’m now getting two separate bills with Vivint Smart Home that was not communicated to me from the salesman. He was not upfront about it he only showed me the part of the agreement which did not show the equipment cost of $4,915.29. He said everything was free if I just put their sign on my property, and seems to me like I am stuck the salesman was very underhanded. My sensors go off constantly with my panel and I am just very frustrated with this company and would like my contract canceled wit a full refund. I was told my bill would be less than $60 a month and I am now paying almost $130 a month. I just want out. I have contacted the company by phone, they said they would investigate and get back to me within four days. They never did. After several weeks I phoned them again, all they wanted to do was sell me more items. Again they said they would investigate and again nothing. I have seen several complaints happening around the same time with the same issue. This is a scam company and should be put out of business. The salesman is from Florida and I do not believe he even had a permit to canvass my area. I also just got a notice for some service fee I did not request. I finally got in touch with their "resolution" people who offered me a $500.00 credit on the equipment and $20.00 of the monthly fee. Totally unacceptable.
Desired outcome: Full refund
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