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I got a phone from Vontage, I told the lady up front that I had satellite and she said that was ok. When i got the phone after messing with it for a few hours I called them and they told me if I had satellite that I wasn't able to use the phone. I asked why the lady didn't tell me up front the man's reply was I am not why she did that. Well, she didn't and they told me to hold on to the phone in the event i was moving. Well, I never moved and when i called them back to cancel after them taking 9.00 out of my account for several months. Well, when I asked for a supervisor they hung up on me. I have been on hold a total of 2 hours alone this morning. I held for 45 minutes before i even got to talk to anyone and then after 20 minutes they hung up on me. Then I started all over...
My phone is not working again-this is the second time i bought the same modem box 5.8 broadband box v-teck---------as u can see theres nothing wrong with my net and no service has been changed-----i need a box and phone i can count on ---------ive called your number several times and they keep telling me to to try to reset box whitch i have and still no effect if i cant use my phone i must have to go with another service plan with another company-------------so if i dont receave or hear from yall withend a short period of time i must end the use of vontage i will not buy another box thank you mike daniel [protected].
I have been looking to order this Internet telephone service for the last few months but wanted to hear from some previous users. This site has helped to make my decision and stay with the poor service and high prices of my local phone co. All though the service is poor, it does not sound nearly as bad as this internet telephone companies service. I once read a book called the Raving Fan about customer service and how it affects sales with present and future customers. Maybe they need to read it but it sounds like there are no managers there to do so? Thank You to this website and the book the Raving Fan.
A Future Customer.
SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
Sounds like BREACH of contract. SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
SUE for a full refund in small claims court. I won my claim. You can, too!
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
Sounds like BREACH of contract. SUE for a full refund in small claims court
ALWAYS communicate with Vonage via POSTAL mail (paper).
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
Suck service is BREACH of contract. SUE for a full refund in small claims court
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
--quote-start--
VoicePulse is the only service that offers five features to protect your privacy.
* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)
--quote-end--
voicepulse can also email voicemail.
Combine with YouMail.com for your mobile phone -- screw verizon wireless!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org
Suck service is BREACH of contract. SUE for a full refund in small claims court
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertizing. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
Suck service is BREACH of contract. SUE for a full refund in small claims court
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertizing.
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage into non-existence
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertizing.
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
If you're EXTEMELY techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..
save even more money!
asterisk.org
"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"
asterisknow.org
"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."
The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)
spread the word and screw vonage back into non-existence
Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertizing.
You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.
For best results use a router that works with DD-WRT.com firmware!
i was just going to order vontage and i saw this page. i am so glad you are warning people , hello vontage, and goodbye vontage'
lousy service, you can't understand them, because they can't speak english. and you get disconnected
I was thinking of signing up with Vontage for service. I am glad I found this site; I would call it doing my homework. After reading the following comments, I think I will keep my current services. Sounds like a waste of time, money, and a lot of hassle. I rather pay the money to get what I pay for and have good customer service when addressing any of my issues. My grandmother did say, "you get what you pay for". I also learned--You can have it -> Good but expensive. Cheap, but not good. Quick, but expensive. Long, but cheap.
Thank God for this website and people willing to warn others so other don't fall victim.
Thanks again..No Vontage for me.
I have called Vontage on 12/23/07 for the business. The lady told me that I could have high speed internet connection for $12.95 from Earthlink in order to use Vontage’s phone service. I signed for Vantage business because of that cheap internet service. But when I called Earthlink, they told me that there was no such low price internet connection. The lowest price would be $29.99. I called Vontage back to cancel the service for the liar from their company, but I was told that they would charge me $39.99 until they receive the adaptor from me due to my cancellation. Guess what, I have to pay for shipping the adaptor back to them. I have called Vantage five times, and Earthlink once for the lie from the Vontage, and I have to pay for their lies. Is there a company worse than this?!
I called to find out if their service was in my area. The woman I talked with said yes. I went ahead and signed up. The vontage phone number is at least 80 + miles from my phone friends that live 12 miles and is a local call. As soon as I found uot , I called to cancel my order and was told that the phone adaptor had been sent. When it arrived, I refused delivery and it got sent back to the sender where it remains today.
The lady I talked with said that she would take care of the matter as soon as the phone adaptor would be sent to New Jersey. Today it still remains at the senders place which is in Breingsville, PA. There has been on effort on vontages patr to receive the unit.
i also have made several calls to cancil my account and noticed that money has been taken out of my visa card for the last two months. After calling last night. I finally got someone to cancel the account at a price of 39.99 for unhooking from vontage, 79.99 fot the phone adaptor, plus two charges of 19.49 and 19.59 dollars. Is seems to me that all the delays they caused me in not dealing with the promblem and all the times I was waitint to talk with a real person and being told that my call was important to them, I exceeded my three month limit for camcellind my account. Actuall, it is two month, but I had to finall get the account closed. What a rip off. When the ad talks about saving 300.00, I never made a call and it cost me $165.06. Be aware that you dont get suckered into it by all the hype that is on tv advortising all the benifites to the customer...It goes to vontage. Once fooled, shame on you. Twice fooled, shame on me. It is no good.
Fortunately for me, I never started the service. I enrolled October 23, 2007...thinking that this may save on the telephone bill. I realized that this would be the same has having my phone service connected to my internet service and cancelled the service on the October 26, 2007.
I spoke to Vontage Returns department and got an address to return their unopenned modem. I tried to mail it from the Post Office and from a UPS store. I was told that I had to have the package picked up from my home or Vontage would simply return it to me.
November 23,2007
I received a billing error message from Vontage stating that they were unable to bill me for some reason. I telephoned them and inquired about a bill for an account that was cancelled.
The Customer Service Rep...upset me to no end...she tried three times to get me to let them send me a modem and try the service for 14.99 per month. NO WAY...just cancel my account.
Today December 5, 2007 I realized that my 44.99 had not been refunded yet. I called Vontage...spoke with Ann...she refused to locate the account because I could not give her verifying information (Vontage telephone # which did not exist) The plan I had ordered...I don't know or care...I offered my address and even my current phone number...No Good) She was able to tell me that I needed to pay my bill. What Bill?...Let me speak with a manager...she was obviously in training.
Ann said " I am the only available person for you to speak to" There are no managers. Good By Ann 45 min
Called back...Amy...need verifying information...my present telephone number is enough for her to see my account information. Your account is active and has not been cancelled. Amy cancel this account this minute...your modem was returned...cancel this account an issue me a credit. Amy cancels the account and actually provides a case number. 30 min Now...Amy please transfer me to someone who can issue a credit. 10 min
Edwardo in billing or accounts management. He is pleasant and is cocerned that I am not happy. I explain the situation to Edwardo. He looks at my account and asks if can put me on hold for two min. I agree. 2 min later he returns...Yes I can see that your account has been cancelled and your equipment returned. I will issue you a credit immediately. May I place you on hold for 2 min. Yes indeed. Edwardo issues the credit in record time, tells me the amount 71.47. The credit should appear within 3-5 days. This is your transaction number. GOD BLESS EDWARDO 10 min
Just for the sake of looking...Edwardo has been proficient. I log into my bank account and see that Ann has charged my account 30.38. I AM LIVID
I call Vontage again...Chris...she goes to her spill...
Chris I am not very happy and have spent more than an hour on the phone with you all today. I am only going to speak with you if you can take the hold off of the 30.38 at my bank...if you are unable to do that...please pass me on to someone who can. She assured me that she could. She put me hold to speak with her manager 5 min. My manager said that the mistake was caught by billing and your 30.38 was credited by EDWARDO. He can't take the hold off because the bank will not allow him to talk to them about my personal account.
I explain that this account is a bill paying account. Every dime is allocated to a specific bill. If something comes through the account and a NSF fee is charged to me...Vontage will receive a bill from me. I too will write BBB and Communications commission...if a NSF appears.
Almost a Happy camper...the saga continues. :(
GOT PROBLEMS AT VONTAGE...ASK FOR EDWARDO :)
Today I have disconnected my service w/ Vontage. From day one until today the service has been TERRIBLE. I've experience dropped calls, constant static, out of range calls in my own home, no dial tone, broken up conversations , echoes, voices in the background and delay in conversation.
I have called and called their customer service, sometimes spending over a hour trying to resolve the situation. Nothing work. I was then told by Customer Service that I lived in an area where this was a problem. Frustrated I resulted to using my cell for most of my calls. Causing my bill to double. It become obvious the savings was not worth the service. I had family and friends who wanted to pay for me to change my service. The service was so bad until my father asked that I would call him the next day when the phone felt better. Everyone made fun of me. Well I finally had enough when I tried to speak with a rep and she could not hear me because of the static.
I've called twice to cancel. The first rep try to offer me an opportunity to speak with a tech and another month free. I told her NO. She continued for another 5 mins. I asked that she cancel immediately. I called back to confirm cancellation, and found out she didn't. I spoke with another rep. She tried again to keep me as a customer. I told her that I have already contracted with another service. I explained that those same wonderful techs could not fix it then and probably could not fix it now.Then she dropped the bomb. Your disconnection fee is $39.00 and $49.00 for the equipment. I told her I would love to return the equipment. She said they can not use it. (figures, I was not able to use it either). So there you have it. They fail to perform to their end of the contract and you still pay for the service. They need to change their name to PIMP or MAFIA.
Be fair warned, all that glitter is not gold. Not even for $24.00 a month.
I am in the process of writing corporate, BBB and Telecommunication commission. No one should have to go through what I have been through.
We signed up for Vonage and switched our number from Verizon because they offered a flat fee of $29.95. Somehow we got set up with 2 phone numbers (I remember being asked if there was anyone I called on a regular basis. I call my sister in AZ every day. I guess they set us up with an Arizona #). I called back on June 26th to request this to be removed and a credit issued. Why would we need an Arizona number in California, after all? I was told by the woman that this would be taken care of and nothing further would need to be done on my part. Well, imagine my surprise this month when I pulled up my bank account and see that we got charged again for the 2 lines (the amount is $57.17). I called this afternoon and spoke to someone who tried to help but wouldn't transfer me to a supervisor. I asked him repeatedly to do so. He finally put me on hold (or so I thought) but then I ended up with a dial tone in my ear. So, I called back and got another rep, named Janica (sp?). I explained my frustration. And instead of listening to me, she talked over me, refused to transfer me to a supervisor and kept saying that all the supervisors were taking other calls. I flat out asked her if she was refusing to transfer me and she kept apologizing saying that I needed to call back and speak to another department and they were only open during the week 8 am to 5 pm EST. I work 8 to 5 and by the time I get home, it's 9:30 EST. I don't have time during my busy work day to call and fix a problem that is their error. She was so unhelpful. My husband finally got on the phone and demanded a supervisor. He was on hold for more than 40 minutes before he got someone that is finally trying to fix the problem. I'm so unhappy with their lack of service. Nothing was ever clearly explained when we signed up. They are so quick to take our money but not so quick to fix their problems. I'm planning to change service as soon as I can. They don't do what they advertise and their customer service is extremely poor. I hope that this complaint reaches the highest levels and Vonage realizes that they need to change their service and make it better.
An extremely unhappy customer!
Vanessa Koszyk