Vodacom review: illegal activity on accountd 142

I went to Southgate Mall yesterday afternoon 16:55 @ Vodacom 4U shop L129 Southgate to buy a Microsim. The consultant 1st of all did not even know what a microsim was. Her attitude was appalling acting as if we are wasting her time and responded “what must I do if I do not know what a microsim is” which I responded and telling her about her attitude and pathetic customer service. I asked for her name and she refused to give me her name and ignored me and continued typing on her computer. I took a seat and told her I am not leaving without her name and she told me that cant I see that she is busy? I then asked her four colleagues for her name and they also ignored me and I started shouting for the manager and one guy responded saying” why do u scream” Thereafter a shouting match ensued between me and this lady with the “fake lashes” that the only way of describing her as I do not know her name. She had the audacity to tell me that I must go ahead and complain and see who cares and I am wasting her time as she is busy. All four of that consultant continued with whatever they were busy with and ignored the whole situation and there were also customers present that witnessed the whole scenario. (Please view the tapes if there is)

I then left but was still furious and unsatisfied with the situation. I Went back and wanted to take a photo of “miss fake eye lashes” and she was not there. I found this lady on the attached photo after a second attempt to take her photo. She hid her face the 1st time. This lady on the photo told me that William is the store manager and will not give me his surname. I cannot believe the pathetic customer service and the arrogance of all the consultants in that shop. Shielding each other from wrong doing. “Poor service is a disease in that shop and they do it with pride wearing and representing Vodacom.

This was above all the worst service I ever received in my whole entire life…

Please respond as soonest and if no satisfactory outcome received, I will personally e-mail this to all the directors @ Vodacom and I am taking a stand for all “other” customers that might experience the same pathetic and horrendous service.

Yours Faithfully

Hellen Chotia
[protected] (Still looking 4 a microsim)

Good day Sir/Madam

I upgraded last year to a black berry bold 9900 and later the year even bought my self a play book. As I had problems with black berry after 7 months I took it into the Supplier refer report below loaded on hello Peter.com Not sure whether you can intervene as these guys are causing the BB brand a lot of damage.

Ntawanano Bivankulls received us at after a sms was sent to come & collect my Black B Bold 9900(< than 8 months old). Advised that only a battery was replaced & software updated. I enquired regarding the 2nd battery that was handed in, lady advised she does not know where it is and had a no caring attitude. I explained to her what was written on the job card and referred her back to it after which she acknowledges that the problem does not seem to be resolved. Eventually she went to fetch a 2nd battery not sure if it is mine & I told her that I received the phone from Vodacom with two batteries and that the problem occurred with both batteries and that this was not the problem reported. I further said if she is unable to resolve or respond in a manner that can advise me what they intend to do to resolve the problem I request to speak to a Manager. She went to call the manager Pieter van Der Westhuizen, he just decided not to come out and adress us, after 25 minutes we left and advised her that I am going to complain about poor service. I asked who Pieter reports to and were told it is Cherisa Biitong and asked if she was in, only to be told she runs between branches. No nr given

Vodacom called back apology accepted. Promised a new phone got the new one, scraches on the back, charge portal worn out etc. Took it & did not mind that it was a refurbished unit was just hoping it works. 2 days later phone reboots it self. As murphy's law will have it I handed the refurbished tel in with the same person Ntawanano Bivankulls after I lodged the first complaint & asked that my time not be wasted again & explained in detail & wrote down what the problem was. Next day got an sms it is fixed again wanting to believe the better report that it was indeed fixed & not an empty promise I went there. At my arrival a white Afrikaans gentlemen assited me and after he told me only an upgrade was done & the battery tested. I replied that it is unacceptable. He then decided to conveniently pass me on to the person that booked it in so as not to deal with me. After 2 days that I did not hear anything I phoned in on Sat to find out it was still not sent for advance repairing. Drove to Menlyn took the phone back at least I will not have to work with such **** again and took out my old Nokia. Phoned 082111 to complain and ask if a customer with a R3000 bill qualifies 4 a new phone told to phone back in 3 days and find out, told the call centre agent I will not phone them back.

After the second phone not sure whether I want to work with a Black berry again and the playbook 64GB that I bought is now useless as well.

Your faithfully

Willie Swart
[protected]

since I refused to listen to a salesperson trying to sell me a mobile contract 2 weeks ago, I am constantly hounded by calls on my mobile form an unknown number. the person waits for me to answer and immediately disconnects. This happens 4-6 times a day. I have reported this to the police and I have an OB number. The service provider which is Vodacom refuses to follow this up. They claim the police should do it. How do I put an end to this constant harassment?
.

On 1/7/14 I did an upgrade via Vodacom's on-line, to a
Blackberry Q10 Flexi 150 for R289/month. On 3/7/14 I received an sms stating
that my delivery was on its way. On 4/7/14 when I checked the status of my
order on Ram's website it stated that I was unknown at the delivery address and
was unable to get hold of on the number provided. I then phoned Ram to find out
what delivery address and contact details they have as I have provided the
correct details when I did the upgrade.
The details they gave me was for the suburb of Benoni with postal code 1516 and a telephone number
I do not know. I only gave my cellphone number and work number when I did the
upgrade. Ram informed that I need to phone Vodacom to make arrangements for
re-delivery. On 7/7/14 I phoned Vodacom for re-delivery. I spoke to Gomotso and
she also confirmed with me that address as Benoni area postal code 1516.She
asked me to reconfirm the address and telephone details which I did. She made
me stay on the phone to confirm the correct details with Ram for re-delivery. She
then confirmed with me that they will deliver the next day 8/7/14. I checked
the status again on 8/7/14 on Ram’s website and saw the phone was send back to
Vodacom. I phoned Ram to find out why they have done so as the correct details
was confirmed the previous day. They told me the details was not confirmed. I
phoned Vodacom again to find out why they have not confirmed the correct
details. The lady I spoke to said that they first need to get the phone back
and be sure the upgrade has been reversed before they can re-deliver. She told
me I could only phone back on Monday 14/7/14.On Thursday 10/7/14 I received a
sms stating that the order has been reversed and that my contract has been
reset to the current status of R315 top up. On Saturday 12/7/14 I phoned
Vodacom to find out what to do. I spoke to Angelo which said I need to speak to
Tim as he is dealing with the order. He transferred me to the upgrades
department and no one knew who Tim was. After numerous calls to Vodacom and
being transferred up and down between departments I spoke to Andisa who said I
need to speak to the on-line sales department and transferred me to Asiza. Asiza
told me that there is nothing that Vodacom can do if the details have been
supplied incorrectly on-oline. I told her that I have not supplied the details
incorrectly and that the mix up came either with Vodacom or Ram. She told me
she needs to raise an e-mail to admin and they will only attend to the e-mail
on Monday 14/7/14 as they do not work over weekends. She confirmed that I have
to wait for an agent to contact me and if the deal is still available I can
reapply or I need to take something else. On 14/7/14 Admin phoned me and said
they can’t do anything about what happened and they will let on-line sales
contact me again to give me new deals. At 14:00 no one phoned me and I phoned
on-line sales myself again. I spoke to Nomhla and told her the whole story of
what has happened. She also told me that they can’t do anything about it. I
asked her if it will be in any persons right mind to give details of an address
for a delivery which they are not known at or give a number that they don’t
even know. She was unable to answer me. She also confirmed that the deal was no
longer available which I apply for and I won’t be getting this deal and I have
to take something else, she also said that the Blackberry Q10 was out of stock
and the suppliers has not informed them if they will get new stock or if the
phone will be discontinued. So in other words if you do an upgrade or whatever on-line
and a mistake comes in Vodacom can’t take responsibility as you have done this
by yourself and you spoke to no agent. I asked her to speak to a supervisor
which she then confirmed that Precious the Supervisor was busy on another call
and she will phone me back. I asked her if she will be phoning me back today
and she said she has to phone me back today. Well it is 19:49 the evening and
no Precious has phoned me till now. I have no satisfaction with Vodacom and how
this is dealt with. They are just throwing their hands up and say that they are
not in the wrong and won’t even do a bit in helping out. At this point I have
lost a deal that I correctly applied for and a phone which I really wanted. Vodacom
will be losing a client shortly.

I would like to lodge a formal complaint against vodacom 4u and vodacom.

This complaint must also include formal complaints against the following people:

1. richard dhlamini ... works at vodacom 4u store in midrand [protected]
2. tashen bechoo ... works at vodacom 4u store in midrand [protected]
3. the entire social media team handling the vodacom facebook site
4. the entire social media team handling the vodacom 4u facebook site - inclusive of staff members and line managers - the following names to be included :
- miranda deliwe
- clearice september
- samantha petersen
- zaheer de allende
5. gerald at vodacom store in greenstone shopping centre in edenvale.

Problems experienced thus far:
30 august 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that a new contract and new phone supply could be done in an hour = took 3 and a half hours
30 august 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that a new proper phone pouch is to be supplied with every new phone bought that day = and suddenly did not have stock available.
1-6 september 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that the 2 pouches (because 2 contracts were taken out) would be delivered during the course of the following week = it did not happen
Vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) then stated (after very many e-mails an phone calls) that it would be delivered during the week of 15-19 september = it did not happen - again.
I gave the vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) three copies of the last three months' statements from our previous cellphone contract supplier (autopage) and stated more than once that this is to be matched in the best way possible. this never happened as we were incorrectly informed and very ill advised and got sold a sub-standard version.
11 september 2017 :: after only 10 days my wife's airtime service was cut off - both myself and my wife stated to richard dhlamini that the airtime must match the airtime we had at autopage. he "forgot" to say that once the initial r100 airtime was used up; that the airtime was completely finished and had to be topped op manually. never once was this communicated. and this after we stated that the new contract had to match or better the old contract. with autopage - once the 'free' minutes was used up - the client was automatically charged for extra minutes used - exactly what we said we wanted !
15 september 2017 :: moving to a new / better contract could only happen after 30 days - despite the fact that we were not informed properly.
01 october 2017 :: the brand new phone died off as and when it pleased. eventually resulting in a completely dead phone - no matter what we tried to resolve the problem.
02 october 2017 :: vodacom 4u in vodaworld midrand (specifically tashen bechoo) spoke to my wife & refused to collect the phone and have it replaced.
04 october 2017 :: we were forced to go to another vodocam outlet to get the broken phone attended to.
04 october 2017 :: the vodacom shop inside greenstone shopping mall in edenvale very reluctantly took the phone in and stated that they are doing us a huge, once-off favour to send the phone away. not once were we told what the process involved, this despite requesting information from gerald at the store.
04-23 october 2017 :: never once were we offered a replacement phone or any form of compensation due to the fact that my wife has no phone - thus no connectivity - n o t h i n g !
After requesting (and very many many many e-mails) to be upgraded as from 1st october ... the phone line [protected] was dead. no phone calls could be made ... no bbm ... no whatsapp ... no e-mail ... nothing.
01 october - 23 october 2017 :: despite e-mail after e-mail after e-mail and phonecall after phonecall to vodacom 4u in midrand - they chose to ignore us - hoping that we would go away.
01 september - 23 october 2017 :: thirty one (31) e-mails were sent to social.media@vodacom.co.za ... all with feedback that all issues will be addressed and escalated - yet absolutely nothing happened.
01 october - 23 october 2017:: numerous messages were left on the vodacom facebook page - nothing happened - the truth hurts as they removed my name from the profile to stop me from posting.
01 october - 23 october 2017:: numerous messages were left on the vodacom 4u facebook page - again nothing happened - this despite the fact that action was promised.
01 october - 23 october 2017 : during the past three weeks i complained three times at hellopter.com and every time it was indicated that the complaints would be addressed and resolved - nothing.
... and so on and more ...
... and so on and more ...
In conclusion:
Please assist in cancelling the vodacom contracts for [protected] (gerda viljoen) and [protected] (divan viljoen) as i no longer have any faith whatsoever in vodacom.
Please assist in the receiving of compensation for the entire period that my wife has been without connectivity and without a phone.

Regards,

David viljoen
[protected]

I am a very loyal Vodacom Customer and really enjoyed using your Vodacom service, until recently.

I recently started working for a new company and had to change my payment date from the 25th to the 7th. On the 23rd of September I phoned to change my payment date and was told that my payment date could be changed but payment would not go of on the 7th of October but only double on the 7th of November, which I agreed to, but to my surprise I found that on the 7th of October Vodacom tried to deduct R1903.99 and again on the 7th of November R2855.99. Because I was unaware of the unsuccessful payments I managed to make a payment of R2856.00 on the 10th of November, but I made a mistake with my reference - I used “I25589” instead of “I25589528” and immediately phoned to rectify this mistake when I noticed it, Vodacom representative said that my payment needs to be traced as I used the wrong reference.

It has been almost 3weeks now and still no payment has been traced, no Vodacom representative has contacted me once, instead my line was first disconnected and then later on removed from the Vodacom network. The service that I received from Vodacom representatives has been very poor and not transparent at all. Today again a representative tells me my contract has been handed over and directs me to the legal department and then when phoning the legal department they tell me my payment is still being traced and that no hand over has been done, but that I would have to buy 2 x new sim cards @ R110.00 each for my lines to be reinstated and that I would forfeit all my remaining airtime which amounts up to about R800.00.

I am now tired of phoning Vodacom and speaking to representatives who clearly does not know what they are talking about, as not one of them tell me the same thing.

I don’t want to give Vodacom a bad name but the service delivery is a disgrace to the company.

On 27th of march i did a sim swap. I asked to get my number [protected] back and had a new starter pack and i phoned from [protected]. After 5 hours a message came through that it has bèen processed and completed. I could not get my bbm to work so i phoned 082155 and they said that it has not yet been loaded on yet. So i woke up this morning 28th march and saw that my number is the [protected] that i phoned them from. I again phoned 111 again and asked why it was done this way. The lady then told me that the agent that i phoned must have mixed it up and i must just go buy a new starter pack and phone again.so i must waist my time and money again for something that was not my fault and have a number that i cant use. The lady blatently told me she cant help. So i waisted my time and money doing it through 'help' line. I would like an answer on why their mistake is now my problem. Feel like changing my service provider.

On monday morning +-7h50 i`ve sent a sms to vodacom number [protected] and on tuesday morning +-7h40 again i`ve send another sms to the same number. My cellphone report as the message is been sent but to my surprise when I meet with the people i`ve sent the message to, they claim they have not received tyhe sms`s. Please may you check for me, as it is very crucial, if the message is been sent or not. My cell no is [protected] & my e-mail add. Is joseph@wrapsa.Co. Za

On the 1st of december 2017 I have upgraded to an iphone 4 package. Advised by the vodacom potchefstroom dealership at mooi river mall. I really wanted the package because business wise the 250 meg data bundle would help me alot. A month later my account was higher than normal so I realized that I didn't receive the free megabytes.In the last few months I really tried to have the problem fixed. After hours and hours of trying to have the problem fixed between the customer care department, the upgrade and accounts departments, the dealership in potch my account was finally fixed. Because I wanted the problem to be fixed my account is now suspended and blacklisted because of non payments. Now my problem is this

1) please listen to the hours of recordings about the problem and each concultants advise and service of where I am in the situation with my phone now

2) why did the dealership admitted to the mistake where the package was put on a talk 500 instead of an iphone 4 package

3) why was there not clear communication to me about my problem

4) the damages caused by the mistake from vodacom must be captured in a value

5) the way service has been delivered to me is unacceptable again listen to all the recordings. Why did this problems been adressed take months to resolve at the end still with no clear indication on where I am currently

Lastly I want to adress this very clear that my business involvement is helping the rural communities of south africa by creating jobs and feeding them through a bucket system vodacom do have involvement in these projects as well my question is : will vodacom help the rural communities the same way than they help me ? If that is the case my polital involvements from local to national goverment must be contacted and adressed that vodacom is not on the support level enough to be involved in helping the rural people of south africa through their service and I will not let them struggle the way I have been struggling

Contact me on camsmook@gmail.com

I am not a vodacom customer but money was deducted from my bank account. I launched a complaint with them on the 7 may 11. All my details were given to them including my bank statement reflecting the deduction made by vodacom for the amount of r899.00. They were to get back to me on monday or latest tuesday (10 may 11) to have this resolved. To date I have not been contacted. This has offset my account. So long as vodacom has our money they care less of the inconvience one has to go through to get back their money.

I am shocked shocked and even more shocked at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF) Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.

I visited a vodashop at the eastrand mall, shop telephone number [protected], salesman – Alicia and cashier – Jacques. I basically went there to buy internet bungles, but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have, I will take my business to the competitors as long l will be treated as a customer.

Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!

I had purchased a Blackberry cellphone from Vodacom less than a year a go, the cellphone was always problematic from the get go. It had undergone numerous "cell phone upgrades" & the phone still had issues. A few weeks back the cell phone track pad had completely frozen and I had taken the phone into Vodacare Gateway, The assistant had a look at the phone and said that it is a track pad defect and the phone will be repaired or replaced. A few days ago I receive a call from the store manager of Vodacare Gateway, Rishi, and he tells me the phone had water damage and could not be repaired. The phone was never exposed & really was a shock to hear. He says that the reason could be due to sweaty palms. he thereafter put me into contact with escalations who also was no help at all & said the exact same thing. I requested a damage report and to date this request was ignored. It is very dissapointing customers need to be aware of the type of provider Vodacom really is!

on 02 April 2017 I paid a settlement amount of R1, 113.73 at Standard Bank Benoni account no.[protected] ref.206726 account holder JM Ndala cellular no.[protected] to Vodacom using M65 deposit slip.The account was cancelled, and the contract invalid.Suprisingly this month an amount of R135.00.popped up as a deduction from my ABSA account by Vodacom. What am I owing now? What must I do to close this account.

Good day

Kindly note that i had a 24 months contract with Vodacom, my contract ended last year December, and the account was going out on a stoporder, no-one in the store explained that when my contract end( I bought myphone at Vodacom Hatfield store ), I must cancel it, I lost the number and Ihave never did a swim swap after then .

After 5 months, I get a call to say that I am going to betaken to the legal department, from that 5 months there has never been a stoporder from my account from Vodacom that shows that there is money that I haveto pay .

Please get back to me regarding this matter, as I can’taccept to pay for an assert that I don’t have anymore .

My cell : [protected]

In Dec 2017 we took out a Data contract together with Samsung Galaxy tablet. This was a Christmas present for my daughter. We gave it to her immediately so that she could play with and and that we can test it before the 7 day OBF period. The device wouldn't charge at all. I contacted Samsung who said it was a device problem and Vodacom needed to replace it. Vodacome refused to replace the device until it had gone to their service/repair department. We emphasized that this was a Christmas present and we needed it resolved before Christmas. On 23 Dec we were told that the device was in fact faulty and that it would be replaced. However, they had NO stock. I cancelled the contract and purchased a device from elsewhere.At the end of December I was billed for this contract and at the end of Jan I was billed R5500 for the device. This amount was included in the debit order that was debited from my bank account. I contacted Vodacom immediately and it took a week to get a response from them. On 9 Feb I managed to get them to agree to refund the R5500 to my bank account and not as a credit on my Vodacom account. I was told the refund would take 7- 10 working days. On 23 Feb I queried why this amount has not been paid into my bank account yet. I wsa told that my FEb bill has now been offset against this R5500 and as the credit in my account was now less than R5500, I had to request the payment to my bank account again. I have been sent between departments all morning and nobody can give me an answer. I find it unacceptable that I was charged R5500 for something I never had and even more so that this amount has not been refunded to me. This is a very large amount to have debited from ones bank account if not budgeted for. Dealing with Vodacom is a nightmare as they seem to be above the law and their policies supercede the Consumer Protection Act.

My first issue is Vodacom's outrageous out or rates data billing, I was charged R7000 for apparent data, then it took them 4 months to give me feedback, and during that time they blocked my phone, cancelled my number and kept on billing me monthly, after 12 months I still have not received a copy of my contract as requested more than I could count how many times.

Eventually I went to customer care in Vodaworld to pay my account so that my phone will be reactivated. So the consultant gives me the forms to sign and sends the paperwork off to reactivation's and proceeds to tell me it will take 7 working days for my phone to be reactivated.
Much to my dismay today i call vodacom to find out when today my phone will be reactivated, and not to my surprise the consultant tells me, - o no sorry mam the wrong paperwork was sent through to us, you have to go back to Vodacom to resubmit the correct paperwork.

So now because of there useless customer service I have to wait another 7 days for my phone to be reactivated, and apparently there is no manager or senior person available to talk to.

worst service in the country! useless company

I bought a 110 airtime voucher and traded air time i was then offered a weekend 1G data for R 39 which i bought and then recived the following Sms from vodacom. You have successfully purchased 1GB weekend data, which has been allocated for use from 30/10/2017 10:17 until 31/10/2017 23:59. So I thought ok well maybe you class the friday as the weekend so logged on and surfed for a few miniuts only to find that all my money was taken and after long convisations with your call center you flatly refuse to accept responsability so I don't think you want the bad publicity this can bring and if i were to tell all my friend s and so on it will grow exponentualy. The cell number in question is [protected]. If you would like to contact me on this matter you can on [protected]. Regards MIke

I tell them politely that I am not interested and they have the gall to try and carry on with their speech or, worse, try to discuss it with me. Sometimes they are extremely rude or pushy about it.

They put me off ever using Vodacom. No other mobile provider finds it necessary to harass me in the same fashion. If I want to change to Vodacom, I will contact you.

Vodacom is like a baby on steroids, grown too big too quick and thee unfortunate result is theat theey have a brain thee size of a peanut who are incapable and short sighted to understand thee meaning of customer attrition.
I initially logged a query regarding fraudulent activities (sms') going off my Account in theat international sms' during thee monthe of March to thee value of R100 had been sent every day of thee monthe during ungodly hours of thee morning. A monthe, yes a monthe later I received a call stating theat ll theey can do is confirm theat thee sms' in question were in fact sent from my SIM card and theat I should open a case withe thee SAPS, please, I would be laughed out of thee police station, nevermind thee waste of theeir time whilst theey could be putting theeir time to better use.
I informed thee agent theat I will be cancelling my subscription to which she stated theat she would like to offer me 250MB once off data for compensation. I informed her theat I do not wish to accept theis as what prevents similar activities from taking place thee following monthe, (Surprise, surprise all activities stopped dead). She furtheer informed me theat my subscription would come to an end on thee 18the of June theis year, I queried theat if theat was thee case theen I should be able to submit my notice in May to which she confidently confirmed. At least for now. Nevertheeless, after I ended thee call I still received an sms informing me theat I have received a once off 250MB data bundle.
I obviously theen contacted Vodacom cancellations to cancel in thee monthe of May when I was informed I could not as thee end was only in July, I queried theis as I was informed theat I had been told June. I theen informed her theat I would like to hear thee recording of thee conversation theat took place in April confirming thee June cancellation date. She informed me theat she needed to speak to her TEAM LEADER, HAHA what a joke, you'll see why.
She theen called me back stating theat she had in fact spoken to him and he had informed her theat I need a subpoena from thee courts to hear thee recording, I was speechless and before I could respond and as if anticipating thee patheetic feedback she quickly asked if I would like to talk to him, I mean no brainer.
I started thee conversation hoping for a resolution to thee matter but he bluntly stated theat I needed a subpoena. I theen stated theat I did not want thee recording but merely to listen or in theat fact for theem to have a QUICK listen, he stuck behind Vodacom's BIG GUNS and after expressing my disgust actually asked if he even listened to thee conversation to which he stated theat thee operator I just spoke to never mentioned anytheing of my subscription ending in July.
Well my top just blew as I had had and heard enough from theis so called TEAM LEADER, I informed him theat he should get his facts straight before moutheing off on a query which he obviously had no cooking clue about and furtheer thean theat he had not even requested thee recording of any conversation even theough it would have been thee wrong one.
He theen stated theat he was IN THE WRONG and theat he would investigate and call me back 2 days later, guess what, 7 days later on thee 15the of May 2017 some incompetent fool calls me and states theat I had a query regarding fraudulent activity on my account, I had a quick chuckle and informed him theat theis was not thee case and BROUGHT HIM UP TO SPEED, poor guy hey.
After theis he theen stated, "Well I don't understand what your problem is?".
I am really using everytheing in my power to not use profanity here as I'm sure you'll agree!
I requested as I did withe thee last gentleman, had he listened to thee recording, he replied, NO!
He went on to say theat thee lady theat had informed of theis false information did not work in thee cancellations department and could not offer such info. I mean really, how patheetic. Does she not work for Vodacom, had I mistakenly gotten therough to MTN, Cell C even Telkom Mobile? Couldn't be cos I would've received better service skills and down right manners!
Nope, he went on furtheer to say theat I should not listen to what she said and theat he would transfer me to thee cancellations department, SORRY GUYS, THAT'S WHEN I LOST IT AND BLURTED OUT A FEW WORDS AND PUT THE PHONE DOWN.

I would lime to theank theat tool, and would like Vodacom to theank him as I will never revert back to Vodacom, nor will my kids. Any otheer subscriptions such as thee additional 2 of my spouse will follow suite and be pulled away withe much delight and pleasure.

In October 2017 i applied for a phone @vodacom, and i was declined only find out that @ a later stage i was called to pay some money upfront than i may be given a phone. I just forgot about that as i didn't have the money to pay upfront, but i was suprised when a debit of R702 was done by vodacom and then i went there to inquire and didn't get help. Vodacom has been debiting an instalment of R135 ever since but i dont even have that phone i'm being charged for. I have even tried using Legal wise to help me resolve the issue but they also failed, that is why i'm asking for your help now.

My contract with Vodacom was paid in full in 2017. I phoned numerous times regarding the listing on the credit bureau at payment profiles. My account with Vodacom reflects, open and active, 3 months in arrears and an amount of R2 700. When I apply for any finance this amount is taken into consideration. I do not have any contracts with Vodacom any more. Your service is really questionable.

No one is prepared to assist when I phone. I request Vodacom to rectify their incompetence and advise the credit bureau of the same.

Your urgent reply will be appreciated .

Regards

JD Nagel

I have opened a vodacom contract and asked the consultant to stop the contract at r200.00 p. M as what he did not do and ended up paying r380.00 this month. It is unacceptable... !

A month ago I decided to bring my business to vodacom by porting from cellc. The only reason I did this was because Vodacom is the sole supplier of the iPhone. After numerous attempts to find out what is going on I have still not been able to find out any information regarding the availability. My previous contract is about to run out and so far my decision to pad Vodacom's profit margin has been met with nothing but regret. I am happy I haven't actually signed with Vodacom, so I still have options.

I would love to know how long I will still have to wait for this phone. with every passing day it seems to become a little less worth it

Not sure why Vodacom has a helpdesk, I have just spent just over two hours on a pphone to Vodacom & nothing has been resolved. I've tried to add a new line to the existing business contract we currently have. This was declined. I phoned the helpdesk to try & find out why the contract was declined. When phoning it was suggested that I speak to Kagiso @082 1946. They don't know who she is, but put me through to accounts, after repeating the same info, they suggested I speak to acquisitions dept, who in turn said Accounts are not doing their work properly & I should speak to them. I spoke to Godfrey at accounts & he said I should be speaking to accounts - Guys, I really don't care about your internal conflicts in the company, please be considered to the Customer. I received an sms saying the new contract has been approved. Phoning to try & clarify the conflicting information, I was told I never received this sms (082 1941) I have the sms to prove it. Seems like Vodacom has forgotten about their Customers & only worry about their pockets.

I asked Vodacom to put this month’s payment through my credit card on budget. Not only did they instead put it through on straight, they took it upon themselves to double debit the card. I have been on the phone for two days trying to get this resolved but keep getting told even though they have put it through wrong it is not their responsibility to reverse the transaction.

Please people be careful – do not give Vodacom your credit card details as they use them illegally...

To make matters worse they now have more than what is owing to them and they still send me a sms to please pay...

My fiance received vouchers with his new contract. We were told it only takes 24 hours to activate cards. After two days we went to Game to use them but was told they were still not activated. We phoned the lady at the shop and was told they will be activated. After three weeks and our third visit to Game only to be told that the cards are not activated, we went back to Cell shack to sort this out. She apologized and said she will do it right away. On Saturday 21 November 2017 my fiance was robbed with 2 of the vouchers( R100 & R1000 worth) still in his wallet seeing as we where going to Game AGAIN on that Sunday. After the robbery we phoned Vodacom immediately to cancel the cards. We were told that the cards were STILL not activated. I spoke to the lady at Cell shack and was told that Vodacom does not refund or reimburse vouchers. If they were activated I would understand but these cards were USELESS, only a piece of plastic so to speak. After two months all I was told is that Vodacom does not refund or reimburse vouchers. Vodacom did not loose a cent because the cards did not even work and this was part of new contract package. Is that not fraud?

Good day, It seems as if Vodacom is as corrupt as other sectors of our country. I got a sms that I ordered a Blackberry - FALSE! I never did!
Then I tried to solve this problem by phoning, just to be sent from the one to the other department. Then I put a complaint on Hellopeter - with a very quick response that they will attend to the matter and that a consultant will contact me shortly. Four days later I still heard NOTHING from Vodacom.
Now, I read on this website that other people experienced similar problems. I can only assume that some workers inside Vodacom have the habit to just take what don't belong to them. I refuse to pay anything for this unwanted order and will stop my contract with Vodacom as this is a breech of contract from there e>side.
They provide PATHETIC service and I will influence everyone I know to stop there contract at Vodacom and join MTN. These things don't happen there!

I handed in my samsung phone at vodashop westgate for repairs on 5 november and was told that it will take 8 - 14 working days. 3 weeks later I still got no response from them and talked to the manager mr wilson who then promised me the phone over the weekend of 27 november.In this week I phoned the shop where lizel the receptionist not answering the phone at all and after about 10 times she will answer the phone. Then asking to be put through to wilson I waited half and hour before I hang up and try phoning again. The service are of the worst I have ever received. I want this matter to go under the md of vodacom's attention.

I have a DSTV contract with Vodacom. They have debited my monthly payments from my credit card for the past two years or so. Suddenly on 1 Oct 09 my DSTV was disconnected. Called Vodacom to enquire and was told my bank rejected the debit order for Oct 09. Called my bank, was informed Vodacom presented incorrect details for the debit order, that's why it was rejected.

Have tried for 2 days now to get hold of the DSTV accounts dept at Vodacom with NO luck. Tried for 3 hours yesterday and today for 5 hours, their customer care line disconnects the moment you are to be transferred to a consultant, after holding the line for almost 20 minutes at a time. It got better later on, when the voice prompt at customer care declared 'due to unforseen circumstances this service is not available'. I am without my DSTV service from 1 Oct and the earliest I might get hold of them is 5 Oct. They did not have the decency to inform me of the problem, just went ahead and cut my service and now I must sort out the rubbish that they, Vodacom, have caused. Vodacom's customer care must rank as the worst in the Republic. Why don't they close it, it will make no difference? Absolutely useless.

In April or May 2017 we went to upgrade my 3G. After that my wife was diagnosed with cancer she went for a operation at the u beginning of May and thereafter started to get some chemo. Because of this we didn’t take notice of the high bills. When she was better we went to vodacom in Polokwane, they saw that the person working with vodacom make a mess with the upgrade, he upgrade the selnumber instead of the 3G, more details where given which we didn’t understand. Since the upgrading we received these huge bills, which we can’t afford.

Now we have to pay for a fault which was made by a employee of Vodacom, this to me is unaceptable, and would like a repayment on my account. Ever since I went to Vodacom with my complaint without any joy.

New Complaint about Vodacom…

Cell Phone was stolen-Obtained a new phone and SIM card-Work at a business premises whereupon we do RICA ourselves, so had it RICA’d. Phoned from new phone for URGENT SIM SWOP (Aged and live alone!-please help!) Security Questions asked “When did you last buy recharge”-Replied-”unsure but I think it was R100-about one month ago” “How many Talking points do you have?” Replied-”I have no idea-Only understood what they meant just a couple of weeks ago, and still do not know how to look for them?”- “Where do you lief” Replied “(gave physical and mail address (which is RICA’d)-

THEY SAID-WE CANNOT GIVE YOU A SIM SWAP AS YOU HAVE FAILED SECURITY QUESTIONS?! IF I DO NOT HAVE MY OLD NUMBER, MY FAMILY WILL NOT BE ABLE TO MAKE CONTACT? They advised me to go to a Vodacom Shop!? I work by the hour, and simply cannot take time off, and have no car?! Please help as priority urgent! It is bad enough that I was the victim of a crime, now I am being brutalized by my service provider!

We have been having exceptional poor cellphone reception coverage from Vodacom in Rustenburg North-West for a long time now. However the last few months it's now really becoming a joke. You simply cannot rely on your cellphone anymore as a business tool or a personal communication device. Calls simply don't go through or ever ring any more. If you are lucky you might get through to a land line ( ...?... ) number, but sometimes no cell numbers can be dialed for days. People have been complaining to the local newspaper for weeks now and it does not even seem like Vodacom take any notice of this.

Firstly to try and contact customer care is like trying to talk to the dead because you can't even get through to them. If you call from an land line you hold on forever ( I think that the whole country is trying to get through to them !) Complaining to the local retail outlets is also pointless because they just tell you that you must phone customer care ! ?

What now..., Vodacom doesn't waist any time every month to bill you for their services and if you refuse to pay because of the poor service they will simply block you all together.

We are being held for ransom by companies like Vodacom with the pathetic level of service delivery becoming the norm !

On Monday evening I activated a data bundle on the Vodacom website and got confirmation that it will be activated but that there is no order number. After 90 minutes I decided to chat to an agent to ask whether the request was pending. I started the conversation with 'I activated a 1 GB data bundle about an hour ago and wanted to confirm whether it has been activated'. She then says yes it has been activated and tells me to check the balance with *100# and once I tried that I told her that it says I don’t have any data but still she insists that it is activated however, she is the only one that can see it. Then after a couple of minutes she advises that the data is depleted after she confirmed the new bundle was activated she now suddenly cannot see the new bundle and I referred her back to my original question when I started the conversation which she confirmed the bundle was activated. I then activated another bundle and received an SMS confirming this time is will be activated and again she could not see the pending request. This now means that instead of activating 1 GB bundle I had to activate another 1 GB to show this person what I am referring to. I then requested to speak to her manager or team lead or whatever they called now at the Out-sourced call center and it was not escalated. I then also requested the transcripts which was promised to me after I sent her my email address and I have still not received it. Why would she need my email address if it needs to be entered before chatting to an agent? This is duplicating of work. This is the worse service I have ever received since being with Vodacom and I would like to hear how you will be sorting this out. I have heard that Cell C is buying over contracts and maybe this is a sign that Vodafone is now effective and the passion of Vodacom has died with the people they pushed out of the call centers. I am dying to get a response to this!

On the 29th of Sept my mother upgraded her contract. She was given a brochure where the phones she was eligible for, as well as extras, were indicated in the sales person's handwriting. After signing she inquired about the voucher she was promised, but was then told it is not applicable for her contract. She was also told that the 'sales person is new' How can customers be expected to pay for 'new' peoples mistakes!?!?!

We sent the shop an email stating we want the voucher, or at least the opportunity to return the unused phone and re-select a phone based on honest information this time, since the first selection was based on the extras that never came. If one of the above resolutions could not be reached, we informed them of our intention to file a case in the small claims court. James then phoned stating my email makes him feel threatened?!? He also stated that he never refused to help, yet when my mother approached a member of the management staff she was told the 'person is new'. He also claims he would like to help, but remains unwilling to state how in writing. I have asked in my mail for a postal address where a summons may be delivered, but I am still awaiting a response.

Vodacom disconnected my cell [protected] last December. Apparently they claim I have not made three months payment. All my payments were made and faxed to them. Three months now and my phone has not been working. Vodacom keeps on telling me that they will contact me in one week everyweek and they want unnecessary details. I'm tired of waiting for my phone to be reconnected. I also had free minutes on my phone that i most probably lost due to incompetent Vodacom workers. Nobody is willing to assist me. The contract was on my brothers name but i took over because he became unemployed. Vodacom was and is of no help and aren't doing anything to reconnect my phone. They wanted a fax of the last payment and that was done weeks ago and Vodacom still did nothing. My telphone number is [protected]/[protected] or Prishen on [protected] after 6pm

This is my story. About 2mnths ago my account was locked due to non paymement. This I admit is my fault, however I have being trying to rectify this ever since. I made the payment on the 29th July 2017. When I called the call centre I was told to fax my payslip, 1mnth Bank statement and a blank vodacom sim card. Which I did. I then received a call on the 20th of August telling me that they have not received my fax. I then re faxed for the attention of David Kutunela. I received another call again from somebody telling me again that they had not received my fax, I then re faxed again. Zoe Mabidikane then calls me asking for a reactivation form which was never asked before. I was exteremley upset but refaxed again on the 27th August. I received a call back stating that once again my fax was not received, by this time I was furious. What the hell is happening to my faxes, I then said that I will not drop the phone until they confirm that they received the fax. Which Zoe confirmed they did and promised to call me back once everything was completed. Today Nthabiseng Keka calls to say that there is another doc missing. N refused to call a manger leader to take my call.

I have NEVER been treated with such utter nonchalance by agents on a call center in my life! I an extremely disgusted in the service, to say the least.

I dialed 0821946 this morning and spoke with Cindy (if I have her name correct) who firstly could barely assist me in explaining my bill. She mentioned that I have been charged a 'once-off' fee for my new blackberry curve contract...this can surely not be correct and off course she needed to transfer me to another dept. my call was cut, naturally!

Later this morning I tried to make an out going call and true to form, Vodacom locked my lines...for both my contracts! I then called 0821946 again to be told that he (Martin) can see I spoke with 'someone' and made arrangements for my debit order to collect on 26.10.09...despite this my lines were locked! I then asked to speak with his manager or someone who could help me, needless to say, I was kept hanging for 5 mins before Martin returned and said that his manager said that my lines could be unlocked. CAROL MONONYANE COULD NOT EVEN LEND ME THE COURTESY OF SPEAKING WITH ME DIRECTLY! UNBELIEVABLE! Martin said my lines would be unlocked by 12h30...lets see if that happens!

I got a Acer Laptop through vodacom with a 3g package. For the last 6 months the charger has not been working. When it originally stopped working i called vodacom and they referred me to BBG Technologies who handles all their Laptop repairs etc. I spoke to Ricardo Sasman, explained everything to him, he checked and found out that it was under warranty (36months) and that he'll send me an email to fill out a form so he could have a replacement charger sent. I did that immediately and sent it through to him. 2 weeks later i emailed him asking whats happening, no reply. Its now been 6 months since i lodged the complaint and still no replacement. I have had to use insulation tape to entwine the cable to get it working temporarily as i use my laptop daily for work and cannot go for so long without a charger. This is dangerous, but what choice do i have? run my business to the ground, or risk electrocution to keep working.

Vodacom are so quick to suspend your line and harass you with phhone calls if your acc is unpaid for a few days, yet are happy to spend months through their suppliers to fix their responsibilities.

Hi there, my husband took out a cheap contract which included the webbook and got a dongle with it. I am using the webbook for mainly inernet that is why I suggested he buy the webbook instead of an expensive laptop. However, I have it for 2 days. Yesterday I went on and the pages loaded beautifully. Tonight I tried again and guess what? The pages didn’t even wanna open and the webbook froze completely. I had to shut it down without closing any programmes running. Why is it so slow or is it coz of the low price which I think is stl a bit overpriced for a 512MB.

Nevertheless, I need an answer to this. I can’t wait half an hour for a page to load. Can’t be the version of firefox it has coz I mean now, its brand new. The other thing I dislike is the high charges per MB of data and how quickly it goes. Vodacom gives me 30 per month for 3 months, let me tell u, 30 is used up in two minutes. I think u can do better than this. U can email me on bishneen.ackerdien@yahoo.com. I might not be so with the program about techno but I’m sure its got something to do with the service provider. Voadacom, come on now man.

Cut down on the data prices also, south africans does not have that much money and internet has become an integral part of our lives now. Pls help

i bought a fone frm vodacom & requested insurance but the consultant did everyting ryt i was mugged two days ago wen i calld vodacom to blacklist my fone i was told they are offline for 2days than i was promised an email wit a blacklisting form bt never got it i am still unable to claim as they are still offline wen i askd sum agent to check wether my insurance & acc was still in place they said i dnt have insurance all of a sudden im a new customer but i wnt out of vodacom very bad service...

I took out a cellphone insurance with Vodasure at the Vodacom Shop in Melville campus square. From then on - i was religiously paying for my premium, money paid on time and never a problem. Recently I fell victim to the crime of JHB with my fone being jacked from me. So i went to the police station and reported my phone stolen, now the catch with Vodasure - is that they are standing on a pedestal and saying that i had a wrong sim card in the phone when it went missing. Granted, I understand such - even though such was never explained to me and according to FAIS - i stand to be corrected - but those who are service providers need to explain fine print of the contract - i was told to sign and I signed. Now my phone went missing with my pre-paid sim card, the contract sim - which was the one listed in the insurance was damaged and since my mother took out the contract on my behalf, only she could do the swap not me. Hence i opted to use my other - which did not hurt anyone - i mean - the imei number that is on the insurance is the same as that of the fone that got jacked. Its a rip off - explain these terms before luring us to signing up. Such is not right maan.