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WaterBoss Complaints 24

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3:36 pm EST
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WaterBoss Poor product design, terrible customer support

After sending three messages to WaterBoss's on-line help department and not receiving a reply to any of them, I called their technical service people today because my new water softener exhibited a problem yesterday. This problem was not related to the original problem that I tried to contact them about. What I experienced when I called WaterBoss technical support was a nightmare.
I called because the Delayed mode does not work as described in the manual. Because of that, the softener can regenerate at any time of the day or night and not only will the user then be on hard water, but, if they are using hot water at the time, their water heater may then be filled with hard water which can take days to flush out.

The treatment that I received when I called WaterBoss was almost beyond belief. I am not exaggerating when I say that the treatment I received was possibly the worst I have ever experienced from anyone that I can remember in my nearly 60 years.
I first talked to a woman who was incredibly obnoxious and rude, in my opinion. My question was about why my unit was regenerating in the middle of the day when it was set in Delay mode (described below) and was supposed to regenerate at my set time of 3:00 A.M. when water wasn't being used. She said that the Delay mode "does not always work for some people." (?) When I tried to get a better explanation and one that made more sense, the woman immediately became sarcastic, downright nasty, and argumentative. When I could see that we were getting nowhere, I asked to talk to her supervisor. She said she would connect me to him but that he would tell me the same thing. Unbelievably, he (Rick Straight) was even more rude than the woman, in my opinion. In fact, he wouldn't even respond to me at times and I thought our connection had been broken. He then asked me what my name was and, when I told him, he actually moaned! I asked him what he meant by that rude expression and he said, "You're the guy who emailed us." I then asked him why, since he had just acknowledged that he received my email question, he hadn't responded to it. He said he “didn't need to”! (The question I had asked them via email was why my Waterboss 900 only held 90 pounds of pellet salt when the specs say it should hold 170 pounds. That's a very big discrepancy and it could cause a problem. I just wanted to know if something might be wrong with my unit that blocked salt from filling the cabinet. I can get 110-120 pounds into the unit if I poke individual pellets into tiny crevices which takes 20 minute to do but, even then, it holds 50-60 pounds less than the it is supposed to hold. The reason I asked about this is that if salt is not reaching behind the filter tank as it should, the proper amount of brine won't be produced. Mr. Straight simply refused to address my question, let alone attempt to answer it. In fact, one point, he refused to even respond to me and I thought the line had gone dead. I then asked him again but he said he didn't understand the question. He was clearly just being difficult. The question was very simple. When I re-phrased the question and asked him again what could cause my unit to hold 58-80 pounds less salt than it should, he simply said, "It holds 160 pounds." (Actually, the manual clearly states that it holds 170 pounds so Mr. Straight obviously doesn't even know his own product but, despite the specs, Mr. Straight insisted that they say it holds 160 pounds of salt. As anyone who looks up the product specs on-line will see or looks in their manual if they already own this unit, or even just looks at the carton that it is packed in will see, it is supposed to hold 170 pounds of salt. But Mr. Straight insisted on arguing about this. The only explanation I can think of to explain his bizarre behavior is that he wanted to argue this small point to avoid dealing with my question. He will probably feel a bit foolish if he looks it up for himself. But that was a small point so, ignoring Mr. Straight's lack of knowledge of his own product, I tried to get an answer from him again with no success. He again said, "It holds 160 pounds." (I would love to see Mr. Straight try to put 160 - really 170 - pounds of salt in my unit! That would be interesting to see.)

It was Mr. Straight's behavior that was the worst part of my experience with Waterboss. By the time I ended the call, I felt as if the support people at WaterBoss get their kicks out of treating customers as rudely as possible. In my opinion, something is seriously wrong at WaterBoss. No company should allow customer support people to treat their customers the way I was treated but the people I talked too made it clear, in my opinion, that they simply couldn't care less. I asked them a polite question and their responses were amazingly rude and obnoxious.
When I informed Mr. Straight that I was going to write a review of my experience with WaterBoss when I got off the phone with him, as unbelievable as it may sound, he said I couldn't do that!
I don't think that my experience with WaterBoss is an isolated case because other reviewers in other review forums have said they have had similar experiences. (I would highly recommend that anyone even thinking of purchasing a WaterBoss product first search for and read existing customer reviews, especially those by customers who had to deal with WateBoss support.

As for the product itself:

The bad:

When you unpack the WaterBoss 900 (and I assume any of their other models) you will find an owner's manual and also a DVD. That's all well and good but the installation instructions shown in the manual are different than those on the DVD. They are each very specific but contradictory. I worked in the industry for years and am very familiar with the operation of all kinds of equipment but even I was a bit confused. Someone who is not handy may be very confused if they watch the video AND read the owner’s manual installation instructions. Either way may work but each insists that it is the right way. Toss a coin! Also, on the DVD they mention how, as a WaterBoss product owner, you are now a member of a "family" and WaterBoss is there to help you with any problem you might have with your Wateboss product. As you can imagine, that rings hollow with me after the horrible treatment that I received from them.

The instructions on how to program the unit are a bit confusing but once you figure them out, it's fairly easy. I would suggest that once you figure them out that you make your own notes for future reference since the instructions in the rather poorly written manual are unclear and ambiguous.
DO NOT use the default settings and DO NOT follow WaterBoss's recommendations to use the "Demand" mode or the "96 Hour" mode. They are separate programmable features and your softener will default to them.

The "Demand" mode is a mode of operation whereby the softener will begin to recharge the moment a set amount of water has passed though it since the last recharge. WaterBoss recommends that you leave it on that setting and they incorrectly claim that, when using that mode, you "will never run out of soft water." Nothing could be further from the truth! If you use that mode, your softener will recharge after a set amount of water passes though it no matter what time it is and, in most cases, it will start recharging when you are taking a shower or bath or washing clothes. That’s not an exaggeration. It’s logical because it will start charging when you are running water and the chances are greater that it will reach the re-charge point when you are doing something that uses up lots of water. When the recharge starts, you are then on hard water (bypass mode). That is exactly what happened with my unit yesterday and I am still getting hard water from my water heater today. If you need a water softener, your water is probably hard enough that it will cause a load of clothes to be dingy and your fixtures will have hard water ### on them - the very things you bought the softener to prevent. Even worse, if you are running hot water when it starts to recharge, your water heater may fill up with hard water and that can take a couple days to flush out of the system so you will be on semi-hard water for a day or two. Then, just about the time you have good soft water again, your WaterBoss will recycle again and you are back to square one. DO NOT use the "On Demand" mode! WaterBoss should never have set the unit to default to this mode and they should not recommend it.
The alternative and preferable thing to do is to set it to "Delay" mode. In that mode, the unit will (supposedly) recharge at a time that you set (but not always, as I learned yesterday - see below) preferably early in the A.M. When it reaches the point where the amount of water has run through it that would normally turn on the recharge cycle in the "Demand" mode, it will delay the recharge and schedule it to run early in the morning at your set time when water is probably not being used. (Note: In my phone conversation today with WaterBoss, I was told that Delay mode “doesn't always work FOR SOME PEOPLE"!? Not only does that comment make no sense but it is an understatement. As I mentioned previously, my unit started regenerating yesterday while I was using water and, at that point, I was then running on hard water and, worse, my water heater filled with hard water. I am still getting hard water today! When you own a WaterBoss, you are going to find yourself running on hard water sometimes even if you use the Delay mode because the delay mode doesn't prevent the unit from regenerating at any time of the day as the manual says it should. Apparently, when a set amount of water has passed through the unit, the program sets it to recyle at your set “delay” time. But if a reserve capacity is reached, it will recharge no matter what time of day it is, even if you are running water. That’s very poor design, in my opinion. Even my 15 year-old Sears watersofter didn’t do that. That softener kept track of the total amount of water that ran through the softener since the last charge and produced the precise amount of brine needed based on the actual amount of water that passed used. The WaterBoss’s chip is not intelligent enough to do what other water softeners have been doing for decades! Again, DO NOT use the default "On Demand" mode. If you do, you will definitely be running on hard water quite frequently and your water heater may be filled with hard water quite often. Unfortunately, as I learned yesterday, that is going to happen sometimes even if you use the Delay mode. Very poor design, in my opinion!

The "96 Hour" setting is also set by default and it makes no sense at all, in my opinion. If WaterBoss has a logical reason why it should be used, they should explain it in the manual but they don’t What it does is make sure your softener recycles at least once every 96 hours. If the WaterBoss is working properly, it will automatically recharge when needed (but sometimes when you don't want it to) so there is no logical reason to use that setting that I can think of. If, for example, you go away on vacation with the default 96 Hour setting programmed to run, your softener will recharge every four days even though no water has run through it. That's a waste of salt and water. It is the default setting so you have to manually turn it off. In fact, every time you make any program setting change, the 96 Hour mode is turned on again so you have to turn it off even if you just change the time.

WaterBoss water softeners make a set amount of brine and use a set amount of salt for each recharge. Unlike better water softeners, including my old Sears unit, it's chip is not intelligent enough to vary the amount of brine made based on the actual amount of water used. That’s very inefficient and poor engineering and it virtually guarantees that you will find yourself running on hard water at times.

The good: The unit is compact and it looks nice. It also appears to be well made. Another thing that I like is that by simply lifting the top off, you have access to all the workings of the unit including the valves, etc. That should make maintenance and repair easy - much easier than my old Sears softener which I did repair a couple times. I cannot judge it's long-term dependability.

Based on what I know now about Waterboss water softeners and especially after the truly terrible treatment I received from WaterBoss support, I would not buy any WaterBoss product in the future. And since Waterboss water softeners will recycle any time of day or night when you are using water, even if in Delay mode, I find its operation to be unacceptable. In addition, sine the main housing and media tank design prevent the user from putting anywhere near the proper of amount of salt in the cabinet, I will have to assume that the proper amount of brine is not being produced which would cause the softener to not work properly. For those reasons and the absolutely disgraceful treatment that I received from WaterBoss support, I am returning the unit for a refund and buying a good water softener from a company that cares about their customers.

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Helphim
Saint Augustine, US
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Feb 25, 2018 9:40 am EST

Yes, I agree with all the complaints against WB customer service. The management obviously hires and promotes employees that have no business being liaisons to the public. I've dealt with them and either no return calls or the person on the other side of the line has been either rude or ignores what you are asking. My unit is 13 years old and I've dealt with their customer service several times over the past 11 years. Despite the problems that occur with the unit, these could be overcome with exceptional service that WaterBoss will never obtain.

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Nase88
US
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Sep 04, 2017 6:55 pm EDT

Hello. All. I am very technically versed. And fell for this water boss when they first came out. But seriously they are junk. First off you really don't want your computer board 2 inches away from a salty water solution tank with cheap thin
Cables that go to their water counter. Aka computer ribbon cable. And the electronics board is not water or moisture sealed. This unit is a poorly designed pos. For real Everybody reading this. Please try to save up and buy the best
You won't be disappointed you will get well over 20 years out of this other unit and it can regenerate anytime with its dual tank system and it always has soft water it even uses soft water to do the regeneration. Yes its expensive but very well worth it in my opinion it's a kinetico. I bought a broke used one (for my rv ) over 20 years old on the serial number but under $100 in parts and it's working perfect Just my 2 cents worth !

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Gail Konrady
US
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Jul 22, 2017 12:37 pm EDT

I agree they do suck, nothing but problems, finally I oiled it and did some sanding on the plastic and so far no peeping E1 noise, I'm praying i fixed it... there is a 15 minutes tube that really helped me out... google water boss peeping noise... he is good and like i said i did what he instructed and it has worked so far...

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Ken
Canton, US
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Jul 03, 2017 8:26 pm EDT

I totally agree with your review of Waterboss. I have been so frustrated with the Delay Mode setting on the computer. Waterboss should be providing customers with a fix for this obvious flaw in the firmware on the computer. My guess is that they probably contracted the computer firmware to someone long ago and they are unwilling to shell out the money to fix it. I have also complained to their customer support people and they have told me that Delay Mode will be bypassed when the Waterboss thinks it needs to cycle based on water usage. They claim that this is meant to maintain soft water within my plumbing system. What a bunch of bunk! They are actually CAUSING hard water to go through the pipes during water usage periods when the softener "decides" that it needs to override my Delay Mode setting. When the softener decides to do this "override cycle", it almost always seems to happen during showers, which causes the water heater to fill with hard water. How can they possibly think this is a proper way for the computer to work?

I couldn't really care less about the salt capacity of the softener. I just want the computer to actually use Delay Mode correctly by ONLY running at the time that I set, which is the middle of the night when no water is being used. If they fixed this problem it would actually be a halfway decent water softener, but this one issue and the utter refusal of their customer support to admit this is a problem, will drive me away from ever buying a Waterboss again or suggestion anyone else buy one.

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K8H
US
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Jan 18, 2017 8:54 am EST

Absolutely HORRIBLE company. Have had our unit for two years. Stopped working, called the company and did EVERYTHING they told us to do. Called back again, still not working. They said we must have one of their certified plumbers look at it. They gave us two companies to call. Called them both. Only one was available to come. Plumber came and looked at it for $130 visit. Said it was dead. Called waterboss again. (At this point about the 5th time we've called) Spoke to the "manager" . RUDE! Said we had never called (said there was no record) and they had never given us that plumbers number! Where in the world would we have gotten it?! Now saying we have to mail them the unit and go without water for weeks. (And we would have to pay for the heavy thing to be shipped) Seriously? How does a company like this even exist? I have NEVER had such horrible and rude customer service. We have done everything they told us. NEVER EVER USE THIS COMPANY! Even the plumber (who they deny exists) said don't ever use them! You can't make this stuff up people!

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William Populs Heller
US
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Dec 22, 2016 8:39 am EST

THEY ABSOLUTELY SUCK. IN 3 YRS AND 8 MONTHS I HAVE HAD TO REPLACE ALMOST ALL PARTS, MOTOR TWICE, BODY TWICE, CONTROLLER TWICE, O RINGS SEVERAL TIMES AND NOW ITS FINALLY OUT OF WARRANTY AND THEY WANT TO SELL ME PARTS FOR $100. THEIR CUSTOMER SERVICE PEOPLE TREAT U LIKE YOU ARE CRAP, TALK DOWN TO YOU AND IGNORE YOU.

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Buckshot Brian
US
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Aug 10, 2016 8:22 pm EDT
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My 10 year old water boss 700 sips salt, and we never run out of soft water. So far so good! ~ Bassman Brian

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Mike McCance
US
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Jan 18, 2016 10:00 am EST

BUYER BEWARE...replaced a 13 year old water boss 700 and was pleased with its performance...due to its size and not many places to put it in a bi level I went with new model 700...first if you are a previous owner who plumbed it with unions for quick removal you are in for a surprise. You will have to redo your plumbing as the new unit has different bypass valve assembly...now for the biggest surprise...our old unit was set at 35 which is about in the middle on the controller digital display and provided 500 gallons of soft water till it regenerated...the numbers on the controller range from 3 up to 70 for you to adjust for hardness...water softness was perfect.

NOW WITH THE NEW UNIT...if set it at 35 I only get 100 gallons in high efficiency or 200 gallons in high capacity...why even have programing up to 70 if I set it at 40 I have 00 gallons remaining...the thing is constantly regenerating...called customer support 3 times...each time they said that is the way the controller is programed now...last I spoke to the famous RICK...the supervisor...told him my issue and he could care less about it...he remained silent most of the time and did not have an answer to any of my questions...my biggest concern was wear & tear from regenerating so often...why is this man supervisor there...didn't seem to have a care in the world...told him I was going to return it...he said go ahead & hung up.

PLEASE READ the horror stories ONLINE of others dealing with them before you purchase a water boss...shame we really loved our previous unit...I saved our old controller and using it on the new model 700...perfect now & running just like the old unit...500 gallons till regeneration..the new Computer Controllers are FLAWED & programed wrong...and you will experience the same issue as me...but don't expect them to send you a new one...and last I'm not a dummy...mechanical/electrical tech by trade.

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Mr Huls
US
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Dec 20, 2015 4:44 pm EST

Water Boss 900 is definitely do it your self. I have learned they have to be treated like a new gun, take it apart and clean it up and lubricate the cam and plunger lightly. reassemble it carefully. Water Boss is a factory only operation and there no field service, only guys like me that you pay to work on it..Most plumbers will not touch them because it is cheaper to replace them. I have been working on them for 10 years for other people as a retirement part time job. Most of the problems are dirty parts, or bad programming. Most of the problems about recharging/recycle problems are from misreading the Manuel. High efficiency recharging is on demand schedule override. Delay mode gets overridden too. You get two options: Program the recharge cycle for the time of day, or program for high efficiency. A rigid recharge cycle will use up a lot of salt. A high efficiency recharge cycle barely uses any salt. Noises and banging sounds are dirty parts that need to be cleaned. Even the people I work for get mad quickly because they want the thing to work their way, like their old manual one did. That's not happening, no matter what! Frequently I will take one out of the house for someone who has frustrated themselves beyond all recovery, clean it up and install it elsewhere for a very reasonable fee. But if you are patient, clean them up regularly (it depends on your water supply quality), use pelleted clean salt you should get years of service. My first install in my home is still working well after 10 years, which is probably getting close to end of service life for the resin tank.

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tim3678
US
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May 04, 2015 2:21 pm EDT
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This item was in my house when I purchased it. A 700 model. The manual was with it, so I set some options. For the first few weeks there was 200 gallons available, at least according to the unit. Then, one day, I noticed that immediately after a re-charge (a DAY TIME recharge despite it being set to 2:00am) that only 100 gallons was available. Now it regenerates or does whatever water softeners do like almost daily, and still only says it has 100 gallons available. I can press the regenerate button and force it to run, it only makes 100 gallons. I made a quick call to "customer service" before reading these reviews, it was worthless, beyond worthless, a complete waste of my time. Some old foreign lady tried telling me that it's based on my water usage.. oookay wtf if it's based on my water usage why is the stupid thing running out of water and needing to regenerate in the middle of the day then only producing a minimum amount of soft water? This lady was way too old and foreign to even attempt to try to ask technical questions to.

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WaterBoss Terrible customer service

I just got off the phone with Waterboss customer service. I have owned one of their water softeners for about 5 years and the thing has not worked properly since day one. (Well documented by their own reps.) I just had to buy a 45 dollar part that may or may not work and I can't return it if it does not work. I voiced my complaint to "Rick" and his response was, "OK Sir.' and then hung up. DO NOT BUY A WATERBOSS PRODUCT! Lousy products and lousy support afterward. You would think that a company that charges a premium, typically $200 more than a comparable water softener, would step up to the plate and bend over backward to help customers. I guess not. I repeat, DO NOT BUY A WATERBOSS PRODUCT! You will regret it.

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Tanker2342
US
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Aug 28, 2019 8:46 am EDT

Just spoke to a snarkey little [censored] who knew it all but could not address my problem.

Don't understand how a company with such poor customer service can stay in business.

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8:37 am EDT

WaterBoss Faulty waterboss 900 timer!

I cannot recommend the Waterboss 900. In addition to myself, my brother bought one and we both had problems. He had to replace his timer within the first week. They say the part costs $180, but since it was under warranty, they replaced it free. The company wasn't as successful in diagnosing the problems with my unit and it took 5 months before it began to work. Ultimately, it was the same problem... the timer. Finally, the company representative sheepishly told me it was a problem they were aware of and they were trying to fix. Once it started to work, it seemed to work o.k., but my confidence in the company and the produce is shot. I'd suggest looking at something that manufactured well enough to work when you first bring it home.

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dan
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Nov 14, 2008 3:37 pm EST

Their "customer service" is a joke. The manual is misleading. Model 950.

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12:00 am EST
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WaterBoss Terrible customer service from WaterBoss

I just got off the phone with Waterboss customer service. I have owned one of their water softeners for about 5 years and the thing has not worked properly since day one. (Well documented by their own reps.) I just had to buy a 45 dollar part that may or may not work and I can't return it if it does not work. I voiced my complaint to "Rick" and his response was, "OK Sir.' and then hung up. DO NOT BUY A WATERBOSS PRODUCT! Lousy products and lousy support afterward. You would think that a company that charges a premium, typically $200 more than a comparable water softener, would step up to the plate and bend over backward to help customers. I guess not. I repeat, DO NOT BUY A WATERBOSS PRODUCT! You will regret it.

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ClashPeanut
West Lafayette, US
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May 24, 2022 10:39 am EDT

I came here to voice my frustration, but I can see I'll be but one voice among a multitude. So, I won't bother going into a bunch of details. I'll just say this: I've been wrestling with water boss machines for 8 years, constant hassle. The customer service line will cause you to lose faith in humanity. Find another solution, whatever it takes. Don't buy a water boss.

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TimW381
US
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Feb 24, 2020 9:13 pm EST

If you are contemplating the purchase of a water softener...I would not recommend WaterBoss! I have a small leak in a fitting and they will not sell me the part that they assemble unless I Purchase an entire assembly and pay $63! The part, as pictured adds $3 dollars to the cost. You will note that part #8 and #9 are what I need along with 3 inches of 1/4 inch tubing and a female compression fitting. They will sell me the part I don't need along with the ones I do need for $66! I told them glue is cheap and when the entire unit fails...I will be talking to their competition!

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Jorgemariaperez
Orlando, Florida, US
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Jul 29, 2021 1:42 pm EDT
Replying to comment of TimW381

Same happened to me !
No customer service just rude, malicious and indifferent people answering the phone !

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Glenlivet
US
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Nov 20, 2019 11:45 am EST

My 2 cents...
I stumbled across this website quite by chance, not because I was looking to [censored] about Waterboss, I was looking for where to order parts. The wall wart transformer on my softener died. I'm not pissed off. I make my living in technology and if there is one thing I've learned is that nothing is made in Heaven. Wall wart transformers die for a number of reasons. I own the Waterboss 900IF iron filter and a Waterboss softener. I live out in the sticks with well water and the well would function better as an iron mine than a water well. I purchased both units at Menards online and picked them up at the local store. Both units were purchased and installed by myself at the same time. They have given me nothing but excellent service for better than 7 years now. If you follow the installation instructions and start them up according to the directions- guess what? They work! Oh, by the way the installation manuals also tell you what regular maintenance to perform and how to perform it- all softeners and filters require some maintenance from time to time. Orifices get clogged, "O" rings get hard and need to be replaced, etc., this isn't the result of faulty design, it's the fault of the crappy water you have going through them. If you Google complaints on (insert any water filter manufacturer here) from Culligan on down you will find endless websites filled with [censored]ing so Waterboss isn't the Lone Ranger here. Just reading the posts here I suspect that there is a lot of pertinent information conveniently left out to bolster the case of the person doing the [censored]ing, there always is. In my line of work, one thing I've learned is that most people couldn't follow directions even if they wrote them themselves. I would champion a guess that this is probably the bulk of what is going on here...

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Linda comer
US
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Dec 03, 2017 12:03 pm EST
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OH YES, I TOO SPOKE WITH A RICK ALSO...HE WAS HORRIBLE. HE ACTED AS THOUGH I WAS TAKING UP HIS TIME. HE IS SO RUDE. DO NOT BUY A WATER BOSS. SAVE YOURSELF THAT HEADACHE.

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Linda comer
US
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Dec 03, 2017 12:00 pm EST
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OK, IN CAPS BECAUSE I AM SO DISGUSTED WITH WATER BOSSES SO CALLED CUSTOMER SERVICE. NO CUSTOMER SERVICE. RUDE and SARCASTIC. I TALKED WITH ERIC WHO WOULD NOT GIVE ME THE NAME OF THE OWNER OF THE COMPANY. HE SAID HE WAS THE OWNER. I JUST PAID 400 dollars for a piece of junk. MENARDS WILL TAKE IT BACK...AND THAT IS WHAT I WILL DO. I AM GOING TO FILE A COMPLAINT WOTH THE BBB. DO NOT BUY A WATER BOSS...DO NOT BUY A WATER BOSS. THEY DO NOT WORK. SAVE YOURSELF A HEADACHE. DO NOT BUY A WATERBOSS. LINDA COMER, [protected] IN MICHIGAN. THE

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Kejcl
US
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Jan 19, 2017 8:20 am EST

I had the EXACT same treatment by Rick regarding my NEVER FUNCTIONING Iron Filter. I will never buy a Water Boss again. Horrible customer service.

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tool&die maker
US
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Oct 30, 2016 2:13 pm EDT
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trust me when I say there is one instance occurring in most of these complaints...most were bought at a lumberyard. label me a conspiracy theorist if you want, but I was in the plumbing trade for 15 years, and the ones we sold were always more money, and for a reason. you pay for what you get. I never had an issue with the one I bought from my employer, nothing but issues with the 2 I have got from Menards.

Folks, there is a difference, and the lumberyard is selling the generic models. my 2 pennies anyways.

p.s.i can also take apart and install parts blindfolded with one hand tied behind my back.

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John Zeyer
US
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Aug 18, 2016 8:10 am EDT

I purchased a WaterBoss Iron Filter from Home Depot. It worked fine for about a month. As soon as I began having problems I started calling customer serve. I have never been treated so rudely or with such disrespect in my life. All they would do was send parts. I had the installer come out and he disconnected the iron filter and the water cleared up. I flushed my hot water heater for three hours and it looked like sewage. The filter was actually bringing contaminants into the water system. Then I was referred to "Rick". What an arrogant, patronizing jerk. Finally, I filed a complaint with BBB and got Rick's attention. After weeks of negotiating we reached a settlement. Once BBB closed the case Rick reneged on the agreement. Beware of WarerBoss!

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Lonnie D
Mishawaka, US
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Jan 23, 2011 10:21 pm EST
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I was looking at Menard's for water softener and thought the WaterBoss would be a good buy because of its size. I came home to do an internet search and came across this sight and boy, am I glad I did. Thanks for taking the time to post your comments, you have saved us a probable
nightmare.

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Foxrox1960
Keshena, US
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Mar 02, 2015 7:34 pm EST

My softener has worked very well now for 4 years. The only issue I have is that the tank is leaking out the salt. There is not a crack or hole in the tank. I am pretty sure the tank was made poorly. What I think is happening is that the plastic molding process was poorly done and the plastic is porous so the salt is getting out by osmosis. If the plastic was dense enough, it would not be leaching through. I have sat it on a tray and now have a garbage bag around it to prevent the salt from getting on my floor. I have had a couple friends ask me about it. The warranty is past helping, but I have had other comparably priced softeners that have not had this issue. If it has any other issue, I'll buy a competitive unit like Sears.

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Cave Bear
US
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Apr 23, 2022 7:53 pm EDT
Replying to comment of Foxrox1960

The response I got from Waterboss for the same problem is "don't shake the bag". I'm assuming they meant don't empty the salt bag completely when filling although that was never clarified and they don't answer any more.

So, I totally emptied the softener, restarted it with new salt and left the dust in the bag - guess what! Same fricking problem! Had them for years, (on my 2nd one) support used to be great but has totally gone downhill - never again!

Overview of WaterBoss complaint handling

WaterBoss reviews first appeared on Complaints Board on Dec 19, 2007. The latest review Water boss employees was posted on Oct 9, 2023. The latest complaint weak part break was resolved on Oct 15, 2013. WaterBoss has an average consumer rating of 2 stars from 24 reviews. WaterBoss has resolved 5 complaints.
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