Vons / Safewaycashier kicked us out of line/store

K
This review was posted by
a verified customer
Verified customer

The other night, Friday July 31st at approximately 8:36 pm
We got into a very long line we saw a shorter line and got at the end of that line.
Next thing we know, a man holding a baby in the line to the left of us starting telling us to get out of that line and go to the end of his line,
we told him we were not in his line, he said that the cashier was going to be closing and was moving all the rest of the people into the line
we just got into. He was at the register putting their stuff on the counter.
His friend in line with him started calling my husband names and cussing at us.
The cashier then came out from behind the register and pushed our cart out of line, yelling at my husband that she was going to close her line and move the
line over there and we would have to get out of the line, go to the end of her line. We were at the end of the line and could not understand why she would do this to us.
My husband asked her "do we have to take our business to another store?" and she told us "we do not need your business here".
The guys kept yelling obscene words to us and she did not ask them to stop or to leave.
I was very upset and so was my disabled daughter that was with us.
I was afraid those guys were going to start a fight when they came out of the store, they just kept yelling at us outside
as we were going to our car.
I reported the incident to the manager the next day, Saturday August 1stl
He told us he would watch the store video from that night and talk to the casher.
He did not take our names or anything, but told us he did appreciate our business and did not know why she was even closing her line when the store
was that packed that night and he would talk to her.
We are not satisfied with this, we are afraid to go back in the store.
I called him today, Monday and he had not checked the video nor done anything about it.
We would like to see more done about this situation and find out why she would have let those scary guys cuss and yell at us in front of the customers
and my family and not stop them, instead she chose to come up and yell at my husband and push our cart out of line and tell us they don't need our business. We know she has seen us there for years and don't know why she would have decided to side with scary people and push us out of the end of a line. I would like to see someone like this not put to work in the back of the store and not around customers, bad for business and the safety of the customers.

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