane amount of alcohol on his breath.. What do you know he was buying more beer, he still wouldn't stop insulting the elderly women so I told him to stop! That's when I started on me.. so I said to the cashier, are you really going to let him buy all this alcohol as you can tell he doesn't need it.. She calls for a manager to come over, he didn't like that at all and told me that my hard earned paycheck was "meth money.. wth like really winco employees.. you know who you are and should be ashamed of yourselves for even letting him treat that poor women that way! And to top it off you sold him more alcohol that you knew he did not need! I'm super unsatisfied with that customer service 100%! What if that was your elderly mother or grandmother getting treated like that! What is wrong with people!? I will post this post onto my Facebook and definetly recommend a different grocery store to everyone.. It will definitely take a lot to get my business and my respect back for this store.

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10:46 pm EDT

WinCo Foods produce

Hi. I purchased produce from the Kennewick, Wa WinCo. Paid for everything, took them home. Opened up a Banana cause my girlfriend was going to make chocolate covered bananas for everyone. It had a needle mark and red, blood like stuff in it. We called up WinCo, asked for a manager, got More I believe his name was, he didn't seem concerned about it at all. "Oh I'll have my produce people look at our Bananas". Excuse me! Uh, no, you supposed to close down produce completely until everything is cleared by the health department. You can't continue to sell CONTAMINATED PRODUCE. I will not be shopping the Kennewick WinCo again. I will make sure word gets around about the piss poor response I got from management, and I will be going to the health department, with the picture of the tainted produce, and let them know how "Well" it was "Handled" by Management. Very disappointing.

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Update by Russell Duncan Jr.
Sep 16, 2018 11:18 pm EDT

Here's a pic of the banana

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Update by Russell Duncan Jr.
Sep 16, 2018 10:48 pm EDT

Sorry. MOE was the Managers name

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Phone number

+1 (800) 824-1706

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wincofoods.com

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