Westgate Resorts review: Customer service

Good morning. Maybe this email has no concern to you. I'm a healthcare worker. Who decided to take his children on a getaway. I'm currently staying at the resort. I checked in on 06/25/2020 a little after 3pm. I bought groceries put them in the refrigerator. We went to the pool came back around 6pm. Children were hungry went to the fridge and found out it wasn't working. I called the front desk they sent a maintenance guy up almost 30 to 40 minutes later. He came supposedly he said the issue was fixed. At 830 I checked the refrigerator again and it still was not keeping the items cold. Now it has been a little over 5 hours that my groceries has been in the refrigerator not being chilled. I called the front desk they said they will send someone up. They came acted like I did something wrong the guy kept telling me to take the things out of the refrigerator but I couldnt because of the door that cant be open all the way due to the fact the other guy was unplugging it. Then in rage he just grabbed the refrigerator and dragged it out from the kitchen out the villa. Around 9:30pm security came did a report and took pictures of my receipt. Then he came back at 10pm said that they will reimburse me but has to take all my groceries. Which is fine they were all bad anyways. Then on 0626/2020 at 830am. I did not hear anything from anyone and was concerned that my kids would wake up and not have anything to drink or eat so I called the front desk. I spoke to the manager and he said he will find out and let me know. I waited a hour and got no answer. I called back at 930am and said the head of security will be contacting me. I explained that there is no food no drink and I have little children. He just apologized. I called security then spoke to a lady she said that he will not be coming in at 2pm and he is aware of my issues. So that means I have to wait until 2pm to get a answer or wait to feed my kids. We came here to be stress free and get away from the world and all its issue and I only been here one day and have anxiety. Nothing was done to make sure we were comfortable or accommodate. This is unacceptable and for a resort to have such a good reputation and big name no one cares. I did pay money for this vacation it was not free. Like I said in the beginning of this email. This will probably be brushed off or not even read. What big name company cares about the little people. I put pictures to show the drag Mark on the floor and how all my stuff was just put out. Today is 06/27/2020 and I have not heard anything from anyone this email was forward and sent to different people but got nothing in return. I guess we dont care if my children got anything to eat or drink. I had to go out and buy more food and spend more money. Like I said big companies made there name already so why care about the little people.

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