Vizio review: Malfunctioning television and horrible customer service

I purchased a 50 inch Vizio television in April 2020, four months later the sound keeps cutting in and out. I contacted Vizio many and I mean many times within a 2 week period and received many promises, excuses and lies of the receiving a new replacement but have yet to receive one. They refuse to any questions regarding why they have not sent out the replacement as promised and are giving me the run around. I even asked for a refund since that is an option stimulated within their one year warranty but they said that is not possible. This company is scandalous and untrustworthy. Selling faulty televisions to trusting consumers that end up getting ripped off. This type of business should not be allowed.