The complaint has been investigated and
resolved to the customer's satisfactionResolved Webwatcher — hidden costs
resolved to the customer's satisfaction
This program works very well, but be warned. There are so many hidden costs your head will spin and your credit card will smoke!
Out of the gate, you might want to spend the extra ten bucks to get an online backup copy, in case you have to reinstall, but that is only the beginning. If you want the special Smart Camera, that does what most programs do for free (take shots of websites), then that's another $20 or so. Then of course, you have to purchase how many pictures you can take (by blocks of 1000).
Moving on. You will discover that you only have seven days of recording limit. Don't worry though, they've thought of everything. You can also buy extended time (for a one time fee of $25 or $30 bucks). Then you will discover than you've run out of space if you don't delete all the recorded information. Actually, I think you run out in two days. Don't worry though, for some more money, you can purchase the extended time.
So not only do you need to purchase more time for your material to be available, you also have to purchase more space to store it online.
Oh, and I don't want to forget about the upgrades. You see, as websites, chat programs, etc., update their programs, WebWatcher must update their program so you will continue to be able to monitor your target computer. And you guessed it! You have to pay if you want those 12-20 extra upgrades that happen throughout the year!
All in all, this is a super program that does exactly what it says it will do. (except it will not record Facebook Chat while using Google Chrome- but they may have fixed that problem. Be sure to ask the free live chat before you buy).
Conclusion: Expect to spend about $200 for this program by the time you get done buying what you really need for it to do everything.
Live Chat Tech support is great and the waiting line is usually only a couple minutes.