Walmart’s earns a 2.1-star rating from 42 reviews and 2771 complaints, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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lousy employees
My family and I had an extremely lousey experience at this Walmart. The deli had an employee by the name of Dentay working who didn't care to recongize anyone waiting for help and then I had a cashier have a problem with keying in the wrong amount of cash I gave her and then not giving me the correct amount back after adding it on my receipt. I went to the service desk which the young lady told me she couldn't help me? They had the slowest and most laziest employees in this store and I would never visit this Walmart again. We talked with the assistant Manager and expained to her the issues and told her she couldn't fix a problem she knew nothing about until was told. I think the man in the deli was out in space...how sad that you can't find good help in those parts.
The complaint has been investigated and resolved to the customer’s satisfaction.
prescription filled incorrectly
The Waverly Walmart Pharmacist Amy on 10-19-09 and also Mark on 10-20-09 both messed up my sons prescription for Tammaflu. 1st MISTAKE - and (I say mistake which should not be taken lightly since we are dealing with peoples lives) the tammaflu was filled for capsules and not liquid for a 7 year old who was just released from the hopital. The pharmacist...
Read full review of Walmart and 2 commentsaccused theft
I was at walmart on Craig Rd with my 2 year old daughter 18 year old step son his girlfriend 17 and her little sister 15 and a family friend 18. We have been out and about shopping since 9am at various stores. We spent over a hour walking around walmart. I got a few food items as well as toys for my girls and clothes. All the registers were filled with long lines as usual and the jewerly counter associate got my attention and said she could ring me up. I pulled what I thought was everything out of the cart and paid for them. I handed my step son my wallet and told him I had to use the restroom and would meet them at the car. While in the restroom I heard his girlfriend say hurry up so I came out to wash my hands and call my boyfriend. As I was pulling my phone out of my pocket a male grabbed my biecep and said give me your F*&^%ing phone B*&^% and slammed me into the wall. I started screaming get your hand off me someone help me so my friend tried coming in he pushed her back. I had no idea who he was and kept screming for him to let me go . I was terrified. He grabbed my other arm and drug me out of the restroom. My daughter was behind him as he was dragging me and pulling me and lifting me off the ground revealing my body to others in the store she was crying and screaming No My Mommy. Once he dropped me to the ground and I tried crawling away he then said get the F*&^% up and he had me in front of a small door he opened it and threw me to the floor. I was in tears and hurting very badly. Everyone that was with me came in to. The EMTS came ans advised me to seek medical attention at the hospital but I refused to leave my daughter. They called the police and I was arressted on Burglery. I go to court next week and am trying to find an attorney to represent me to go after walmart for assualt and battery. I am a single mother of 2 and scared the justice will not be prevailed for me. What Walmart did was un just and has caused my daughter night terriors and myself anxiety. I will write back once I am done with court to share with the people what the outcome is.
Hey it is me and I am done with court. they gave me an early offer and I pled to a pety larson. I am not happy with it at all. I still feel as though I was fasely arrested and detained as I never tried to leave the store. I am now talking to an attorney regarding this matter. It is unfair and unjust that I had to use my money for tuition to start school to get out of jail for something that i did not do.
The complaint has been investigated and resolved to the customer’s satisfaction.
money disappeared off my visa card
I, bought a Visa Money Card and loaded $60.00 on it that day. I came home and got on my computer and tried to pay for a membership with it. The total was $58.00. But what happen was that the web-site said that my membership didn't go through and get processed and that my Visa Money Card was not charged. I get a text message the next day saying that I have 0...
Read full review of Walmartjewelry
My husband works for Walmart and I've always trusted them with my personal shopping needs so I figured I could trust them when looking for a wedding band. WRONG! The only ring I could find and could afford that looked good with my engagement ring was white gold with 5 small diamonds along the top of it, it was only $140 which I thought was a steal. Apparently, it was. I've had this ring for about 2 months now and it's starting to turn a copper color. I don't have my receipt and now I'm stuck with this fake piece of crap and I'm out $140. ### Walmart and their "quality certified" jewelry promise.
The complaint has been investigated and resolved to the customer’s satisfaction.
OMG ! The samething happened to me . Except on a smaller scale . my sister bought me a ss ring, so i thought . But when i examined it closely it was already engraved. It said Jenny, Nancy, laura on the inside . The ring itself says always sisters, forever friends. Somehow i missplaced my recipt . But i thought no big deal walmart will understand that they accidentally sold me the display! Which by the way is not sterling silver ! It is acctually copper maid in can you guess ? get ready... china OMG ! YEAH for me . It is supposed to be s. s. or 14k over s.s. and the might have mentioned that it was engraveable . but clueless consumer me, was busy keeping my 4yr old in the basket. it was however the sales assosiates job to point that out ! My beautiful ring is now peeling and turns my finger green . WTF WALMART ? Ive tried to exchange it but no one seems to want to help me ! I KNOW how retal goes iv'e done it I Worked as the assistant mgr. for piercing pagoda for 4 years and have alot of knowledge of gold silver, platnum, titanium, gemstones, diamonds, and cz's . THANKS,
. MOLLY K. GIBBONS
carabbean sun sunglasses
Hello: I purchased a pair of "Caribbean Sun" Sunglasses at Walmart Vision, and the lenses ( right ) shattered! I went back to the Walmart Vision center in Glenvile . I was told by Gary Weaver (Manager), and was told I had no warrantee .( 60 days was offered for my Cracked lenses to be replaced ).With A recept or bank statement ( from my internet), I...
Read full review of Walmart and 7 commentsworst greeter ever
I hate this Wal-Mart simply because of one particular greeter. She's a crusty, old woman who apparently hates any form of happiness. One day when my boyfriend and I were leaving, I had an item that was too big to bag, so I politely stopped before her and waited for her to acknowledge me. Figuring that the greeters get a lot of crap on day-to-day basis, I...
Read full review of Walmart and 1 commentbait and switch practice
bait and switch is a common practice in the world of free market but sad to say the wal mart world monopoly also has started to practice some of these same hard sell tactics. For example one of the more common practices of this is to place merchandise over the wrong shelf price as your complaint suggests but the more deceptive practice was disclosed to me by the stores management only after my formal complaint was addressed to him through the CEO MIKE DUKE IN ARK. AND HERE IS WHAT I WAS TOLD: "It is wal marts practice to place merchandise in a discount/closeout section of the store without a discount price marked on it while awaiting a reduced price to be sent down from the main office". Hopefully this is not an example of what is to come in the new world order of monopoly because it is an absolute deception to miss lead shoppers into assuming they can receive a discounted price at the register only to be humiliated as a spectacle to others when you are debating why you are being charged the regular price with no discount offered to you. well needless to say I found out the hard way while standing in the check out line for nearly 30 min. as the debate continued leaving those viewing to conclude that I was trying to get something for a reduced price when the store intended to get full price by way of this bait and switch policy. Whats worse is the fact that wal mart acknowledges this practice but refuses to change their methods by keeping the unmarked supposed discounted item off the discount shelf until they can properly display a discount price on the item.
The complaint has been investigated and resolved to the customer’s satisfaction.
coffee maker stops working
Purchased 6 months ago. Won't heat up, light on switch is on. Confirmed thermostat is bad but can't find a source of replacement parts.
The complaint has been investigated and resolved to the customer’s satisfaction.
bought a Durabrand 12 cup coffee maker and the switch was broken
pharmacy
i had a perscription transferred from walgreens to walmart because it was on the list as a $4.00 drug. i was told that it would be taken care of immediately, that they would call walgreens. that was at 2pm. when i went to pick up the drug at 4;30 on my way home from work, i was informed that they hadn't called walgreens as they had told me. that it would be another 21/2 hrs before it would be ready! this is not the first time. i can't believe the incompentance of this pharmacy! no matter whether you call ahead or leave the rx. it takes forever to get it filled! the wait time is ridiculous! when i called at 7pm to see if it was ready they got VERY hateful with me and said YES its ready! to top it all off when i got there they couldn't find the rx! she just laughed it off and said " i know its here someplace" another 20min. wait, while they found it laying on a shelf where the rx are filled! totally incompentant! an elderly lady in line with me had been waiting for 21/2 hrs for her rx to be filled! not good customer service! i really think this should be looked into. i know i won't be using this pharmacy ever again! we now have a new meijer in our area and i will check and see if i get better service there. thank you and i hope this is looked into. lisa delgado
The complaint has been investigated and resolved to the customer’s satisfaction.
survey
I can't complain. Did I really beleive anyone is giving away $1, 000. I'll just unsubscribe to all products I am not in need of.
The complaint has been investigated and resolved to the customer’s satisfaction.
slave driveing manegers
I did summit one before but after thinking about what i wrote ...sounded more like a young person over exadrateing, so i'm going to get down to the core of the prob with full detailed info that may aid Custimers wondering why employees are so rude..
Ok i started off in the radeo grill i followed as directed and was told by multiple people i cleaned it best and was the best cook and server, but i got shoved out by my current maneger to be replaced by her daughter in law who needed a job turned out she didnt do so well and quite after 1 month.
moveing on i was then placed in dairy, not so bad right well my manger made me pull 3 trucks during the holidays 27 -28 pallets of fright ALONE and with a handjack i wasnt certified to oprate the power jack and he would not allow me to get the training, one more thing...the hangjacks were broken so made things alot harder, so much so my butt touched the grown when i pulled them. turns out i ended up pulling both my shoulders and injuring my back. store manger didnt care all they cared about was the money spent on work related injury. it gets better ;)...he then would ask that i wrap milk creats and pull them to the back not so bad right? well it was at night time and it was raining he locked me out side, out back, ware theres no camera, at night and in the rain i then had to walk around to the front soaking wet only to have to work in the cooler for another 4 hours, His exsuce *oh i'm trying to make her a better worker*.
moveing on (Produce) i move to this department and it was indeed a much better time the manger over this one was a wonderful person In my opinion but -_- unforchently the department one was not...at first he was impressed with me i kept in clean, well organized and my custimers were pleased, suddenly he got angry with me becouse i didnt want to buy his car...he thin started strinking arguments with me every chance and even ask my MOTHER if i was retarted or just stupid...he got so bad i moved my scedal to avoid him i was literly afraid of him and my manger that was so wonderful had moved on the new one thank hevens shifted me to the Deli..
now it gets interesting, at first was great got along with every one till they relized i was fast -_- now i find my self sliging chicken, makeing salads, sliceing meat, chease, makeing sandwitches, rotisarys, washing dishes stocking the case and the wall, takeing out the trash, putting up new friaght, while still haveing a smile on my face for an upset custimer horrasing me becouse i didnt get to them before the person who was there first...ware are my co-workers?...well i take a look and =O...one is talking on her cell phone, wares the other ?...shes eating the food i so lovely prepard out of the hot case with out paying for it...well wares the other ...makeing sandwitches i already made becouse she hates custimers and no one will say anything to her becouse shes and older grumpy lady...stull luv her...well ware the 5th! she went to break after being there for 1 hour...no i'm not exadrating this is my daily routin...and custimers wonder why i look unplesent at times...why? simple, thanks to walmart my manger literaly drives me like a slave and thanks to her unknown dislike with me i had to drop out of GED classes becouse my scedal consisted of 1st, 2nd and 3rd shifts becouse she tricked me into opening me scedal so i could be trasfrered to the backery ware i so despreatly want to work, witch she ofer then told me wasnt availible the hired someone new into it. i have Depretion, high blood presure, IBS, back probs, migrans and extremly high stress and i'm 24 ;). my husband lost his job resently witch means i cant quite, becouse i'm the only income i cant rake the mony back up for schooling, i cant even aford a visit to the doc, i would just like to thank walmart for ruining my life and stealing my future becouse they dont take interest in the problems of the employees. oh one more thing for anyone who may wonder ware you manger leard there disrespect Brownsburg Indiana, this store is consittered the best and is ware mangers travel from all over the USA to tran its also the place ware ive had my wonderful exsperences.
The complaint has been investigated and resolved to the customer’s satisfaction.
The thing that made the most sense out of this story was the one manager who asked your mother if you were [censor]ed.
linda13 you too cant spell grammatically. "You're" Is suppose to be "YOUR".
I too work for Wal-mart and after reading what you've written I now understand why people think that employees of Wal-mart are uneducated and work there because they can't possibly get another job. I have never heard of a Wal-mart treating it's associates like you've mentioned. I'm not saying that what you've gone through didn't happen, but it just makes me wonder if it really happened in the manner to which you're explaining it. If you're store is one of the top and people come from all around to train then I honestly can't see how they would "slave drive" you. As for you working so hard in the Deli and your co-workers not seeming to do anything, that's probably because they're lazy and see you working hard and don't feel the need to pitch in. When it comes to the pay you receive for working there, you have to take into consideration your hourly rate and the number of hours you've worked per week. If you haven't worked much your check is certainly not going to be big. Another thing is that if you think you're going to get rich working here then you've definitely picked the wrong career path. You're honestly not going to get rich working in any sort of retail unless of course you work at Dillard's or somewhere of the sort and get paid commission as well. If you're schedule isn't open then chances are that you're not going to be put on the schedule that much and in turn you're definitely not going to make any money. I could honestly go on and on, but I'm not. I think maybe you should just stop complaining so much and look at the big picture. Things could be a lot worse and as long as you're exaggerating stories people are honestly not going to take you seriously.
Maybe you didn't make the grade because you just can't spell. I almost laughed my as#$ off reading you're story. Go back to school. Make English you're major.
misleading survey complaint
When you receive your receipt from walmart it asks you to take a short survey... It's not really short. The complaint is that after you have put in your information (And it is adamant that you do not use a po box or you won't qualify) when you get to the actual survey information you still will not qualify if you do not accept and fulfill two of their suggested sites products. Specifically it reads "congratulations, to qualify for your free $1000.00 walmart gift card start by fully completing any two top offers below!". If it is a survey, why do I have to complete some other sites products which will cost me money and I have no guarantee that this site will ever inform walmart's site that I have completed their sites requirements. No where on walmarts receipt does it state that I will have to complete another companies anything! Nor purchase anything from another company in order to qualify.in fact walmart's receipts state "no purchase necessary to enter or win". Having to complete another companies surveys or purchase another companies products is just the opposite. Is shop and spend way too much money at walmart all over the states to be manipulated like this.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you go online and fill out their survey, they will hound you with text messages. They come at all hours day and night. There is no way to get them stopped. They are scams. I have quit shopping at Walmart because they give out personal information.
iv never had any complaint or bad things happen 2 me myself i like the hell out of walmart
poor vision care
On 8/29/09 I went to the vison center at the Hannibal Wal mart supercenter to get my eyes checked for contacts. The optomitrists name was Marler. It took him all of 10 minutes to do the exam. I have had exams before and know it takes at least 30 minutes or more to do the exam. He gave me some sample contacts to wear for a week. When I returned for my follow up appointement I told him I couldn't see very well with them. He checked my eyes again, this time it took about 5 minutes, and changed the prescription, I was told to wear them for a week again and return for another follow up. I told him I was still having a problem. He told me it was astignatism causing the problem, that he could fix only 2 things with contacts and since I had to have help with distance and had to have a bifocal, I would have to live with the astigmatism. I excepted that, but why can't i read close up or see in a distance without it being blurry? Between the exam and the contacts it cost me about $100.00. I think they should refund my money or give me a proper exam and new contacts that work. If they are going to provide this service they need to do a better job of it with competent staff.
shirley yoder
monroe city, mo.
The complaint has been investigated and resolved to the customer’s satisfaction.
dead fish
Took my granddaughter to the local Walmart to buy some fish and a fish tank...Almost all of the fish in the tanks were dead and some already decaying...the store mgr Mark claimed he knows and they have been having problems...those dead fish were in there for days to be decaying like they were...how horrifying to show my 3 yr. old granddaughter all those dead fish! Shame on you Walmart! Clean out the tanks at least until you can fix the problems!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thats pretty much who all of them are. I would never buy fish at walmart. Go to a petco, petsmart, or a local store. They usually keep their tanks clean and remove the dead fish daily.
change in schedule
I have worked part time for Walmart for over 2 years. I have always had the same hours due to my full time job and I have always worked in the same position. Recently, I was told I had to change my hours of availability or drop to a cashier with a cut in pay. I explained that because of my full time day job that changing my hours of availability was impossible and that I felt it was not right to tell me unless I did I would have to drop to a cashier with a cut in pay. I was then told, I had no choice, those were my options, take it or leave it. I thought Walmart was supposed to be so family oriented and so concerned with their associates lives. You hear all about customer satisfaction, but how about associate satisfaction. No member of management has ever told me thank you for a job well done or praised me for going out of my way to do things I don't have to do. I hear other associates complaining all the time when they are are asked to do things, making comments like "that''s not my job". I always do what I am asked respectfully even if I don't like it or want to because I feel that Walmart is my job regardless of the task. However, to be told I must change my hours or be demoted with a cut in pay does not seem fair to me at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr Sam Walton would roll over in his grave, this wasn't the way he ordained Walmart was to be.He was for the family..Of course he had a moto that the customer was the boss, but he didn't let the managers walk over the employees when he was alive, I was one of the fortunate ones to get to work there when he was alive.. I'm still any employed there and boy the changes are unbelievable..So Sad!
I really like my p/t cashier position at WalMart. It has always been what I expected and agreed to. Here comes the however though. I have been trying to transfer from a store 30 miles away to one 3 miles away for well over a year because of the declining condition of my auto. Now I have a chance to make that change. HOWEVER, was over at the closer store today and they will not honor my availability nor even looked at it before calling me to ask me to transfer if I still wanted to. Somehow, since this is the same company, this doesn't exactly seem the way it should be. Wow. Never thought I would have any sort of complaint concerning my WM job. What a shame. I am treated like gold at my present store. If I transfer I realize that all that will change immediately.
I have worked for Walmart since May 10th (the date of my orientation). The week of the 4th I got 30 hours. The following week it dropped to 20 hours. When I inquired I was told there was some fluctuation from week to week. Some fluctuation I can understand. I can understand my schedule fluctuating by two, three maybe even five hours a week. But ten?
Then I looked at my schedule for the last week of the month, the week that ends in the no sales tax weekend for school related items. One of the busiest weekends of the year. As everyone buys school supplies that weekend. Anyways as I said I was looking at my schedule for that week. I went from 30 again down all the way to 10. A loss of twenty hours, I can't afford that.
I'm going to ask them again why I am loosing hours. But if they give me the same BS about fluctuation I am going to think about finding another job.
My wife was recently promoted to assistant manager, hours haven't been great usually 8-8 3 on 2 off. untill last week. she's now working 8-10 and isn't going to have another day off till the 19th. that's 17 days straight of 12-14 hour shifts. unfortunately i don't see any recourse except telling them she quits
I totally agree with all of you. I have worked for Walmart twice and they are terrible. I just started working for them again last year and already I want to quit! The managers are rude and that store is so unorganized its pathetic. This is store 3119 Panama city beach area. I work in the photo area and electronics and I never have what I need to get my job done. I have been days since we opened and the week of the 14th they decide to give me a partial shift but a late shift with 2 days off to follow. I put in for a shift change before that schedule came out and was approved but I still got scheduled late. Im so sick of walmart I cant wait to quit. . I mean I love my job and my area but the managers are for c***.
well well...
I have worked for Walmart Overnight ICS for 5 years now. This is the second store I've worked at. My first store I got injured at, slipped in a freezer doing pick list and messed up my back, and am still paying for it now. As a result I can't walk as fast or lift as much as some of my co-workers but I do my job as best I can. Over the past two months I've had numerous days where I was Scheduled off at 6 a.m. The management team has stated repetitively that "Regardless of the schedule, All ICS must stay until 7 a.m." If I'm not mistaken that goes against Policy. When I confronted one of the managers about it he threatened to nit pick all my work from then on and coach me for each mistake until I was terminated. He also threatened to change my schedules (even those already submitted to home office) to eliminate the issue. Again under policy, management cannot change the posted schedule without the associates approval. I have heard of other managers at this store going into the system and getting the passwords for associates so they can change and do whatever they want. My first store I wanted to report about such a thing when I had a coaching show up that I never had even been spoken to about or put in my password for. If anyone has a copy of the policies or the employee handbook can you double check me on these to make sure I'm not mistaken.
I work at walmart have been working there for 5 in a half years and recently was asked if i was interested in a promotion to first shift inventory supervisor of course i said yes its a little bit more money and gets me off third shift i did request one thing that my days off be sunday and monday and they told me that is fine. Now this week i should have my interview and now my wife who also works at walmart as a merchandise supervisor was told that if i request those two days off in a row my hours will be cut. i have changed my avaiability before and had my hours cut by this same assistant manager. shes the only one that does this to me all the other ones including store manager are fine with changing availibility. My wife told that assistant manager that if they cut my hours i will seek underemployment. she replied with the response to that if i do then so be it. Im just so sick of the way they treat employees managers at our store work four and are off for four and yet fulltime hourly associates gotta work 5 days a week and cant even have 2 days off together. except for midnight shift. I seriously wished i had all the money in the world to over rule the walmart world i know i have the skills and the heart to run a retail business and run it for my associates so they can have work and family time. Sam Walton did not intend for this place to be ran the wy its ran today.
I started working for Walmart less than a month ago. My interview had been nearly a month before that, and I had to keep calling in to ask when orientation was going to be. I wound up calling the morning of, and they claimed they called my housemate's cell number the day before. Well if they did, they left no message. I doubt they actually even called since we checked the call log and found it with nothing from Walmart. I decided to ignore that sign.
Then, when I was suddenly being told by the person who was supposed to be giving me a ride on the days/nights that I could not get to and from work by bus, that they couldn't drive me there and back anymore, I tried to explain this to the assistant manager who oversaw my department but was told if I changed my availability at all, I would not have a job. I tried to make this work, and I though I was, until twice, I wound up being given incorrect infomation about the hours I was scheduled. Unfortunately I did not have internet at home or home phone or cell phone with which to call. I had to rely on friends' internet and phone to double check. The first time, I had checked my schedule for the next day on the time clock. It told me 18:30 to 23:00, which is 6:30 pm to 11 pm. I arrived the next day, thirty minutes early. Clocked in right on the dot of 6:30, and then found out at 10 pm that I was supposed to have been scheduled for 5:30 pm to 11:00 pm. I had even tried to check online that same day but the mywalmart.com site was not letting me sign in. I brought this to the attention of a manager as soon as I could but the same thing would happen again. I had tried to check on the wire just after my lunch break and print out my schedule for the next couple weeks. However, I couldn't, because there was no paper, and I wasn't familiar with the kind of printer that was being used. I didn't want to break it or something so I waited, forgot til I had just clocked out because I was feeling rushed, and was able to talk someone in the HR room to check my schedule. It did not show my name scheduled for the next day or the day after that. According to it, I wasn't scheduled until Wednesday. I visited my sister on Monday evening to help her with an issue on her computer. Decided to check and see if I couldn't get my sister to let me print screen my schedule and then I could take it home on my flash drive and print it on my computer. It said I was supposed to work Monday. So, when Wednesday came, I made sure to come early. I was nearly 45 minutes early. I had some coffee, read a bit of my book, and tried not to stress out. Between these messed up schedules causing absences, one honest mistake on my part, and being late due to traffic, I was getting close to the 3 absences limit given for 3 months. I had not been able to sleep the night prior, nor the one before that and had a very screwed up dream involving my literally getting burned at work.
My dream was prophetic. That very morning, when I went to speak to Mary, the assistant manager in charge of the front end, she said there was no way that my schedule changed, that I should have made sure that the information I was given was correct (I saw it with my own eyes) and that because of the attendence issues, I was being terminated.
It took a lot of mentally going over the consequences, to convince myself that I shouldn't go and find some way to end my life. It has only been a couple of days and I still find myself crying because I don't know what to do and feel as though because of this bad experience, I might not be able to find another job in the same type of setting. I loved being a cashier. It was fun and kept me busy. Yes my feet sometimes hurt after a long shift, but I wasn't going to bed exhausted either.
my mom has worked many years for Riverton Wyoming’s Wal-Mart. After 9 years (I may be off by a year or two) of working 8:00am to 5:00pm. before that she worked up front . She was told by her area manager, Johnny. That she would have to change her availability. She will not so he cut her down to one to two days a week. She is a full time worker, trained as a photo tech. they give her hours to a younger part-timer. Then they have the gall to say its not discrimination (may be the wal-mart Lawyers call it defacto discrimination) because Johnny didn’t use the word old. What's the phrase “ actions are louder then words.”? The part-timer even got to come in early on one of her days because there was no help— why was there no help? Because the full time person had the day off to “teach her a lesson " by Johnny maybe if he can make her use up her vacation and personal time to pay her bill then she will bend to the Wal-mart Philosophy apparently is that the older Generation are only good to be door greeters. The part-timer has limited availability and is in the toys! but she is much younger in age and experiance then my mom. I worked at the kmart aross the street did the same thing people started doing all there shopping at Wal-mart. Brandan-store manager must want to give the shoppers back to them. if he wants to get sales he and his team should get back to the basics and whats the three rules ones like respect the individual? better yet listen to the survey they failed
poor service
Recently we transferred pur prescriptions to Wal Mart from Sam's Club. The first time we needed refills, the trouble began...two of mine needed to be authorized for refills by the Dr. I called the Dr.'s office myself to let them know to be expecting a request from a new pharmacy, Wall Mart in Belleville. When I went to pick them up two days later, they ( the pharmacy clerk) said they didn't have them. That the Dr. never called back. So, I dialed my Dr.'s office to inquire and was told that they had faxed the authorization the previous day.
The person at the counter proceeded to argue with me, that I was wrong. Of course, the fax was nowhere to be found. I had to request a second fax . at which time, lo' and behold, the first one magically appeared! Imagine that!
Unfortunatly, that did not solve the problem. Every time we need refills, we can't just call them in and expect to be able to pick them up
in a timely fashion.
The most recent ( today ) experience just broke my camels back! A week ago Monday, September 7, I called in 3 prescriptions, knowing two needed authorization from the Dr. on Thursday, the 10, I went to pick them up, and was told they only had one, as the Dr. hadn't returned their call. O.K., I figured, I could wait another day or two for them. One is Hydrlozine for High Blood Pressure, and the other is my anti-depressant. Well, today I went again to pick them up, and was told they did not have them. I said I know better, as I was at the Dr.'s office yesterday and asked her about it, she checked my chart and assured mr they had authorized the refills the 1st. of the week.
Now, I have been without my Blood pressure medicine and my anti-depressant for 10 days as of today. They didn't even offer to give me a couple to carry me over till we could get this worked out. Not that they care! Today I asked what was wrong with that pharmacy? I NEVER had this kind of problem at Sam's Club in O'Fallon, IL.!
The people at Wal Mart are really STUPID!
The complaint has been investigated and resolved to the customer’s satisfaction.
double charged for transaction
I used this card to pay a surcharge for my son. They took out the money twice. I immediately informed them of this and asked to be refunded for the problem, I was told I had to wait for this to post. When it posted then they told me that it was the merechants fault and I would have to take it up with them. I bought this card and have my entire paycheck direct deposited and I wa s told that if money was lost or stolen it would be replaced. This is not what happpened. No one will return my mmoney and I am left with NO MONEY FOR GAS AND WILL HAVE TO MISS WORK, I m the only income and this is horrible! Can't anyone be trusted and believed anymore?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had the moneycard for about 1 year, , I can always reach customer service when I call, the only thing I dislike is the fact that to dispute a charge you have to write a letter to them, I had an unauthorized charge from an online merchant, there was a trial period, if you don't cancel during the trial period, you get charged the full amount for the product. I had cancelled before the trial period ended, the merchant still charged me, I was told bywalmart moneycard I had to write a letter to dispute the charge, I wrote the letter, they wrote me back saying that I needed to specify what the merchant said to me about the charge, there was no phone number listed with the charge, also, the company name was different then the one I cancelled with, I looked them up on line, and it was the same company using a different name. How am I to dispute with the merchant if there is no phone number listed for me to call?
i made transaction of $10:00 on facebook, it gave me what i needed and i should have $10:00 left, today it sent me a text message on my phone that my balance is 0. Please explain.
my child treated unfairly
I will start this letter off saying I am not happy with my daughter has done, nore do I endorse it.
However my daughter and I went shopping. My daughter wanted to look at the toys. After we met up again my eleven year old daughter was arrested for shoplifting. I thought they were just arresting her because she was black. However she was actually shoplifting.
However here is where the unfair treatment is. If my daughter had been white they would never have suspected her. She would have gotton away with it.
The security had the nerve to tell me that they have been watching her for a few weeks because she was acting suspicious. I guess all blacks are suspicious in their eyes.
They lied to me and said that my daughter was trying to steal before. My daughter admitted this, however if my daughter had been white they would never have caught her in the first place because they would never suspect she would steal.
I have punished my daughter for this. I told her she was not allowed to go to her girl Guide meeting. However the fact that she is black is the major reason she was arrested. They would not have even looked at her if she was white.
She stole Barbie dolls and Polly Pockets for your information.
Julie, Missouri
U.S.A.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will start this letter off saying I am not happy with my daughter has done, nore do I approve of what she did
However my daughter and I went shopping. My daughter wanted to look at the toys. After we met up again my eleven year old daughter was arrested for shoplifting aswe left the stor. I thought they were just arresting her because she was black. However she was actually shoplifting.
However here is where the unfair treatment is. If my daughter had been white they would never have suspected her. She would have gotton away with it.
The security had the nerve to tell me that they have been watching her for a few weeks because she was acting suspicious. I guess all blacks are suspicious in their eyes.
They lied to me and said that my daughter was trying to steal before. My daughter admitted this, however if my daughter had been white they would never have caught her in the first place because they would never suspect she would steal.
I have punished my daughter for this. However the fact that she is black is the major reason she was arrested. They would not have even looked at her if she was white.
She stole Barbie dolls and Polly Pockets for your information.
Julie
none, Missouri
U.S.A.
Walmart has security cameras and asset protection associates. They watch ANYONE who is behaving suspiciously or that has behaved suspiciously in the past. Color has nothing to do with it. I know quite a few white people, and not all of them are teenagers, that get followed around and watched by security in Walmart. Not everything is about race. If you act like you are guilty of something, people are going to keep an eye on you.
This is the most ###ed thing I've ever heard anyone say! LMAO Surely this has to be a joke!
I'll assume for a minute that you're being for real. I can assure you that stores can and DO monitor white people who they suspect of shoplifting. My pale as a ghost sister was arrested for shoplifting with her tan, but white, friend when she was a teenager. And we live in a community that is about 70% black. hahaha
Not all blacks act suspicious... Only black people who steal! :D
And by the way, I completely think racial profiling is a great way to deter crime. If I ran an airline, I would certainly watch people of Arab decent more closely than anyone else. It just makes sense.
Save the ### and moaning for an INNOCENT person who was arrested because they were black. Oh wait... Does that even happen? Wal Mart doesn't arrest people... The POLICE do. So who are you really complaining about here?
This complaint doesn't even make sense to me.
I don't think race has anything to do with the watching of shoplifters. The fact is your child was caught. If she would have gotten away with it at walmart, would you not have punished and told her it was okay. I come from a mixed world, I am white, but I have many blacks in my life. The blacks in my life don't blame anything on race. They know life if what you make of it, and any person can do anything they set their mind too. Whether it be stealing or studying to get into a good college. Quit pushing your self back with race.
i know it is not a excuss to smell the shampoos, but the fact of it was that the walmart employee grabed her by the arm and left marks on her. she is 9 years old and weighs 42 lbs, and this 56 year old 100+ pounds grabed her up. and like the other people said it is not because she is black or white, blacks just use that excuss oh its because im black, that way they dont have to pay for there actions, its a way out so they think
Stop using race as an issue and make your daughter accountable for the material fact here. She stole Barbie dolls and Polly Pockets- black, white, yellow, red, purple green, orange. I am so sick of this...stealing is stealing-there is NO justification for it. How are you going to excuse the real issue here- maybe it's because Mom is raising daughter and letting her off the hook because obviously everything can be blamed on race. JUST STOP! It's not going to help when she becomes an adult and faces real consequences for everything she does in life.
I just can't believe that some one would allow a 9 year old child to go into a store, and under the watchful eye of their guardian, take the caps off shampoo containers to smell them! Are companies going to have to shrink wrap shampoo now? I have never met a 9 year old involved in the process of chosing which shampoo to buy, if that was what she was doing. I think she was just doing what she wanted. Great lessons for the next generation! Total disregard. I don't want to purchase shampoo that had sombody's nose in it! Gross!
I don't shop at Wal-Mart because of their malicious practices of silencing their employees, who decide to stand up for themselves. Ex: Unionization.
I take my money and shop at Canadian based companies. Few exist, I know.
Wal-Mart is a disrespectful organization.
i was not being rude i was stating a fact. what had happened to me. and we are white i was also saying that color has nothing to do with it...it just bothers me when people go and take the easy way out and blame it on race. just like colors dont like being called the n word but they can call whites crackers all day long... im not raciest by any means but it is something that will never end. i get tired of hearing people say its because im this color when in fact it is because of the actions you take, not your color. people need to realize that.
Dear Julie,
I used to work for Wal- Mart, and when I was 13 got in trouble for shop lifting (funny, it was my friend who did not me, go figure). I can reassure you that it had nothing to do with your race. They have alot of cameras recording at all times, plus quite a few people watching them. Sometimes people get away with it, sometimes they do not. It depends on the number of workers, on the floor and watching the cameras, and on how the person is acting. There are obvious signs that the people watching the cameras are trained to watch for. Please look at this a good way. Obviously she is new at it, so she was caught. Thats good, and in my experience most people do it at one point in younge lives. Wal-Mart is very careful about training their employees to be non judgmental of... well, just about everything. The comment right before mine was rude. If you have a small child that is colored, then of course you would think that was the reason they were watching her. And that used to be the case. 20 years ago! Now, it has nothing to do with skin, dress, nor anything else superficial like that. The world has changed, and so have quite a few of us. And that number grows with each gereration born.
release of security photos
I recently received an email of a number of security photos of Walmart customers. There were condecending captions beneath each, making fun of the customers.
It is quite obvious that Walmart employees are copying these "security" photos and releasing them at the expense of their customers.
If anyone looks odd you can plan on these photos being published on the world wide web. Makes you feel good that Walmart is protecting you. As a customer I can expect to be exploited and ridiculed and Walmart obviously needs to have the cameras turned on their employees. Bad business. Reason not to shop there. I feel sorry for the victims of this email whose families are seeing this and embarrassed by the cruel comments.
The complaint has been investigated and resolved to the customer’s satisfaction.
Are you sure it's not from the site peopleofwalmart.com? which is a site where a bunch of people post up random people shopping at walmart which is usually mostly posted by other customers.
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Walmart address850 Cherry Avenue, San Bruno, Florida, 94066, United States
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When Sam Walton was still alive, Walmart was not really a bad place to shop; the employees were friendly and helpful, product (typically) remained stocked, and the pricing (usually placed on each item) was accurate on the items and registers.
After Sam Walton passed away, the company went completely down hill; Customer Service was thrown out the door, employees are unfriendly and useless in most cases, product remains un-stocked (employees will tell you "everything we have is on the floor / shelf"), and the pricing is consistently inaccurate on the items vs. registers.
Shop somewhere other than Walmart; sure, it might cost a little more, but you will be happier / less stressed, and maybe, just maybe, one day Walmart will finally understand and return to the ethics and care that Mr. Walton had when he started and ran the company.
wal-mart didn't become some ultra-american corporate monstrosity of disgusting proportions because of it's service
Don't worry, we have complete idiots working @ the WAL-MART's up here in Canada too!
You can't expect much more from employee's paid only minimum wage...why do you think they work @ WAL-MART...LOSERS!