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Vonage Holdings Corporation Customer Service

1
Complaints135
Pending5
Resolved1

Vonage Holdings Corporation

23 Main St.
Holmdel
New Jersey
United States - 07733

Customer Support Phone Numbers

+1 844 324 0340(Sales) 1 0
+1 855 558 2436(Partnerships) 1 0
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
SatClosed
SunClosed
Plus

Vonage Holdings Corporation Complaints & Reviews

Vonage Holdings Corporation / worst voip provider available

St
Jan 15, 2019

This company should not be in business and anyone that signs up for this lousy service is in for a miserable experience. I tried this VOIP provider and the service never worked so I subsequently cancelled. Its representatives will threaten you with early termination fees and whatever it...

Vonage Holdings Corporation / international calling

Su
Nov 29, 2018

Firstly I would let you know that I have been with you since your initiation. I have family in the UK, one of whom is in the hospital, and cannot get through. I just keep getting a message saying that the lines are temporarily busy and to try later ... day 3, still busy? No, they are not!...

Vonage Holdings Corporation / fraud

Ma
Aug 17, 2018

To whom it may concern, I would like to start off by introducing myself my name is Mamie Rocha I've been a widow for over 40 years I'm 84 years old I own my home I have worked very hard all my life to have the things I have, Now the reason for this complaint is because someone...

Vonage / world plan and cancellation process

Ra
Jan 26, 2018

Several problems; 1) I was promised gift card at the beginning and when I enrolled, I was told that I'm not eligible. Surprisingly, why they have not validated my eligibility while enrolling me. 2) They charged 38$ to my card on 23rd Jan and I called them to cancel my service effective from 1/26...

Vonage / rebate never came even 18 months later still trying

Ti
Jan 10, 2018

Good luck, I've contacted the rebate team like 10 times still haven't received it even though they say they sent it. Now it's been over 18 months still nothing. this company is a joke. they just try to hook customers and then never send rebate. I just receive a generic response stating...

Vonage / deceitful customer service

Da
Oct 12, 2017

On 10/11/17, I signed in for service with my checking account. I was not told there was a time frame to be activated between when using a credit card versus a checking account. I was offered a $25.00 visa card for signing up. When I called customer service on 10/12/17 to change the method...

Vonage / poor customer service and refund policy

Tm
Sep 16, 2017

Gave a 1 year "reduced charge" for service. When the 1 year was up, without notification, doubled the charge for service to $34. When I called to cancel the account, was told cannot refund the charge. If you are going to use this company, make sure you keep track of the year and call...

Vonage / cancelling service.

Su
Aug 28, 2017

I ported my number over to Shaw on August 16. Vonage shut down my number on August 15. They charged my cc on August 18 for entire month. My anniversary day is every 15th of the month. Called them today on the 28th. They told me Shaw didn't inform them until 21st. Vonage refuses to refund...

Vonage / vonage refuses to port my number to my new phone service

Al
Aug 12, 2017

TWELVE days so far, 8/1 - 12th, spent trying to get Vonage to transfer my phone number. EVERY day on the phone for HOURS!!! My new service provider even did a conference call with them and me on the line. My new service provider called them many times having to WAIT the 20 - 30 minutes for...

Vonage / chat help - if you call it that

Kl
Jun 19, 2017

I am VERY disappointed with your online help. I received a call from your chat help, first of all what he was telling me, I could find NO where on the account. It would be very helpful if you had people that are understandable, this gentleman had a bad accent, not his fault. I would think...

Vonage / unauthorized credit card charge

Bo
May 20, 2017

Hey my name is Robert Elgin, I am an old man living at "14 Newport Dr Columbia SC 29223" Last month first week of April i got a microsoft blocking page with a phone number to call on my computer and i had to call that number as my computer froze.. when i called they said i have virus and...

[Resolved] Vonage / voip phone service

Nj
May 01, 2017

Horrible service, worst customer service, disconnected departments, still thinking they are at monopoly and have right to exploit the customers, hidden charges, customer cheating, they disconnect on 1st day of month, charge for entire month for which no service provided. They cheat you by...

Vonage / voip phone service

Wa
Apr 17, 2017

Don’t ever do business with this horrible company, ever! When signing up for their business service 9 years ago, they cancelled all my listings in local phone books and said it was “per my request”! What? What company would ever want to cancel it’s phone book listings? That’s when i should...

Vonage / Vonage

Pe
Jan 23, 2017

they drop calls all the time. call to complain and cant understand them, not in America. I would not tell anyone to use this ### service. not professional don't speak English very well. all them do is read from they q cards on what to say. I give them a minus 10 for grade. request...

Vonage / Scammers

Be
Nov 14, 2016

I signed up for this service and they said I'll have to pay $15 per month. Seemed like a great deal, price was also nice. But for some reason when they charged billed me they took $40 instead of $15! I contacted them right away and asked what was going on. Their rep was very rude and...

Vonage / Business

Tk
Jul 12, 2016

I was contacted to join vonage again in March. We had previously used their service but had canceled. WE do not use a land line often enough to warrant the cost. The sales person offered a discount and a $50.00 gift card that would be sent to me after 3 months of payment had been made. I...

Vonage / Unauthorized credit card charges & Unethical behavior

Dr
May 11, 2016

Used Vonage internet phone service for more than 10 years while I was AD USAF. I recently retired and came back to US. Cancelled the Vonage phone service. They charged me $150 for the device that I bought with my own money at Osan AB, ROK about 10 years ago at local retail store and...

Vonage / Number transfer & amp; customer servicd

Re
Feb 22, 2016

I thought that I was getting a good deal using Vonage, what I got was a complete nightmare of one lie after another. I asked to have my home phone number transferred. Vonage kept making one excuse after another as to them delaying the transfer. They assigned a temp number that they said...

Vonage / Voip phone service

Ku
Nov 21, 2015

I am with Vonage for my phone service and my service contract ends on 11/22/2015. I paid monthly service charges until 12/08/2015. Last week i moved to a different carrier and submitted number transfer which was transferred on 11/20/2015. Vonage automatically cancelled my service when...

Vonage / Cancelling Service

De
Oct 09, 2015

I cancelled my Service with Vonage 5 years ago. I never gave it a second thought until they called 6 months ago to tell me I owed 2 months like $42. I refused to pay and told them I cancelled 5 years earlier. Then they said they never had any indication that I cancelled my service. I said...

Vonage / File with IC3.gov, FCC.gov, FTC.gov

Dj
Aug 02, 2015

I was not getting calls on my phone. I called tech support. I had them fix the settings. When I contacted VONAGE to find out how long this miss setting had been in place, how long I had been going without the service I paid for, when this miss-setting had been put in and by whom ... The...

Vonage / Abused by Executive Support

Dj
Jul 31, 2015

Seems great UNTIL you have to contact support! I was not getting calls. I called tech support, tech support told me that it was set for 0 rings before going to voicemail and that will not allow calls to come into my phone. I had tech reset it. I contacted Executive support to ask when it...

Basic Talk (Vonage) / Deceptive Practices

Fr
Mar 04, 2015

Our phone bill every month from Comcast has been $137.00, and that’s just for phone and internet, not including cable. I was trying to get cheaper phone service. I was told by Comcast, that you can’t have high speed internet without a phone line. So, I chose to keep the...

Vonage / withdrew money without permission didnt cancel my policy after i made numerous attempts

Vo
Dec 02, 2014

I had service with this company three years and I called to cancel my home phoneservice twice two months ago they kept refusing and then lied to me saying they did but the phone was still on so I assumed it was prepaid and they withdrew $170 out of my bank and when I called they refused to...

Vonage Business Solutions V.o.i.p. Phones / stole my money out of bank account

Ri
Nov 25, 2014

Vonage business solutions told me the business phones had a thirty day money back guarantee. They lied the tech told me vonage doesn't work over comcast phone lines. I told the rep I had comcast and they still billed my card and sent the cheap phones. I cancelled the second day after...

Vonage / 6 month penalty charge

Dr
Apr 30, 2014

I am a Vonage customer, and was happy with the service, I have to leave the country for Europe, and I wanted to disconnect the service and return their device .first they said no problem, and no, I don t have to return the device and I can even program my disconnect date.Then I spoke to...

Vonage / cancelled account to stop me from porting my number

Ej
Aug 15, 2013

After many problems with vonage i decided to take my number to another company. while in the process of porting the number Vonage disconnected my service to stop this from happening. I called them since i still had almost a month paid left on my service and they said they cannot connect my...

Vonage / Vonage -Unlimited calling

Sa
Nov 06, 2012

I have signed up to Vonage unlimited to calling to India in 2010 Feb. Vonage clearly saying that it is unlimited. Here is the advertisement from Vonage.com: http://lp.vonage.com/ild-vw-on?LPID=india1&CMP=KNC-GOO-NB-Nb_-_Ild-Vw_-_Geo_-_India&gclid=CP-sxe3vurMCFROnPAodm3gAcw My usage i...

Vonage / Retail Activation

Co
Jun 24, 2012

I purchased a Vonage kit with phones from Walmart. When I tried to activate it on line, the only way to get the specials was t order a new adapter and wait for it to arrive. I called Vonage and they said they could do it over the phone and give me the specials. Their own representatives did not even...

Vonage / Rudeness

Lr
Jun 19, 2012

Vonage calls me and tried to sell me their service to replace my ATT service. So I listened to the pitch, then then the salesman gets mad at ME when I ask a few questions concerning how they will buy out my current contract with Hughes net and ATT. Tells me " Since I have so many...

Vonage / Did not cancel service, found out 3 years later

Ir
May 17, 2012

I had Vonage service in 2009, and after finding no need for a home phone, I called to cancel my service. Having heard nothing from Vonage or anybody representing Vonage I assumed the matter was through. Now, in 2012, three years later, I recieve a letter from a collection agency informing...

Vonage / lied about cancelling service

Er
Apr 28, 2012

I have been a Vonage customer for 5 years with 2 lines. I called to cancel my service because I am giving up my land lines. After being on hold for a while, I spent a full 5 minutes explaining why I was giving up service, and fighting off sales pitches - no I do not want a lower rate, no I...

Vonage / REFUSE REFUND

Cl
Feb 26, 2012

ON 11/2/2011 I CANCEL MY SERVICE WITH VONAGE ON 11/6 THEY CONTINUE TO CHARGE MY CARD $50. WHEN I CALL THEM TO REPORT THIS ERROR A RUDE, DESPICABLE PERSON B THE NAME OF SARAH REFUSE TO LISTEN TO ANYTHING.SHE KEPT TELLING ME TO KEEP THE SERVICE & THEY WOULD GIVE ME A LOWER PRICE I EXPLAIN I...

Vonage / Charges loyal customers higher and takes money after cancellation

Lv
Feb 14, 2012

I can honestly say that Vonage service was acceptable and solid during the many years I was with them. However, I recently switched VOIP service to a much cheaper service. When I called Vonage to cancel I was given the opportunity to have my service provided for 1/3 of the cost I had been...

Vonage.com / Stay away

Re
Oct 20, 2011

Oct 09, 2010, I contacted vonage regarding service. I was told my phone number could be transferred to vonage, so I gave my credit card information and set up an account. The same day, I was told my number could not be transferred to a vonage account so I asked them not to open an account...

Vonage / Terminate Service Nightmare!!!

Lj
Oct 05, 2011

Vonage is ABSOLUTELY one of the WORST companies I have ever dealt with! I signed up for service with them in March of this year and paid every month for a service I did not use, which is especially crazy on my part. In August, was preparing to move and updating my address with service...

Vonage / cancelling service/return equipment

An
Aug 23, 2011

Tried to cancel vonage service, they tried to trick me into making another payment. I would not recomment them to my worst enemy. My bill started at approx. 47.00 a month and ended at 62.00 a month. They kept going up with no explanation. Their United States corporate address is, Vonage 23 Main Street, Holmdel, New Jersey 07733

Vonage / Rip off

Sh
Jun 21, 2011

Vonage states that if anything happens to your internet or computer and the service is down, the calls will be forwarded to an alternate phone number. My cell phone was my alternate. This system actually did work, but...when we needed it most, it failed! My husband had a severe allergic...

Vonage / Vonage REDEFINES the Meaning of UNLIMITED

Zj
Jun 15, 2011

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take...

Vonage / scammers

To
Jun 05, 2011

For years I've heard complaints about that mickey mouse company. On June 4, 2011, I rec'd a wonderful offer in the mail, so wonderful that I got suspicious so I decided to check with this Board and sure enough, my instinct served me well. My advice to all of you is to: 1) Report...