Myself having vodafone connection under family plan max 10. As I wanted to move out to other plan, and wanted...
I called up at vodafone customer care no. 55666 on 5thDec.07 to enquire about blackberry services plan & i spoke to below mentioned people in a chronological order ,first of all no one has idea about the services ..they are not trained enough so as they have a good product knowledge with poor communication skills...moreover everyone put me on hold for a minimum of 5-10 min ,took my name & no & disconnected the call ,i have the recording as well on my mobile...Even there supervisor who are good for nothing namely
Mr. Pradeep & Jaspal assured a call back & which never had happened....
Names of Executives attended my call:
Bhawna,Manoj,Khushi,Rahul,Pankaj & mala
This is really frustating i have wasted more than an hour in total on these calls & then also i have not get my query responded by these people....this is really frustating...after this i will arrange this article to get into the media ..
yesterday at 7:00 pm,i recharged my prepaid account by Rs 35 bonus card(300 local sms),i didnt get any confirmation sms that your plan is activated or not i called up customer care to find out what is the status as iam getting charged for my msgs.there was a customer care executive (DILIP) who is very rude and in a hurry to disconnecte the line,might b looking to improve his aht(average handling time),that idiot told me ur plan is activated on ur number at 9:00 pm,than i asked him "why iam getting charged for it " He replied" is there anything may i assist u with".
Its not the matter of 3-4 Rs but if vodafone cant provide customer satisfaction or cant solve the problem of customer than why just for formality u have open up ur customer care centre.Vodafone is waisting money for customer executives like these.If want to spend the use it for product quality than there will b no need for customer care.
Now point of lunch a complain is that i need my money back in my account and want u to take some strict action against that customer care executive.my accounts details are:-
i recharged my no. through Rs35 bonus card(si no.-[protected])
and if u cant do this also than iam afraid what will happen to vodafone,it can loose its customer like this behavious
I have paid amount(Rs.100.00 only, Kiosk accepted one 100 rupee note only)for hutch marathon but my...
Cell info display
All vodafone users in India are facing problem regarding cell info display from last three months , We call costmer care about this they are not responding in good manner , They are promoting there own ads instead of giving customer valuable information of Area Display (cell info display )
Dated : Dec/04/2007
The Manager Customer Service,
Vodafone Essar Limited,
Peninsula Corporate Park,
Ganpat Rao Kadam Marg,
Lower Parel, Mumbai – 400 013
FAX NO : + [protected] / 6666 1222
Dear Sir / Ma’am
Subject : Vodafone Cellular No. + [protected]
It does not give me pleasure at all to waste my time and yours about the CALLOUS SERVICES of VODAFONE INDIA.
Subject Vodafone Cellular No.+[protected] was on Corporate Account until Oct/31/2007 and since the same was been used by the Author of this message he wanted to Retain the Same No. on his Individual Name.
Necessary NOC from the Corporate Account was submitted to Ms.Neetu of your Kharghar Vodafone Store on Nov/01/2007. During the time of submission the Author had discreetly requested Ms.Neetu to complete all the documentation at one go to avoid any inconvenience to any concern later. Ms.Neetu assured that basis the NOC everything would be taken care off and also my Tariff Plan would be changed from Plan 699 to Plan 299.
However the same did not happen and Ms.Neetu called me on Nov/03/2007 stating that she would require me submit my Billing Address Proof along with a Photograph. The Author rushed to the store which is about 30 Kms from his work place and handed over the desired document and the Photograph. Again the Author requested Ms.Neetu to check and confirm whether the exercise of Transferring the Account from Corporate To Individual and the Tariff Plan is changed or not. She suggested that the Author clears his previous months Bill Amounting to Rs.1253.77,which was supposedly due on Nov/15/2007. The Author asked Ms.Neetu to advise him the Total Amount Due Until That Hour ( 19.00 Hrs Of Nov/03/2007 ) and she was kind enough to suggest the Amount which was Rs.1,322.00 and which the Author immediately paid through his Credit Card. And for which the Transaction ID is MKG-2-[protected] (19.04.05 Hrs). After making the payment the Ms.Neetu kept a Xerox Copy of the Payment Receipt and assured the Author that the Account & Tariff Plan Transfer would effect within the next 48 Hrs.
The Author waited for a confirmation for the next few days. Not getting one he called Vodafone Helpline ( 111 ) on 13/112007 and spoke to Ms.Tejas who said that the Plans have not been changed since she they did not receive the author’s documents. On being given details Ms.Tejas promptly connected the Author to Ms.Neetu. It was a shock to the Author when Ms.Neetu said that she did not process the documents since she would need Rs.500/- against some charges. The Author nearly lost his control and asked Ms.Neetu that incase he hadn’t called would Vodafone bothered to inform about the status. He also asked Ms.Neetu to pay the money and process the documents and her money would be reimbursed by 19.30 Hrs the same evening. Only the Almighty and Ms.Neetu know whether she had made the payment from her side but the author kept his word and by 19.30 hrs the same day he reached the Vodafone Kharghar store and paid a sum of Rs.500/- to Ms.Zahida but for which no receipt was issued. Ms.Zahida assured to pass on the money to Ms.Neetu and said that everything will be all right now.
On Nov/17/2007 the author called Vodafone helpline no.111 and was shocked when he was told that by Ms.Priti that neither the author’s documents have reached at her end nor his payment was reflecting in her system. Later she connected the author to Ms.Suhasini who in a blink said that the documents have been processed on Nov/17/2007. She also assured the Author that she would make a note that the delay has occurred due to Vodafone and hence the author may be billed @ Tariff Plan 299 from Nov/01/2007 the day when the NOC was given to Vodafone.
The Author’s misery did not end here and on Nov/28/2007 his Phone was disconnected by Vodafone. When contacted one Mr.Shyam came online and assured that the mistake is from their side and that the Line will be restored within the next Two hours. When told about the course of events, even Mr.Shyam was surprised that the Payment made of Rs.1,322.00 was not reflecting in his system. Mr.Shyam kept his word and the line was restored.
The Author now sat back and relaxed that at last Sanity Prevailed with Vodafone and his miseries have ended. He received an SMS on Dec/12/2007 that his Bill for the month of Nov/2007 is due on Dec/16/2007 for an amount of Rs.619.22. While he was waiting for the Bill Soft & Hard copy he found that effective 12.50 Hrs of Dec/03/2007 his out going calls are barred. With utter disgust the author called Vodafone at 111 at 14.00 Hrs and this time one Ms.Monica came on line and informed that since the Credit Limit on the Author’s Cell no. is fixed at Rs.300/- his line has been disconnected. She also commented that the Verification Process is still not over. The last nail on the coffin was that when Ms.Monica was told that is it not Vodafone’s Duty to inform the Patron about the Blocking Of Any Service. At 14.00 Hrs, Ms.Monica smartly forwarded an SMS at 14.08 Hrs stating that the out going services are blocked and mind you this was after the author had disconnected the call.
Now the Bone Of Contention is :
Is it the Patron’s Responsibility to check whether his File Is Moving Or Not ?
Is it not Vodafone’s Responsibility to Inform the Patron Regarding The Status ?
Is it not Vodafone’s Responsibility to Inform the Patron Regarding The Blocking Of Any Service Giving Reasons and Not Lame Excuses When Caught by the Scruff ?
Does VODAFONE Only Believe in Harassment Tactics ?
Does Vodafone works in this Callous Manner Globally Or Is It Just Taking The Indians for Ride ?
Your soonest advise on the above would enable the author to set further course of action.
D-115, Raghunath Vihar, A.W.H.O,
Navi Mumbai – 410 210
Hand Phone No. + [protected]
( Currently Works Only Per The Whims & Fancies Of Vodafone )
My number with Vodafone is +91-[protected]. I have been using this service for a year now, but the network...
Vodafone new postpaid cell phone connection applied for and charges deposited at Vodafone Essar Digilink Limited,8 Shahnajaf Riad,Lucknow-226001,UP,India on November 26 vide receipt No.2386.
The new connection number [protected] advised by the company people in writing on the receipt communicated to friends in India and abroad incurring an expense on Rs.511/-
On Dec 2,2007 a new connection number was allotted([protected]).Thus my expenditure in communicating the earlier advised number was put to waste.
Till now ie 7am IST on Dec 4,2007 the connection is not activated.In anticipation of the number to be acivated by Dec 1,2007 as assured by the Vodafone staff,I surrendered my 5 year old Reliance Cell connection and still remain without cell phone due to inefficient and insensitive service of much hyped and widely publicised Vodafone services.
Let my wasteful expenditure of Rs.511/- and deposited amount of Rs.599/- be refunded so that I may now have option to move to more efficient cell phone operators in the market.
-Anil Kumar Misra
Landline phone +[protected]
I had called a friend, who had a caller tune. After disconnecting the line I received a msg from 56789...
VODAFONE through global direct sent some people at my residence for converting prepaid to postpaid.Since the tariff plan they offered was good so i changed it,but i did not get the plan that they had promised.I was promised 100 sms free every month which i never got.Why is vodafone cheating people?Is this their way of selling services by doing a cheap lying buiseness.The name of the executive is Shweta no.[protected].(global direct),mumbai .Please take some action
am Om prakash Ahuja one of the customer of "Vodafone" having a mobile number-[protected] and [protected] is continously suffering from the worse services just because of Useless "Customer care and Nodal serices". only from last 8 or 10 months just a short tenure.
My purpose of writing is only to tell other people of vodafone how much Useless company managment you are having in delhi, no one is sincere here in working.
I am trying to contact Appeal auth of delhi from last 8 months but wont be able to contact,every time for the prblm resolution i have to wait here just bcoz of useless customer care and worse nodal team.
I have made a latest visit on Dwarka Vodafone store delhi to submit appeal but they people rejected and refused to accept my appeal and for a complaint resolution they people took 6hrs and at last after 6hrs they people are unable and wasted my time.
This is not a question of one time every time for a prblm,i feel helpless bcoz Yours Delhi services,like customer care and nodal and even appeal foounds to be...............worse.
Again-2 how many time i wrote to you poeple. if one one who is having or feeling guilty paass this msg to all india operation head ,or to concern person. I do have a wish to use the services but not bee able just becoz of process.
I have marked email to Nodal,Appeal and also to care but no revert from Appeal.
Or other wise to tell me how should i contact to concern person. i already losted my lots of time and even money.
MY remain or unsolved prblm are :
my prblm are as follows:
1) I am not aware of the charges of sending Email, Reciveing attachments,doing Fax and about making distribution list,abt notification alerts
abt the significance of Buisness hours,wt effect i found when i change my buissness hours and days,how can i revert email through voice ivr, how can i send voice mail and in which manner Mobile Terminator will recieve
2) Currently i am facing a prblm that i am not recieving notification alerts, also there is some technical prblm whn i dialed 131 and move for changing buisness hours through cell
3)My major and main prblm is Your Customer care, i have given you a lots of feedback in regard of customer care services,specially in respect of your some responsible person like Amita, Premlata parihar,sanjoy Team,Rm. vishal gautam, Parul Bakshi,Sonika gaussain and suresh bhati but wt i found no change same things and useless serivce are on way,
For i a valid concern i have to make a N number of call in customer care serivce and wt u people do with the call
1) Your front executive dont know abt the concern, they people dont have a complete knowlege regading product service as in regard of lack of knowlodge they people start arguing with me and waste my time
2) Most of the time they people dropped my call and even forget to pur intraction in account as a result i have to reveal the whole story to some one else
3) When call is transfer to some senior person like Anu shree,Gargi,Sanjay khan,Saurav mittal,Niti,Shubham and lots of person are present there, instead of answering me in reagad of my query they people alway revert :Sir give us next 24 hrs i will give u a call back and after 24 hrs there is no such person is available so again wastage of time and energy,and as a result i have to made a lots of call
4) Your concern team is dont have a such a good knowlege and even your All the vodafone store which i have visited in Past found to be uselees and dumb in regard of knowledge,The people dont have infro regardng the serivces and even your concer team persone bhawna made a call in past and without being loooking inot the matter wt prblm customer is facing and wasted my time and told to me for your concern i need a time i will give you a call by the next afternoon, i dont know whn afternoon of vodafone is going to be over
5) Right now tell me wt should i do in the hour of emergency,customer care is not available to me and nodal and appeal authority are also seem to be useless, wt i observe the company process is just doing a wastage of time and money.
I am not aware of the services which is running on my number [protected], and even in past i made a visit on the Hutch shope situated at sout ex. there i have a words with Mr Augustin and he told me that in the month of october or after six month you will get M2M pack free for the next six month,but there is no such records as per your customer and even the request is fwd to concern team.
You people are providing lots of frustration to customer and no one is looking in to the matter and every time you people barred my customer and whn ever i asked your company for appology no person come out and do appology.
Wt exp i am having in front of me that vodafone and hutch the multinational companies are working in india for only profit and even the indian employe are also doing the same,just becz either they dont have self respect in front of the company or wants to be shameless and to help company for exploitation.
YOur frustrated customer
Om prakash ahuja
This is a clear and detailed narration of the entire episode of my harrassment by vodafone / hutch. if anyone...
I have a vodafone connection and the no.[protected]. On 15.11.2007, I received a service message regarding SMS alerts on cricket. Since I received a service message, i just read the message and closed without activating the alert. After a few minutes i am receiving a message that my SMS alerts on cricket has been activiated and sum of Rs.99/- has been charged and deducted from the account balance. Immediately(after 5 minutes) i called up the customer care and spoke to someone asking them what was going on and why did have to deducte Rs.99/- from my account balance when I have not requested for cricket alerts. The personnel on the other side kept saying they sent these service messages by default sent to everybody and that he would look into the matter and requested to call up after 24 hrs and see what he could do.
After about half an hour i spoke to another lady and asked her what she could do to recredit the Rs.99/- to my account balance.
She said that the complaint is registered (registration no.[protected])and that her superiors would study the case the get back to me on Mondayi.e., 19.11.2007.
I dont know how many such incidents like these have occured to other customers and many without knowledge will be paying the postpaid bills for all these service messages. I would definitely want to get back my Rs.99/- recredited for no fault of mine.
I had caaled severel times to voda fone customer care but there was no response from them as iam on roaming I...
I went to get a replacement SIM for my Vodafone number, and was told it will take 2 hours for activation. Its been over 24 hours now, and the SIM is still not activated. The best part is that the Vodafone Shop at Ansal Plaza, New Delhi, does not have a telephone number listed on Just Dial or even with Vodafone itself!! SO when I called Vodafone Customer Care they told me that I should go back to the shop, as they have not received a request for activation. It is surprising that Vodafone does not have a contact list of their authorized stores.
Such pathetic service & I have been their customer for 8 years!! I wonder why I am tolerating this!
I purchased a Blackberry device from Hutch (now Vodafone),Ansal plaza, new delhi after paying MRP Rs24990...
representative of Global Direct, Lower Parel Mumbai who are DSA of Hutch approached for booking, accordingly advance was givento them. They failed to either provide a connection or refund . After one year on 15.6.06 vide receipt No.03648 they again promised a connection in lieu of previous booking. They failed to provide it also. Requests for refund have fallen on deaf ears. Company says to contact their Manager Mr. Amit Roy ([protected]) who does not pick up the phone . I have not got neither refund nor connection.
my first complain is that i am not able to connect with vodaphone custumber care from last 3 week.
my second complain is that i got a call from vodaphone to select my callertune and i seleted sawaria title song as my caller tune but now my caller tune is bhool bhulaya song and my balance is also deducted and since i am able to talk with custumber care i am not able to give complant for this....................
so please take some action regarding this
I was using hutch prepaid connection, i got a call from customer care agent for the request to change my prepaid connection to post paid connection to save the call charges...i agreed but they never explain the plan properly..and now my call services are blocked due to my credit limit..i was never told about that...i asked to customer care then they told me to pay a part of amount bill..then i pay Rs.500/- as bill payment on 25/10/07 at 4.00pm around and i was told that they will activate my number in two hrs..but till now my number has not been activated....now i am quit unsatisfied with your service and want to discontinue the service...please tell me the procedure for the same...my phone number is [protected].
Dealing with vodafone as been absolute nightmare. The bill payment has been done on in the month of sept 07...