Wells Fargo
reviews and complaints

I went to the Wells Fargo at 100 Crandon Blvd. Key Biscayne, Florida 33149
At 10:30 this morning. I noticed all the signs in the parking lot said
For Wells Fargo Customers only. I would say about 15 spaces. None were empty. I had to park at the shopping center next door. I went inside the bank to make a withdraw and no customers were inside. A man in the bank said, can I help you? I told him about the lot and he said, yeah we gotta do something about that. Im looking out the window to make sure my car is still there.
Anyway that's all he said.
If you can't handle a parking lot how are you going handle financial needs ?
There are still laws in this country.
Even in Miami. So the first thing I would do is put up signs that say you will be towed. If that doesn't fix the problem I would call a tow truck. Simple.
Besides that I love Wells Fargo and would recommend them.
Thank You,
Charles Vanvoris

My name is April Moore and my current address is 3000 Greenridge Dr. Apt 1535 Houston TX 77057

I recently submitted a check through mobile banking Friday July 14, 2017. Today is July 18, 2017 and my check has still not been released. Unfortunately my bills come out of this account and I can not pay my bills because of this hold that has not happened before. Everyone except the original customer service rep. has been very unaccommodating and insensitive to the whole situation. I live by myself, no family in Houston and I have bills that are coming out of my account today that will be declined because there is a hold on my funds for no reason other than I am a new account which they haven't held fund from me before in previous deposits. This has made the worst impression on a "new customer" and unfortunately has prompt me to eagerly close my account once all of this is finished. I have never been so disrespected and in disbelief by upper management. I come from a company where customer service is our way of life and this truly was poor customer service. At this moment no one could help me and basically told me that I would not have any money until next Tuesday. A week from now where I literally have no funds to pay the phone company or pay my car note. This is truly disheartening and I hope the next new customer gets treated much better. I hoped Wells Fargo proved my opinion about banks different but I see it's no different no matter where you are. Please advise your managers and supervisors that listening to a customer is key not talking over them and hanging up on a customer is completely out of line. Also please let your case department know being told you could possibly be apart of a money laundering scheme is not at all the least bit flattering.

Despite what Wells Fargo said about not using the old sales practices, they still are pushing employees to open up accounts for customers. I worked for WF for a while and reviewed documents in their corporate drive that detailed how to push for and open up accounts for customers. This was proven when the minority scandal came forth months ago, but the practices still have not changed.

I am applying for a mortgage and everything that the underwriter is asking for is already in the bank statement that I submitted to them, for the past two months they are asking me to submitted the same information and when I speak with rep via phone and point out to them it is in the bank statement they then say ok. And the next week still asked for the same item, like my loan is being passed around by difference underwriters. I currently work for the bank as well and I am starting to realize this showing some kind of red lining is taking place.

I would like to know how a step relative of mine/Wells Fargo financial adviser, has inherited the estates of every one in my family, that trusted him with their money. Contrary to everything in their wills...Barry Szymczak out of your Naperville IL office, has done that...4 times. He denied my Great uncle, that I was taking care of, antibiotics, for a severe bladder infection. Which made Raymond Gawelczys' death painful, cruel, and agonizing. He suffered sooo much. Still makes me cry. Antibiotics! Just to make him comfortable. Mr. Szymczak denied the drs advice to administer these antibiotics...Then there is my grandmother, Stella Szymczak, And 3 of her siblings...Raymond Gawelczyk, Milton Gawelczyk, and Dorothy Gawelczyk. They all trusted him...He took everything for himself...even though their wills said something different. But he created trusts and did what ever he had to do to steal everything. Someone should look into this. A little forensic accounting will prove what he has done...Look at their accounts, and the action on said accounts once they got sick. This unforgettable, and unforgivable ...I need justice for my family.

Good afternoon my is Maggie Ellison I live 128 Hampstead Ave Savannah, Ga. about six months ago we had an unexpected hurricane disaster in our city. Many homes were damaged do due to the hurricane. Unfortunately, Our home didn't bypass the storm and damages of the storm.Being customer of Well Fargo because of Hurricane Matthew storm the company gave their customer three months without paying any mortgage.when three months were up Wells Fargo promised that they would have a program in place to help with payments, which was a lie. I have been trying two make two payment a month January, February until I just don't have any extra money to pay. I am months behind with late payments add to regular payments. I have talked to several high executives at well Fargo No one can help it sad. Before I go to the media with problem could someone please help me with this matter getting caught up with payments. My contacts numbers is [protected]. Please help me Maggie Ellison

I applied for Home Loan through Wells Fargo. This was for a new property in Bothell, WA. To start with, our case was a little complicated with one of our credit scores coming out as low. Wells Fargo team reviewed the documents and confirmed the loan will get approve. There will be no issues is what I was informed and for a month I kept asking if everything is good. Each time the response was, yes it will be approved and we will close on the date i.e. July 5, 2017. 4 days before the closing, I was informed that the loan will not go through unless I do 35-40% down. I was doing 20% down on the loan. I was left with no options, running around cancelling movers, appliances delivery, services transfer. Sold my investments in stock to get ready for the down payment, so also losing on the opportunity cost.
Builder may charge me for extension.

I need justice and want the story to be in front of public. I should be compensated for any charges on the extension, also for the stress and mental harassment suffered.

To whom it may concern:

After submitting my online application for a charge card at your application website (1) I had anticipated a quick approval due to my current fico credit rating of 816 which is considered to be an excellent score. However, I was very surprised and disappointed with the email that you immediately sent me advising that “we need to verify a few pieces of information before we can give you a credit decision.”

And then, just a few minutes later I got a phone call from your las vegas call site [protected]) but I had to call them back and when I did I was immediately redirected to the charge card application section where I waited on hold for another 10 minutes before a “customer service rep” named vanessa (Emp id #1638481) finally answered my call with the long delay being attributed to a “very high call volume.”

I advised vanessa that both my husband mike and I were on speaker phone as he does all of our financial work. During the course of our conversation she asked me for my date of birth, address, zip code and the last 4 numbers of my ssn – even after I had given her my reference number ([protected]) that had been assigned to my application request. She then advised that she had sent my cell phone a mandatory verification text (71186) which I quickly received and then verified with her immediately in hopes that this would end our “fact finding grilling” and be given approval for this charge card.

Instead, vanessa then advised that we would get your final credit card approval decision in the mail next 5-7 business days. At this point my husband mike asked why we could not be advised via email as it would be much quicker, but vanessa was unable to provide us with an answer and after waiting yet another 5 minutes on hold for her to find a supervisor, we hung up in total frustration! Although friendly and polite, we both found it very difficult to understand vanessa’s english, thus making this phone conversation that much more difficult.

Bottom line for me, with an 816 fico credit score I felt that this credit application should’ve been a slam dunk, but instead you have frustrated my husband and I to the point that we are demanding that you cancel my application request as I do not want to work with a company as inflexible as yours has exhibited thus far.

In closing, please provide me with written confirmation that my credit card application is now null and void and has been cancelled.
Thank you again for your stellar customer service!

Sincerely,
Vicki l. Coy

1) application website used: https://creditcards.wf.com/cash-wise-visa-card?product_code=CC&subproduct_code=CW&vendor_code=LS&sub_channel=AFF&siteID=eTkVRCZJoY4-lAsHobK0AOqik7AZJRO4xA

I have spent 6 days chasing the information on the transfer of my 401k Retirement plan over to Wells Fargo Brokerage Account. This is going from one Wells Fargo account to another. I have spent 1.5 hours each day on the phone with them and they have no transparency or tracing numbers of federal wires into my account. They do not know where my money is at in the process. IT IS THE BIGGEST SCAM AND HOAX. THEY ARE SITTING ON MY MONEY AND THEY CAN'T TELL ME WHAT THEY DID WITH IT OR WHERE IT IS. I HAVE TALKED TO AT LEAST TWO REPS EACH DAY THIS IS A JOKE.

They have been requested several times to send an updated payoff amt to Amerititle in milton freewatER oregon 3 times in the last 2 days and they are stalling and making excuses. I believe they just want more money added to the payoff amt and that is their way of doing it. IT NEEDS TO BE DONE TODAY JUNE 28 AND RIGHT NOW. I GUESS THEY WANT TO CAUSE MORE UNDUE STRESS AND HARRASSMENT THEN THEY ALREADY HAVE. WENT TO THE BBB

I was with [name removed], a different advisor. He left the company.

[name removed] took over my account. She did NOT call me, contact me to discuss my account.

I called her, each time we spoke she had scripted response. I decided to MOVE all of my money out of Wells Fargo. I did not want to pay her advising fees each quarter. She did NOTHING. I do not want to pay 1% for NOTHING.

I asked that ALL funds be liquidated and transferred to my new account at Vanguard. THREE times I learned that not ALL of my funds were transferred. [name removed] NEVER called to explain, or tell me what to do. I had to PROBLEM solve on my own, with Vanguards help. It appears that after 4 months I believe I have transferred everything out. I would not be surprised if I still had something with you r firm. Your firm is rated one of the WORST companies to do any business with. I was conned, scammed .

I want ALLLL of the fees I paid to Ann Calvert refunded to me A S A P or I will take it up to the federal level. I intend to make sure that I am FULLY refunded for services NOT provided.

PLease refund ALLLLLLLLL fees paid immediately and sent to Vanguard as a transfer from the money market account that was in my name.

Please advise when this happens, and the amount.

Thank you

Jerald Cohen

I am writing with reference to my account # [protected]. I am doing so in conjunction with my friend of 35 years and financial advisor, Dennis Monthei,
to whom I’ve given durable power of attorney.

Following a recent meeting with David Hester, the manager of the Farmington Hills Mi WF office, a freeze was levied against my account. The implied reason
for this block was because Mr Monthei and I had inquired about holding my account jointly. After hearing why this was a bad idea we dropped the subject.
In lieu of this Mr Hester suggested placing Mr Monthei as beneficiary (TOD). We neither asked for nor pursued either of the above 2 subjects. A couple days later we
received written notice my account was frozen. Mr Hester implied it was because we had discussed joint ownership and senior WF officials in St Louis had
placed the block. Mr Hester could not or would not explain more thoroughly except to indicate we had raised ‘a red flag’ by initiating the above conversation.
We have received nothing from said St Louis officials nor any WF employee explaining this block on my account.

Remarkably, Mr Hester never mentioned that our durable POA which WF recorded last year prohibited joint ownership unless specifically stated. Under
acknowledgement of duties of Attorney in Fact it states:

#5. “Unless provided in the DPOA or judicial order I, while acting as attorney in fact, will not create
an account or other asset in joint tenancy between Warren Barry Brown and me”

Mr Monthei and I went to Mr Hester’s office Monday, 6-19 to seek an explanation. We did so at the direction of Janice Laws in your complaint department.
Mr Hester would not see us together. He demanded that I talk to him alone which I refused. My hearing is bad and Mr Monthei can usually explain matters when I falter. I found Mr Hester’s insistence unexplainable in that I’ve given Mr Monthei POA and sometimes I can be confused by new people. We left. Again, we had no explanation for my blocked account. Mr Hester has proven to be uncooperative, uncommunicative and dishonest!

I suspect Mr Hester questions my ability to make financial decisions and even my overall competency even though he has only met me once in a group of four (30 minutes)
when I spoke very little. He also may have called me on the phone but my hearing is very bad and such conversations with strangers are hard to follow. My memory is not what it used to be so I depend on Mr Monthei. I’ve recovered considerably with my new medication and in April 2017 probate
court judge Terrance Keith ruled I was competent after receiving written reports from 2 court appointed attorneys and my physician.

In conclusion I wish to have these questions answered:
Who placed a block on my account?
Why was this block placed?
What must I do to have unfettered access to my account?

Please direct all responses to Dennis Monthei ([protected]@yahoo.com) [protected] as I’ve given him DPOA.

Sincerely,

Warren Barry Brown

To whom it may concern;

Early 2006 - 09', Denver, Colorado - DownTown / Main Branch;

I owned a company, (Fusion Global Partners, LLC ) coffee shop, approached and open a small business account with Wells Fargo. Starting with one coffee shop and voiced plans to open multiple units - up to six at a future point in time.

Subsequently at the time of the first account being opened Wells Fargo opened multiple accounts for multiple locations without permission or consent. My main account was debited for these account and when I tried to correct was treated with runaround and disrespect.

Along with this I was provided a Point of Sales, (POS) unit and instructed due to my accounts being at Wells Fargo I had to use these POS units only. Which was nearly 4 time the market rate at that time. This was not true and again only one unit was returned and the second unit was at my cost and never used.

This business ended in near bankruptcy due to multiple reasons including the challenges and treatment from Wells Fargo.

Since this time I have moved and working out of the country, during this last visit back it was brought to my attention of the past illegal accounts and operations of Well Fargo, therefore I am writing to state my intentions to pursue in more details the illegal activity on my previous account and the contributions / treatment from Wells Fargo that contributed to the hardship and the closer of this business.

I want to know to whom / what department and what process to follow for taking this case to the next level.

Regards,

Douglas Cisneros
Email; douglas.[protected]@ingresspartners.com
Phone; [protected]

I have contacted Wells Fargo several times to resolve the same issue that haunts me every time I make a payment. Bryan, on a recorded line today, informed me that if I pulled my funds from the bank and went to another bank that Wells Fargo wouldn't miss me. He was talking at me rudely and when i started talking back equally he started saying "i don't have to listen to that" well I do not either. I had to go through all of this before and spoke to a guy who said he was at the "high dollar desk " . He gave me his personal contact information and told me that if I ever had this problem again to contact him directly. I lost his information unfortunately during my move back to Georgia. I've requested several times to speak with him. I know that there's a record of whom I've spoken with so I should be able to locate him again. I'm unable to do so with Adam Getnan or Bryan Foley. They pass me back and forth. I'm going to keep emailing corporate officials and doing whatever it takes to get I touch with the high dollar desk even if that's camp in the corporate office. I refuse to be treated as I have. Please help me get this issue resolved so that I can continue to bank with Wells Fargo.

Today, June 17th, 2017, My husband and I visited the Wells Fargo branch -- which is located on 27440 Hawthorne Blvd. Rolling Hills Estates, CA. -- to transfer our existing savings and checking accounts into a Family Trust Account. It was 12:26 p.m. and we were introduced to Mathew P. Songloke, ID#1600229. Mathew was clearly unaware of the whole process because he immediately called the Wells Fargo support team on the phone to assist him with the process. From 12:26 p.m. until 2:16 p.m. Mathew struggled with the process and constantly dismissed our comments regarding how and why the transfer might proceed more productively. After making 4 calls to the Wells Fargo support team, he was still unable to even put the Trust name in the computerized screen because he claimed that there was not even space in the screen box. As our frustration grew, at 2:16 p.m., finally the branch manager, Lawrence Abrams Jr., ID# 1180549 came to Mathew's aid. Unfortunately, Mr. Abrams not only failed to help Mathew with the process, but he also kept making excuses regarding why the glitch in the system prohibited Mathew from properly helping us. The glitch was due to the fact that Mathew had skipped a page that required our signature and therefore, he was no longer able to proceed! After 2 and a half hours, the branch manager suggested that since the application can not be done electronically, it should instead be done manually. They added that they are not allowed to do so, but since the support team has instructed them to do that at this point, it is okay now. Our efforts to cancel the whole thing and just return to our previous way of maintaining our accounts, failed because they said since some part of the application is now in the system, we can't go back! Lawrence Abrams Jr. and Mathew P. Songloke obviously did not know how to do their respective jobs. What made matters worse, was that neither one of them knew proper customer care and conflict resolution. They offered no apologies, they took no responsibilities, and they demonstrated that customer satisfaction was not significant to them or the bank they represented. Upon our extreme dissatisfaction and disappointment, Mr. Abrams indulged my request for filing a complaint, by throwing a "feedback matters" card at my direction.
We left the bank at 3:15 enraged, frustrated, and unable to complete the transfer as we were supposed to. 3 hours wasted!

In August of 2015 I purchased carpet at Carpetland in Lynchburg, VA. Account # is [protected]. The salesman told me that all I needed to do was to meet the minimum payment each month and as long as I did not miss a payment I would be charged zero interest.

That turned out to be true for a while. I set it up for auto payments to be made from my Wells Fargo bank account and no interest was charged. Then, in Nov of 2016 Wells Fargo slapped a $963.00 interest charge on top of my remaining bill of $1, 403.62.

I was not aware of this until May of 2017 when my wife opened a piece of mail showing the interest charges. Since Nov of 2016 I had been continuing the faithful payments but each month afterwards I was being charged interest rates at an APR of 28.24%.

Once I learned about this I went to Carpetland and spoke to the manager there. He apologized to me for the miscommunication by his salesmen. He told me that they had issues with that. He said that he would call Wells Fargo within the next day or two and do his best to get this resolved for me.

After a week of not hearing from the Carpetland manager I called him back. He apologized for the delay, saying he had left a voice message with Wells Fargo and was waiting to hear back from them. I called the Carpetland manager again after that and said that he still hadn't gotten it resolved.

Today (June 16, 2017) I dropped by my local Wells Fargo bank and spoke to Marshall Nishimura about my situation. He called the Wells Fargo Financial National Bank. He relayed a message from them to me, explaining that they were not planning to take any action and that I needed to get Carpetland to agree to pay the interest charges since it was their mistake.

All I am asking for is a fair shake from a loyal customer. Someone who has a very good credit rating and strives to pay the bills that I owe when I am aware that I owe them. Had I been aware that the $963.10 interest was coming I would have gladly paid the remaining balance of $1, 403.62 prior to the November deadline. I honestly wasn't aware of it.

Is there someone I can talk to in order to make this right? I have continued the monthly payments of $103.43 every month this year. With these additional payments of $620.58 my balance if interest is not included is now down to $783.04. I will gladly pay that off immediately to get this behind me.

Thanks for your help.

Shaun Skow
[protected]@yahoo.com

He was rolling his while I was speaking and then threw my out of the bank
I have never see such a pathetic excuse for a professional

I have had banking relations with Wells Fargo for 20 years

Quote from Jeff Sanford

Who do you think you are coming in here acting like you own the place

He Should be immediately fired
Also his branch manager has done nothing 6 phone calls and nothing

What kind of small town unprofessional bank are you running

All accounts are closed

Today 06/15/2017 at 4:15 pm I went to Wellsfargo on 1050 Palm Coast Pkwy SW in Palm Coast Fl, 32137. And was attend by De'shawn thur drive thur. I wanted to make a money deposit to my personal checking account. When i send him my personal debit card and personal information on the deposit slip. And he made the deposit in my business account. I went back to the branch and was told they couldn't do anything to help me due to the Banker De'shawn had left and wasn't on duty no more and if an hour pass there was nothing they could do. I think it ridiculous that I have to share information with my business partner about a mistake that was done by a banker.

I use Bill Pay through my Wells Fargo account and pay my private student loan and also a Wells Fargo credit card. In April I accidentally double paid my credit card instead of my student loan. When I realized what had been done and explained to a supervisor through the student loan he had said that I could just pay both my April and May in May. We both agreed and they said they would pull $593.83 from my personal Wells Fargo account. On May 24 they pulled $593.83 and informed me that everything was good. On June 4th I received that I was over my limit to my Wells Fargo credit card by $223 (which is what I had double paid to them in April 20, and had been processed through then). When I called to see what had happened they said that the payment a month and a half later had been reversed. They then informed me that the private education loan at Wells Fargo had pulled it from them. I NEVER gave permission for this and never knew this could be possible (and remember I had already paid this). When the education loan department spoke to me on June 4th they said they saw and was sorry for the mistake and that I had actually overpaid $370, I requested for this to be put back into my account bc now I was in a bind with the credit card. They said they would in 5-7 days. Yesterday June 9, I received $195 when I called the education student loan they said well they only owed me $195 and they kept the rest and could never tell me why. I was informed that I would speak to a supervisor and one couldn't talk to me and I was promised one would call me by the end of the day, which never occurred. When I called today It said I still owed them my next payment of $300ish, I don't understand how any of this is possible. I have paid $816 in 2 months and y'all are still informing me that either you owe me money or I owe you. I want me $223 back that YOU took from me unknowingly. I have been a loyal customer to you guys for 10 years and have NEVER experienced the trouble that I have been the last 2 month. I have always paid and even if I was going to be a day late I would call and was informed I would never experience backlash from it bc they could see I always paid and called if I needed a few extra days. Now apparently nothing is getting documented of the conversations (it says it is recorded) and I have proof of all the money they keep taking. If this doesn't get settled soon I will be contacting my lawyer plus many others! I am not one to get angry but when my money is taken without my consent and I am told it is straight and then I get told multiple different stories and I have clearly paid and always do! I want my money back and his settled!

We had wind damage to our roof. We submitted a claim, got two bids, as required, sent in the paperwork and received a check for the damage. We need our roof repaired ASAP. Wells Fargo, being the Mortgage holder, has to endorse the check so that work can begin. After several excrutiatingly long and arduous phone calls with inept "checklist" clerks, we have had to submit adjustor's paperwork from the Insurance Adjustor, send the check back, and still they say it's the wrong paperwork. We sent it in again with the actual contractor's bid showing exactly what work he'll be doing. We were assured that the check would now be endorsed. WRONG. We called again to Wells Fargo and they said it was incomplete because they had to know the exact number of shingles going on the roof. What? They haven't ever seen our roof, so how does this prove relevant to start the work and get it done? Our insurance adjustor is so fed up...he has never had to do such ridiculous things with ANY other bank, and he's at a breaking point. I just received the check and it's in the original UNSIGNED format with the same original stupid paper asking for adjustor's worksheet again. I cannot say enough bad things about the idiots they have at Wells Fargo. Both my husband and I have Bachelor's degrees and are professionals. These clerks and managers at Wells Fargo are completely inadequate to deal with professionals. We've been with Wells Fargo now for 12 years and I wish I had never met any of them. I have no idea how to get them to sign this check before our roof gets so bad they'll have a much bigger claim for leakage.