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Vonage review: terrible customer service 142

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12:00 am EDT
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I got a phone from Vontage, I told the lady up front that I had satellite and she said that was ok. When i got the phone after messing with it for a few hours I called them and they told me if I had satellite that I wasn't able to use the phone. I asked why the lady didn't tell me up front the man's reply was I am not why she did that. Well, she didn't and they told me to hold on to the phone in the event i was moving. Well, I never moved and when i called them back to cancel after them taking 9.00 out of my account for several months. Well, when I asked for a supervisor they hung up on me. I have been on hold a total of 2 hours alone this morning. I held for 45 minutes before i even got to talk to anyone and then after 20 minutes they hung up on me. Then I started all over...

142 comments
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Diane Villa
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Apr 06, 2008 2:42 pm EDT

Forewarning. I should have read this site before switching. I just signed up about one week ago and it has been nothing but frustration and hassles with Vonage. I've read most of the complaints and folks who are complaining are not lying to you. The phone reception is horrible and none of my other lines work because I was told by a Vonage rep that I needed to purchase a wireless phone jack to connect all my other phones. Well the wireless phone jack was 100.00 and it didn't work because I need to disconnect my fax machine --- and when I called Vonage the next rep said I needed a wireless phone jack for each phone outlet. Now, I'm going to attempt to cancel next week --see how that goes but I'm pissed enough to write to warn others. I normally don't post anything but these guys are something else.

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ted martin
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Apr 09, 2008 11:25 am EDT

Vonage is full of iditos in the customer service department and will steal your money if you let them.

I was charged $41.14 for an adapter that I never used and returned it within the 30 days allowed but was charged another $39.99 + shipping and handeling to return it.

You can't understand most of the people that you talk to, they all speak very poor english.

Stay far, far away from this company.

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rjk
Send a message
Apr 20, 2008 8:54 am EDT

Used Vonage for about a year with mixed results.. an toll free number was identical to another and resulted in many unwanted calls.. they charged for the unwanted call and would not credit back for mirrored calls and want to charge a cancellation fee for changing the number... the fax line was a hit and miss with lots of drop off for incoming faxes.. it worked ok for outgoing most of the time but you never knew when the outgong fax failed... the best i could do with credit for charges is free servcie ahead for up to 60 days but does mean much if you are canceling a line anyway.. finally, phoning customer service is a nightmare with the outsourced reps (when you finally get to talk to one) unable to do much more than try to up sell you more services... i would not use the service again and do not recommend it to others... shame on vonage, such potential, yet instead lying, cheating, jerks

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Tylene Dodge
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Apr 25, 2008 11:39 am EDT

I WENT WITH VONAGE BECAUSE THEY WERE SUPPOSE TO BE CHEAP. WHEN I SIGNED UP THEY OFFERED ME A SECOND LINE FOR FREE AND I SAID NO THANKS! THEN THEY CHARGED ME FOR 4 MONTHS ON THE SECOND LINE. WHEN I CALLED THEM TO ASK THEM WHAT THE HECK WAS GOING ON WITH MY BILL THEY SAID THAT I HAD A SECOND LINE. I TOLD THEM THAT I DID NOT AUTHORIZE IT. THEY TOLD ME THEY COULD DO NOTHING FOR ME AND I WOULD NOT GET THE $90 BACK THAT THEY TOOK FROM MY CHECKING ACCOUNT. I THEN FILED A BBB COMPLAINT AGAINST THEM AND BE CAREFUL WHEN I ASKED FOR MY MONEY BACK THEY DID THAT BUT THEY ONLY CREDITED BACK TO MY VONAGE ACCOUNT. VONAGE THEN WOULD NOT GIVE ME THAT MONEY. THEY SAID I HAD TO USE IT TOWARDS MY ACCOUNT. I WAS THEN VERY UPSET! I HAD TO DISCONTINUE MY SERVICE WITH THEM BECAUSE MY FATHER PASSED AWAY AND WHEN I DID THIS THEY TOLD ME I WOULD HAVE TO PAY $30 TO TERMINATE WHEN I ALREADY HAD A $90 CREDIT ON MY ACCOUNT. THEY SAID THEY COULD NOT TAKE IT OFF THE CREDIT. SO AFTER I CANCELLED I FINALLY REALIZED THEY DIDN'T GIVE ME A REFUND OF MY $90 THEY ACTUALLY CHARGED ME FOR 3 MORE MONTHS AND THERE GOES MY $90 DOLLARS. NOW A YEAR LATER AFTER ALL OF THIS I JUST GOT A COLLECTION NOTICE THAT I OWE VONAGE $39.95 FOR A TERMINATION FEE. I'M DEF'N FILING ANOTHER BBB COMPLAINT AGAINST THEM BUT PLEASE PLEASE PLEASE BEWARE OF THIS COMPANY! THEY ARE STEALING YOUR HARD EARNED MONEY!

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samie
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May 03, 2008 7:39 am EDT

Verizon, Brighthouse, Vontage, Att, Spring, named they all are the same, customer services in USA does not work anylonger, CEO's had chosen to get our money into their personal bank, they had given american's the lousy and crapy service possible, sometimes you get lucky and someone in India answer the phone, with an unexplicable none sense answer. All of you don't felt follished, we all are, welcome to the big mass of unhappy customer elite club. Goverment is too Crook, can't do anything either.

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Duane Morton
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May 07, 2008 9:03 am EDT

We need some service. How do we get your phone number so I can pay your account. This is my complaint!

Duane Morton
816/7416115

no e-mails please...!

Phone calls only.

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Paul Burke
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May 11, 2008 10:19 am EDT

With out my permission they closed my present carrier and gave it to another person..At that time I had no phone service. I tried for two days trying to get it reversed. I talked to scores of people who could hardly speak english. I talked to the people who received my telephone number, they then had my number they received cancelled. When I called Vontage they said they had no record of my number. I learned that Level3 Corporation owns the number and when it is cancelled it is returned to Level3 and Vontage no longer even has a record of it. My original carrier got it corrected. If you don't want this happening to you, call your carrier and have themput a 'freeze' on your account. During the time another party had my number they agreed to a pledge of $100.oo to a political party in my name...I have never seen such incompetence.

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Nicholas formoso
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May 17, 2008 5:08 am EDT

My name is Nicholas Formoso and I represent PrePaid Legal a lawyers group which handles legal matters such as some of these and many others. I have many clients signed up to my program mainly because of vantage trying to cheat them out. If you would like your matters with them resolved please contact me via E-MAIL which is as follows Prepaid_Legal@comcast.net also feel free to visit my professional website at http://www.MeetTheElite.net/NickFormoso

Please contact me ASAP stop letting these bully companies take your money. I have helped so many others in the same matters as you seem to be having. So at least get into contact with me by e-mail explaining your problem and I will let you know what EXACTLY I can do for you.

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Humberto Lopez
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May 21, 2008 3:56 pm EDT

I ordered the service then I canceled it with in the trial period.A month later I was drafted out of my checkings accaount the monthly fees and extra charges.Insted of them cancling the services.They upgraded and charged more.The box that came in was never opened or use.I sent it back and have va tracking number that they recieved it.Vontage is still trying to bill me and they have not cancled the plan.

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Ron
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Jun 01, 2008 11:35 am EDT

This is the worst sevice I have ever delt with !

Vontage took (8) days to get to me and 11 phone calls full of lies and run a rounds n ot to mention dealing with non-Americans who can not even speak English clearly ! I was lied to and missed led the entire time. The whole reason why I got Vontage was to use it for my DTV Tivo, I told the sales person and several other Vontage employess this and they all assured me it would work fine (THEY LIED) !

Ways to Improve Vontage:

1. Get some people who speak english clearly and understand it.
2. Dont lie to your customers.
3. Get some customer service trainning.
4. Just like the drive fast food drive thrus need to do, keep the ignorant non American people in the back away from the public.
5. Hire people who now what th ***K they are doing.
6. Learn more about your own product before you try to sell it to someone.

Vontage get your act together !

If my credit card is even charged a penny, I will file a Law suit against Vontage for FRAUD !

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Jose Cruz
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Jun 10, 2008 2:31 pm EDT

Terrible service. after over an hour over the phone with a Vontage rep., and telling that rep., I wanted to be billed by mail and not debit to my credit card, he told me the only way vantage bills go out is by direct debit via credit or debit cards. They would have save me a lot of time if they would have maid clear from the start the way they billed. I was not able to cancel the services that same night be they have "process the order" and I had to call there "customer services personal" (which didn't do nothing) to cancel the order. three days later after calling vontage four time to cancel the order, they went ahead and sent the equipment anyway. It is almost impossible to cancel the services with vontage. Customer services of vantage is very poor.

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ruby p holloway
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Jun 10, 2008 6:28 pm EDT

Vontage sucks! it seems like they don't have enough business so they don't let you cancel your account My husband could never hook vontage up so within a month I canceled my service I spoke with a representive Kevin and he told me no problem Mrs. Holloway you called in time so we will refund your money let me you switch you over to my supervisor when I told her I wanted to cancel she kept trying to persuade me to keep the service i told her i was at work and didn't have time to keep listening she would not cancel my service so I hung up the phone called again in a few days she did the same thing until I was furious and knew my blood pressure was going up the third time I called she told me I would have to pay a cancellation fee which i didn't owe, all this time i was being charged for service i never used, I finally called my bank and disputed the charges my bank refunded all monies except the initial payment, today I recieved an e-mail with cancellation and another fee from my account which my bank also refunded pending investigation, my bank supervisor stated mastercard woul go after thier monies, that was the only way I got them to cancel I also had contacted my lawyer to dispute the unauthorized charges, now I will see what happens...write a leter to the Better Business Bureau! they need to be stopped!

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Adriana Osio
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Jun 18, 2008 11:57 am EDT

I had signed up w/Vontage Home Service when it first came out. I received the equipment and WE ALL tried to get to work (which it never did). Every time I tried to contact the tech support via email, fax & phone, I could never get through (phone) fax & emails were never returned. I then tried calling the customer service line (which was another hell in itself) and every person who answered hardly spoke English and would tell me that they couldn't help me and that I would have to call tech support (which I could never get through). After a month, I ATTEMPTED to cancel my service (another hell). When I could get through to customer service, once again language barriers & they were always rude. They would hang up on me because they said they didn't like my attitude (frustration at not being able to convey in simple English that I wanted to cancel my service-which I was NEVER able to use). I finally got somebody who understood me & stated that they would cancel my service (no mention of cancellation fee & no refund). I checked my bank that following bill cycle and no charges were taken, so I thought all was good. Wrong! Since the fee was $14.99 I never noticed the deductions (thought they were bank fees) until I really went through my statements. They started billing me for service the month AFTER I cancelled & had been billing me for almost a year (I know that I should have reviewed my bank statement in-depth, but I felt that I was cancelled) When I called them to find out why they were still charging for services they stated that they weren't, when I told them that they were the operator on the line started to raise her voice & tell me that I was wrong and that she didn't need the abuse. I told her that my bank account was being abused & demanded to speak to the manager. She said no & hung up! I tried calling again & pretty much went through the whole thing again & was hung up again. Good thing that I kept my Vontage sorry you cancelled w/us yadda, yadda letter. I contacted my bank & told them what was going on & sent them the letter which had the cancellation date (they also checked my bank records showing the month that coincided with cancellation letters date & stopped all payments & reimbursed me. The kicker, Vontage sent me to collections for non-payment. I was able to get my bank to call them & inform them of the situation. I also wrote to the BBB and informed them about Vontage & their scams. I received a letter back for Vontage after my complaint to the BBB saying they were sorry, but they would not refund my money. I wasn't asking for a refund, since my bank refunded all my money. Scamming Idiots. They also outsource their tech support & customer service, which makes people frustrated because you can not only understand them, but when you try to explain things to them they don't understand half of what you say & accuse you of being unreasonable & hang up on you.

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kissy
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Jun 20, 2008 10:57 am EDT

Is this 'Vontage' the same company as 'Vonage'? Cause most of the people on here are complaining about Vontage, while the commercial and the website read Vonage. Are there 2 different internet services out there with similar names?

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Skeeter
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Jul 08, 2008 9:21 am EDT

We signed up with Vonage to save money on our phone bill. The customer rep. assured us our DSL would work with their service. After we transported our phone number to Vonage, we lost our DSL service because it is not a stand-alone DSL provider, which the Vonage rep. would have known. Consequently, we had no phone or internet service for almost 2 weeks and had to use cell phones to contact Vonage and cancel the "1-month free trial". They tried to give us a list of stand-alone DSL providers instead of canceling, but none were available for our area, so we called again to cancel. Apparently they never officially canceled, because we got a bill for the next month's service (billed in advance, strangely enough and debited it from our checking account using the debit card we used to sign up for the service!) After numerous calls and emails, we are still waiting for the refund we are supposed to get once we returned the Vonage router, which we could not use obviously without our DSL service. We had to pay reconnection fees to our telephone company to get phone service and DSL re-enstated. All in all, this whole venture cost us over $ 250.00, a sad lesson to learn when all we wanted to do was save a few dollars on our phone bill! I will never recommend Vonage to anyone and am amazed at all the similar posts complaining about the same thing. The BBB will hear from us too! This is obviously a fraudulent scheme to withdraw funds from people's bank accounts and Vonage needs to be stopped.

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Kel
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Jul 11, 2008 10:58 am EDT

I would imagine that these situations could arise but I have had only good luck with Vontage.

I sometimes have static if i am downloading a large file from the internet and talking on the phone but since it is saving me so much money I just avoid downloading while on the phone.

When lightning hit my house they replaced my unit for just the cost of shipping even though it was longer under warranty.

We have had it about 2 years and since I have friends all over the country and family abroad it had been a godsend. I save over 100 bucks a month now.

PS I live in rural vermont and I have comcast internet service

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fireman1000
Send a message
Jul 17, 2008 3:38 pm EDT

I had Vonage for over a year with little problems but in January of this year, I was without phone service for over a week. Everytime I called customer service, I was on hold for hours upon hours at a time and only got through after a week of this. When I finally got through, they were horrible. The service rep I spoke with said I would receive a survey afterwards and actually wanted me to LIE about my problem to which I said I would not and she went on to tell me it would affect her performance record and I told her the company itself was terrible. I told her that I would be switching back to AT&T and that I wanted to end my service with them. I called AT&T the next day and switched. I continued to get billed by Vonage for several months afterward and called to see why and was lied to beyond belief. Luckily I had scheduled my payments on my American Express Card and they were great to cancel the charges. I also reported Vonage to the FCC and my States' Attorney and they are now investigating their corrupt practices. Look up Vonage and you'll see where they have been sued and lost multi-millions and will do anything under the sun to get your money! This company needs to be driven out of business!

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Sheron
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Jul 21, 2008 1:37 pm EDT

We have satellite and it does not work correctly and they do not tell you. We have spend hours and hours with them and we are very upset.

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mohammad razavi
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Jul 28, 2008 7:13 pm EDT

i got my nitemare vonage service about one month ago. since i got my phone almost every day i had a problem.number one when i got my vonage phone customer service they never told me i have to have two lines to use my fax machine . after 20 days of service i was unhappy with service, and tech experince to solve my problem.any way to use my fax machine the tech suggest to use a double adaptor.i bough double adaptor, but it wouldn't fit in vonage box.called back they told me to buy some wires, and double feamale coupler, which i did, but it didn't work called back another tech helper told me to buy something else.any way after one an half hour conversation over the phone they told me they are going to give me two month free service, and send a tech to my house to fix the line so i can use my fax machine. i was happy untill they told me the tech come over by next two weeks .at that point i bagged them i need to run my bussinees, and i need my fax machine asap.but the gentelman who present himself as amanager name MAC BUENO .he said that 's all i can do i asked him about his supervisor, but he said i am only one can help you so i told him cancel my service, because iam unhappy.he told me i haveto pay $109.00 for cancelation, and there is nothing else he can do.so he cancelled my service.i hope we solve this problem friendly .because i am not going to pay $109.00 for the service cancelation which i had it for only one month, and 8 days.please takecare of this matter, and let me know the resualt. thank you

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Sarah Green
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Aug 06, 2008 1:14 pm EDT

I spent 3 hours on the phone with your company, as I was misrepresented when calling to find out about signing up for service. I was given to 5 different reps and a supervisor named Paul who told me that my card would be charged more money for disconnecting the service I was originally misrepresented on. A rep named Gary even called my telephone provider and conferenced with me regarding that they do not offer stand alone DSL in my area, as I was originally told by Samantha form NJ (Vonage rrep) on 07/30 that my provider did offer stand alone dsl, upon making my first call. I also found in ridiculous that there is a web page of just complaints about your customer service/company.

Respectfully,
Sarah Green.

Valerie
Valerie
US
Send a message
Aug 12, 2008 12:11 pm EDT

I HAVE HAD ENDLESS TROUBLE WITH VONAGE.I ORDERED IT IN NOV.

THEIR EQUIPMENT COULD NOT BE CONFIGURED WITH MINE. I HAVE

HAD NO PHONE SERVICESINCE NOVEMBER. I HAVE WRITTEN AND CALLED

NUMEROUS TIMES.I SHIPPED THE EQUIPMENT BACK TO THEM DEC. 26TH. WAS PROMISED DURING ONE "OVERSEAS" CONNECTED PHONE

CALL THAT I WOULD RECEIVE A CREDIT-NEVER HAPPENED. TODAY

I WILL SEND THEM ALL CORRESPONDENCE IN A CERTIFIED LETTER.

COST ME$100.TO REORDER SERVICE WITH VERIZON! TONIGHT I

DISCOVERED A SITE: "VONAGE SUCKS!" VERY, VERY OBVIOUSLY

THERE IS A MAJOR PROBLEM WITH THIS "SO CALLED" CO.

I SIMPLY CANNOT AND WILL NOT ENDURE ANOTHER OF THEIR

ENDLESS PHONE MENUS, VOICE PROMPTS, HOLDING, HOLDING, ETC.

I AM SO ANGRY I WOULD LIKE TO START A CLASS ACTION SUIT!

THERE IS A MAJOR PROBLEM WITH THIS COMPANY.

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BJ
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Aug 29, 2008 7:24 am EDT

I have been a Vontage customer going on 3 years now. I have never had a probblem with them and my phone works just fine. I use a cable modem from roadrunner for my internet access. In the beginning when I first started with them I had several questions about the system and never had a problem getting help when calling.

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mike kocay
Send a message
Sep 06, 2008 4:31 pm EDT

Wow! I am glad I read the blogs before I went to vontage. I guess I will stay right where I am! They put these blogs right below the vontage home page. I am glad I saw these first! Sorry to here that this phone company caused so much trouble. I hope everything works out ok.

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Ivy Kenner
Send a message
Sep 09, 2008 11:19 am EDT

Vontage lied to me from the first phone call I made to them. I was never told that the device would not work on satilight...until it was delivered and I had problems. After playing with it for two weeks, we decided to cancel the service. It was then that I was told that it would cost me $49.97 to cancel and that would be refunded 10 days after they get the device back. They have had the device back for well over the 10 days, but are now saying that it can take up to 3 weeks to get it inspected and a refund issued. Who knows what they will come up with after that time. If I had known about their customer service before had, I would have totally stayed away from Vontage to begin with. Everyone who has a complaint with Vontage should go online to the BBB in NJ and file a complaint. Word of mouth is the best business killer around, and the more complaints that is listed with the BBB the more people will stay away from Vontage.

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david
Send a message
Sep 16, 2008 12:33 pm EDT

You have been taking three payments out of my bank every month should only be one payment a month i only have the one plan with you, you are charging me with three plans a month for somtime i keep calling you guys but you do not call back please look into my acount to see what you are doing to me its wrong for taking all that money out of my bank all at once for no reason i do not like your sevice at all will be looking for new phone sevice i tried to talk with your peaple but dont seem to care its bad service that you have at head office yours truly david [protected])

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david
Send a message
Sep 16, 2008 12:38 pm EDT

Vontage sucks do not get it thay will bleed your bank dry stay away from this service.

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david
Send a message
Sep 16, 2008 12:56 pm EDT

just keep a eye on your bank with vontage,

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david
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Sep 16, 2008 1:23 pm EDT

I should of stuck with my other phone service this vontage is a joke and taking more then $24.95 out of my account like three payments a month out of my account but no more i called my bank today so thay can not go in and take money out no more, dont trust this sevice and i will tell my friends not to go with vontage and tell them what thay did to me for six months thay have been taking money thats not theres.

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Ray
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Sep 22, 2008 4:25 pm EDT

Thank goodness for this page. No way am I going to go through that. Thanks

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david
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Sep 23, 2008 11:10 am EDT

VONAGE RIP OFF, They dont even have anyone that works in the states, They all work from some country that cant help you, I have one account with them but they are charging me two extra accounts that i did not open for the last six months thay have been stealing two extra payments of $36.95 a month and not $24.95, I told them for months to close those two extra accounts that i did not open they said i had to pay $100.00 each to close those two accounts that i did not open, VONAGE shame on you for doing this and not just to me, They OWE me $36.95 x2 for the past six months, I tried to say close the two accounts for months but they did not so i called my bank to stop them from taking anymore money out of my account never again with VONAGE this is the worst phone service i ever had no one with VONAGE can seem to help you with anything but take money from you and money they should not be taking from my account, Was trying to save money with VONAGE but cost me more money then my old phone service was charging me, Just be aware of VONAGE.

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lorretta thomas
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Sep 29, 2008 4:43 pm EDT

I got vontage and it is the worst service i have ever had. i lost my internet service the first i got vontage and i called vontage they was the nasty people i have ever talk too. they told me i could cancel but it would cost me 100.00 then they hung up. the next time i called they said they would not charge me but all of sudden my account was over drawn and they put it threw a second time. i couldnt reason with these people. they told me that it wouldnt happen again. but it already costed me two overdrafts the following month was the same i hate this company i wish i could cancel this service

Valerie
Valerie
US
Send a message
Oct 02, 2008 3:39 pm EDT

After switching to a cheaper plan where the rep said there was no charges for switching plan, I was double billed for the same month. When called to rectify the matter, the rep said the 2nd charge was for switching plans. Being fed up, they screwed up my billing 3 previous times before, I asked to terminate the service. And was transferred to waiting music that has continued to play for over a full hour. They don't like to pick up the phone when you want to terminate service! How can I terminate vonage out of my life? Their rep are liars! There are many other instances of lies they are told, I don't blame the rep, its the company that trains them to lie!

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Chuck
Send a message
Oct 15, 2008 3:27 pm EDT

Vonage is thoroughly unfair to canceling customers charging you for everything under the sun. It cost me $400 to cancel two lines with the two routers. PLEASE HEAR ME CAREFULLY--- DO NOT EVER OPEN AN ACCOUNT WITH VONAGE. If you are not pleased with their service ----- YOU WILL PAY FOR THEIR INEPTITUDE AND POOR SERVICE!

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Mandy Davis
Send a message
Oct 16, 2008 12:31 pm EDT

My husband and i signed up for Vontage in August, 2008. Worst mistake we have ever made! We can not pick up any calls. They took money out of our bank account with out our permission. We called to try and resolved this matter in a friendly way, but it came down to being not to friendly. They wanted to take $98.00 more out to have it disconnected, now you tell mw where do they come up with this? We had to go to our bank to make sure they could not touch our money in our account. So i am telling anyone who is thinking of going to Vontage please turn and run as fast as you can, it is nothing but lies and rip offs! They had us on the phone for over 2 hours this morning, like we don't have a life ...OMG I HATE VONTAGE!

Valerie
Valerie
US
Send a message
Oct 31, 2008 10:54 am EDT

Vonage Sales department said Vonage Phone Service and Clearwire Internet Service were compatible. I found out the hard way they were not. The phone system kept rebooting and disconnecting me. I disconnected my service and Vonage charged well over $100 for stopping service. They also overdrafted my checking account by processing my American Express card change of information a day after the charge went through. The sales, customer service and equipment are below acceptable standards and I recommend avoiding Vonage Phone System completely if you are on Clearwire Internet Service. Clearwire is not responsible for anything but the internet connection to your computer not additional services like Vonage. BEWARE. Don't get trapped like I did.

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leonard curtis
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Nov 04, 2008 4:23 am EST

i was told i could make oversees calls and i want to call austrailia wha do i need to do to be able too

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natasha
Send a message
Nov 09, 2008 4:03 pm EST

Thank you very much. I was about to place a order with vonage. but not anymore i'll stick to cablevision

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barbara jones
Send a message
Nov 13, 2008 9:56 pm EST

I order vonage on the 23, of oct, and they told me that the would take care of every thing .they woukd have att to disconnect my phone ser, on the 6, of november but my phone was cut off on oct, 29 so i was with out service nov, 7 but thats not all they did not tell me that my home security would not work.So i have been with out security until nov, 14.So tonite i tryed to use my phone and the dail tone was gone for about ten min, what a phone co. thank you.

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Dereka samuel
Send a message
Nov 17, 2008 3:59 pm EST

I received my vontage unit in February and realized it would not work with my internet provider. I phoned customer service to and agreed to eat the $50 box but wanted my service shut off. They informed me it would be over a $400 fine to shut it off. What is this did anyone get satisfaction with customer service. Who do I need to talk to because they are still charging my account $10 for a service I have never used!

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Michelle Gutierrez
Send a message
Nov 18, 2008 4:15 pm EST

I too contemplated changing my service from At&t to Vonage, until I started reading other consumers feedback. I am normally one who would sign up and experience something negative and would warn others however I've learned over the years as a consumer if it's too good to be true, then it is. And you get what you pay for. Thanks for the warning, I think I will just stay where I am. FYI: I also have worked in customer service for years and I have witnessed customers being disconnected deliberately. One reason could be because these companies keep track of every phone call a customer service rep takes so if you have a low call volume the rep will answer the call and get the credit but hang up on the customer. Ive had low call volume but the length of time on a call is high because I help the customer resolve the problem but they don't take that into consideration.

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    +1 (844) 324-0340
    +1 (844) 324-0340
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    Sales
    +1 (855) 558-2436
    +1 (855) 558-2436
    Click up if you have successfully reached Vonage by calling +1 (855) 558-2436 phone number 0 0 users reported that they have successfully reached Vonage by calling +1 (855) 558-2436 phone number Click down if you have unsuccessfully reached Vonage by calling +1 (855) 558-2436 phone number 0 0 users reported that they have UNsuccessfully reached Vonage by calling +1 (855) 558-2436 phone number
    Partnerships
    +1 (732) 528-2600
    +1 (732) 528-2600
    Click up if you have successfully reached Vonage by calling +1 (732) 528-2600 phone number 0 0 users reported that they have successfully reached Vonage by calling +1 (732) 528-2600 phone number Click down if you have unsuccessfully reached Vonage by calling +1 (732) 528-2600 phone number 0 0 users reported that they have UNsuccessfully reached Vonage by calling +1 (732) 528-2600 phone number
    +1 (844) 365-9460
    +1 (844) 365-9460
    Click up if you have successfully reached Vonage by calling +1 (844) 365-9460 phone number 0 0 users reported that they have successfully reached Vonage by calling +1 (844) 365-9460 phone number Click down if you have unsuccessfully reached Vonage by calling +1 (844) 365-9460 phone number 0 0 users reported that they have UNsuccessfully reached Vonage by calling +1 (844) 365-9460 phone number
    US toll-free number
    More phone numbers
  3. Vonage emails
  4. Vonage address
    23 Main St., Holmdel, New Jersey, 07733, United States
  5. Vonage social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Vonage contacts
Vonage Category
Vonage is ranked 11 among 346 companies in the Telecommunications category

Most discussed Vonage complaints

scam
1
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