Western Dental Services review: appointment for three children

On Saturday July 20th 2019 I had an appointment for my three children [name removed], [name removed], and [name removed] starting at 9:30 at the western dental location located at 5807 University Avenue San Diego Ca 92115 which the only children specialists location in San Diego, so the only place my kids can be seen if I chose Western Dental. I live all the way in Imperial Beach which is 45 minutes away from that location but I thought no biggie sing I likED Western Dental. So that morning I made the drive when I got to the exit which was 5 minutes away from my appointment they called me to cancel that their computers were down. I think that is very wrong for them to call me 5 minutes before my appointment instead of calling me one hour before to avoid me from making the drive this is ridiculous and unprofessional. I went to the office spoke to the manager and she did not care. I believe that they should be held accountable for their actions this was horrible customer service and in the process you guys lost 5 customers all my children myself and my husband because we will never be back because of this injustice and we are gonna find a new Dentist. I just wanted to let you guys know of this incident for if you guys truly care about customer service.