CookStore
reviews and complaints

with everyone I know.

The experience detailed in this review about CookStore (cookstore.ca) is truly frustrating, and it's easy to understand why the reviewer is so disappointed. While issues with shipping or product quality can certainly be frustrating, this customer's negative experience stems from an entirely different aspect of their transaction. Specifically, they were extremely disappointed to find that their purchase was subject to intense vetting and ultimately cancelled, all due to a simple discrepancy between their billing and shipping addresses.

To begin with, the reviewer mentions that they were unable to communicate with CookStore via phone, instead having to rely on a lengthy email exchange to try to sort out the issue. While emails can certainly be effective means of communication, this kind of delay in response time can be deeply frustrating for customers who just want to make a purchase and move on with their day. What's more, the reviewer notes that they offered a variety of potential solutions to the problem, including calling from a different phone number, but none of these options seemed to work for CookStore.

Perhaps most frustrating of all, the reviewer was ultimately forced to abandon their purchase altogether, despite the fact that they had offered numerous solutions to the problem at hand. At the end of the day, it seems that CookStore prioritized their own security concerns over customer service, which is certainly disappointing to hear.

Overall, this reviewer's experience is certainly not what anyone hopes for when making an online purchase. While they don't have any issues with the quality of the products or the efficiency of the shipping itself, it's clear that the level of customer service they received was subpar. Ultimately, this kind of negative experience can be extremely harmful to an online business like CookStore, and it's unfortunate that this customer felt so let down by their experience. Hopefully, the folks at CookStore will consider ways to improve their communication and customer service in the future.

The CookStore website has left me feeling incredibly disappointed and misled. Despite the website claiming in-store availability and readiness for shipping, the product I ordered was not actually in stock. I even went so far as to make a call to verify availability, but unfortunately, my order was not fulfilled as promised. The lack of communication from the company only added to my frustration. They claimed they would be in touch, but I only received any kind of update after repeatedly following up with them. Even then, their responses were not consistent - one person said my product was ready to be shipped while another claimed it would be delayed until the following week.

To make matters worse, when the product finally arrived, it was the wrong item, necessitating a return which I had to arrange myself. Receiving the return postage sheet took several days of pestering the company. Two weeks later, my order still had not been received by the company, and they admitted that they could not guarantee delivery before Christmas. This is particularly frustrating, as I had ordered from CookStore specifically because I needed the item quickly and they claimed it was in stock and ready to ship.

What concerns me most is the lack of transparency and accountability from CookStore. While they claim that refunds are automatic, I'm skeptical that my refund will be processed without my continued intervention. The refund process seems convoluted, requiring confirmation from shipping that the error order was received. And based on my experience, I really question the validity of the positive reviews on their website. Many of them appear to be clustered in groups, suggesting that they may not be genuine.

Overall, the CookStore website has been a thoroughly frustrating experience. I'm left questioning the veracity of their in-store and online stock information, as well as their customer service policies. If I don't receive my refund soon, I will be forced to escalate the issue to Visa and the Better Business Bureau.

I recently had a very unpleasant experience with CookStore, an online retailer that specializes in kitchenware and housewares. I placed an order with the company for a salt and pepper mill and two stainless steel toilet brushes from the OXO brand. Unfortunately, the experience was not what I expected; I did not receive any shipping information after a couple of days, and I ended up waiting for over a month before receiving an email notifying me that the products were out of stock. However, to my frustration, they didn't allow me to cancel the order.

Another month passed, bringing the wait to a total of two months, and I had no choice but to email them again to inquire as to the status of my order. Strangely, I was informed that my order had already gone to shipping, leaving me perplexed. Consequently, I received my package a few days later, but to my surprise, the package had the wrong items. Instead of the two stainless steel toilet brushes that I had ordered, they provided me with two very cheap plastic brushes that were worth $30 less. I tried to explain the error and how unhappy I was, but they requested photographic proof of the items, which I sent promptly.

At that point, they offered me a $15 discount if I kept the items I received, which I found to be rather ridiculous since the brushes did not meet my expectations. I declined and requested a prepaid shipping label to return the items and wait for the correct ones I had initially ordered. They informed me that the correct items would take another 2-4 weeks to come in, but I was upfront in insisting that I would wait for them. They eventually provided the shipping label, which I used to return the incorrect items.

A week after I had returned the package, I had not received a refund on my Visa card as I was promised initially. When I contacted customer service, they wanted to know the tracking number of the shipment, which I provided. After getting that information, they informed me that there was an issue with the expiry date on my credit card, which they could not process. I then had to furnish them with the necessary information to facilitate a refund on my Visa card.

In all honesty, the entire process of getting the brushes I ordered from CookStore took a grueling three months. I cannot imagine subjecting myself to a similar experience again, and I would not buy from them again in the future.

I recently had the pleasure of using Cook Store, and I must say, their outstanding customer service has exceeded all of my expectations. The response times are incredibly fast and efficient, even on weekends! Any questions or issues that have arisen were handled in a professional and caring manner, leaving me feeling valued and important as a customer.

To top it off, Cook Store offers exclusive incentive offers on your first order, and a wide range of kitchen products at unbeatable price points. They even go the extra mile to price match all competitor prices, ensuring you receive the best deal possible.

There was an instance where the item I had ordered was discontinued. I was blown away by the options they gave me to choose from, including the possibility of a full refund. They demonstrated a genuine commitment to keeping me satisfied, offering the next best choice of product at the same price, despite it being more expensive.

Another instance where they went above and beyond was offering to ship a free item with my order despite not being able to add it to an existing order. It's these little touches of personalization and care that make all the difference.

So far, I have received one of my two orders, and it was shipped out within the time specified. The second order is still awaiting two items, but I understand that this is the case with most online stores. I have been kept up to date with email updates, and Cook Store has continued to demonstrate exceptional service and commitment to their customers even amidst the pandemic.

In summary, I highly recommend Cook Store for all your kitchen essentials. They have gained my loyalty as a customer, and I have no doubt that they will continue to exceed expectations.

I recently had an experience with CookStore and I must say, the customer service is top-notch. I had purchased the Weston - Pro 160L 24 Tray 1200 Dehydrator as a backup for my small beef jerky company in Montreal. However, after giving it a test run, I was beyond disappointed. In fact, I believe this product should be pulled from their shelves due to serious design flaws that can cause health problems.

The racks did not fit properly and were blocking a portion of the air circulation. After 10 hours of drying, half of the batch was still raw and had to be thrown out due to concerns about bacteria accumulation. Despite this not being CookStore's fault, they issued a full refund in a timely manner.

Avoid purchasing the Weston - Pro 160L 24 Tray 1200 Dehydrator, but rest assured that CookStore stands behind their customers and provides excellent service.

When I recently used CookStore, I encountered a lot of trouble with their service which left me feeling incredibly frustrated. At the outset, they sent me the incorrect pan in my order. When I informed their customer service team, they requested images and additional details to verify that they had indeed sent me the wrong item. I found this to be an unnecessarily lengthy process, especially as it seemed apparent to me that the product they sent differed from the one I had purchased. Eventually, after several exchanges, they acknowledged that they had indeed shipped the incorrect item and offered me a $30 coupon as recompense. I was disappointed by this gesture, especially considering that I had paid over $100 for the pan I didn't receive.

Unfortunately, their service didn't improve from there. When I asked for the correct pan to be sent to me along with reimbursement for the return shipping costs, they did provide a label for me to return the pan, but with a lengthy list of instructions and requirements that made the process even more cumbersome. Throughout all of this, they still did not offer any apology or even acknowledge the inconvenience their mistake had caused.

Eventually, I lost my patience and requested that my complaint be raised higher up the chain of command. Even then, they provided no apology or more satisfactory response, merely suggesting that I wrap the pan in plastic instead of requiring it to be shipped in a brand new box per their initial instructions.

The entire process has left me feeling incredibly unhappy with CookStore's service. It's been weeks since I returned the incorrect pan to them, but I've received no confirmation of their receipt of it or any updates on when I might expect the correct product to be shipped to me. Overall, I would advise against shopping on this website, as I've never encountered such poor customer service and return processes.

I recently had an experience with CookStore that left me feeling disappointed and frustrated. I had placed an order for a knife that I had been eagerly anticipating, but it had been over a month and a half with no sign of it arriving. The customer service experience was less than ideal, to say the least. I was shuffled from call to chat to email, with no response or resolution in sight. It was disheartening to receive so many promises that were never kept. Stephanie, a supervisor, was eventually able to assist me after many attempts to reach a human. However, even she was unable to provide any clear answers about the status of my order. I was even told, TWICE, that the knife was being shipped to me, only to then receive an email stating that the item was not available and I would need to wait for the manufacturer to send it. What's worse is that CookStore still had my money, which had been taken over five weeks prior.

The lack of customer service was unacceptable, and I would not recommend ordering from CookStore. It appears that this type of poor service is common, as I've read several reviews mentioning difficulty receiving refunds. It's too bad because they do have some nice products, but the poor service negates any potential advantages.

After several unanswered emails and failed attempts to contact them, I mentioned filing a complaint with the Better Business Bureau. It's curious that as soon as I mentioned this, I suddenly received an email offering me two other knives. However, even then, I was unable to get clear information about when the products would be available. It seems that CookStore is more interested in grabbing your money than delivering the products you ordered.

Recently, I had a terrible experience with CookStore, an online retailer based in Canada. I ordered some merchandise through their website on September 3, 2021, and received no confirmation that I had acknowledged their terms and conditions or return policy. Concerned for my safety, I tried to cancel my order on September 7 via email after the product arrived. However, the company failed to respond to my emails until September 13, despite sending several follow-up messages.

When I finally received a response from Ana, the "product specialist," she informed me that she could help me cancel my order. However, she claimed that she could not do so because the merchandise was already shipped directly from the manufacturer in Montreal, and she would need a shipping expert to contact me. This was strange, as September 4, 5, and 6 were holidays and the manufacturer had, in fact, shipped the item on September 9, two days after I requested cancellation, with no shipping costs charged to me.

After more back-and-forth with Ana, I found out that Cookstore was not willing to cancel my order after all. They claimed that they could only offer returns, but would charge delivery fees and a 35% restocking fee. As a customer, I did not accept this offer, and continued to follow up with customer service for further explanation. Unfortunately, CookStore refused to respond to my emails after September 17, and I have not heard from them since.

Overall, my experience with CookStore was a nightmare. They were dishonest, unresponsive, and unwilling to offer me a refund or cancel my order. I highly recommend avoiding this retailer as they do not deserve your time or money.

I recently had an experience with CookStore that left me feeling disappointed and deceived. I was searching for a vegetable cutter/slicer and came across their website. I was under the impression that I was purchasing a full product, rather than just an attachment. Unfortunately, the product page failed to make it clear that what I was buying was just an attachment. I mean, the name of the product is "vegetable cutter/slicer" which implies a complete product, right? I was misled and frustrated.

When I looked at other retailers that carried the same product, such as Amazon or Williams Food Equipment, they made it clear in the name that it was an attachment. If other companies can do this, why couldn't CookStore? It felt like they were deliberately trying to deceive me or simply being lazy.

To make matters worse, my order took over a month to arrive, despite being based in Canada. I've had faster shipments from halfway across the world! When the package finally arrived, it was not what I was expecting at all. So, I called CookStore to ask for a refund. The woman who answered the phone was condescending and made me feel like I should have known that this was just an attachment. She said that anyone who knows this brand understands that this is an attachment and not the full product. But how was I supposed to know that before making a purchase? It seemed ridiculous to me.

The company did offer to refund my purchase, but when I asked if they would cover the shipping costs since their product page was misleading, they refused. They told me that they sent me what I ordered, even though I explained to them that I wouldn't have purchased the product if their product page hadn't been so misleading. The woman told me to send an email with the information, and she would pass it on to her seniors. I sent the email, but I never received any response from them.

In the end, I decided to return the package and included a short letter with a receipt for the shipping costs. But, of course, the letter was ignored, and no one contacted me regarding the topic. It was frustrating and felt like a complete waste of my time.

Overall, I highly recommend not purchasing from this company. There surely are other retailers with more transparent advertising practices, better customer service, and seamless communication.

I have recently had an extremely negative experience with CookStore, an online retailer that sells kitchenware and appliances. As someone who regularly buys products online from all over the world, I can safely say that this was the worst customer experience I have ever had.

To give some context, I ordered a Philips Latte Go super automatic espresso maker from CookStore on February 17th, 2021. At the time of purchase, the item was listed as being in stock. However, a few days later I received an email from the company informing me that the item was actually backordered and would take approximately 2-4 weeks to arrive due to Covid-related delays. While this was disappointing, I accepted the delay and patiently waited for my purchase.

Fast forward to May 11th, 2021, when I decided to request a refund and cancellation of my order. I contacted customer service and received a response stating that my order had been sent to shipping and that a cancellation was not possible. This was frustrating, especially as I had still not received tracking information for my order after seven days. I emailed customer service again to inquire about this, but received no reply.

When I called CookStore's customer service number, I encountered further problems. The first time I selected the appropriate option (question about a previous order), I was directed to voicemail. On my second attempt, I selected the option to place a new order and was eventually able to speak to someone. However, when I asked about ordering the same product, I was informed that it was out of stock and would take 2-4 weeks to arrive.

When I asked for clarification on this, I received a vague response that did not address my concerns. After explaining that I had already ordered the item in February, I was met with hostility from the customer service representative. I then presented two options: either provide proof that my order was on its way, or issue a refund. I was met with resistance and the representative eventually hung up on me.

It became clear to me that CookStore was engaging in dishonest practices, such as drop shipping and selling refurbished goods as new. As a result, I felt scammed and insulted. I refuse to let this go and hope that this review will help others avoid similar negative experiences. I strongly advise against doing business with CookStore.

I recently had an unpleasant experience on CookStore.ca that I would like to share with the community. I purchased a Staub rice cooker in mid-May and unfortunately, it was not as smooth sailing as I had hoped. Despite being charged for delivery within 3-6 business days, my parcel was not shipped out until June 11th - almost three weeks later. I understand that these are unprecedented times and COVID 19 has disrupted many businesses, but Cook Store was the only one that seemed to be impacted.

I was disappointed with the lack of communication and information provided during the delay. All I was given were generic responses that cited the pandemic as the reason for the delay. This experience left me wondering why other online stores were able to ship similar products within a couple of days, while Cook Store seemingly struggled to fulfill their promises.

When I requested to cancel my order and receive a refund, I was informed that I would have to ship the product back at my own cost and only receive a refund seven days after Cook Store confirmed receipt of the return. Given the circumstances, this felt like an unreasonable and inconvenient solution to me.

I would like to caution others who are considering making a purchase on CookStore.ca to think twice before committing. It may be worthwhile to ensure that your credit card is only charged upon shipment, as in my case, I was charged three weeks before I even received my item. This was undoubtedly the worst online shopping experience I have ever had, and I have no intentions of purchasing from Cook Store again.

Although my experience was negative, I do hope that Cook Store takes steps to rectify their processes and improve their communication with customers during these trying times.

I recently had an experience with the Canadian online retailer CookStore and their purchase of a Baratza Encore Model 485 Conical Burr grinder. After discovering that my old Breville grinder's burr was not replaceable, I took to the internet to find a new coffee grinder. I stumbled upon the Baratza and was impressed by the positive reviews, leading me to consider purchasing it from Amazon.

However, I decided to try and support a Canadian supplier and ended up at CookStore. The process of ordering and delivery were smooth and efficient, leading me to have high hopes for my new coffee grinder.

After comparing the performance of the Baratza and my old Breville grinder, I was disappointed to find that the Baratza was noisier, took longer to grind the same amount of coffee, and was always messy to clean up. Additionally, changing the grind settings required the machine to be flushed with a small amount of beans, and the mess under the bean cup was always difficult to clean up.

While the Baratza did provide a better grind for those specifically interested in making espresso, I was not one of those people. The pour over grind settings on both machines were very comparable.

After brewing two cups of coffee with the Baratza, I realized that it was not the coffee grinder I had hoped for. I regretted not reading the return policy before purchasing, as I would have been able to return it if I had purchased from Amazon. In retrospect, buying a coffee grinder without testing it out is like buying a car before taking it for a test drive.

For those interested in buying from online retailers like Amazon, return policies should be given careful consideration before making a purchase. I have since learned my lesson and will be more cautious with future purchases.

As a customer of CookStore, I have to say that my experience with this company has been less than satisfactory. I placed my order on May 7th 2020, and as of June 23rd, 2020, I still have not received my items, which is a considerable delay by any standards. I was first told that my items were back-ordered, but that they would be shipped to me as soon as they were received. However, despite these assurances, I received no further updates for quite some time.

I subsequently reached out again to enquire about the status of my order and was given the response that my items were still in the shipping department, with a promise of tracking information within one business day. June 11th rolled around and I was informed that the shipping department was not responding to inquiries about my order. As of June 15th, I had heard nothing more, despite this being the fourth time I had tried to contact CookStore. Even when I was not enquiring about cancellation, they notified me that it was not possible to cancel my order.

On June 16th and 18th, I made further contact and was still given no meaningful updates. I also found it exceptionally difficult to get in touch with this company, as the only way I could was through automated support tickets. If I tried to reach them by phone, there was never any answer, and if I left a message, no one ever returned my call - this happened on three separate occasions. Suffice it to say, I am extremely frustrated at the lack of communication from CookStore and the difficulty in accessing customer support.

For these reasons, I strongly advise not to buy from CookStore. They make it seem like everything is in stock on their website, but in reality, many items are back-ordered, and only through contacting them will you discover that is the case. It has been almost two months since I placed my order, and consequently, I have given up trying to seek a resolution with this vendor. I have instead contacted my credit card company and requested a reversal of the transaction until the issue with CookStore is resolved.

When I made an order on CookStore's website on November 12th, I was excited to support a Canadian-owned business and was hoping to receive my purchased items in a reasonable amount of time. However, as the days went by, I became increasingly disappointed by the service I had received from CookStore. It seemed like my order had vanished into thin air, and it took almost two weeks for them to give me any update on my order status. Even then, I had to reach out and inquire about my order before I received any reply.

To my dismay, I was informed that one of the items I had ordered was unavailable. While I agreed to a substitution, it took about three business days for CookStore to even give me an update on the shipping of my order. I found myself disappointed by this lack of transparency and slow communication. It was frustrating to learn that even after the long wait, my order might still not arrive anytime soon, especially as I live only five hours away from CookStore's headquarters.

After reading other reviews of CookStore, it seems that my experience isn't an isolated incident. It looks like CookStore struggles with inventory, selling items they actually don't have on hand. This is disappointing to learn, as I was hoping to support a business that would have the items I need available to ship out quickly.

As I write this review, I'm left with no shipping confirmation or update on my order from CookStore. If they do end up shipping my order soon, it will have taken more than three weeks for me to receive it. This is far from the efficient and reliable service I expected. I would advise CookStore to take note of other companies that only charge once items have already shipped to avoid supply frustrations.

While I had a similar issue with a different company earlier this year, a pet company based in Alberta, their level of customer service was much higher. Not only did they reach out to me within 24 hours to apologize and ensure my satisfaction, but I received my items much more quickly than I ever would have thought possible.

All in all, I hope my experience with CookStore can serve as a warning to other customers. While I was hoping to support a Canadian business and avoid international shipping times, the slow communication and lack of inventory make me doubt whether CookStore is really worth the investment. If you're looking for a reliable, speedy shopping experience, I would advise you to look elsewhere.

I recently had an unfortunate experience with CookStore, an online retailer specializing in high-end kitchenware. I placed an order for two Scanpans, which were both priced over $100 each. When my saute pan arrived, I noticed a dent on the edge right away. I took a photo and immediately contacted their customer service department to request a replacement.

Surprisingly, instead of offering to send me a pre-paid label to return the faulty product, they offered me just $10 to keep the damaged pan. I was disappointed by their lack of initiative and obvious effort to cut corners. After all, the integrity of the non-stick surface was certainly compromised.

I communicated that I didn't wish to keep the damaged product and requested a replacement, but it took a whopping three more email exchanges before they finally sent me the pre-paid label to return the defective item. It took two weeks for me to receive this, which I found frustrating considering the considerable amount of money at stake.

Once they received the item back from me on November 1st, it was not until November 25th that I received the refund. As I was perusing the refund notes, I was startled to see that they had deducted part of the $10 discount . This was very surprising, considering that the other item I kept was worth over $130 and thus qualified for this discount on its own.

To make matters worse, CookStore did not offer any kind of discount code or other gesture of goodwill to compensate for the hassle and inconvenience caused by their wrong shipment. As a loyal customer, I would have appreciated an attempt to make amends for the mishap.

Overall, I found CookStore's customer service lacking and frustrating, and I would hesitate to purchase from them again in the future. There are plenty of other online retailers offering similar products, so there's no point in wasting my time and money on a company that can't even own up to their faults. If you are in the market for kitchenware, I recommend that you look elsewhere.

I recently ordered several high end items from CookStore (cookstore.ca) about a month ago, and unfortunately my experience with their customer service and packaging was less than satisfactory. After placing my order, I did not hear anything from CookStore for about a week, and had to reach out to them to ask if my items had even been shipped. It was then that I learned that they had not been.

Eventually, my items were shipped out to me, but I was disappointed with the way they were packaged and shipped. It was obvious that there was very little regard for the products themselves. The boxes were taped together with packing tape, then everything was shrink wrapped and sent off. Unfortunately, by the time they were delivered to me, the shrink wrap had busted open and was almost falling off from the boxes. This exposed everything, and one of the boxes had even been crushed.

Attempting to separate the boxes from each other proved to be a struggle, as the packing tape had damaged both boxes in the process. I couldn't imagine presenting these items as gifts to someone else, as the boxes were so damaged and unattractive upon arrival.

Thankfully, the frypan appears to be undamaged, but I'm concerned about the Coffee Grinder. There was no cushioning whatsoever to protect the electronics of the grinder, and I'm worried that it may have been damaged during shipping. If it is indeed need of repair, I dread the thought of returning it for exchange and having to go through the entire ordeal again.

In conclusion, I was disappointed with CookStore's lack of consideration for their customers - especially the lack of communication regarding shipping and the poor packaging of my items. I had hoped to support a Canadian business, but will need to seek out other options in the future in order to avoid these issues. Perhaps CookStore will improve their services in the future, but as it stands, I cannot recommend them to others considering a purchase.

In May, I placed an order on CookStore's website for over $1,000. My credit card was charged several days later, but despite this, I received a request from customer service to confirm specific credit card details. After providing all necessary information, I was informed that a customer service representative would contact me regarding the status of my order. Unfortunately, there was complete silence for over a week and a half. During this time, I contacted customer service multiple times with no response. On June 1st, a response finally came through that my order had shipped. However, it has now been almost a month since that date, and I still have not received my shipment despite being sent multiple tracking numbers, and being told that it would arrive every day.

I have never experienced such terrible customer service from an online retailer before. The fact that my credit card details were questioned even though I had already been charged was puzzling, and the delay in receiving my shipment and lack of communication from customer service was completely unprofessional. In hindsight, I regret not purchasing directly from the supplier since their price point was the same. Based on my experience, I would never recommend CookStore to anyone looking to purchase kitchen goods online.

I recently ordered some items from CookStore, and was disappointed with my experience. When I placed my order, I noticed that the items were marked as ready to ship in 5 to 10 days. However, I wasn't sure what the asterisk next to this information meant, as I couldn't find any corresponding comments on the website.

Unfortunately, my credit card was charged immediately after I placed my order, leading me to believe that my items were already being processed and shipped. However, 10 days after placing my order, I received an email informing me that one of my items had been delayed and that my order would be shipped as soon as possible.

I attempted to call CookStore a week later with an inquiry about my order status, but was unable to get through to anyone as the phone lines were down due to the Covid crisis. The only way to contact them was via their website, and even then it took a long time to get a response from their team. When I did finally hear back, I was disappointed to hear that two more items were now delayed, and that my order still had no estimated shipping date.

When I requested that the charge be removed from my credit card until the order ships, CookStore refused, citing that they process payments immediately after purchase to reduce fraud charges. This left me feeling frustrated and stuck, as I was unable to get a refund or even a timeline for when my order would be shipped.

Although CookStore has a banner on their website assuring customers that they are fully functional and shipping during Covid, my experience suggests otherwise. All the emails I received from them pointed to the Covid crisis as a factor in the delay, but I wish they had been clearer about this information before I placed my order, so I could have made an informed decision about whether or not to proceed.

Overall, I am disappointed with my experience with CookStore, and will likely be initiating a chargeback through my credit card company if I am unable to cancel my order soon.

CookStore.ca might not be the best option for those looking for excellent customer service. I recently had a less than satisfactory experience while trying to buy a coffee machine from them. Initially, the website showed that the item was in stock and ready to be shipped. Unfortunately, after placing my order, I was informed that the item was not available. Moreover, the website wasn't taking phone calls due to COVID-19 restrictions. So, I was left with the only option to communicate through email. After sending an email inquiring about when my order would ship, I received a response stating that there were delays due to current circumstances. Not wanting to wait any longer, I decided to cancel the order and seek the item elsewhere. However, to my surprise, they refused to cancel the order or refund me, even after I indicated that I no longer wanted the item shipped.

The lack of transparency, inconsistency, and lack of empathy I experienced with the representatives at CookStore.ca left me feeling extremely disappointed. Their excuses were unrealistic, and even after requesting a call, there was no follow-up. While there was no malice behind my order, I cannot recommend CookStore.ca to anyone in good conscience. If you are looking for trustworthy and reliable service, your best bet is to look elsewhere.

As someone who is always on the lookout for good deals online, I was drawn to CookStore due to their great selection and reasonable prices. However, my experience with this company was not a positive one, and I would strongly advise Canadian shoppers to think twice before placing an order with them.

My problems began soon after I placed my order in June. Despite waiting for some time, I received no communication from CookStore about the status of my order. I was left in the dark, wondering what was going on. In today's fast-paced world of e-commerce, I expect swift shipping and prompt updates on any issues that may arise. Sadly, I received neither from this company.

After contacting CookStore repeatedly to inquire about the status of my order, I was eventually offered a replacement product since the original item was still out of stock. While I appreciated the response, I was disappointed to experience further delays in shipping. I had hoped to receive my replacement product within 5-9 days, but it ended up taking much longer. I was so frustrated by the delays that I agreed to return the wrong item that they sent me - just so I could make progress with my order.

Unfortunately, it took several more weeks before my order was finally sorted out. The staff at CookStore seemed unable to provide reliable updates or communicate effectively about what was going on. What was supposed to be a simple and straightforward order turned into a major hassle, and I was not impressed by the company's lack of professionalism or customer service skills.

To add insult to injury, I was promised a bonus item as compensation for my troubles, but it never arrived. At this point, I had had enough. I simply requested a refund, which I was eventually granted, but only after three months of chasing up my order and enduring unnecessary stress.

Given my experience, I would strongly urge others to avoid CookStore and look elsewhere for their kitchenware needs. This company clearly has some serious issues when it comes to communication and fulfilling customer orders in a timely manner. It's unfortunate to see a Canadian retailer fall so short in these areas, but the truth is that there are plenty of other options out there with better customer service and more reliable shipping.