Menu
Register
Write a review File a complaint
WellNow Urgent Care

WellNow Urgent Care review: Front desk battle creek office clerk

S
Author of the review
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am making a complaint against the Battle Creek Wellnow office. I walked into the office at 4:30pm on 2/12/2024 to get a copy of my TB test. The lady at the window was on the phone, after hanging up the phone she rolled her eyes up in her head as if the person on the phone had gotten on her nerves and whispered something to the fact that she couldn't wait.

I tried breaking the ice by asking when they had gotten the slush machine and she said real dry we just got it. I then asked her if I could get a copy of my TB test and gave her my DL. She was in the computer until 4:45pm reading things in the computer, I asked if she was just multitasking because she pulled out her phone and printed something that she reached for under the desk on her right hand side but never pulled it up and gave it to me, or if she just didn't see it and she responded; "i'm trying to print it". That took 8 more minutes and still to no avail. At that time I asked her if she was just reading my info because it didn't take that long to print. She told me that I could just leave and handed me back my DL. I asked to speak with the manager in charge and she told me "NO" and to leave or she would call the police. I asked her to do so because I was trying to get a copy of my records. She then called for someone named Ashley and came back at 4:57pm and handed me my records with saying that rudeness will get me no where and handed me my paperwork. I replied to her that she was the one being rude, needless to say that there were a line behind me as well. She still continued to be combative. That is unacceptable in a office setting. I sat outside to try to locate the corporate office number, to no avail. I want to speak with corporate about this. This lady should have never had her phone out at the front desk. She claimed she didn't at first but then she said she needed to get her code.

Desired outcome: That person needs coaching. That is unacceptable for someone to be that way in a place that people has to go to for their health purposes. She should not have had her phone out, it makes me think that she was transferring my information.

Confidential Information Hidden: This section contains confidential information visible to verified WellNow Urgent Care representatives only. If you are affiliated with WellNow Urgent Care, please claim your business to access these details.

0 comments
Add a comment
  1. WellNow Urgent Care Contacts

  2. WellNow Urgent Care phone numbers
    +1 (844) 296-0187
    +1 (844) 296-0187
    Click up if you have successfully reached WellNow Urgent Care by calling +1 (844) 296-0187 phone number 0 0 users reported that they have successfully reached WellNow Urgent Care by calling +1 (844) 296-0187 phone number Click down if you have unsuccessfully reached WellNow Urgent Care by calling +1 (844) 296-0187 phone number 0 0 users reported that they have UNsuccessfully reached WellNow Urgent Care by calling +1 (844) 296-0187 phone number
  3. WellNow Urgent Care emails
  4. WellNow Urgent Care address
    311 N Green St Fl 17, Chicago, Illinois, 60607-1331, United States
  5. WellNow Urgent Care social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
WellNow Urgent Care Category
WellNow Urgent Care is ranked 41 among 165 companies in the Medical Services and Facilities category

Most discussed WellNow Urgent Care complaints

Treatment / policies
3
(opinions to this review)