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CB Investment, Insurance and Financial Western Union Complaints #2-21
Western Union

Western Union review: Money transfer issue!

S
Author of the review
2:32 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I made a money transfer to my receiver on 6/25/2026 via debit card $150 USD to my receivers digital wallet Nequi. It has been a month since the transaction I’ve contacted western union numerous times and have escalated case to a supervisor providing a bank statement proof that funds were not deposited that was sent by my receive it’s digital wallet. I’ve contacted customer care online and by phone numerous times with no solution or timeline. I have requested certified proof of trace of funds from receivers digital wallet, western union has made no efforts to resolve in a timely manner. This is beyond frustrating as a loyal customer who has done business with western union for years, the lack of support and professionalism is at an all time low. Use another business for your remittance services as you will have a hard time ever getting a solution to your issues.

Claimed loss: Experiencing 4 weeks no service provided or solution. No communication.

Desired outcome: I want a Wu supervisor to communicate via email within 72 hours of a resolution. Immediate release of funds to my receivers digital wallet and full communication. Solve this issue please.

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  1. Western Union Contacts

  2. Western Union phone numbers
    1800 812 333
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    18%
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    Ireland
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    Chile
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  3. Western Union emails
  4. Western Union address
    7001 E. Belleview, Denver, Colorado, 80237, United States
  5. Western Union social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
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Western Union Category
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money has been stolen from my account!
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