Westgate Resortscompany logo

Westgate Resorts

Westgate Resorts

Learn how the rating is calculated

1 164 complaints
26 resolved 138 unresolved

Is this your company? Claim it and get a lot of features. Read more

Westgate Resorts reviews & complaints 241 - 164

Westgate Resorts complaints 164

Westgate Resorts - class action lawsuit

I would like to join a class action lawsuit against Westgate Resort Gatlinburg TN . Westgate Resort lied about the details of the timeshare that I purchased. They have also lied about an offer that...

Read full review

Westgate Resorts - false information

At the presentation I was ensured that all contact would be done via email due to the time difference between UK and USA. I was also told I would be sent details and able to book a my holiday date...

Read full review

Westgate Resorts - $3900 gross mistake

Rec'd call from an alleged Eric Braunstein of TES, 110 W 9th Street, Wimington, Del - telephone # [protected] re sale of timeshare. Since we had put our name on a list sometime ago to sell timeshare, we listened to his sales pitch, stating he had buyer and at some point he emailed a $25, 200 purchase agreement supposedly signed by Judith Morgan - 43 Driftwood Lane, Trumbull, CT Needing time to think about it, we agreed to call back. An address/telephone website lists the above name, address and phone number which I called [protected]). Did not leave a message. Checked a website and saw profile for Eric Braunstein, real estate broke in Wilmngton. Returned call to Braunstein who instructed me how to send $3900 as a green dot money pack from our local WalMart. This was to pay for title search, transfer, etc. and that $3900, once transfer took place, would be refunded within one week. I sent the $3900 as instructed and later even questioned via email if payment was rec'd. Payment was acknowledged. Called Eric Braunstein on 5/23 who disclaimed knowing anything about TES and not involved with timeshare sales. Also tried to call J. Morgan and left message to return call. PLEASE ADVISE

Never pay an up-front fee in an effort to sell your Timeshare! Whether the fee is called an appraisal fee, a market analysis fee, a marketing fee, an advertising fee or some other type of fee, the result, historically, has been the same for all who have reported here about their experiences. The resale of a timeshare is a legitimate business. Companies agree to advertise a timeshare for a fee on their websites. As with advertising, the membership doesn´t need to sell in order the fees to be legitimate. The difference between an honest timeshare resale company and a scam, is when the company falsely suggest they have a buyer waiting for their timeshare, or picture unrealistic, overoptimistic selling possibilities. I recommend you to read this article on how to get out of a timeshare resale scam:

http://www.timesharescam.com/blog/156-how-much-is-my-timeshare-worth/

Westgate Resorts - we fought westgate & won!!!

This is actually good news... I was very worried that I would too remain a victim of this timeshare company after reading so many bad scam reviews after I already signed...

I am pleased to say that I have successfully cancelled a westgate contract for a loan assumption & got my full refund for my down payment of $1, 789.00

We were lied to & told that we had a rescission period of 5 days. We signed the contract september 2, 2012. After mailing back all their materials on the 3rd day express mail with delivery confirmation; I sent multiple letters to westgate, their corporate office, the better business bureau, my bank & cancelled my debit card to prevent further transactions...

At 1st a westgate rep called me to "resolve" the matter & insisted I couldnt prove I was told a rescission because the document was omitted from the keepsake binder they gave us at the last minute as we were literally pushed out the door. So I called their bluff & said ok no biggie, i'll just sue for the money & attorney fees & pain/suffering in court.

The representative stated she would call me back (september 27th) which she did; however she informed me that she was told by the director not to cancel & the property would foreclose. Again... No biggie... I'll just sue

Today, october 5, 2012 I received a call from the same rep in the corporate office in florida confirming that the contract would be cancelled & the full refund to be received within 3 weeks.

I recorded all the conversations on my cell phone... Documented everything & made sure to get full names included within my complaint & praise god we won!!!

Westgate Resorts - fraud

This is actually good news... I was very worried that I would too remain a victim of this timeshare company after reading so many bad scam reviews after I already signed...

I am pleased to say that I have successfully cancelled a westgate contract for a loan assumption & got my full refund for my down payment of $1, 789.00

We were lied to & told that we had a rescission period of 5 days. We signed the contract september 2, 2012. After mailing back all their materials on the 3rd day express mail with delivery confirmation; I sent multiple letters to westgate, their corporate office, the better business bureau, my bank & cancelled my debit card to prevent further transactions...

At 1st a westgate rep called me to "resolve" the matter & insisted I couldnt prove I was told a rescission because the document was omitted from the keepsake binder they gave us at the last minute as we were literally pushed out the door. So I called their bluff & said ok no biggie, i'll just sue for the money & attorney fees & pain/suffering in court.

The representative stated she would call me back (september 27th) which she did; however she informed me that she was told by the director not to cancel & the property would foreclose. Again... No biggie... I'll just sue

Today, october 5, 2012 I received a call from the same rep in the corporate office in florida confirming that the contract would be cancelled & the full refund to be received within 3 weeks.

I recorded all the conversations on my cell phone... Documented everything & made sure to get full names included within my complaint & praise god we won!!!

Westgate Resorts - asked to pay a $1000 fee!

I with my family decided to move to Florida and we were looking for a nice apartment. Westgate Resorts Timeshare invited us to a half an hour presentation. In fact we were sitting there more than 4 hours and finally they persuaded us to buy 2 bedrooms with lockout unit only for $14000 but now we also need to pay a fee of $1000 every year!

I had a Westgate Timeshare and it was an absolute pain in the butt. I had been trying to get out of my contract for a while which of course is difficult in any situation and I just wasnt making any progress. I was about to give up so I decided to check out some attorneys and came across Aaronson Law Groups website. I liked there website and decided to contact them. I spoke with Austin and he went through all the details of what they would do to help me get out of my timeshare. So I decided to put it in his hands and see what he could do. In a matter of months they had taken care of everything (Documentation, Recension, and Credit Restoration which was VERY important to me). This was one of the best decisions of my life. Of course its not free but it was worth every penny not to have to deal with it myself and stress over it! If you are having the same problem that I had and need an attorney I recommend you check them out and see what they have to say about your specific problem.

C

Is there anyway to this if I'm on day 28 after signing?

THIS IS ACTUALLY GOOD NEWS... I was very worried that I would too remain a victim of this timeshare company after reading so many bad scam reviews AFTER I already signed...

I am pleased to say that I have SUCCESSFULLY cancelled a Westgate contract for a loan assumption & got my FULL REFUND FOR MY DOWN PAYMENT OF $1, 789.00

We were lied to & told that we had a rescission period of 5 days. We signed the contract September 2, 2012. After mailing back ALL their materials on the 3rd day express mail with delivery confirmation; I sent MULTIPLE letters to Westgate, their corporate office, the Better Business Bureau, my bank & cancelled my debit card to prevent further transactions...

At 1st a Westgate rep called me to "resolve" the matter & insisted I couldnt PROVE I was told a rescission because the document was omitted from the keepsake binder they gave us at the last minute as we were literally pushed out the door. So I called their bluff & said ok no biggie, I'll just sue for the money & attorney fees & pain/suffering in court.

The representative stated she would call me back (September 27th) which she did; however she informed me that she was told by the director not to cancel & the property would foreclose. Again...NO BIGGIE... i'LL JUST SUE

Today, October 5, 2012 I received a call from the same rep in the corporate office in Florida CONFIRMING that the contract would be cancelled & the FULL refund to be received within 3 weeks.

I RECORDED ALL THE CONVERSATIONS ON MY CELL PHONE...DOCUMENTED EVERYTHING & MADE SURE TO GET FULL NAMES INCLUDED WITHIN MY COMPLAINT & PRAISE GOD WE WON!!!

Westgate Resorts - misleading/lying to prospects

We had been to Myrtle Beach several times. This time we decided to stop at one of the tourism info shops, bad mistake. We got talked into a timeshare promotion. Please don't fall for these. Basically...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - scamers - class action law suit available

This is nothing but a scam, we bought in June of 2008, and have never been in it, can't get reservations. We have a class action lawsuit starting. If you would like to join, e mail me at [protected]@netzero.com. the l is a small L.

Thanks,
[censored]drum

THIS IS ACTUALLY GOOD NEWS... I was very worried that I would too remain a victim of this timeshare company after reading so many bad scam reviews AFTER I already signed...

I am pleased to say that I have SUCCESSFULLY cancelled a Westgate contract for a loan assumption & got my FULL REFUND FOR MY DOWN PAYMENT OF $1, 789.00

We were lied to & told that we had a rescission period of 5 days. We signed the contract September 2, 2012. After mailing back ALL their materials on the 3rd day express mail with delivery confirmation; I sent MULTIPLE letters to Westgate, their corporate office, the Better Business Bureau, my bank & cancelled my debit card to prevent further transactions...

At 1st a Westgate rep called me to "resolve" the matter & insisted I couldnt PROVE I was told a rescission because the document was omitted from the keepsake binder they gave us at the last minute as we were literally pushed out the door. So I called their bluff & said ok no biggie, I'll just sue for the money & attorney fees & pain/suffering in court.

The representative stated she would call me back (September 27th) which she did; however she informed me that she was told by the director not to cancel & the property would foreclose. Again...NO BIGGIE... i'LL JUST SUE

Today, October 5, 2012 I received a call from the same rep in the corporate office in Florida CONFIRMING that the contract would be cancelled & the FULL refund to be received within 3 weeks.

I RECORDED ALL THE CONVERSATIONS ON MY CELL PHONE...DOCUMENTED EVERYTHING & MADE SURE TO GET FULL NAMES INCLUDED WITHIN MY COMPLAINT & PRAISE GOD WE WON!!!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - rip off

We had a reservation for a 1 bedroom with a King Bed. They put us in a 315 foot studio with a queen bed. When we complained they said we would have to pay extra to get what we reserved. What a...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - overbooking

I have bought and paid for a time share at PlanetHollywood in Las Vegas Nevada. I called them at the beginning of August 2011 and was told they do not have my week avaiable for the rest of the year. I was wondering if they should have a notice that timeshare owners need to call 11 months in advance of your requested time share week? I was told they can book timeshare weeks 11 months in adavance. I feel that they have overbooked. They are building a second connecting time share building to the original building and have been selling time shares for these. I wonder if they gave some of the 2011 time share weeks to the new timeshare owners? I do not want to just complain. I am asking you the consumer if there is any action I can take to find out what is possibly going on that I have a timeshare but can not use it due to no opening weeks?

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - interval international membership

We were sold a 3 night resort package at Westgate Resorts that included a membership to Interval International. We were told that we could use Interval International, just like our RCI membership, to...

Read full review

Westgate Resorts - paid more money for less days

We had purchased a Westgate time share in 2005 on the assumption that we would be able to travel the world with it. Upon finding this was much harder to do than we had been told. Unfortunately upon...

Read full review

Westgate Resorts - cancelation policy for military

I'm an owner since 2007. We made a reservation three weeks ago to stay at the Westgate Towers in Las Vegas. I just called to cancel my reservation because my husband will be deployed sooner because whats happening in Libya and I was told that the $130 reservation fee can't be refunded. I'm so disappointed at Westgate, this is how you treat military people? Even the insurance they offer doesn't cover cancellations due to military reasons. Most companies waive cancellations for military because they understand how military works. Westgate Resorts may be an american company but is definitely not military friendly. What a shame!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - ethical practices

I purchased a 5 bedroom timeshare at Westgate-Gatlinburg in October 2010. The financing offer was a down payment and payments over 10 years. The option was to pay 50% within 60 days and remainder...

Read full review

Westgate Resorts - scammers

Plz do not waste your vacation time at one of these lousy Westgate Resorts. They only want your money and will pressure you so much that you will give anything to just get out of there. There are soo many bad reviews about this company online, they have a D- with the BBB. And the owner, David Segiel, was found guilty on sexual harrassment charges on one of his employees!! This is not someone you want to do business with!! WE WANT OUT! Hope this review will help someone else who got suckered. But if your reading this chances are its too late, Good luck!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - changes in contract

Changes in present contracts affecting old owners in a negative manner!
1. no longer able to visit the property if in the area (something we were able to do when we first signed on- a perk we loved since we live close to the property)
2. exchange fees changed- we bought in a high activity week (thanksgiving) and now it is not considered a premium week due to changes they have made to booking. So if I want to exchange into Christmas, Easter, or a few other "Premium weeks", I have to pay a higher fee. NOT HOW WE BOUGHT INTO THE CONTRACT.
3. NOW not able to exchange into ANY resort in Orlando- there is a "geographical block". Have been able to exchange in the past to wherever needed - again a new change to the contract.
I have been an owner since 1991- the changes are NOT beneficial to my usage, and am has ruined my enjoyment of being an owner with Westgate. I have had other issues but this one finally pushed me to complain so that NO ONE BUYS INTO WESTGATE!!! Your contract you sign will not be what you really get!

Have you been able to do anything? I bought in 1990, and I just found out that in order to change my week for the week I need I am going to have to pay an additional $500.00. Were you notify of this change? I am over this company all together and their lack of customer service!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - timeshare overcharge and not delivered

1. We bought before the first building was built. The pressure was incredible. They said go with the 1 bed room and they would upgrade us if things were available. After 9 years and no upgrades.
2. So we upgraded and paid an additional $5000 and paid another $500 in maintenance. And when we checked in we got a room smaller than we expected. I complained and they said they had nothing else. Even though it was the off season.
3. We pay that much for maintenance and:
- the door in the bath room does not move freely and hits the toilet
- Door frame was busted.
- Internet cost $40 per week additional per computer
- TV's are old even though 2 years ago they were going to upgrade them to flat screens
- They are switching tv service providers so we have almost no channels
- Movies cost $6 per night at the game room.
- 20 oz bottled soda's are $2.
- Hot dogs are $2 and a small bag of potato chips are $2. Really. Is this Disneyland.
Actually I don't think it's that much there.
- Why is everything an extra charge. Kids activities are $5 each kid.
- Resort is in Utah and does not seem to be kid friendly. Hikes require kids to be over 8 and the ping pong tournament requires that you be over 18. Come on this it UT where there are more kids per capita than anywhere in the world.
- water spout on the jetted tub was broken.
- Customer service on responds when you go up the chain and complain to management when they are around the following day.
- Sales person was mysteriously not available the 5 different times I went to the sales office.
- I have heard nothing but complaints from other owners.
- bonus time for members who paid $10000 + maintenance fees is $125 per night. That's great until you realize that non owners can rent a night the same week for $130 to $150 for the same unit. So I pay $800 a week to get a $5 savings per day. Wow. This is a great value.
- I have approved 10 commercial leases in shopping centers where I have never seen anything more than $10 per square foot per year in Maintenance fees etc... So if the space id 1000 sqft you would pay $1000 per hear for NNN (tax, maintenance, service). Westgate charges $800 + per week. That is almost 50 times greater than a shopping center or mall would charge. Really? Does it cost 50 times more than a commercial shopping center? And then what do you get, crappy service. Poor reservation services.
- I will admit the Manager did treat us right in the end. After the 2nd day of informing him I was going to get $800 of flesh from his employees and I was going disrupt his life for the week he upgraded us to the Presidential Suite. Very nice and if we got this each time I'd be satisfied and would pay for it. We won't. True to form we will be pigeoned holed to a building we did not intend to buy and would not have upgraded to if we knew that is what we were going to get. We expected the 2 bedroom in the Elk Lodge (which is where we were for 9 years with a 1 bedroom). We found out we were sold the Bear lodge. Which is smaller.
- Everyone in the resort seems to think the Bear and Elk are the same size and configuration. I can assure you that after spending 9 weeks in these units I can certainly tell the difference. Maybe the sales people ought to be more informed about the real estate they are selling. We should have been given a floor plan.
- How did we mis that we were being moved to a new building? It doesn't say the lodge it give a CODE for a lodge. Only an insider would know the codes.

Westgate Resorts - breach of contract

We Bought into a Time share @ Westgate lakes in April 2007 [A 3 Bedroom Apartment] In April 2008 we were offered the oppertunity to purchase a 5 Bedroom Unit in a New Development THE RESERVE. as we had been overlooked for a 4 Bed Unit that we had expressed interest in. We were advised the RESERVE would be available for Early 2010 occupancy.
Having Telephoned several times to ascertain progress, nobody could give us any Info, We visited Westgate Lakes in Nov 2009 & again at Easter 2010, having been promised answears all to no avail. We therefore advised the Sales Manager we were dealing with, that we wished to withdraw from the RESERVE as we were now aware the Site was up for Sale and we would revert back to our original Purchase with Monies paid on the Reserve being refunded.
This brought the Offer of a 4 Bedroom unit in the same Block as our 3 Bedroom which which we accepted, this meant our Liabilities would be reduced. We were Advised Contract Papers would be sent to us in the Post as my Son was a signatury on the Reserve agreement, but was not with us on Vacation at Easter, plus the Mortgage payments on the Reserve would be put on Hold for two months whilst Contracts were signed, none of which has happened.
Despite various Emails to our sales Contact we received no response, as a result we wrote to the CEO on 22 July 2010 with copies to the Coporate Office in Westgate Lake & Sales Manager to date no response.
We feel very let down by Westgate at there lack of Communication & Honesty and now feel we just want Out!!
Help please.

Westgate Resorts - hidden maintaince fee

Pressured to buy and not told of yearly maintaince fee. I can let people rent for $500. Will sleep 6 Has Kitchen set up dinning room Washer and dryer. 2 full bathes 3 tvs I have 2 weeks available. [protected]@msn.com

Read full review
R
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westgate Resorts - scam $5000

My name is Alex Sabogne. I purchase a deal from Westgate Resorts back in February. It cost me about 5000 dollars to get into this membership (8weeks) with your resort plus a leisure time passport membership.

After finally paying my last monthly payment, I received a welcome letter from your company and a leisure time passport number that entitles me to go anywhere in the world at a DISCONTED RATE.

Well, to my surprise, I went to your website and looked to see how many resorts you have and where can I spend time with my family to find you only have 28 resorts all around the US (Orlando, Miami, Branson, Robinsonville, Las Vegas, Myrtle Beach, Gatlinburg, Park City, and Williamsburg). I remember the day of our meeting, one of your sales reps pointed a big plate you had on the lobby, with David Siegels (billionaire) name on it. She said, that he was a founder of this amazing resort, club, etc.. so it gave some type of reassurance that you are picking a good company to do business with. Well to make story short, typical marketing scam. You are just using a big name to sell bad products.

What makes me angry is not only I need to pay $199 to continue the club, but also $500 every time I travel, and in top of that the $5000 that lets you become a member. It makes me upset to have overlooked this HORRIBLE DEAL, if you can call it like that.

And this is not all, I found that by searching for a deal in Expedia, Trip advisor, Hotwire, and some other companies, I get the same type of discount through your company that doing a regular search on the websites mentioned above. Take a look at my attachments.

I look to see if you offer better prices for Disney tickets and NO same price, I looked for hotels deals, NO same price, and I look for airline discount and NO same price. So what you are just doing is creating a portal through your website showing the same type of information. I mean I build websites for living; I could start doing this also and make people believe they are purchasing the deal of a life time, but you know what, I have a conscious.

So my regular search without havent wasted $5000 + $199 yearly +$500 every time I travel, would have better if I saved the money and do the search on my own.

To add to this AMAZING DEAL, the special deals that you have on the side, for Las Vegas, Bahamas, Cancun, etc. not to my surprise are about 10 dollars discounted, I mean, WHY DID I PAY 5000 DOLLARS FOR. Your deals are no deals. In some cases the prices on my search were cheaper than your mentioned discount so please explain to me or if possible give me a refund for the money I spend, because up to this date it makes no sense to me why do you sell this horrible deal.

I am very, but very upset how I got tricked into buying this, as when I bought it you gave me the impression that I was going to receive 4 free weeks plus 4 weeks at discounted price.

I am trying to think how can I make this better and avoid thinking I wasted my money but there is no way of doing this. Trying to sell this weeks on Ebay or Craiglist is going to create more hassle, and this is something I shouldnt even been considering but what other options do I have.

This is word for word what I would have written except we bought in Orlando. We filed complaint with Bill Me Later, no luck. Contacted a lawyer, no luck. Contact Florida Attorney General, no luck. My husband and I are not paying Westgate, but feel like we should pay Bill Me Later because they weren't the ones that lied to us. Our purchase price was $3500.00 which makes me sick, hope you have better luck. If you are reading this and you just bought through Westgate, do yourself a great big favor and cancel. Sure they will make you feel like an idiot, but you are really going to feel like an idiot when you get online and find out that their prices are the same and Priceline and Expedia to the penny! PLEASE, PLEASE, listen to me, CANCEL. It would help me to know that our stupidity helped someone else.

We are just sick that we signed this deal with Westgate. We were in Gatlinburg, TN when they got a hold of us. We were told that we had to buy then because they would never again offer this deal to us. That should have been a red flag but they promised us vacations to places like Italy for 70% off the normal travel rates. Disney cruises would be at a 50% or more discount, etc. Not only that but every time I see someone has signed up for the travel club, the price is always different. You say $5000 but we paid $6, 900 for this. We went through Bill Me Later and still haven't paid for it because we got 6 months no interest but Westgate has already been paid. We are currently filing a dispute with Bill Me Later but have little hope that we'll get anywhere. Should we get a lawyer? I am just sick that these crooks are going to steal $7k from us.

the same thing happened to me.

G

IS THERE A CLASS ACTION LAWSUIT

1  ...  6 7 8 9