Weather Shield MFG’s earns a 1.8-star rating from 0 reviews and 27 complaints, showing that the majority of homeowners are dissatisfied with their windows and doors.
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poor product
We purchased these windows about 11 years ago. We are no longer under warranty. From the very first year we had problems. Some of the double window groups were mulled together at slight angles so they are not cappable of closing squarely and they leak air. After I insisted, the rep. fiddled and messed with the windows for about a half hour and said the window was fine and there was nothing else he could do. I asked if I could send them back and get a replacement. He said no, they were installed. We had a double sliding window group - 4 panels - that wouldn't seal properly at the place were the seal is on both sides. After years of discussing the issue they finally sent a tech out who did the best he could and the air blowing in is tollerable. Our rep. told us to take a circular saw and cut the door about 1/4 inch thinner. Who wouldn't do it and the tech came out and had them build a door slightly thinner so it could seal better. We have had seal breakage in double hungs with and without safety glass, french door panels, and about 9 transome stationary windows. As of this year, we have 3 more transome, and another panel of a double hung that has popped. Weathershield did send a tech out a few times in the first few years of our seals popping and we didn't have to pay the tech. Then a few years later we had to start replacing them ourselves. The transomes aren't so hard. The french doors are pretty tough to get the trim to line up on again. Every year when I wash the outside of the windows in the spring I am caulking the glazing to make sure we have no leaks. The tech that came to fix our initial problems told me to do this. These are definately high maintenance windows. We also have problems with door locks no longer locking, they just turn. We were told they were not covered under the warranty. Our paint had also failed and we have rotting wood on the frames. The paint has cracked everywhere and when I complained I was given a tiny bottle of touch of paint that you apply like nail polish. It was tedious and didn't work. Then when I complained a second time, I got a can of spray paint. It also didn't work. The third time I complained I was told I was no longer under warranty. Now we are not covered for anything and when I consider the cost every year we face to replace just the popped seals, I give up. We have a nice house with gross windows. When people come to visit I always make sure I point out my windows and doors and what is wrong with them. The thing that really threw me the other day, and this is not an endorsement for Anderson, but, I was at my parents. They installed Anderson over 26 years ago and they never painted the trim on the windows. They are just white primed. Those windows look perfect! No rot, no popping. Go figure.
The complaint has been investigated and resolved to the customer’s satisfaction.
Defective products, fraud, etc.
I am the plaintiff in a class action lawsuit against Weather Shield Manufacturing, Inc. Read my class action complaint and follow th progress of this class action at classactionworld.com
No mention of this on classactionworld.com
JUNK WINDOWS and DOORS
Call the owners and other top executives of Weather Shield
Kevin Schield [protected]
Mark Schield [protected]
Chris Schield [protected]
Jay Lodholz (director of service) [protected]
John Anderson (national sales manager) [protected]-7344
Brandon Brunner (corporate counsel) [protected]
Dean Reilly (service manager) [protected]
Darla Weber (quality manager) ?
Bob Eckert (director of customer service) [protected]
Jeff KIBLER (marketing manager) [protected]
Ron Modrzynski (door plant manager) [protected]
Pat Henrichs (glass plant manager) [protected]
doors leaking
Doors are not manufactured as per product approval testing documents. Missing structural silicones causing doors to leak and delaminate. Sales came from City Architectural, distributor is S & S millwork in Tampa who both failed to report this to Weathershield for several yrs. Both claimed it was the owners fault. Weathershield said we are out of warranty, even if that is true, the doors are not made as they should be for Florida windloads and water intrusion. Weathershield rep acknowledges that the doors were not made correctly quote, " they must have lost the football game the night before".
I am builder #3 on this home. We have taken the doors apart to correctly diagnose the problem. We have filed a complaint with State of Florida product approval dept.
This company and all that they associate with have no clue to what customer service means.
These doors are expensive and are supposed to be rated for 123mph + windloads with impact resistant glass. If you have purchased these products, don't plan on staying during the next storm, it could cost you your life when the glass blows out across your living room.
Also check out ihatemyjob.com for a real eye opener.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does not stand behind warranty
My home was built 10 years ago and my builder recommended Weathershield windows. We purchased one of their higher quality wood clad line of windows with a special factory paint finish. The paint finish warranty is for 10 years and the seal 20. Our windows started rotting and leaking 4 years ago. I reported it to Weathershield and have gotten now where. They told me that the rot was due to a lack of maintenance. A window with a paint finish that is warrantied for 10 years shouldn't require any special maintenance after 6 years nor should it begin rotting. I think that the Shield family and Weathershield is not interested in standing behind their product, their only interest is to sale windows. Their customer service is non-existent. I'm still fighting with them to stand behind the warranty but it seems I'm going to have to choose another window manufacturer and buy new window to replace these young windows.
Andre Walker
Would not answer my calls too!
We build our home in 2012, installed Weather Shield windows. The windows are double hung, aluminum clad. Side note: we also installed a air flow system so we did not experience moisture collecting on the windows (excessive interior moisture is one of their first lines of defense).
That being said, last fall we had a window seal failure that turned the wood interior black. Weather shield will not stand behind their product failure. We also installed Weather Shield doors, one of which was incorrectly assembled; the interior side of the glass was facing the exterior. When the tech replaced the window panel, numerous interior fixtures were missing .
Based on my personal experience, Weather Shield has not improved or remedied their poor workmanship or quality control issues that were mentioned on this forum.
Bought the best they had to offer...true divided lights with the ploy finish. Fighting for 6 years with customer service and rep showed up this week for the first time to tell me the warranty is up. Window are rotten to the core. Sills and brick mold have rotted away. Many glass areas have failed.
Will joint a class action suit.
Having the same problem. Weather Shield deaf to our calls. Dealer cannot get them to
see or fix. Company should be investigated.
They said finish is fine but they don't stand behind the wood!
Total rip off.
Not honoring warranty
We received an unlimited lifetime warranty from weathershield when we purchased their best windows available. Not only do the windows leak every time there is a storm but paint came off the exterior of the windows. The doors are delaminating and leaking. Weathershield came out one time and basically told us that their product was perfect and we must have done something wrong if we were experiencing problems.
They refused to do anything even though we had an unlimited lifetime warranty.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased peachtree casement windows for a new home construction. I have had many problems with them. The only way I can keep them from leaking is to caulk them shut . I have had to replace sheetrock some studs under windows and repainting, on a home that is about 13 years old. The windows were purchased around January 2004. If I understand it right this is about the time weathershield took over peachtree.
I spent $250, 000. on Weathershield windows and doors. They are junk. Buy Anderson 400 Storm Series. I have had great success with them.
Are there any class action law suits against Weathershield. They should be driven out of business!
I have WS windows and sliding doors, new construction in 2003. All 3 sliding doors have inside mist. I have 7 sliding (ha !) windows that do not. Can't get them out of the framing to remove the screens to wash exterior surfaces. Three of them will not close enough to complete the seal nor locking function. Early on we had severe vinyl discoloring making them seem to be covered with camouflage. Finally, finally a "rep" showed up and said I had cleaned them wrong. Broke his heart when I told him I only used water. He proceeded to scrub (vinyl..?) with a 3M greenie scrub pad and MEK. Didn't work. Left some more serious discoloring than I started with. Called the company, much like talking into a roadway culvert. Never heard back. Late in 2013 I called another glass company that allegedly handles WS. Their repair guy came out, looked at the misted slider doors and said, yes, I do have an issue. He diligently, finally got an answer back from WS. They would not provide replacement slider panels nor cover any associated labor. Anderson Renewal folks promised they could get the crap out without ruining the stucco and cold do the whole house in one day. Guess what?
I like the Anderson way of doing business and wish and hope WS goes out of business at substantial loss.
Warranty basically a farce. Without going into all the details of everything wrong with this outfit, here is one of the most disgusting: Every one of the 64 brass window locks develoved a tarnished finish after a little over a year. WeatherShield would not cover this as they accused me of using window cleaner, and that may have tarnished the finish. These are windows, right? This comment is in writing. I have a competitors product in another part of our home and the finish has remained fine after 20+ years. Dont get me started on the fit, gaps, leaks and initial cost.
I worked at Weathershield for 20 years, you coudn't give me a Weathershield window.
I purchased Weather Shield through a S.C. dealer who no longer sells them. Neither I nor the dealer has had cooperation with the company for parts to repair several windows that are now failing. Many require spiral balances to open and close or keep windows open. It's a hardship since we've used them in rental properties and our tenants are enraged and angry with us but it's due to the unresponsiveness of Weather Shield. They should revamp customer service or do the public a service and close the business because they are TERRIBLE!
I built my home in 2003 and we have Weathershield windows. Did not have major issues until now. There was previous moisture issues but not as bad as now. I have attached a picture of what the inside looks like for all 12 of my Weathershield 2000 windows. These are just terrible. I am going to try and contact the company to se if they can provide some assistance.
Hey this is for the a**hole from Florida who called the employees "a bunch of untrained simpletons"...hey, screw you, buddy, some of us who worked there are certainly not a bunch of simpletons..yes, I used to work there, and I decided to get out of there for a number of reasons, but to sit here and let you call the employees of a manufacturing company a bunch of simpletons? I take that very personally, I'm sorry we all can't have cushy jobs that pay us to sell windows and doors to the people that can't be trained to do anything else...so again, screw you, buddy, why don't you use your time to actually try fixing the problems of installers and painters rather than ### about it on here? Or would that take away from your nice salary that you're getting from the window companies?
Hello Everyone, I just wanted to say that I am shocked at the stories I have just read and am finding it very hard to believe that everything that I am reading on this Blog is completely accurate. I am an idependant Service provider for Weather Shield, Peachtree and Shield Family Brands, But want to share some of what I am seeing on the front line. Just to be perfectly clear, I tell things like they are and refuse to ever sugar coat something just so it can be digested easier...
I live in Broward County (South Florida) and do quite a bit of work for Weather Shield...All Warranty work that is of NO COST to the customer. I have replaced 32 door panels and 10 sidelite panels recently on one house alone. This was all produced, Shipped and installed...At no cost to the homeowner.
I am also Paid (By Weather Shield) to go and investigate installations that seem to be problematic...Again, I call it like I see it...If the Factory is wrong, I tell them. But let's not over look one very important factor here...90% of the time, The product is installed improperly. This is what I see...I have seen Several Manufacturer's Products Installed in South Florida, such as Eagle, Andersen, Pella, Zeluck, Pozzi and Pozzi, Hurd, Caradco, Loewen, Peachtree and Marvin ...(All very outstanding products) Destroyed by the hands of some of the most incompetant installation crews that have ever stepped foot on this planet. That's right...Real winners.
I have seen Casement frames installed with NO Shimming, Anchors torqued so much that the frames have been distorted so much that the weather stripping does not even touch...Let alone compress as it should. Why is this the Manufacturer's fault? Why Should they fix what someone else has blatenly destroyed? This also causes the mechanical joints on the Aluminum cladding to have a gaping pocket for water and moisture to run rampant.
I have been in the Miami-Dade Impact testing labs and have had incredible results with Weather Shield as a test specimin. I have assembled very large Multi unit compositions of Weather Shield Casements, Direct Sets, French doors and sidelites and All performed very very well. Below is My advice for ANYONE that Decides to purchase ANY Wood Door or Window by ANY Manufacturer.
1st) Go over everything or hire someone to check after your installation crew has completed. Check All products to be Plumb, Level and Square. Check all Tolerances and reveals to be consistant throughout. No Exeptions, If adjustment need to be made...Have them Make them.
2nd) Keep a close watch on your painter...Make sure that every surface is painted or stained completely. If they remove the weather stripping, Hardware, hinges, lock keepers or whatever...Make Damn sure it is back where it was when the factory sent it out. I have seen more weather stripping removed by the painters, then re-installed by them incorrectly leaving gaps, and kinks. This is counter productive and they cause more problems than they solve.
3rd) Do a Comprehensive water test on everything. Soak everything from the outside as if it was the worst Rain storm known to man. DO NOT BLAST IT WITH A FIREHOSE. Just simulate a heavy rain. If you have any leaks...YOU WILL FIND THEM. Once you have water infiltrtion...Find out where it is coming from. There can only be (3) to blame for a Water leak. Product Manufacturer, Installer or the the Substrate it is installed into...Let me break it down...You have a wall, With a hole in it, that has a window or door installed into it. It has to be one of the three.
4th) Caulk every nook and cranny around the perimeter, stucco, brick, slab, wood...or what ever surrounds the product on all (4) sides.
Here is the Equation: Gap + Hole + Un-Caulked area = Leak. It's that simple. Make sure that everything is Sealed and Weather Proofed properly.
As far as the Ex Weather Shield workers that have left comments on this blog... What Employee that has ever been let go from a company, has ever had really pleasant and wonderful things to say about the company they were fired from? I have been to the Plant in Medford Wisconsin and toured their facility and have to say that Factory workers are all the same. They are a collective bunch of simpletons that cannot be trained to do anything else more than 1 facet of the manufacturing process. Put Caulking here, Go to the next, Repeat. They have several quality control people to spot check just to make sure that thes knucklehead do their one and only job that they have been assigned...If they can't even do that...Cut them loose.
To All the people that are having Insulating Glass Seal Failures...Not sure what to say. We don't use alot of that Down in south Florida...Mostly what is used is Hurricane Impact Glass. This has an entirely different set of problems such as delamination and stress cracks. IG Glass does not perform very well in Florida, and I personally think the thermal break in the Laminated glass does better in this neck of the woods. Just My opinion...
I Own and Operate Integral Windstorm Products Located in Pompano Beach, Florida and have seen enough bad installations from contractors that I am Sick to my Stomach and Blue in the face. Just wanted to say...Once the painters are gone, Installers have moved on from the Dealer that has closed it's Business and you cannot contact anyone. There is only the Manufacturer and their warranty left... they are not the fix all, to sweep up everyone else's mess.
Well if it makes any of you all feel better Weather Shield just lost a lawsuit against them today for about 80, 000 dollars
can you tell me where the lawsuit was brought or who the parties were.
Jerry
Bad service
I purchased a home which was built about 14 years ago. The developer used WeatherShield windows in most of the homes. I bought my home a year ago and recently had one of thier "Certified" Dealers repair several of the windows at �½ price under the warranty. Or so I though. I came to find out from a Weather Shield Customer Service rep that he over charged me $40 per window. I spent around $2000 to have some replaced and jam liners replaced in others.
Over all I am completely dissatisfied with the quality of thier windows as well as the ORIGINAL install, which according to the "certified" service people who completed the repairs was also done by a "Certified" weather shield dealer. Before they removed the jam liners on the windows in question, you could stick your finger through the opening between the liner and the window. We found out the reason for this was that the installer never used foam to back the liner. To cut his costs he used News paper which was completely rotted away.
This terrible install has led me to replace a total of 7 windows so far and have another 10 for a total of 17 out of 22 with broken seals. That�s about 80% of the homes total windows failing.
From what the neighbors have told me this is par for the course for this subdivision with respect to Weather Shields product.
I explained all of this to a Weather Shield Representative. She understood and sent me a letter indicating that I could order "no charge replacement glass". I explained that I needed to wait a while to save up for the install costs and she said I could order when I was ready. I tired to take advantage of this about a year later. The new customer service person indicated that the offer would be honored and that I needed to go through one of their other "certified" installers. I paid this guy a nonrefundable service fee of $80.00 to spend 30 mn in my house measuring the effected windows. 2 months go by with no word from him at all. I call him to check on the progress only to find out that Weather Shield has decided not to honor thier offer. He nor weather shield ever bothered to contact me regarding this. They have come back now with excuses and said that 1)they didnt know that I wasnt the original owner even though I spelled it out in the 3rd sentence of my original complaint letter, 2) The windows are actually 5 years older then the house! I asked what that had to do with it and again pointed the finger at thier "certified" ornginal installer. To which they replied, "we have no control over our installers"?
To summarise, to become a "certified" Weather Shield rep, I think you only need to agree to carry their product and then Weather Shield can claim absolutely 0 control as to the performance or practices of these individuals.
Weather Shield spells out in their mission statement their high level of quality and service.
Are These are simply words on a page?
The complaint has been investigated and resolved to the customer’s satisfaction.
1. No cover on latch
2. When window is open you can see outside
3. Wood outside is not painted
4. Latch inside has no cover
5. Latch and cover are not the same color
Windows beside this are very nice, we are pleased with the quality and appearance.
no update needed
these are the only complaints
All windows on the South facing side of house failed.
Weather Shield refused to honor warranty because I am the 2nd owner of the house.
Their product is inferior to others on the market.
Overview of Weather Shield MFG complaint handling
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Weather Shield MFG Contacts
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Weather Shield MFG phone numbers+1 (715) 748-2100+1 (715) 748-2100Click up if you have successfully reached Weather Shield MFG by calling +1 (715) 748-2100 phone number 0 0 users reported that they have successfully reached Weather Shield MFG by calling +1 (715) 748-2100 phone number Click down if you have unsuccessfully reached Weather Shield MFG by calling +1 (715) 748-2100 phone number 0 0 users reported that they have UNsuccessfully reached Weather Shield MFG by calling +1 (715) 748-2100 phone numberCustomer Service+1 (800) 222-2995+1 (800) 222-2995Click up if you have successfully reached Weather Shield MFG by calling +1 (800) 222-2995 phone number 0 0 users reported that they have successfully reached Weather Shield MFG by calling +1 (800) 222-2995 phone number Click down if you have unsuccessfully reached Weather Shield MFG by calling +1 (800) 222-2995 phone number 0 0 users reported that they have UNsuccessfully reached Weather Shield MFG by calling +1 (800) 222-2995 phone numberHead Office
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Weather Shield MFG emailskatie.noziska@weathershield.com97%Confidence score: 97%craig.schemenauer@weathershield.com94%Confidence score: 94%jan.martin@weathershield.com93%Confidence score: 93%litefoundation@weathershield.com89%Confidence score: 89%jessica.dassey@weathershield.com88%Confidence score: 88%lite.foundation@weathershield.com86%Confidence score: 86%
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Weather Shield MFG addressOne Weather Shield Plaza, P.O. Box 309, Medford, Wisconsin, 54451, United States
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Weather Shield MFG social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Weather Shield MFG contacts
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