Waste Management [WM]
reviews and complaints

My complaint unresolved because waste managment garbage truck didn't want search for clothes when on truck contact you all right away. Trying get someone do job should done beginning look for my clothes. I notice clothes tye dye teal light blue Capri 5 pocket zip front,black pull over hoodie, dark grey leggings, and grey ankle sock,pink tank top,white green strip tank top,light blue tank top front part chest design like Indian style.. missing towards end June going beginning July where kept getting told had wait hear back from someone didn't towards end July towards beginning August I been calling waste managment landfield in brimfield Illinois to see look around see someone can help me with finding clothes in landfill garbage bag since didn't look first place while on garbage truck before got to landfield. My address 1220 E. Corrington Avenue Peoria, Illinois 61603. I was told legacy one come pick garbage at the address but garbage truck says waste managment talk both no one wanted help retrieve clothes off garbage truck neither wanted search landfield. Picture below similar what Capri look like. Thanks

Waste Management will no longer pick up my trash because of a "change in their policy". I am disabled. When I called last week after a missed pickup, the supervisor told me they would try to again accommodate my needs, and she said she would personally call me back when she found out if it was possible. She never called back. After waiting 7 days, I called back and was told that there was nothing they could do, and I should have discontinued my service when I first called in, and that I was also responsible for the this week's missed pickup they never made.

They also refuse to refund over two months of what I paid for pickups, saying "Our policy is we do not make refunds".

I would rate their service as 2 stars at best, but if you ever have any problems, you will be crap out of luck, unless you don't mind being lied to, and screwed out of your money.

So on August 10th, 2022 at 1:38 the trash guys were very rude. So began of July I ordered second trash can never told there be an up charge or even got a bill for it. They said we would have the second one by the 19th of July and never got it until August 2. It was the day before trash pick up. So I filled it up with trash and put it out so the trash guy could take it and failed to take it. So today the second week of trash day I put it out again. This time I watched them not take it again this time I asked why they not taking it. The guy was really rude and said it because I'm not paying for a second one. I told him I ordered the second one you guy did give a second one and because you guy made the mistake by not billing us or us or telling us we would have to pay more. When I told the guy that he said that was none of his business and that he doesn't care he still not doing it. But that same guy took full trash that was not waste management trash which I was told from you guys if it is not one of your trash cans that don't have waste management on it you can't take it. I took pictures of the trash can full and empty by those same trash guys. The trash can was a toter trash can. I also saw them drop trash out of the trash can and not pick it up and leave it on the ground. I want to know why is it ok to take trash from a trash can that is not yours when I was told by your company that they can't do that if it is not one of your cans but can't take a trash can that was dropped off by you guy which we did order to have two trash cans.

On 8/9/2022 around 10:15 am, our trash truck collectors knocked my cable line loose from the pole. Then they picked the wire up and threw it in my yard! This is the 2nd time this has happened and it is always the same 2 people! The other trash truck collectors manage to never knock my cable lines down. It's always these 2. If the guy driving the truck stop driving it and spinning corners so fast and take his time and pay attention to what he is doing this would not happen. I took the truck's tag number. When I called waste management they said the drivers reported it but when I called my cable company they said it was NOT reported. Every time this happens I have to wait hours before my cable, to which I pay on time every month, just like my waste management on my water bill, is restored! Now me and my children have to wait until 5 pm this evening before service is restored.

To whom may concern Capri that thrown garbage man very valuable to me and trying retrieve the Capri pants want the waste management make exception took while here from supervisor see if can search Landfill for capris In case of it not being buried in landfill if buried if can dig up landfill see if can retrieve my capris. I don't mind if soil or anything just want to retrieve my Capri aqua marine color. I call right away in towards end June on Thursday garbage picks up all way beginning July.Thanks

2022-08-05

I am a 69 year old disabled, empty nest veteran. I was having troubles carrying my little rectangular green recycling containers down my LONGG driveway. I ended up purchasing a blue rolling recycle cart similar to, but smaller than, my rolling WM 96 gallon trash container. My reasoning was to eliminate the driver and I from having to lift and carry the individual containers since the trucks are capable of lifting containers for both trash and recycling. Additionally, I would have to go to the dump office roughly once a month (+/-) to exchange a container(s) due to broken out corners from the driver(s) stacking them, especially during the winter.

I turned in my three broken containers, and although my recycling was still being picked up using the blue rolling container, unknowingly, my recycling had also been cancelled. I only found out yesterday when my recycling container had not been emptied. I contacted WM to find out why, and was told i had no recycling on my billing. This was weird as I had continued my same payments to WM, but when I checked my account it appears I had built up a credit of $253.00 (?)

At any rate, the woman I spoke with essentially told me that because I choose to recycle, unlike many in our area who put out a filled 96 gallon can as well as stacks of trash bags, I needed to be inconvenienced by lifting and carrying the multiple little green containers down the LONGG driveway, pick up wind blown recycle debris off my yard and street, constantly exchange broken containers, and to add insult to injury, pay additionally for the ‘privilege’ of being environmentally conscious.

My alternative option is to take bags or boxes of recycling materials to the town dump where it is free, very inconvenient due to a couple hours operation two days per week most weeks, and I think WM picks up there anyway.

This is NOT a customer oriented, or environmentally friendly, company by any means...

I have had Waste Management trash service for over 2 years and had no problems at first, until I was late on a payment in December of 2021. I was 5 days late with my payment and went online to pay only to find out that there were fees on my bill that were triple the amount of my actual monthly payment! I called to resolve and about half of the fees were waived. The next month the fees were back! I was told this was a billing error and they were removed. So I continued paying the $23-26/mo my bill was supposed to be. Well the fees kept mysteriously reappearing on my bill and resulted in overdraw s on my bank account. Now I can't get ahold of anyone to cancel my services, after being in hold for hours every day and the fees keep piling up 🤬. AND they want to charge $75 to pick up THEIR container on top of the hundreds they are trying to charge me! I, along with most people I've talked to, am very disappointed with Waste Management

I tried to adjust service in March of 2022. They were unable to. Since they were unable to make any adjustments to correct my service, I've tried to cancel since May 2022.

I've used chat, customer service, account managers (several I have had direct e-mail contact with as well), the manager for account managers, accounts receivable (on June 13), wmcares.com, and ntoacs.com. They all promise a call back within 48 hours. Hasn't happened yet. When I spoke with accounts receivable, I told them I'd pay my bill in full if we could get the issue resolved. They waited on hold for account management for a long time and they ultimately gave. Internally they couldn't reach anyone - and they just gave up (making another promise for a call back within 48 hours)

Since they could not make changes to my service (increasing it), I was forced to cancel and get replacement service that could meet my needs. WM has since placed their bins in front of the other provider's bins and have not removed them despite repeated requests to do so. This is now causing the other service to be backed up and is creating waste issues

I've tried to work with them cooperatively for months and they always say that they need to escalate it and I'll get a call back within 48 hours.

I don't ordinarily complain, but no one from the company has been able to follow-through. It's well-documented and each time I talk to someone, they say it takes them 5-8 minutes to review the notes because they are so long. Even their own reps acknowledge that it's a bad situation and that I've been through a wringer. I feel like this is the last resort.

I am writing regarding the $8.50 monthly fee that Waste Management waives if a cusomer agrees to receive their bill online and also agree to autopayment directly from their banking account or credit card. I find this to be a discriminatory practice. Specifically, discriminatory toward the senior citizen population.

I am writing to you regarding my parents service, 83 and 88 respectivly. They do NOT receive their monthly billing for any service online. I would like to speak to someone about having this fee waived. This is ageism at its worst.

Please contact me regarding this matter. Thank you.

Cynthia Davis

602.541.8183

No one at the local office for two years, then no one can set up an account for sharp containers. Told by my local office to set up a new garage account because they cannot do that here... but after they can convert it. Well that did not go well. Gal went on vacation and the only one who knows how. So they delivered a garbage cart. I put it in MY truck and took it back the next day so I would not be charged as there is no way to prevent people putting their garbage in it.

Well now I have a bill for $19.46 and have spent 30 minutes on hold only to be told they couldn't help and gave me the voice mail for a supposed account manager. The frustration is absolutely absurd! I would use anyone else if it wasn't a damn monopoly.

I called to cancel my service, a month later I got a notice that I owed a cart removal fee and invoice/late fees. I contacted customer service, and they said the fee is listed on “all invoices”. I never agreed to this fee, and this fee was not in place when I signed up for service and received the cart. I would like to waste management to remove the fees that they charged after I cancelled service, I am including an invoice from when I started my service with waste management and received this cart, to show that the cart removal fee was not listed here. I would never have agreed to receive a cart from waste management if their was a removal fee for returning the cart. They cannot charge me for a service that I never agreed to. I understand they may have at some point instituted a removal fee for new customers that received carts after this policy was in place, but this does not apply to a customer that received a cart when this policy was not in place. This was not part of my contract for service with waste manaagement.

Since January my rate for pickup has tripled. They maintain that there is a fuel surcharge - that does not mean that they should GOUGE the public. They are charging enough to one customer to cover the entire neighborhood.

My rate went from about 37 dollars for 3 months to $107.

Leon MIller

1320 Trafalgar St

Teaneck NJ 07666

[protected]

My office has called many times to resolve this and then it landed on my desk,

I myself have called many times and can't get through to anyone who can help me.

Last time I called we were going in circles to 4 different agents. Been on the phone for over 2 hrs with this ridiculousness and no one knew anything about anything.

My interest was to keep WM but we have cancelled this account over a year ago because City of Reading in Penn has made this property and every property under 6 units (Attachment below) mandatory to use their trash.

We had Cancelled Long ago and WM had continually charging me on autopay when the city of reading was picking up the trash.

WM have been charging me unfairly for over a year and owe me money for the year I was charged unrightfully.

Because of this incident I have begun to stop using WM at other locations and new projects coming up, I'm realizing the professionalism and customer service has reached new lows on WM end.

Hopefully someone can take this to their attention this way or another.

This is not the first time they missed pick up my recycle bin, also they promised to do it same day or next day. Well it pass two days and my bin it's still outside in plain day light summer. This happened July-13-2022. They're good to billing but they do not do their JOB!

It's July-15-2022 Friday 3:08 pm and still not coming!

This is the bin number: R95 005043

We have a 3 year contract with Waste Management and after two years they are saying they want triple our rate. The contract was written for 3 six yard dumpsters and they say we are only paying for one and the contract was made by them. Now they will only pick up one of the dumpsters not all three. I have had two calls into them and they have been picking up all three for 2 years and all of a sudden they say they will not pick up all three when we are only paying for one. This mistake is on their end not ours. They wrote the contract stating all three for a cost of $757.57.

Leaves and yard cuttings placed inside clear plastic bags at 6230 SW 21st Street Plantation were left on Thursday ,June 30th 2022,which was a regular pickup day was left outside the curb and ignored by Waste Management. After calling the management and had spoken to several people, I was informed that the driver would return that very same day to pickup but he never returned. After calling for three straight days, June30, July 1 & 2. I falsely told that a truck is being scheduled to come out, however, NO TRUCK ARRIVED.

On Saturday July 2, we received a violation letter from our Home Owner Association saying that we are in violation of leaving trash out. My husband had

to remove the yard trash himself which caused an accident .I am very disappointed and angry that my yard trash and clippings were not picked up.

I am hereby filing a grievance against your waste management company unless this matter is investigated and resolved. We would like an explanation as to why our trash was not picked up and we are seeking compensation for the cost of removing the trash and the subsequent accident that occurred.

WM makes it super difficult to discontinue the service. You need to wait for at 20 minutes to reach to a person and then they would transfer your phone call to cancellation department. Then you have to wait for another 1-1.5 hours and the call could be disconnected at any time. I also tried live chat but I was told they don't have the permission to cancel the service online. I mailed a certified letter to cancel the service in June but still receive the bill in July. You don't have any other choice. You can only call them again to close the account. The service can be only canceled every Saturday so you may need to pay another 1-2 weeks' service fee plus $75 for picking up the container. I have never heard about this charge from other companies. WM is really terrible. I won't use this company anymore.

https://www.sandiegocounty.gov/content/sdc/deh/waste/hhw/chd_hhwfacilities.html

The address above is where the HHW contact info is to set up an appointment to drop off household hazardous waste for the unincorporated areas of San Diego County. I've called twice this morning and talked to two different idiots who had absolutely no clue what they were doing. One woman gave me a phone number to call, but the woman who answered said she was sorry but she couldn't help me with that. The next operator transferred me somewhere, and the line eventually went dead. I've dropped off hazardous waste before at the transfer site in El Cajon, CA on Bradley Ave, so I know it exists. How are people supposed to comply with the law if the people who are answering the phone don't know what they are doing?

In doing more research online, I found that I could make arrangements through r-1-earth for them to pick up the hazardous waste. Still, extremely bad customer service!

We just set up an account but have decided to go with another company. We have called three times and were on hold 1-1.5 hours each time with no answer. I tried selecting "cancel service and switch to new address", option 5, instead of "cancel service for any other reason", option 6. The phone was answered immediately and they transferred me back to the other line with the 1hr+ wait.

I canceled my service with Waste Management March 3, 2022. I had several commercial accounts. First of all the representative that spoke to me on the telephone was rude. I did not have a contract with Waste Management and they had to cancel my service. I was also notified in a letter that they were going to start charging 20 % environmental charge as of May 2022 and if you did not agree you could also cancel. I did get charged the 20% charge even though I canceled. My complaint is they left their dumpsters and individual containers on my properties for almost three months and they were unsanitary and my tenants complained. After turning them into the Better Business Bureau twice they picked up my dumpers and I received a bill which is Over charged and I do not owe them anything. I do not have a contract on any of these properties and no where on my bill did it ever say 215.00 for each removal plus a fuel environmental charge of $569.50. 1) Bills I am filing a complaint for are as follows: 1204 N 22nd, St. Joseph,Mo 64506 they sent me an invoice of $1429.50 and I have not had service with them and do not own any unpaid bill- 2)Woodlawn Apt complex 215.00 for removal and $505.60 fuel charge

3) Hillcrest Apts $215.00 plus fuel /environmental charges of 151.28

4) 2335 North Belt Hwy 215.00 plus 153.83 fuel/environmental charges

5) 2019 Beattie 215.00 plus environmental charges of 148.75

6) 860.00 for picking up 4 plastic containers and $405.86 fuel environmental charges 7) Eugene Field Apt 215.00 plus environmental charges of 148.75

8)1202 North 22nd 860.00 plus environmental charges of 405.86 I want these charges removed or I am going to turn this cmplaint into the] better business bureau or hire an attorney. They are the most dis respectfull company I have ever done business with. I paid them for all these accounts 'for over 15 years and never missed a payment. The reason for canceling was because another company is my town is 1/3 the price I paid them all these years . These invoices total $4880.57 ! I do not owe these invoices and please help me straighten this out with this company