Waste Management [WM]

I am filing a complaint due to price hikingand trying to cancel services, I have had garbage services since 2009 with Veola and paid 43/a month Veola sold out to waste Management and my garbage bill is up to 187.50 a month, they empty 2 times a month. I tried to cancel services and they said I had a contract with Veola which when they bought the company they also bought the contracts, they told me the contract automatically renewed every 3 years and mine renewed in 2021 unknown to me, they said I can't break contract or I would still have to pay them the 187.50 for the next 2 years until my contract ends in July 2024. So I am paying 187.50 a month for 2 garbage pick ups, next month it will probably be over 200.00 as the prices keep going up with each billing cycle with no notifications that there is a price increase, Oh and it took them from July 5th 2022 until September 3rd to find my supposed contract, this is crazy I can't afford to pay this every month for garbage

Waste Management failed to pick up my garbage. I contacted the company and was give a new pickup date. They failed to pickup up the trash on the new date. I called the company that day and was told they would pick up by 6 pm. The did not pick up the trash. I called again the next day and was told that they were again on the way. Approximately 1 hour later I was informed they could not pick up my trash.

Customer service mis lead me and they miss and entire week of service. I asked for a credit on my bill for the failed service and was again misinformed. After a three follow up calls I finally was able to reach a supervisor and file a complaint.

A couple of months ago, I talked to waste management about prices going up every billing cycle. They offered to price match to one company except that I found a cheaper company. I canceled service. I was paid up till the end of August 31. The final week of August, they marked me as canceled service and I confirmed this over the phone, and they sent someone out to pick up the trash bin. The person I spoke to on the phone told me that ordinarily there was a $75 plus fee to pick up the trash bin but that she was going to waive that on my account and she confirmed this three separate times. I said, “then why is there a balance due for $43 by mid September on my account that says if I don’t pay it on a certain date I owe 312.“ She said she didn’t know. She said she confirmed that I was paid up until 8/31/22 and that they were going to pick up this trash bin from me a few days before so I should not owe any money. I noted that it said if I didn’t pay the 43 by a certain date in September I was going to get bill 312 and she said, “don’t pay the 43 because you don’t know it. If you pay it, you won’t get it back.” I said then how do I get rid of it and she said, “it should just go to zero once your trashcan comes back to us.” It has been a week since they picked up my trashcan and I was here when the guy picked it up and spoke to him. That $43 is still listed as due. Now this makes no sense because I paid up until the end of August 31 and service was cancelled a few days prior. I know that they usually charge $75 to “remove the trash bin” but the woman on the phone specifically said to me that she was “waiving that $75 fee”. She confirmed this three separate times on that conversation. She said, “you are paid up to the point of cancellation, you will owe no money.“ I have checked my online account every single day since then and nothing has changed. Other than that now there is another charge for 80 some dollars that is listed as pending. I have no idea what these charges are for, the 43 and the 80 some dollars. I am paid up to and including the last time they came to pick up my trash the very last week of the last billing cycle. The trash does not stop here anymore and there is no bin owned by waste management. I have spent 2 1/2 hours on the phone just getting this account canceled. I am at my wits end. I just want to be free of this company.

For the past 3 months my trash has not been getting picked up on a regular basis. I am the only WM customer on the small street and the new route drivers are lazy and don't want to come down the street. They blame it on a "low wire" which has been there for the entire 7 years o have had service and its never been a problem until a few months ago when a new crew was assigned to the rough. The wire is also not a problem for another trash company which comes faithfully each week for many of my neighbors. That is why I canceled WM changed companies. I tried to have a manager resolve it many times but no one cares from WM about their customers. Now they won't come pick up their cans which they had me put out for them ad its been 3 weeks and when I call to see when they are coming, they said that it's marked as retrieved. ...so the drivers and managers keep lying because they are still at the end of my driveway...

I would like make complaint against landfill thrown things until ground not paying attention whats in the garbage bags. Also was told by front desk landfill springfill thrown away dirty syrings and other things with burying under dirty. I believe there should dig up all dirt and do thorough search dig up things dont suppose to be bury into the dirt.

I was driving on Interstate I-24 headed to Nashville when a wooden pallette flew off the top of the waste management truck directly at my car, the Truck Driver had debris/trash overflowing from the top of the truck and it wasn't secure, the wooden pallette flew off the top of the truck at my car, it was like a scene out of a movie and very horrifying, I swerved the car but still hit the pallette, i tried to honk the truck driver down but he kept driving. The truck was overflowing with trash, wood, wooden debris from a construction site, it was several other small pieces of wood that flew off the truck but the huge wooden pallette was what hit my car

We are so frustrated about the missed pick up without notice in advance or even without notice and the price keep going up from $2XX to $4xx with contract, the service dropped dramatically. It has been happened 2 months. WM always missed the pick ups. My schedule is fixed for Tue and Fri every week and usually in early morning . However, WM always missed it and notice me after a day or the same day evening , which is not noticed you in advance. I called them and ask WM Manager call me back. But no one call me back about this at all and I have to call back again, but there is no manager at all or even the employee to apology about this. They just said because the shortage of driver. so it is my fault? I paid for a service, but I have to deserve like this? WM is a big company. how could this happened again and again? WM just send me a new contract by email with less explanations and wanna try to ask for more yrs service. this is what the solution they has. bad service and ask for more business. In addiction, I always found that the bill is keep going up every month. I had signed 3 yrs contract before. Their reply is like, cuz there is no fixed rate. Then I was like what is the contract for? the missed pick up really buzzing me. Cuz we are a countertop company, we always has to remove customer old countertop everyday. If WM always missed my pick up. I have no space to put my garbage. I have to put the rest in my working area and wait for the next pick up. HOWEVER, THEY KEEP MISSED THE PICK UPs. IT IS TOTALLY UNACCEPTABLE!

Right now, It becomes more and more serious. For example, WM originally should come this Fri Aug. 26th, 2022 morning. However, they missed it and never noticed me in advance. And I got the email they moved to sat Aug 27, 2022. And I found that an update email by Fri 5:15pm it said Your waste service for Saturday, August 27, 2022 is now scheduled to be completed Monday, August 29, 2022. This is the problem. I never received an email said Missed Fri pick up and will pick up on sat and now they will move to Monday. And I want to report the missed pick up. there is no way on the website can report it. I don't know why the button is missing too. and I found my WM account is shown the next pick up on Tue which is Aug 30th is my regular schedule date. So is WM gonna charge me 2 times pick up per week to do 1 time pick up? If they delayed the pick up on Monday. But my regular is on Tue. there is no much things for them to pick up on Tue. it kind of waste due to their delay. I hope you guys can help me to fix this problem. thanks a lot

I called for a claw pick up for yard waste on Tuesday August 23rd they said the truck would be at my house 830 West Virginia St Cocoa Fl on Thursday to no avail so I called and said they missed the scheduled date they said they were sorry they were running behind in Brevard County but would reschedule. My yard waste is still in my yard . Today is Saturday the August 27th and it is killing my grass. This is not the first time I have filed a complaint. If you look up my records they continue to fail when I call for yard waste pick up. Donna Horton

You [censored] need to make up your freaking minds. You tell all Frontline employees ( the drivers and loaders sweating and freezing their [censored] off to meke this damn company what it is today) hurry and get your routes done but be safe. As a 26 year employee,you market, district, company,managers all you are concerned about is your end of year bonus. Screw everyone of you. Respect the true workers instead of the pack of [censored] working in a air conditioned office and never through a bag of trash in your life.

To whom may concern: I'm still waiting talk to James Fish, because I was told the employees landfill do search for my missing clothes still haven't done anything yet. I just want thorough search as was told they did dig see clothes bury but didn't. I'm still waiting for them to see if clothes bury as told would dig originally along with doing thorough search. To see, if possible, retrieve my missing clothes. I would like to know who work that day because see waste management truck come pick up trash. Thanks

Today on 8/25/2022 at 6215 Streamwood Lane, Matteson, IL 60443, I set garbage bags outside on the curb to be picked up today. I had 15 bags in addition to the 96-gallon container. The associate who picked up the garbage refused to take all 15 bags and stated he could only take 2 yards. He left 5 bags on the curb. I called Waste Management and was told the limit is up to 3 yards, which is approximately 15 bags. I've been living here for over 35 years and never an experienced like this. This is the second time I have had to complain about the same associate who comes to pick up garbage. He told me I needed to get another truck to come out for a charge or hold on to the bags and set them out for next week pick up. I guess he makes his own rules of what he can do and cannot do. I really wish he would never come on my route to pick up my garbage again.

8/24/22 I called today to cancel my trash service. I was on hold for 2 hours. Nobody answered my call. While I was on hold I went to the waste management website. I saw the support at the top of the page so I clicked on it. I saw cancel service so I clicked on that. I saw live chat and then some phone number. Well I was already on hold for over an hour so I chose live chat. I told them I waned to cancel my service and that I was on the phone on hold. That person lets me know they can't cancel service over the live chat and that I needed to just stay on hold. I was on hold for 2 hours nobody ever answered. I tried to call back and found out they close at 4:50pm so I was on hold for 40 minutes for no reason. The reason I'm canceling my service is because you charge way too much. I am a single person living by myself and I have one trashcan my bill if I chose to stay with you is $187.60 for 3 months. Now this price goes up every time I have a payment. I know someone who has a family and they have 2 trashcans and they pay $130 every 3 months. Something doesn't seem right. I have complained about this before and my bill was reduced for a few payments but it started going up again. I don't want to hear about fuel prices causing it to go up because fuel prices have dropped but my bill goes up. I want my service canceled immediately. Tomorrow 8/25/22 is trash pick up day and that will be the last pick up.

You need to change your cancel service button on your website and take the live chat off being you can't cancel your service through the chat. I am copying this for documentation.

I have filed multiple requests for repair of trash can / lid, it has now been 5 months and still no resolution. Both can and lid were damaged when I moved into the residence. I was given commitment dates through website which are never met. Called and discussed issue with live person, told it could be up to 12 weeks... Now coming on 20 weeks... For a lid... Crazy. I have been trying to get this issue resolved is april 2022.

I started with WM in April of 2021 and was offered a special price of 60.80 every 3 months (confirmation # [protected]). Since that time, my bill has increased to the current amount of 92.69 every 3 months. I did not agree to and was not notified of these increases. I cancelled my service and was made aware of the 75 dollar pick up fee. I offered to bring my cans to the company site and was unable to do that. I would like the additional 32 dollars that I have paid over the past 9 months to be applied to this pick up fee. I talked to a supervisor who was very rude and unhelpful. I am in the process of leaving bad reviews on every site I can find. Very unhappy with service at WM. Robin Behr 4990 twin gulch ct colorado springs

Aug 18 Powder creek off Foley road Belleville IL schedule for Thursday’s Trash pickup did not happen. Cans in place the night before. Truck blasted thru the neighborhood and picked nothing up. Called the next morning. It will be picked up on Friday or Sat. Did not happen. Neighbor called told Friday or Monday. Did not happen. Called myself on Monday it’ll be picked up Tuesday (today) did not happen. And each time the job is shown completed on the phone self service line. Someone in the Belleville area is lying and falsifying reports of completion. this has also happened two times in the last two months with yard waste. We pay full price for partial service. Let us know if we need to look for other service please

I scheduled a large item pickup for August 10th, 2022 (king mattress). As of today (8/22/22) the item remains at the end of my driveway. I have called Waste Management’s customer service line every day since 8/11/22 (sometimes multiple times a day). Each day I receive one of three responses:

• “The item is scheduled to be picked up today.”

• “Our system shows the item has already been collected.”

• “We will be sure to have a Route Manager contact you within 24–48 hours to let you know exactly when your item will be retrieved.”

Regardless of the response, my item remains at the end of my driveway. A Route Manager has never attempted to call me, and a service for which I am paying is not being completed. I am told every day that someone will be there that day to pick up the mattress, so I am afraid to bring it back in the garage in case I miss the pickup.

However, my neighbors are complaining, I have spent several hours on the phone, and Waste Management absolutely refuses to perform their service, or put me in contact with anyone who can help me.

I feel like I’m being held hostage over a trivial matter (garbage pickup), as mattress disposal options are very limited in my area.

I don’t know what to do.

Canceled service July 30 2022. We have had service with you for 7 years. Received a bill for $86.91 so called to find out why. Was told being charged $50 to pick up container and $36.91 for environmental. Never had contract and never agreed that I would pay to have you pick up "Your" container. Our HOA asked for everyone to change service because trucks were damaging our roads or would have continued service. I will no longer recommend you to anyone else.

The recycle guy runs late so he grabs the can starts driving while emptying it then throws it down half down the block. I would appreciate it if my cans were put back near my own home not half down the block. We do pay for this service if he is late it’s not my problem he should still stop pickup the can dump it then drive not pickup the can drive wile dumping it then toss it wherever! Had I known I could attach a video I would have took one since I watched him do it.

I don't understand why can't talk owner of the company. I was already told look about associate in suppose be executive office that look and did some digging and look to in one day when wasn't true. I figure since told that at least can go extra mile go ahead do it since wasn't able look while in garbage truck. I was told company worry about losing billion dollars from helping someone find their clothes that wasn't able get access to while in garbage truck be able look before got to landfill. I know there good Samaritan help person out to giving them peace of mind. I notice in this company don't seem like much of that. I hope there one if possible.

Was at Prince William County Landfill on 8/19/2022, at approximately 10am, and driver of truck 467 passed me while I was opening my turnbuckle, I then passed him, since he was so courteous, and he got out and started yelling at me, telling me if I wore the proper shoes, I wouldn't have to do my turnbuckle away from the dumping area. But I have always done this and out of common courtesy, most drivers would wait. The he kept yelling at me, so I got in my truck and shut my door, to get him to leave me alone, and to pull forward to finish dumping, making sure all trash was off, then when I got back in my truck, he had almost backed up to my front bumper, I guess trying to block me in, but fortunately, I am a better driver than he thought and got away from him easily. Then I pulled away and went to an area to close of my truck, and his was videoing me, so I started laughing at him. Would like to state I am a WOMAN, and don't expect this type of stuff from an overbearing man, who is just being plain rude. I will tell you that I met his rudeness with my rudeness, but you should inform your driver to stop harassing women. Totally uncalled for, when he was the one to start this calamity. I am a female driver who drives for Cardinal Disposal and my name is Gina.