WestJet Airlines
reviews and complaints

Good Day, I was booked with Westjet with my wife to leave for Edmonton for a family wedding on 26 th July SHAXPJ, unfortunately I became ill on the 16th July, with Covid 19 I had to be hospitalised for 5 days, I had to be quarintined for 20 days, during this time my wife tried to cancel the flight, but was redirected

to another company, Cheap Travel which is in Les vegas they told her she could not cancel the flight, but could rebook a flight for a later date, but this company

charged her another $300 US, which they deducted from our Credit card,

I am not really understanding why we booked with Westjet and another company cashes in we paid $569.00 for the tickets and another $300 US,

can you please help in this respect

On the 18th June 2022 I flew to Calgary with Westjet airlines, where my luggage was lost. On the 19th June, I only purchased one full outfit in the hope my luggage would only be lost for a day or two. However by the 21st June, when I still hadn't heard anything I was concerned that I would have nothing for the whole two week holiday, especially as I was moving through Canada, hence why I purchased a few outfits, and toiletries and medication required, keeping all receipts. I made numerous attempts to telephone Westjet to get news on my suitcase, being on hold for 2-3 hours at a time, however upon getting through I was informed that I would receive full compensation if I kept all receipts with no news on the location of my luggage. Upon my return to the UK (11th July 2022) I put in a claim for $433.22 to cover all costs due to the loss of my suitcase for 7 days of my 14 day trip, and have since heard nothing from Westjet, I didnt even get a reference number for my claim, and can now not get through to Westjet at all about the matter

On Friday 5th August 2022 we traveled from Vancouver, Canada to Leeds, UK.

Traveling from Vancouver international airport on Friday 5th August on flight number WS712 changing at Toronto for flight number WS34 to Dublin, Ireland; (the boarding gate for this flight From Toronto was changed twice on the day of departure. Gate 23 & Gate 41), then on to Leeds/Bradford airport on Ryanair flight number FR 156 on 6th August 2022.

Our two cases did not arrive at Dublin airport with us and so we had to travel on the last leg of our journey to LBA without them. We lodged a delayed bag report number DUBWS10682 with Westjet. We had paid to have the two cases as checked-in hold baggage with Ryanair.

On the 21st August 2022 I received an email from LBA to say that our cases were now there and were ready for collection, which we did.

This 17 day delay prevented us from taking a planned vacation as we had wished and caused us unnecessary stress, worry and sleeplessness as a result. We also found that one of the cases had been damaged and needs replacing.

I was hospitalised on the 16th July for 5 days With Covid 19 and was 20 days Quarantined so i could not Travel, when my wife wanted to cancel the flights

she was fowarded to company of yours Cheap Travel Agency who would not ,they asked her to Rebook for a later date,with a fee of 300US dollars

So we are going to see if we will get a refund or go to the internet.

Cheap travels are a fruadulant company they do not have phone numbers

Can you please respond to me ASAP

Reservation code SHAXPJ

Date of Incident - July 10th to 11th

We were scheduled to fly from Rome to Phoenix on July 10th, with a connecting flight in Calgary. Flight details were as follows:

Rome to Calgary (Ref AIHHRK) July 10th 13.55pm

Calgary to Phoenix July 10th 6.00pm (Flight WS 1536)

However due to an "Airport Facilities" issue according to WestJet, that had nothing to do with us, our flight out of Rome was delayed by ~2hours.

This resulted in WestJet cancelling our connecting flight and rescheduling it to the following day, 24hours later, making our new itinerary:

Rome to Calgary July 10th 15.40pm

Calgary to Phoenix July 11th 6.00pm (Flight WS 1536)

Due to this we had to book in with a hotel in Calgary as soon as we arrived. Normally, with any other airline, they will pay up front for this. But Westjet insisted that we instead must pay up front and that WestJet would then reimburse once a claim was submitted.

This all seemed very odd and shady to be honest but we went along with it as we thought WestJet was a decent company, not to mention the other 20 or so passengers in the same situation going along with it.

Unfortunately however, we find out 30 days later that WestJet is completely denying any responsibility and refusing to compensate for anything!

Having to pay ~$400 for a last minute hotel room due to no fault of your own is one thing, but because the new flight was 24hours later we now also missed one day of work! And then for WestJet to renege on their promises made to us by their employees in Calgary Airport is just about the worst service I've ever received from an airline! It honestly feels like an outright scam to be promised one thing so you'd go along with, then once you're out of the picture act like it never happened. Unbelievably disgusting business practice. Stay clear of this company.

This is in regards to an original flight booked direct JILYYY and LUXZBW Edmonton to Puerto Vallarta. Now the flight has a stop in Calgary. We would not have booked this flight and found a direct flight on a different date, but with reservation etc... it is far to late to make a change, the next date is virtually full with bad seats. Booking hotel reservations at this time is virtually full.

The agent during the change could do nothing, but they told me I have to go to air passenger protection first which is not correct. I want us to get a response from WestJet first then make an application to them if I don't accept your response.

Basically this is a 3 hour delay in both directions.

I need a response from WestJet as this needs to be compensated for our delay.

My Name is Janice Hamm I booked a flight with westjet on Tuesday, May 17th and I was suppose to leave Saskatoon at 10;05 on flight number 3115 and we didn't leave until 1:45 and we got into Calgary at 2:45.

They gave me 2 food vouchers.

I sat in the Calgary airport until 11:15 at night. I sat there for 8 hours.

Around 10:30 they announced that they had to get another plane from the hanger and a Pilot and co-pilot and Stewardesses.

So the flight number changed to 3241 from Calgary to Kamloops.

I was not a happy at all I have flown with you for a long time.

Coming home was fine.

My flight cost me $661.76 for both ways.

Would like to get at least half of that refunded if possible.

Dec. 24, 2021 Flight for family of 4; delayed 48 hours to

Dec. 26, 2021. Flight WS2060 YVR to Cabo San Lucas, Mexico.

Spent 10 hours at YVR on Dec. 24th.

$13,500 family holiday.

Submitted claim to WJ March 2022 and an additional 2 more times between March-May 2022. WJ email comes back asking for the same documents/details that have been submitted. Compensation is $1,000 per person x 4 = $4,000.

Have received 11 email communications from WJ. All the same, big circle. No results. Disgusted. Air Canada gave us the same hassle. Our March 2020 family holiday was canceled due to the Pandemic. AC took 18 months to reimburse us $10,000. How do they get away with this terrible treatment.

my flight on August 1st 2022, WS 3342 to Edmonton for myself and daughter was cancelled and because of that I was forced to fly the next morning which put my arrival time into Halifax 12 hours later. Because of that I missed all my connections at that end and was forced to make alternate arrangements for my travel there. The arrangements involved extra costs to myself and daughter.

I was flying back from Ottawa through Pearson to Calgary on WS 3469, July 19, 2022. Flight was delayed from Ottawa which reduced my layover time to 30 minutes. I ran to my gate in Pearson to board my flight and arrived 13 minutes before the flight was to take off. The plane was there but the gate was closed. As I tried to explain, that my flight was delayed through no fault of mine, a customer service Rep called Latoya started raising her voice at me and was extremely rude; I missed that flight and was rudely told to go to rebook the next one

I had to wait for 1 hour on the line in Pearson to rebook my ticket and my flight was still delayed again.

The whole trip was completely traumatic for me

Hello,

On July 31st, I was with my husband, 2 children (ages 2 and 6) and my senior parents (ages 69 and 68) going on what was planned to be a beautiful trip to Banff.

At the beginning of our trip, Westjet cancelled our flight (the Sunday prior) and made us travel from Toronto Mtl and then wait for a few hours before heading to Calgary. That caused enough anxiety and noone seemed to care (except for one employee at the Toronto Pearson Airport Terminal 3). The person on the phone showed zero sympathy or empathy towards our situation and did not even try to sit our group together on flight.

On our way back, I was taking WS flight 670 from Calgary to Toronto on Friday August 5th at 330pm. The person working at the airport was rude and separated my senior parents from us. I asked a few times if I could go on the flight with them since my Mom was very anxious and they both needed help putting their carry-ons up. She refused and said wait with your children and husband and you will board later.

I have never been separated from my group when flying before (we even booked our flights together). She was rude and did not help my almost 70 year-old parents with their carry on luggage. She didn't even seem to care.

Flight 0413 from Edmonton to Victoria, July 24 at 8:55am was cancelled and we were re-booked onto a 2pm flight (also delayed to 3pm). We were told about the cancelled flight as we tried to check in at 6:40 am that morning.

We had traveled to Edmonton from Meadow Lake Saskatchewan (a 5hour+trip one way), stayed in a Hotel, and got up early to check into our flight to Victoria.

The overnight stay and supper would have been completely unnecessary, as well as the expense, had the cancellation been communicated to us the previous day.

It seemed an odd coincidence that there were enough passengers from our cancelled flight to completely fill the second flight that day.

My partner took a flight from Lima Peru June 19th using Latam airlines with a stop over in Orlando. She had the baggage before boarding and was instructed to leave her baggage in a certain area before boarding. when she arrived in Toronto her baggage was not on board. She filled out a lost baggage report and up to now which is August 8th we have not heard directly from them.

I have talked with them numerous times waiting over 2 hours waiting for someone to answer. We also filled out a report asking for interim expenses and almost two months noting has been received.

this is the second time I have complained here and nothing.

I talk a vacation with my friend for he's 60th birthday to Las Vegas.

On the 25th June. We be parted from London Gatwick on checking in at London Gatwick we asked that our baggage to go straight through to Las Vegas and they said yes.

We flu to TORONTO/LESTE Flight number WS4. Departure at 13.30 . Arrival in TORONTO at 15.55 on 25th June. We clearded customs and made our way to departure. Then we was told to collect our bags. We collect our bags then was put in a room.

The man said I will be back 2 hours later with out food or drink. Ge returned.

We had missed the flight to Las Vegas. Was put up in a hotel we was not the only people about 6 more people. And flu to Las Vegas next day. At the hotel we was put in there was no food or drink any where for us to have. We had to go outside the hotel. We checked in at my hotel in Las Vegas on 26th June 1.10am . So I am claiming one for a loss of one days holiday. We should of arrived in Las Vegas on 25th June at 21.48. My ID ZCRUCC NAME KERR. Also compensation for all the stress me and my friend had . I will never Book with WEST JET again the staff have no communication at all with each other. Thank you. Mr Andrew kerr

Westjet Flight gouge

July 11 - 21, 2022 (Original trip... extended to July 25)

Paid $1247 each for 4 tickets to Glasgow. Took my 83 yr old mother and 89 yr old Aunt to see family they haven't in years... Covid extended this trip by 3 years! My Aunt got a severe chest infection and had to be hospitalised for 2 days and told to remain grounded for 4-5 days before attempting to fly home. Needless to say I had to re-book 4-5 days later. First customer agent gave me a price of over $6000 at which point I asked for another person to discuss the matter with... she said $904 each person to change the flight! Needing to get my aunt home, I re-booked. Been trying to get some answers but to no avail. Finally today I was on the phone for over 2.5 hrs to find out that our situation was 'voluntary' and that nothing will be done to assist, shave or eliminate the added $904 each. Point of clarification... I was expecting a fee for changing... but not essentially the price of another 4 tickets! It is shameful that companies prey upon people at times of need or misfortune. When is severe illness voluntary? Would they prefer that we risk her health further rather than change a flight? Is a death considered voluntary under their fine print? Is this a form of ageism? Do profits supercede health? Would they ever offer refunds for ticket fares that are reduced to customers who purchased originally at a higher price?

June 25th WS375 Ottawa to Toronto (Booking Code UPSSVN) was cancelled the night before and after being on the phone with a Westjet Representative for hours, I was told to file a compensation report and that I would have to drive to Toronto to catch out Flight from Toronto to Liberia. This is an added 400km + and $$$ to park at Toronto airport, I have since received information back from my compensation claim stating that I am not entitled to compensation as the flight was cancelled due to Weather! How is this possible! I paid for return flights (Ottawa - Toronto) and was unable to use them due to them cancelling the flight and there is no refund/compensation! What's stopping Westjet from scheduling flights, then cancelling them due to " Weather...Maintenance issues" and then they get to keep everyone's money? This is unethical and Westjet should be ashamed of their practices. I will be going to the local news/social media until this has been corrected.

WestJet executive team,

As a recent customer of WestJet airlines, I need to address to you our annoyance and nonconformity with the cancellation of our flight WS 1403 booked for this past July 14th departing from Phoenix, AZ to Calgary, BA and the decisions taken by your team representatives to solve this inconvenient event.

This nightmare begun on June 29th, 2022, when we decided to book our vacation trip with WestJet. In our dream vacation we were supposed to take a direct flight in Phoenix, AZ on July the 14th, for 12 people (my wife, my four daughters, myself, my brothers in law and their children) with destination to Calgary, Alberta. Getting into Calgary the plan was to take a Banff’s Jasper Collection shuttle from the airport and head to our two-night reservation at the Tunnel Mountain Resort located at Banff, Alberta, with the reservation number R3533775654. Next day we were supposed to have a one-day tour to Lake Louise reserved with VIATOR Tours. On July 16th we were supposed to take a shuttle back to the Calgary Airport and from there a flight to Vancouver, Canada and stay there 3 nights before continuing to Victoria CA and Seattle, WA in the USA. Unfortunately, the beginning of our vacations couldn´t get to happen due to a flight cancellation announced by the WestJet personnel at the PHX airport on July the 14th literally 3 hours before the departing time, allegedly caused by an” IT outrage”. After talking to the WestJet representatives, we were told that NO compensation was going to be provide by WestJet and that we were going to be rebooked two days after, this is, July 16th on flight WS1537.

booked a flight in April, 29, 2020 and all the flights got canceled because Covid and West Jet gave me the credit to book the same flight in 2 years, which will be 29il,2022.

My FlightHub booking number is [protected]

My WestJet confirmation number is FRGKYM

My WestJet E-ticket number is 838-[protected]

Then I heard their policy that they are extending all the pre-booked flights to August 31st which means instead of the expiry date of April 29th I would have to book my flight until Aug 31st. Now I want to book my flight which is Aug 2nd, and now they are telling me that my ticket is closed because I did not request for extension. I was informed that their policy is to extend every ticket until Aug 31st and every time I called my agency and they pulled all the information on my ticket; they told me I had an extension on my ticket but as of Aug 2nd. They are refusing to give me the credit they offered or give me the same flight although I have the extension on my ticket, all my calls are recorded in the flight hub and they informed me that I have the extension on the ticket.

Flying through the Toronto airport Edmonton airport my bag got lost in the airport so I missed my connecting flight. No one knew what to do do they sent me back and forth between locations. By now there’re are no more flights out until the next morning but they don’t want to comp me a room somewhere because now they claim it was due to weather. The weather was nice! The bags were in the airport just nobody knew where! This cost me and additional $450 because that’s what the Sheraton across the street from airport was charging that night. Ridiculous! I would never fly West Jet again

Hi we was retuning from winning to Toronto on the 20/07/2022 on ws 476 we wer late leaving winnipeg we had a connecting flight from Toronto to London Gatwick on flight ws3 we arrived at Toronto to find out they had took us of the flight because they did not think we was going to make it they gave us food vouchers and told is to find a hotel rebooked us for the following day did not pay 4 taxi or hotel just left every thing to us could not give a dam then had to leave hotel at 10am had to carry our cases round air port all day because we could not book them in until 5hrs before customer serv was shocking will not be flying with west jet again