The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
West Asset Managementcollection procedures

Even though I have made monthly payments on a medical debt assinged to West Asset Management, they refuse to stop the collection calls unless I provide them with my bank account number, and routing number for automatic withdraws from my account. I refuse to provide my account information to any collection agency for obvious fraud issues. Even though West Asset Management has acknowleged receipt of payments on this accont every month, they continue to call until I provide them with banking information. If payments are being made on the account every month the phone calls should stop. These thieves will not get my bank account information, but i will continiue to pay the debt I owe. This type of collection tactic is unethical. Who in their right mind would ever provide bank account informaiton to a collection agency?

Responses

  • Ju
    judybluiiis Jul 28, 2010

    DO NOT SEND A PERSONAL CHECK AS A PAYMENT. THEY CAN GET YOUR ACCOUNT AND ROUTING NUMBER FROM THE CHECK! ALWAYS USE MONEY ORDERS!

    0 Votes
  • Ja
    jaimiejo2010 May 25, 2010

    Actually that is WRONG! I dont know about other collection agencies but with West Asset Management we are not allowed to put payments thru without authorization! It is FEDERAL LAW. The only reason theyd want your bank account info is so that way they have guaranteed payment, as long as you authorize us to take it out of your account every month for the next 6 months or whatever we will do so. If not they cannot take out of your account as they want. Nice try tho :)

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.