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1.1 133 Reviews

Vivint Complaints Summary

2 Resolved
121 Unresolved
Our verdict: If considering services from Vivint with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vivint reviews & complaints 133

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8:09 pm EDT
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Vivint Salesman Nicholas Grant

Vivint salesman Nicholas Grant did nothing but lie and make false statements;
1) Installers would be momentarily that evening and be back the next day to complete install, did not leave our house until midnight
2) All the equipment was in-stock and ready for install, find out after the install DVR is 2-3 weeks out
3) Installers would take down all your old equipment, they did no such thing
4) I would be reimbursed for my cameras, $300.00, that did not happen

Desired outcome: Fire the salesman and pay me the $300.00 i was promised

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12:55 pm EDT

Vivint Contract

Vivint promised one monthly price then charged double. I informed them when signing up that we would be moving. I was told that there would not be a moving charge. When I moved, I was told there would be a several hundred dollar charge for moving. Called to cancel services, and now I can't because of a contract. Zero contract when I signed. Every customer service rep tells a different story. I can cancel with no charge if I pay off equipment. I pay off equipment. Now I have to pay a cancellation fee. Zero honesty with this company.

Desired outcome: Cancellation and never have to deal with Vivint again.

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4:17 pm EST

Vivint Vivint Solar

This Company calls me multple times daily to say I didn't pay my June bill! I paid it they cashed the check on June 23 and money was deducted from my Bank ! Yet they harass me Daily for this payment and I can't get them to STOP! What can I do it is their mistake NOT mine.

Desired outcome: Apology and compensation for the stress they have given me.

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11:50 am EDT

Vivint Home security

This system has NEVER worked as promised. I tried early on the cancel the service and their contract is horrible! I am locked in for $66 per month and the cameras don't work properly. If someone is at my door, I hear the bell but cannot see the video for several minutes. The time to load the pictures is WAY too long. The videos are of poor quality and some are not even in motion. It's like a quick camera shot. Only 1 of my cameras says "recording" The 2 in my backyard whistle occasionally and I am NOT notified on my phone.
This is a real scam. They should be put out of business.

Desired outcome: Come get the equipment and cancel my contract. I am starting a blog.

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8:26 am EDT
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Vivint Impossible customer service

They said setting up my alarm system would cost a certain amount, then they charged over a 100$ more.
Then they started harassing us for payment before even sending the bill.
When we got the bill, and saw it was wrong we called them to fix.
We have now clocked in 4+ hours on the phone with no resolution in sight. Every time we call it seems we have to start over.
Tired, we finally said come and take your stuff back, we're cancelling - well that seems impossible too. They are asking us to pay the full amount (the one that's 100$ more than we agreed in the beginning) before closing the account.
We're willing to pay for the 2 months service they provided, but we want to get a new company, so we don't need or want their equipment and refuse to pay for it, or the installation since they are the one who changed the price after the fact.

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5:54 pm EDT
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Vivint Billing and customer service

I have been misled over and over again regarding my bill. The last year I have been very disappointed in the customer service. The right hand never knows what the left hand has done. I was giving a payment agreement that because my bill was 90 days past due that if I paid half vivint would pay the other half and put my account on auto pay. Just today I got a phone call from vivint stating that I have a past due balance and that is not correct based on my last arrangement. I have been lied to over and over and I am so tired of it. Can I get some answers as to when is my contract over and can I get some resolves please

Thank you very much in advance
James Rogers
221 Gravel Bend Road Eggharbor Township NJ 08234

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Becky Cordry-Walter
, US
Dec 07, 2022 9:27 pm EST

I have been lied to to many times trying to get my stuff straightened out, they are the worst company EVER.

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11:33 pm EDT
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Vivint Vivint customer service and canceling service

This has the absolute worst customer service experience I've ever had. Your representatives lie, don't know what's going on, don't make appropriate notes of calls. I have been scammed out of money. I keep getting told they are refunding my money. I have not seen it. I have tried to cancel my service for 2 months. I paid my buy out amount. But yet, I still have NO confirmation of a canceled account. You have an F rating on Better Business Bureau. Vivint is a terrible company. ZERO knowledge reps and unauthorized charges that don't get refunded. You won't be in business much longer with this kind of practices.

Desired outcome: Refund and close of account

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1:13 pm EDT

Vivint Alarm system installation

Vivint system installed 2018. (window sensor alarm didn't. Enable to arm my home for a a week. Chatted & spoke w supervisor (ty) said there was no such alert 😳. Victor (chat) confirmed my security has been compromised all along. There were 3 other windows that have never had sensors as requested. Ty told me to buy missing sensors!

Desired outcome: Sensors be placed without charge

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5:19 pm EST
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Vivint Poor equipment, service and outsourcing of customer service

Never have I been so disgusted with a company. Nothing works! Poor equipment, sporacidic video recording, failure to update records, just overall one of the most pathetic companies I have ever dealt with. I spent 30 years in the Army and have been all over the world and have come to find that ADT may be a bit more expensive, but they are a Solid company who stands by the customer. I will be cancelling my service tomorrow and taking a baseball bat and knocking the piece of crap equipment off my house. You cannot get a hold of any of the senior leadership of this company as they know the issues and they hide! Cowards they are. Taking your money and outsourcing call centers to third world countries and then charging the hell out of the consumer in America. It's the Great American Way NOT! Fix your [censored] Vivint and maybe you will go bankrupt in 2021 and your pisshead leaders CEO & COO and others will have their houses foreclosed on and they can live in the street for all I care! I have logged over 30 hours on the phone with this piece of [censored] company trying to get things fixed and they want to push upgrades to make more money. You will not get another dime from me, and I will be disputing the last 2 months of service due to lack of it working properly.

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3:30 pm EDT

Vivint Alarm service cancellation

After moving to a new residence are service has been on month to month service. As seniors on a fixed income we could no longer afford 59.00 a month. I called and the company reduced service to 39.00. I later find out this reduction was only for three months. We do not need the service. We are homebound and do not leave our house besides are fixed income. I spoke with a representative michael who was rude and indignant and said he would bill an additional 200.00. I attempted to have my adult daughter cancel the service on line because I am not computer savvy and that is not an option. Call times in my attempt to cancel are anywhere between 35 to 60 minutes with no results as I keep getting transferred around.

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10:48 am EDT
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Vivint Home security

Mr. Nathan Lords knocked on my door on June 13, 2020, and we discussed in detaiI the services and benefits that would come with me switching from Alder Home Security to Vivint Smart Home. I agreed to switch services. Nathan Lords and I discussed the buyout process and I did inform him that my remaining balance with my current company would exceed the $1, 000 maximum. Mr. Lords claimed, "That won't be a problem." I received my balance from my former company and completed the buyback process via fax, and eventually received a gift card in the mail for $1, 000. I immediately called the customer service line and informed the representative (Suzette Cabezas) that the money sent was not enough to cover the remaining balance, and Susan Cabezas sent an email on that day saying that she will be reaching out to the sales representative and working manager to see if they could get the buyout funds increased to cover the remaining balance. During the conversation Susan Cabezas that she would suspend my payment for the month of July, which did not happen and was billed from both alarm companies. I sent Ms. Cabezas an email on June 23, 2020 informing her that I have not heard from a representative from Vivint regarding my request to increase the buyout amount or to to back out of the agreement all together due to false information provided by Nathan Lords and Susan Cabezas, and that my technician failed to test the door monitors, causing my alarm to go off at 3:00am Sunday, June 14, 2020. I have yet to be contacted by the company about any resolution regarding this matter while I am continuing to be billed for a service that is no good.

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4:57 am EDT

Vivint Alarm system randomly goes off

For the last couple of months, my system has randomly triggered the alarm. I work on a busy med/surg floor and have had to leave work in the middle of my shift. I no longer set the alarm when I leave, as both the police and my employer have lost patience.

Customer service has been nonexistent. The only vivint employees I have seen are those that are the door-to-door sales people wanting me to upgrade. I don't think so.

Just fix the damn system.

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8:34 pm EDT
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Vivint cancellation

They installed the equipment last September 19, 2019. Agent told I have 10 day trial but they deduct me the following day. I called them today September 30, 2019 to have a cancellation but they told me its my 11th day already do I have to pay half of price. I called the agent how come that I need to pay half of it he agreed its 11th day. They installed the equipment without knowing its my day 1/10. I am requesting to have a cancellation of it.

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handmorethanenough
killeen, US
Oct 29, 2022 1:12 pm EDT

I am a veteran, and Vivint reps came to my home ad sat down at my kitchen. table and went over all the services with me. I decided on a premium packet and was told that with it by paying it up front I would be a month to month customer. So I paid for the equipment and own it out right. Vivint repeatedly would tell me over the phone that I was a month to month customer and that I could cancel at any time I chose because under the premium packet that I had it states that a month to month customer. who has paid the equipment off early has the right to cancel without any penalty. Well after having billing issues and it never be resolved and have made several. calls to cancel may service and have been blocked by those in the loyalty department over and over again. I did agree to stay several times as I continued to try and put up with all the confusion. However, after the mess Vivint did on October 28, 2022 I was completely done. It was way out of line and very deceptive too. I was just on the phone with the loyalty department and had my confirmation again that I was only a month to month customer and Vivint sent that in writing too. and that I had the right to cancel without any penalties. because I purchased a premium packet. So I ok then, Then the loyalty rep on also sent my case to another department because of all the confusion and the threats from other reps trying to force me to accept that I was under some 5 year contract with Vivint but I am not, I paid for my equipment up front and became only a month to mouth customer. Then the Loyal department told me on October the 28, 2022 in an earlier call, that they were going to have the month to month department contact me and they will most likely offer me a lower cost. From the 25.47with taxes and fees included in this price because of all the issues I have endured with the current status as a month to month customer. So I was supposed to get a call that day within an hour. So I waited for that call from the month to month department, but no one ever called me. So I called back and spoke with someone else in the loyalty department using the phone number given directly to me why the same loyalty department. I let the loyalty department k now why I was calling and how I had not got a call from the month to month department at all and it had been a few hours. then the person told me that it takes one or more days before the month to month department would call me- and she does not know why I was told that the month to mount department would call me in an hours. So I let that go and I began telling her about how I lost some of my credits and she did over to give me another 20 or 25 credit for all I was going through, iu do not know if she did or not, I told her that my bill was so be $ 25.47 after I was stopped from going through with my cancellation on that day. Vivint loyalty department offered me this lower cost if I stayed, as a month to. month customer. So I said that I would accept this price and she put it in the notes and said it would be on my next bill, which would have been November 7, 2022. So later when I check to confirm and called the billing department the billing department only acknowledged the note but had not allowed the new price to take affect. so this began my quest to find out why. So billing kept sending me back to the loyalty department and the loyalty department kept sending me back to billing so I was just being shuffled back and forth between these two. So in my next to the last call to the loyalty department, the loyalty department said to address the $25.47 with taxes and fees to the billing department and to ask for a supervisor. So I was either transferred or I called. So I am thinking that I am talking directly to billing and the first thing I asked for was a supervisor, I am put on hold and thinking I am waiting for a supervisor. the person comes back asked me what the amount was that I was offered on October 17, 2022 I tell him the price with the taxes and fees included which was $25.47 and he tells he he was going to input or fix the bill. All that time I thought that I was speaking directly to billing, and I began to wonder why billing never acknowledged this earlier on all my other calls, but since they were fixing in, I just went on. The next thing I know, that, I get an email about some confirmation of contract extention- however I do not even have any contract to have change, and a contract should only be extended when a person is in one, - a month to month person is not a contracted person, I am a month to month customer so I was very upset and even more appalled by the deception that the loyalty department used. I did not agree with any $25.47 excluding taxes, and this was never offered to me On October 17, in the first place, and there the offer I accepted without any contract on October 17, was $22.40 but when you add the taxes it comes out to $ 25.47 the loyalty department person told me that day. I accepted the lower price as a month to month customer not some customer under any contract. This switch and bait practice is illegal and wrong. Im within my rights to cancel as a month to month customer and I have sent 3 emails requesting a complete cancellation as of October 29,2022 - I am done with Vivint for good they lie and lie and lie- but I will not stand for the lies and deceptions- purchased my equipment and I own it - it is mine to do with as I please - so I decided to cancel the service period and I will not change any more to try and remind a loyal customer. I look like a complete full paying to a company that uses deceptive practices over and over again.

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9:24 pm EDT

Vivint service fees increase by 2 x (bait and switch)

Account number A-[protected], service number :S-6143039 Best buy Vivint program sold me over $1200 worth of equipment on 04/13/2018 with an app access fees of $9.99 which was increased to $19.99 which is a 2X increase and some thing not expected by me as a customer and unfortunately contract says about the Increase after the initial term which protects a legal action but it thus not mean a bait and switch tactic has not applied here. The reasoning is just they discontinued the plan so now my options are either cancel and have and expensive wall decor or shut up and pay the increased price as I am stuck with the equipment which I fully paid for and I cannot even return it or do any thing about it.

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9:09 pm EST
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Vivint scammers

Vivint.Smart Home(ToddAndie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT [protected] is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to change their name. BestBuy even STOPPED doing business(July 2018) with this shady company. Vivint did NOT CALL the police when my home was being burglarized and the burglars were still in my house(police could have caught them..) Vivint then insisted they did nothing wrong and refused to pay me for my loss(over $50k was taken). Vivint was so f**king dirty they sent me to collection, because I would NOT pay them anymore money(Vivint was in breach of the contract).

***BEWARE***
Todd R. Pedersen is also trying to scam people again with "Vivint Solar, Inc.", "Vivint Purchasing, LLC", "313 Aviation, LLC" and "Plus550, LLC"

IF you call Vivint.Smart Home today 05 March 2019 Tues. their call center will NOT transfer you to anybody important to resolve your concernscomplaints. As of today even BestBuy a fortune 500 company wants NOTHING to do with this crappy company. PLEASE do NOT allow Todd Pederson or Keith Nellson or ANY other businesses these 2 people are tied to RIP YOU off(you work to hard for your money and valuables). Together we can SHUT these 2 people down plus I have filed complaints with the FTC, BBB(4499 complaints filed), etc. I will NEVER stop telling the world about these 2 LOSERS...

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2:10 pm EDT
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Vivint unethical billing/contract practices

I was a Vivint customer for several years. I paid my bill every month, on-time and without issue. A few months ago I called to have my bill adjusted as I was struggling to reduce my expenses. They did change my plan and my bill went from $68 to $49.

A few months have passed and I called this morning to cancel my service. I sold my home (needed to) and no longer need Vivint services. After calling all service vendors all others cancelled my accounts with no issues...except Vivint.

They claim I owe $1018 to "buy out" my contract. They claim, during that call to adjust my bill, they said I agreed to extend the contract term by FOUR YEARS.

Why would I agree to that to save $18 a month?! After speaking with 3 different people at Vivint it became clear to me that this is how they are trained to operate.

This is not right. Be very, very careful if you choose to be a Vivint customer. It is now my experience that they will do anything to try to lock you into buying services. I will also add that they offered me a few different 'buy out' options, which tells me this is a common situation for them if they had those options at the ready.

You may also want to read this: https://kutv.com/news/get-gephardt/vivint-will-pay-10m-to-settle-charges-it-misled-customers-into-home-alarm-contracts

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4:46 pm EDT
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Vivint all equipment and support

This has turned into a theft by deception case. To start out the technician broke a window during the installation to which there was not any recourse taken by Vivint.
Now we have had a slew of problems with the equipment that still go on.
Today I called to cancel the service only to hear that we are still in some sort of service plan that requires the purchase of their equipment. Twenty two hundred and seventy nine dollars to cancel the service is what was outlined as I sat aghast. They have not sent any contract nor did I sign anything that would outline that sort of investment.

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wantwhatisright
, US
Sep 12, 2020 3:04 pm EDT
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Warning! Do not sign their little blank tablet or agree to anything on the phone until you get a printed contract and are able to read the whole thing first. Do not accept what the salesperson tells you as true!
We have Vivent Solar and have been very happy with them. The solar panels were free to us, all we had to do was pay for monthly use which is lower than PG&E. Because of the things the salesperson told us, we believed the cameras and equipment installed was free with just a monthly charge that would be offset by discounts from PG&E and homeowners insurance. NOT TRUE! We learned after the fact that we had a 5 year contract and owed $3000 for the equipment, paid in 60 monthly installments. I could not get a copy of the contract for many weeks. Turned out they had my email address wrong. After I read the contract I saw how we had been tricked.

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9:53 am EDT

Vivint Home security

I was told in order to cancel my service I had to write a letter explaining why and when I wanted it cancelled. I did that a month and a half before my contract was up and surprise surprise they have no record of my letter. Still taking out payments until I can resend the letter and will only refund if I can resend original letter. SOOOOOO ANGRY! DO NOT use vivint home security!

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11:09 pm EST

Vivint service unsatisfactory performance order short of food overcharged

wendy's restaurant
Store# [protected]
427 Springfield Avenue
Newark NJ 07103
I'm very unsatified with my experience with this Wendy's location
I was in the drive thru for over 15 minutes
Shanita the hostess did not render good customer service in anyway form & another gentlemen Quadir had to complete my order
I paid for food and did not get all items & had to wait a additional 20mins for a sandwich this experience was very bad and I'm a very unhappy customer

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10:36 pm EST

Vivint doorbell and camera, are always offline when his happens always need to call and wait more than 30 minutes /less than an hour

May 21 2016 me and wife alany morante signed there so called agreement on the tablet of the sales agent, not fully understand that we can cancel there service, I rosalino morante, above my name on that so called policy is not my signature.
History of reporting to them that camera and doorbell not working based on my own confirmed sent email to them.
1. June 1 2016 complaning heat is gone (Vivint thermostat not working/camera/doorbell not working. Asking them to cancel there sevice.
2. June 30 2016 cancelled appointment for servicing due to arguing, me and my wife. (Re schedule)
3. July 6 2017 doorbell /camera not working
4. Oct 18 2017 reported camera and doorbell is working using my phone..
Before that I called them that it 's not working.
They allow me not to pay for 6 months because I complain to much.
Me and my wife are not happy anymore and my youngest daughter is the only one at home at night.. Were thinking to switch provider or get a dog instead...
Kindly help us..

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Update by Rosalino Ty Morante
Nov 25, 2017 10:43 pm EST

VIVINT.SMARTHOME
camera and doorbell are always offline
need to call them and need to wait longer times
last call need to hung up because have monday to friday afternoon job.

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Vivint Customer Reviews Overview

Vivint is a leading provider of smart home technology and security systems. The company has received overwhelmingly positive reviews from customers who appreciate the quality of their products and services. Vivint's smart home technology allows customers to control their homes remotely, making it easy to manage everything from lighting to security. The company's security systems are also highly rated, with customers praising their reliability and ease of use. Vivint's customer service has also received high marks, with many customers noting that the company's representatives are knowledgeable and helpful. Overall, Vivint is a top choice for anyone looking to upgrade their home with smart technology and security systems.

Vivint In-depth Review

Overview: Vivint is a leading provider of smart home technology and security systems. With a strong background in the industry, the company has established itself as a reliable and innovative player in the market.

Products and Services: Vivint offers a wide range of products and services, including security systems, home automation features, and energy management solutions. The quality and reliability of their products are highly regarded, with advanced technology and cutting-edge innovation incorporated into their offerings.

Customer Experience: Navigating Vivint's website is a breeze, thanks to its user-friendly interface and intuitive features. The company provides excellent customer support, with responsive representatives available to assist users. Overall, customers are highly satisfied with their experience with Vivint.

Pricing and Value for Money: Vivint maintains transparency in its pricing and fees, ensuring customers are well-informed. While pricing may vary compared to competitors, the value for money is evident in the extensive features and benefits offered by Vivint.

Installation Process: Vivint's installation team is known for its efficiency and professionalism. The installation process is completed in a timely manner, with great attention to detail. Customers are impressed with the quality of the installation work.

Security and Reliability: Vivint's security systems and features are highly effective in detecting and preventing incidents. The reliability of their systems is commendable, providing customers with peace of mind. Integration with other security devices and services further enhances the overall security of the system.

Home Automation: Vivint offers a wide range of home automation features, allowing users to control various aspects of their homes with ease. The system is user-friendly and offers customization options to suit individual preferences. Integration with other smart home devices and platforms is seamless.

Mobile App: Vivint's mobile app is highly functional and provides an excellent user experience. Key features are readily available on the app, allowing users to control and monitor their smart home systems remotely. The app is compatible with different devices and operating systems.

Contract Terms and Flexibility: Vivint offers flexible contract terms, allowing customers to choose the length and terms that suit their needs. Upgrading or downgrading services is hassle-free, providing customers with the flexibility they desire. Options for cancellation or termination of services are also available.

Reputation and Trustworthiness: Vivint has a strong reputation in the industry, known for its reliability and trustworthiness. The company has received positive ratings and reviews from both customers and industry experts, further solidifying its reputation.

Pros and Cons: Vivint's main strengths lie in its high-quality products, excellent customer experience, and advanced security features. However, potential customers should consider the pricing compared to competitors and the contract terms before making a decision.

Conclusion: Overall, Vivint excels in providing top-notch smart home technology and security systems. With a strong reputation, innovative offerings, and excellent customer experience, Vivint is highly recommended for those seeking reliable and advanced home security and automation solutions.

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Contact Vivint customer service

Phone numbers

+1 (801) 377-9111 +1 (800) 216-5232 More phone numbers

Website

www.vivint.com

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