WestJet Airlines

In 2021 my sister (located in White Rock, BC) and myself (located 2 hours from Kelowna in Osoyoos, BC) planned to go on an intensive 12-day self-drive vacation in Scotland to research our heritage. She was to depart from YVR (Vancouver) and I was to depart from YLW (Kelowna). The plan was to simultaneously arrive in YYZ and then travel together from YYZ to GLA (Glasgow, Scotland). To return some 12 days later, also via Westjet.

My reservations were made in December 2021 under WestJet codes BCTWKM & QYIQUK. WestJet Flex was booked to allow for adjacent seat selection, beside my sister YYZ to GLA, with (1) checked bag each. Departure was to be 21JUN2022, to return on 03JUL2022. My Visa account was debited $631.44 for the flight to GLA on 19DEC2021 and $910.05 for the return flight home to Kelowna on 23DEC2022

With air travel reservations in place, we solidified a detailed itinerary involving sites to see, the reservation of a small rental car with an automatic transmission, and 6 separate accomodations situated throughout Scotland.

Upon arrival at GLA, we were to immediately travel to Oban, Scotland for the start of our journey, some 3-4 hours Northwest of Glasgow, and then on to Skye, Inverness, Dundee, Edinburgh, to finish in Glasgow.

Initially, my flight to Scotland was to include 1 stop (WS512 to WS 48) with a comfortable layover time that would ensure connection w/ WS 48. However, a few days before departure WestJet added another leg (now WS3418 to WS434 to WS48) which allowed only 45 minutes to connect with WS 48. After waiting hours on the phone [protected]) to express concern, WestJet Customer Service reassured me that all connections would be made.

The second change made by WestJet only allowed 21 minutes for me to connect in YYZ with the flight to GLA (WS3418 to WS434 to WS48). I again waited hours to connect with WestJet Customer Service [protected]), again expressed my concern, and was again advised not to worry.

The third change and most devastating change was made by WestJet less than 8 hours before my departure from YLW. WestJet finally admitted that they could not provide my selected YYZ connection. They then proposed a revised itinerary that involved yet another stop (WS3418 to WS434 to WS0272 to WS030) and a 1 delay which would require an overnight stay in a hotel.

In response to this last flight change, I again dialed [protected] offering my own flight plan, one that would reduce overall aair travel time and eliminate any need for a hotel (WS3246 to WS660 to WS272 to WSW30) . I was now to depart from Penticton in lieu of Kelowna, still arriving at GLA one (1) day late, and still missing my connection with my sister. I might add, I had to argue with the WestJet contact who wanted to charge me extra for selecting another airport, with no consideration of the impact a one (1) day delay would have on my itinerary – this latter flight plan was grudgingly accepted by the WestJet agent.

The final insult occurred after my GLA arrival – WestJet lost my checked luggage. I soon discovered that there was no local WestJet customer service available in Scotland. After some searching I found a GLA employee who helped me fill out a lost luggage claim, confirming my Scotland address for the next day (Oban). The bag did not arrive at Oban. I contacted my Canadian family, who had been advised by WestJet in Canada that my bag had been located at YYZ, and it would be delivered in Oban the next day (when I would already be on the Island of Skye.

A horror show of telephone calls then ensued between Canada, and the various Scottish agents handling lost luggage for WestJet (GLA, Eagle Aviation & Menzies Aviation) to gacilitate delivery of my bag as my sister & I traveled throughout Scotland. I did not, in fact, receive my bag until seven (7) days after I my arrival in Scotland, in the city of Dundee (the 4th stop in our itinerary). In the interim, I wore the clothes on my back.

I offer the following trip logistics for in support of my request for a full, refund of airfare paid:

1. I contracted with WestJet to provide return flights to Glasgow months before departure.

2. Westjet itinerary revisions were made mere hours before departure.

3. I mitigated Westjet cost by offering an itinerary to GLA that reduced overall travel time and eliminated the need for an additional hotel.

4. I booked Flex at premium cost to ensure a pleasant flight to GLA with my sister and I in adjacent seats with checked baggage allowances.

5. WestJet debited me for payment of airfare in full in December 2021 and had the full use of my funds for six (6) months prior to departure (implied profit to them).

6. I was obligated to accept WestJet late breaking flight revisions, in order to to maintain the connection with my sister in Scotland.

7. The short flight revision notice provided by WestJet inconvenienced my sister, causing her to hire 2 buses + 1 taxi to get to the first stop in our itinerary (Oban) as British rail was then on strike.

8. The short flight revision notice provided by WestJet caused me to lose and be charged for the initial high demand (small w/ automatic transmission) car rental reserved. I was then forced to accept a larger vehicle at yet more additional cost.

9. The short flight revision notice provided by WestJet disrupted my quiet enjoyment of an otherwise well planned holiday. I lost 1/6th of a carefully planned itinerary at the hands of WestJet.

10. The short flight revision notice provided by WestJet caused my sister to pay for a dual occupancy room in Oban, when only one (1) of us was present.

11. When my bag was lost, because I could find no WestJet representation in Scotland, I had to contact WestJet through my family in Canada (many long-distance calls) to track it - again, additional expense to me.

12. After many follow-up calls to GLA, Eagle Aviation, & Menzies Aviation, I finally located the bag. I then coordinated delivery in Dundee (the 4th stop on my itinerary). I received my bag on 27JUN2022, seven (7) days after my arrival at GLA. 7 days into a 12 day holiday.

14. The final straw occurred on my return flight home when I was again presented with an abbreviated flight connection in the Calgary airport (WS0235 to WS0399). At 71 years of age, that was a bit of a challenge.

I also offer the following WestJet logistics for your consideration:

1. One WestJet pilot stated that our flight would be delayed (it was, by 1 hour) as they were using a new ground crew at the airport.

2. WestJet does not provide passengers with Gate #s in flight which causes passenger panic if the initial flight is late.

3. WestJet does not adequately warn passengers of the confusing network of late breaking flight changes, flight delays in transit, missed connections and cancelled flights that are occurring.

4. One WestJet pilot threatened to call security as too many passengers were pressing WestJet staff for confirmation that their connection flights would actually be made. That was both OFFENSIVE and UNREASONABLE.

5. WestJet has no customer representation whatsoever at GLA Arrivals to welcome and guide passengers through a strange airport- UNACCEPTABLE.

6. WestJet offers no contact information to facilitate the return of lost luggage. at GLA. Much needed, as there is a confusing system of independent lost luggage contractors at GLA – POOR COMMUNICATION.

7. Whenever I asked for a human WestJet customer service contact, I was told to call [protected]. This phone line is ridiculously overburdened, resulting in hours of wait times and frustration - UNACCEPTABLE.

In December 2021 WestJet contracted with me to provide air transport to Scotland. I remitted payment in full in good faith, well in advance, and my sister and I then carefully planning the itinerary for the trip of a lifetime. Starting in June 2022, WestJet began to fail to meet their contractual obligation through a series of disruptive flight changes. The last flight change was made by WestJet on extremely short notice, depriving me of any ability to cancel other reservations made. WestJet added to my expenses, while eliminating a significant portion of my overall holiday itinerary.

Throughout most of my journey to Scotland, WestJet provided no end of stress, disappointment, and inconvenience. First with a significant flight plan revision, and then with lost luggage. Any quiet enjoyment of a holiday with my sister was shattered by WestJet’s breach of contract, and their apparent inability to perform. WestJet employees were no help, as they answered issues raised by me with vague promises, finger pointing, and an overall lack of any accountability. Westjet themselves ducks any resposibility by offering a smokescreen of disinformation that frustrates any attempt by a passenger to get customer sevice. I am angered by WestJet’s mishandling of my flight reservations, their poor level of communication, and lack of proper customer service. Whereas I mitigated financial damages to the best of my ability, WestJet contributed noything. If WestJet has any doubt about their ability to meet contracted flight commitments, they should not continue to advertise their ability to do so, or take formal steps to mitigate.

On 30th of August Car broke down on the way to Vancouver Int. Airport so missed our flight through no fault of ours. Could not leave vehicle on the side of the highway as it would be ticketed co waited 4 hrs for a tow truck and had car towed to the dealership in Richmond

Cheapoair advised no refund was available but why cant I get a credit for future flights with WestJet. I had travel insurance thru cheapoair but was told it was only valid 48 hrs before flight time.

I paid $2,999.12 for two tickets. Flight No.22 departing 4.40 pm.

Is it fair not to give a credit

WestJet customer service is really bad...that is if you can get someone on the phone. As I am taking Delta/WestJet I was informed through my Delta agent that I would qualify for my free check in baggage because I am a preferred cardholder with Delta. As Westjet is a affiliate airline with delta that I would also have this courtesy with Westjet. WestJet would have none of it however saying that their preferred card was different from Delta's and as such I would have to pay for check in luggage. I was irritated but decided to just use carry on for my trip to avoid the cost.

About a week later my father (86) contracted Covid and was hospitalized. I was forced to cancel my flights due to this unforeseen situation. Again, I had no problems with Delta as they were kind enough to issue me credit and ecredit for future flights. Westjet was a different story. I had to request a callback as there was no way to contact them directly. after explaining the situation to the agent she has sympathetic, yet firm that I would not get any credit or money back from my flight if cancelled. I told here delta had no issue but she just said that it was a different airline.

You got that right sister! Even after telling her to cancel the flight she never did. All I can say is live and learn and I will gladly be taking another airline before going through this mess again!

I request a refund of 426 US dollars for these flights!

fight cancelled on 16-06-22 from Halifax to Glasgow, until the following day looking for full compensation due the the laws submitted plus exspences, as I

had to find my own hotel plus taxis and meals, this was in June now coming up to September and nothing from WestJet, very disappointed with this Airline,please reply ASAP

JOHN LOCH

I flew my 80 year old mother from Calgary to Toronto. One way tickets as she didn't know how long she would be staying. I purchase Premium Cabin I beleive seat 3? and with her lap dog she had an amazing experience and flight.

I booked the return to Calgary, the same, seat 01c. I pre checked her in, and checked her in at the airport.

She text me on the plane before take off that she was at the very back of the plane.

I called West Jet and all they could say was she was downgraded, with nothing else on file.

She held herself until she got to Calgary and had a little melt down cry.

I have to say this was a huge let down for me.

I filed a delayed baggage claim form on 8/16/22. the delayed baggage resulted in missing a day of vacation as we had to replace items. I have heard nothing and when I try to check status, my response in that there is not a reference number that matches my name. What to do? I can't find how to contact a human.

File reference: YYCWS71123

Flight date 7/14/22

Flt: WS671

Rewards ID: [protected]

Phone: [protected]

e-mail: [protected]@gmail.com

Reservation name: SLOYAN/CLAIRE, RICCO/VINCENT

Good Day, I was booked with Westjet with my wife to leave for Edmonton for a family wedding on 26 th July SHAXPJ, unfortunately I became ill on the 16th July, with Covid 19 I had to be hospitalised for 5 days, I had to be quarintined for 20 days, during this time my wife tried to cancel the flight, but was redirected

to another company, Cheap Travel which is in Les vegas they told her she could not cancel the flight, but could rebook a flight for a later date, but this company

charged her another $300 US, which they deducted from our Credit card,

I am not really understanding why we booked with Westjet and another company cashes in we paid $569.00 for the tickets and another $300 US,

can you please help in this respect

On the 18th June 2022 I flew to Calgary with Westjet airlines, where my luggage was lost. On the 19th June, I only purchased one full outfit in the hope my luggage would only be lost for a day or two. However by the 21st June, when I still hadn't heard anything I was concerned that I would have nothing for the whole two week holiday, especially as I was moving through Canada, hence why I purchased a few outfits, and toiletries and medication required, keeping all receipts. I made numerous attempts to telephone Westjet to get news on my suitcase, being on hold for 2-3 hours at a time, however upon getting through I was informed that I would receive full compensation if I kept all receipts with no news on the location of my luggage. Upon my return to the UK (11th July 2022) I put in a claim for $433.22 to cover all costs due to the loss of my suitcase for 7 days of my 14 day trip, and have since heard nothing from Westjet, I didnt even get a reference number for my claim, and can now not get through to Westjet at all about the matter

On Friday 5th August 2022 we traveled from Vancouver, Canada to Leeds, UK.

Traveling from Vancouver international airport on Friday 5th August on flight number WS712 changing at Toronto for flight number WS34 to Dublin, Ireland; (the boarding gate for this flight From Toronto was changed twice on the day of departure. Gate 23 & Gate 41), then on to Leeds/Bradford airport on Ryanair flight number FR 156 on 6th August 2022.

Our two cases did not arrive at Dublin airport with us and so we had to travel on the last leg of our journey to LBA without them. We lodged a delayed bag report number DUBWS10682 with Westjet. We had paid to have the two cases as checked-in hold baggage with Ryanair.

On the 21st August 2022 I received an email from LBA to say that our cases were now there and were ready for collection, which we did.

This 17 day delay prevented us from taking a planned vacation as we had wished and caused us unnecessary stress, worry and sleeplessness as a result. We also found that one of the cases had been damaged and needs replacing.

I was hospitalised on the 16th July for 5 days With Covid 19 and was 20 days Quarantined so i could not Travel, when my wife wanted to cancel the flights

she was fowarded to company of yours Cheap Travel Agency who would not ,they asked her to Rebook for a later date,with a fee of 300US dollars

So we are going to see if we will get a refund or go to the internet.

Cheap travels are a fruadulant company they do not have phone numbers

Can you please respond to me ASAP

Reservation code SHAXPJ

Date of Incident - July 10th to 11th

We were scheduled to fly from Rome to Phoenix on July 10th, with a connecting flight in Calgary. Flight details were as follows:

Rome to Calgary (Ref AIHHRK) July 10th 13.55pm

Calgary to Phoenix July 10th 6.00pm (Flight WS 1536)

However due to an "Airport Facilities" issue according to WestJet, that had nothing to do with us, our flight out of Rome was delayed by ~2hours.

This resulted in WestJet cancelling our connecting flight and rescheduling it to the following day, 24hours later, making our new itinerary:

Rome to Calgary July 10th 15.40pm

Calgary to Phoenix July 11th 6.00pm (Flight WS 1536)

Due to this we had to book in with a hotel in Calgary as soon as we arrived. Normally, with any other airline, they will pay up front for this. But Westjet insisted that we instead must pay up front and that WestJet would then reimburse once a claim was submitted.

This all seemed very odd and shady to be honest but we went along with it as we thought WestJet was a decent company, not to mention the other 20 or so passengers in the same situation going along with it.

Unfortunately however, we find out 30 days later that WestJet is completely denying any responsibility and refusing to compensate for anything!

Having to pay ~$400 for a last minute hotel room due to no fault of your own is one thing, but because the new flight was 24hours later we now also missed one day of work! And then for WestJet to renege on their promises made to us by their employees in Calgary Airport is just about the worst service I've ever received from an airline! It honestly feels like an outright scam to be promised one thing so you'd go along with, then once you're out of the picture act like it never happened. Unbelievably disgusting business practice. Stay clear of this company.

This is in regards to an original flight booked direct JILYYY and LUXZBW Edmonton to Puerto Vallarta. Now the flight has a stop in Calgary. We would not have booked this flight and found a direct flight on a different date, but with reservation etc... it is far to late to make a change, the next date is virtually full with bad seats. Booking hotel reservations at this time is virtually full.

The agent during the change could do nothing, but they told me I have to go to air passenger protection first which is not correct. I want us to get a response from WestJet first then make an application to them if I don't accept your response.

Basically this is a 3 hour delay in both directions.

I need a response from WestJet as this needs to be compensated for our delay.

My Name is Janice Hamm I booked a flight with westjet on Tuesday, May 17th and I was suppose to leave Saskatoon at 10;05 on flight number 3115 and we didn't leave until 1:45 and we got into Calgary at 2:45.

They gave me 2 food vouchers.

I sat in the Calgary airport until 11:15 at night. I sat there for 8 hours.

Around 10:30 they announced that they had to get another plane from the hanger and a Pilot and co-pilot and Stewardesses.

So the flight number changed to 3241 from Calgary to Kamloops.

I was not a happy at all I have flown with you for a long time.

Coming home was fine.

My flight cost me $661.76 for both ways.

Would like to get at least half of that refunded if possible.

Dec. 24, 2021 Flight for family of 4; delayed 48 hours to

Dec. 26, 2021. Flight WS2060 YVR to Cabo San Lucas, Mexico.

Spent 10 hours at YVR on Dec. 24th.

$13,500 family holiday.

Submitted claim to WJ March 2022 and an additional 2 more times between March-May 2022. WJ email comes back asking for the same documents/details that have been submitted. Compensation is $1,000 per person x 4 = $4,000.

Have received 11 email communications from WJ. All the same, big circle. No results. Disgusted. Air Canada gave us the same hassle. Our March 2020 family holiday was canceled due to the Pandemic. AC took 18 months to reimburse us $10,000. How do they get away with this terrible treatment.

my flight on August 1st 2022, WS 3342 to Edmonton for myself and daughter was cancelled and because of that I was forced to fly the next morning which put my arrival time into Halifax 12 hours later. Because of that I missed all my connections at that end and was forced to make alternate arrangements for my travel there. The arrangements involved extra costs to myself and daughter.

I was flying back from Ottawa through Pearson to Calgary on WS 3469, July 19, 2022. Flight was delayed from Ottawa which reduced my layover time to 30 minutes. I ran to my gate in Pearson to board my flight and arrived 13 minutes before the flight was to take off. The plane was there but the gate was closed. As I tried to explain, that my flight was delayed through no fault of mine, a customer service Rep called Latoya started raising her voice at me and was extremely rude; I missed that flight and was rudely told to go to rebook the next one

I had to wait for 1 hour on the line in Pearson to rebook my ticket and my flight was still delayed again.

The whole trip was completely traumatic for me

Hello,

On July 31st, I was with my husband, 2 children (ages 2 and 6) and my senior parents (ages 69 and 68) going on what was planned to be a beautiful trip to Banff.

At the beginning of our trip, Westjet cancelled our flight (the Sunday prior) and made us travel from Toronto Mtl and then wait for a few hours before heading to Calgary. That caused enough anxiety and noone seemed to care (except for one employee at the Toronto Pearson Airport Terminal 3). The person on the phone showed zero sympathy or empathy towards our situation and did not even try to sit our group together on flight.

On our way back, I was taking WS flight 670 from Calgary to Toronto on Friday August 5th at 330pm. The person working at the airport was rude and separated my senior parents from us. I asked a few times if I could go on the flight with them since my Mom was very anxious and they both needed help putting their carry-ons up. She refused and said wait with your children and husband and you will board later.

I have never been separated from my group when flying before (we even booked our flights together). She was rude and did not help my almost 70 year-old parents with their carry on luggage. She didn't even seem to care.

Flight 0413 from Edmonton to Victoria, July 24 at 8:55am was cancelled and we were re-booked onto a 2pm flight (also delayed to 3pm). We were told about the cancelled flight as we tried to check in at 6:40 am that morning.

We had traveled to Edmonton from Meadow Lake Saskatchewan (a 5hour+trip one way), stayed in a Hotel, and got up early to check into our flight to Victoria.

The overnight stay and supper would have been completely unnecessary, as well as the expense, had the cancellation been communicated to us the previous day.

It seemed an odd coincidence that there were enough passengers from our cancelled flight to completely fill the second flight that day.

My partner took a flight from Lima Peru June 19th using Latam airlines with a stop over in Orlando. She had the baggage before boarding and was instructed to leave her baggage in a certain area before boarding. when she arrived in Toronto her baggage was not on board. She filled out a lost baggage report and up to now which is August 8th we have not heard directly from them.

I have talked with them numerous times waiting over 2 hours waiting for someone to answer. We also filled out a report asking for interim expenses and almost two months noting has been received.

this is the second time I have complained here and nothing.

I talk a vacation with my friend for he's 60th birthday to Las Vegas.

On the 25th June. We be parted from London Gatwick on checking in at London Gatwick we asked that our baggage to go straight through to Las Vegas and they said yes.

We flu to TORONTO/LESTE Flight number WS4. Departure at 13.30 . Arrival in TORONTO at 15.55 on 25th June. We clearded customs and made our way to departure. Then we was told to collect our bags. We collect our bags then was put in a room.

The man said I will be back 2 hours later with out food or drink. Ge returned.

We had missed the flight to Las Vegas. Was put up in a hotel we was not the only people about 6 more people. And flu to Las Vegas next day. At the hotel we was put in there was no food or drink any where for us to have. We had to go outside the hotel. We checked in at my hotel in Las Vegas on 26th June 1.10am . So I am claiming one for a loss of one days holiday. We should of arrived in Las Vegas on 25th June at 21.48. My ID ZCRUCC NAME KERR. Also compensation for all the stress me and my friend had . I will never Book with WEST JET again the staff have no communication at all with each other. Thank you. Mr Andrew kerr