vPost review: Lost package and no refund

I am writing to express my deep dissatisfaction with the service I have received concerning my recent package delivery. Despite my efforts to resolve this issue through multiple communication channels, including at least 6 phone calls and numerous emails, my concerns have not been adequately addressed.

The core issue began with the failure to deliver my package to a valid Australian address provided at the time of shipment. This error has caused not only inconvenience but also significant concern about the whereabouts of my package. Despite my proactive attempts to seek assistance and clarity from your team, I am yet to receive a concrete response or solution. The cumulative time spent waiting on calls in hopes of a resolution has exceeded 5 hours, a testament to my patience and your service's inadequacy.

The lack of accountability and the apparent absence of a responsible point of contact within your organization have compounded my frustration. At this juncture, I find the situation unacceptable and, frankly, indicative of a severe lapse in customer service and operational efficiency.

Given the circumstances and the considerable time elapsed without a resolution, I am requesting a full refund for the package. I believe this is a reasonable request, reflecting the level of service provided and the inconvenience endured.

Please consider this letter a formal complaint regarding your service's shortcomings and my request for a refund. I expect a prompt response, outlining the steps Vpost will take to rectify this situation, including the process and timeline for issuing the refund.

I look forward to your swift action and resolution to this matter. Thank you for your attention to this urgent issue.