Volvo Cars North America

I have a 2015 Volvo XC60 that is having an oil consumption problem with 90k miles on it. It started prompting me about a year ago that the oil was low every 3k miles (supposed to last over 10k). However now I am getting prompted every 500-1,000 miles that the oil is low. I have confirmed it is not leaking and I have taken it into the dealership where they have done multiple consumption tests I have read several forums, and this seems to be a larger issue with Volvos made within a certain timeframe. Volvo agreed to pay for the parts and my extended warranty covered the rest but the car has broken down twice since I have had the car back in the last two weeks. I do not trust the work done by Volvo. This is the copy of the letter I sent to *** Volvo outfling the problem in further detail: My name is *** and I have been working with your service department at *** Volvo since July to fix an oil consumption issues on my 2015 Volvo XC 60. I have been given a lot of conflicting information about the oil consumption issue and what type of oil should be in my car. I was told to get 5w-30 synthetic oil to carry around in my car and add it when the light comes on so I don't burn up my engine. Later I was chastised by the same service people that they no longer use the 5w weight but a 0w weight oil and then when I got my car back after the repair the window sticker at 5w-30 but that's not the main issues. It was finally agreed that my car needed a major repair and Volvo would cover the cost of the parts and my Zurich extended warranty would cover the rest of the repair and the first 10 days of my rental. My car was dropped off on December 17 to officially fix the problem. I was originally told that the repair would take 5 maybe 6 days. After very little communication, unless I initiated it I was finally able to pick my car up on the morning of January 16th and that afternoon my check engine lights went on because of a low engine coolant issue. At the time the AUX ports were also not working nor was the heat. I was told to bring the car back into Volvo when I had the chance. I didn't drive the car on Sunday and when I tried to bring the car in on Monday the car lost all power and I had to pull over and get the car towed to the service center. I was not allowed to ride with the tow truck driver to Volvo because of covid-19 policies so I took an uber home. After I emailed Walter C he let me know that there was a pinched plastic hose in the coolant system because of the way the engine was put back into the car. The car was delivered back to me on the evening of January 19th after the hose was replaced and I was told the AUX issue was a blown fuse. I dove the car very minimally until January 28th when I need to go to a meeting in DC. on the way to my meeting the heat worked only intermittently and then the cabin filled with smoke coming out of the vents. The neighborhood which I pulled over in was less than ideal in SE DC. My coworker who was also driving to the same meeting picked me up and took me to the meeting. After the meeting, she took me back to my car. I was told a tow truck might take up to two hours to come get me and they needed the key to get in my car. My coworker was unable to wait for the tow truck, I was not comfortable waiting alone in the neighborhood so I decided to drive the car back to Volvo. I dropped the car off at Volvo and was given a loaner car to go home with. Now I am waiting again to hear any updates on my car almost a week later. I am extremely concerned about the quality of work being done on my vehicle and my safety. I feel extreme anxiety that my car will break down on the highway again or in another unsafe neighborhood and I won't be as lucky to not have any issues. I am also concerned about the lack of communication from the service department. I am looking for advice and assurance that this is the end of my issues. I have clearly read on the internet that this oil consumption problem is a widespread and documented issue with the car, I would assume that the dealership service department would be well versed in how to fix the problem without issue but this has not been the case.