Impossible customer service
They said setting up my alarm system would cost a certain amount, then they charged over a 100$ more.
Then they started harassing us for payment before even sending the bill.
When we got the bill, and saw it was wrong we called them to fix.
We have now clocked in 4+ hours on the phone with no resolution in sight. Every time we call it seems we have to start over.
Tired, we finally said come and take your stuff back, we're cancelling - well that seems impossible too. They are asking us to pay the full amount (the one that's 100$ more than we agreed in the beginning) before closing the account.
We're willing to pay for the 2 months service they provided, but we want to get a new company, so we don't need or want their equipment and refuse to pay for it, or the installation since they are the one who changed the price after the fact.
Billing and customer service
I have been misled over and over again regarding my bill. The last year I have been very disappointed in the customer service. The right hand never knows what the left hand has done. I was giving a payment agreement that because my bill was 90 days past due that if I paid half vivint would pay the other half and put my account on auto pay. Just today I got a phone call from vivint stating that I have a past due balance and that is not correct based on my last arrangement. I have been lied to over and over and I am so tired of it. Can I get some answers as to when is my contract over and can I get some resolves please
Thank you very much in advance
James Rogers
221 Gravel Bend Road Eggharbor Township NJ 08234
I have been lied to to many times trying to get my stuff straightened out, they are the worst company EVER.
Vivint customer service and canceling service
This has the absolute worst customer service experience I've ever had. Your representatives lie, don't know what's going on, don't make appropriate notes of calls. I have been scammed out of money. I keep getting told they are refunding my money. I have not seen it. I have tried to cancel my service for 2 months. I paid my buy out amount. But yet, I still have NO confirmation of a canceled account. You have an F rating on Better Business Bureau. Vivint is a terrible company. ZERO knowledge reps and unauthorized charges that don't get refunded. You won't be in business much longer with this kind of practices.
Desired outcome: Refund and close of account
Alarm system installation
Vivint system installed 2018. (window sensor alarm didn't. Enable to arm my home for a a week. Chatted & spoke w supervisor (ty) said there was no such alert ?. Victor (chat) confirmed my security has been compromised all along. There were 3 other windows that have never had sensors as requested. Ty told me to buy missing sensors!
Desired outcome: Sensors be placed without charge
Poor equipment, service and outsourcing of customer service
Never have I been so disgusted with a company. Nothing works! Poor equipment, sporacidic video recording, failure to update records, just overall one of the most pathetic companies I have ever dealt with. I spent 30 years in the Army and have been all over the world and have come to find that ADT may be a bit more expensive, but they are a Solid company who stands by the customer. I will be cancelling my service tomorrow and taking a baseball bat and knocking the piece of crap equipment off my house. You cannot get a hold of any of the senior leadership of this company as they know the issues and they hide! Cowards they are. Taking your money and outsourcing call centers to third world countries and then charging the hell out of the consumer in America. It's the Great American Way NOT! Fix your [censored] Vivint and maybe you will go bankrupt in 2021 and your pisshead leaders CEO & COO and others will have their houses foreclosed on and they can live in the street for all I care! I have logged over 30 hours on the phone with this piece of [censored] company trying to get things fixed and they want to push upgrades to make more money. You will not get another dime from me, and I will be disputing the last 2 months of service due to lack of it working properly.
Alarm service cancellation
After moving to a new residence are service has been on month to month service. As seniors on a fixed income we could no longer afford 59.00 a month. I called and the company reduced service to 39.00. I later find out this reduction was only for three months. We do not need the service. We are homebound and do not leave our house besides are fixed income. I...
Read full complaintHome security
Mr. Nathan Lords knocked on my door on June 13, 2020, and we discussed in detaiI the services and benefits that would come with me switching from Alder Home Security to Vivint Smart Home. I agreed to switch services. Nathan Lords and I discussed the buyout process and I did inform him that my remaining balance with my current company would exceed the $1...
Read full complaintAlarm system randomly goes off
For the last couple of months, my system has randomly triggered the alarm. I work on a busy med/surg floor and have had to leave work in the middle of my shift. I no longer set the alarm when I leave, as both the police and my employer have lost patience.
Customer service has been nonexistent. The only vivint employees I have seen are those that are the door-to-door sales people wanting me to upgrade. I don't think so.
Just fix the damn system.
cancellation
They installed the equipment last September 19, 2019. Agent told I have 10 day trial but they deduct me the following day. I called them today September 30, 2019 to have a cancellation but they told me its my 11th day already do I have to pay half of price. I called the agent how come that I need to pay half of it he agreed its 11th day. They installed the equipment without knowing its my day 1/10. I am requesting to have a cancellation of it.
I am a veteran, and Vivint reps came to my home ad sat down at my kitchen. table and went over all the services with me. I decided on a premium packet and was told that with it by paying it up front I would be a month to month customer. So I paid for the equipment and own it out right. Vivint repeatedly would tell me over the phone that I was a month to month customer and that I could cancel at any time I chose because under the premium packet that I had it states that a month to month customer. who has paid the equipment off early has the right to cancel without any penalty. Well after having billing issues and it never be resolved and have made several. calls to cancel may service and have been blocked by those in the loyalty department over and over again. I did agree to stay several times as I continued to try and put up with all the confusion. However, after the mess Vivint did on October 28, 2022 I was completely done. It was way out of line and very deceptive too. I was just on the phone with the loyalty department and had my confirmation again that I was only a month to month customer and Vivint sent that in writing too. and that I had the right to cancel without any penalties. because I purchased a premium packet. So I ok then, Then the loyalty rep on also sent my case to another department because of all the confusion and the threats from other reps trying to force me to accept that I was under some 5 year contract with Vivint but I am not, I paid for my equipment up front and became only a month to mouth customer. Then the Loyal department told me on October the 28, 2022 in an earlier call, that they were going to have the month to month department contact me and they will most likely offer me a lower cost. From the 25.47with taxes and fees included in this price because of all the issues I have endured with the current status as a month to month customer. So I was supposed to get a call that day within an hour. So I waited for that call from the month to month department, but no one ever called me. So I called back and spoke with someone else in the loyalty department using the phone number given directly to me why the same loyalty department. I let the loyalty department k now why I was calling and how I had not got a call from the month to month department at all and it had been a few hours. then the person told me that it takes one or more days before the month to month department would call me- and she does not know why I was told that the month to mount department would call me in an hours. So I let that go and I began telling her about how I lost some of my credits and she did over to give me another 20 or 25 credit for all I was going through, iu do not know if she did or not, I told her that my bill was so be $ 25.47 after I was stopped from going through with my cancellation on that day. Vivint loyalty department offered me this lower cost if I stayed, as a month to. month customer. So I said that I would accept this price and she put it in the notes and said it would be on my next bill, which would have been November 7, 2022. So later when I check to confirm and called the billing department the billing department only acknowledged the note but had not allowed the new price to take affect. so this began my quest to find out why. So billing kept sending me back to the loyalty department and the loyalty department kept sending me back to billing so I was just being shuffled back and forth between these two. So in my next to the last call to the loyalty department, the loyalty department said to address the $25.47 with taxes and fees to the billing department and to ask for a supervisor. So I was either transferred or I called. So I am thinking that I am talking directly to billing and the first thing I asked for was a supervisor, I am put on hold and thinking I am waiting for a supervisor. the person comes back asked me what the amount was that I was offered on October 17, 2022 I tell him the price with the taxes and fees included which was $25.47 and he tells he he was going to input or fix the bill. All that time I thought that I was speaking directly to billing, and I began to wonder why billing never acknowledged this earlier on all my other calls, but since they were fixing in, I just went on. The next thing I know, that, I get an email about some confirmation of contract extention- however I do not even have any contract to have change, and a contract should only be extended when a person is in one, - a month to month person is not a contracted person, I am a month to month customer so I was very upset and even more appalled by the deception that the loyalty department used. I did not agree with any $25.47 excluding taxes, and this was never offered to me On October 17, in the first place, and there the offer I accepted without any contract on October 17, was $22.40 but when you add the taxes it comes out to $ 25.47 the loyalty department person told me that day. I accepted the lower price as a month to month customer not some customer under any contract. This switch and bait practice is illegal and wrong. Im within my rights to cancel as a month to month customer and I have sent 3 emails requesting a complete cancellation as of October 29,2022 - I am done with Vivint for good they lie and lie and lie- but I will not stand for the lies and deceptions- purchased my equipment and I own it - it is mine to do with as I please - so I decided to cancel the service period and I will not change any more to try and remind a loyal customer. I look like a complete full paying to a company that uses deceptive practices over and over again.
service fees increase by 2 x (bait and switch)
Account number A-[protected], service number :S-6143039 Best buy Vivint program sold me over $1200 worth of equipment on 04/13/2018 with an app access fees of $9.99 which was increased to $19.99 which is a 2X increase and some thing not expected by me as a customer and unfortunately contract says about the Increase after the initial term which protects a legal action but it thus not mean a bait and switch tactic has not applied here. The reasoning is just they discontinued the plan so now my options are either cancel and have and expensive wall decor or shut up and pay the increased price as I am stuck with the equipment which I fully paid for and I cannot even return it or do any thing about it.
scammers
Vivint.Smart Home(ToddAndie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT [protected] is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to change their name. BestBuy even STOPPED doing business(July 2018) with this shady company. Vivint did NOT CALL the police when my home was being burglarized and the burglars were still in my house(police could have caught them..) Vivint then insisted they did nothing wrong and refused to pay me for my loss(over $50k was taken). Vivint was so f**king dirty they sent me to collection, because I would NOT pay them anymore money(Vivint was in breach of the contract).
***BEWARE***
Todd R. Pedersen is also trying to scam people again with "Vivint Solar, Inc.", "Vivint Purchasing, LLC", "313 Aviation, LLC" and "Plus550, LLC"
IF you call Vivint.Smart Home today 05 March 2019 Tues. their call center will NOT transfer you to anybody important to resolve your concernscomplaints. As of today even BestBuy a fortune 500 company wants NOTHING to do with this crappy company. PLEASE do NOT allow Todd Pederson or Keith Nellson or ANY other businesses these 2 people are tied to RIP YOU off(you work to hard for your money and valuables). Together we can SHUT these 2 people down plus I have filed complaints with the FTC, BBB(4499 complaints filed), etc. I will NEVER stop telling the world about these 2 LOSERS...
unethical billing/contract practices
I was a Vivint customer for several years. I paid my bill every month, on-time and without issue. A few months ago I called to have my bill adjusted as I was struggling to reduce my expenses. They did change my plan and my bill went from $68 to $49.
A few months have passed and I called this morning to cancel my service. I sold my home (needed to) and no longer need Vivint services. After calling all service vendors all others cancelled my accounts with no issues...except Vivint.
They claim I owe $1018 to "buy out" my contract. They claim, during that call to adjust my bill, they said I agreed to extend the contract term by FOUR YEARS.
Why would I agree to that to save $18 a month?! After speaking with 3 different people at Vivint it became clear to me that this is how they are trained to operate.
This is not right. Be very, very careful if you choose to be a Vivint customer. It is now my experience that they will do anything to try to lock you into buying services. I will also add that they offered me a few different 'buy out' options, which tells me this is a common situation for them if they had those options at the ready.
You may also want to read this: https://kutv.com/news/get-gephardt/vivint-will-pay-10m-to-settle-charges-it-misled-customers-into-home-alarm-contracts
all equipment and support
This has turned into a theft by deception case. To start out the technician broke a window during the installation to which there was not any recourse taken by Vivint.
Now we have had a slew of problems with the equipment that still go on.
Today I called to cancel the service only to hear that we are still in some sort of service plan that requires the purchase of their equipment. Twenty two hundred and seventy nine dollars to cancel the service is what was outlined as I sat aghast. They have not sent any contract nor did I sign anything that would outline that sort of investment.
Warning! Do not sign their little blank tablet or agree to anything on the phone until you get a printed contract and are able to read the whole thing first. Do not accept what the salesperson tells you as true!
We have Vivent Solar and have been very happy with them. The solar panels were free to us, all we had to do was pay for monthly use which is lower than PG&E. Because of the things the salesperson told us, we believed the cameras and equipment installed was free with just a monthly charge that would be offset by discounts from PG&E and homeowners insurance. NOT TRUE! We learned after the fact that we had a 5 year contract and owed $3000 for the equipment, paid in 60 monthly installments. I could not get a copy of the contract for many weeks. Turned out they had my email address wrong. After I read the contract I saw how we had been tricked.
Home security
I was told in order to cancel my service I had to write a letter explaining why and when I wanted it cancelled. I did that a month and a half before my contract was up and surprise surprise they have no record of my letter. Still taking out payments until I can resend the letter and will only refund if I can resend original letter. SOOOOOO ANGRY! DO NOT use vivint home security!
service unsatisfactory performance order short of food overcharged
wendy's restaurant
Store# [protected]
427 Springfield Avenue
Newark NJ 07103
I'm very unsatified with my experience with this Wendy's location
I was in the drive thru for over 15 minutes
Shanita the hostess did not render good customer service in anyway form & another gentlemen Quadir had to complete my order
I paid for food and did not get all items & had to wait a additional 20mins for a sandwich this experience was very bad and I'm a very unhappy customer
doorbell and camera, are always offline when his happens always need to call and wait more than 30 minutes /less than an hour
May 21 2016 me and wife alany morante signed there so called agreement on the tablet of the sales agent, not fully understand that we can cancel there service, I rosalino morante, above my name on that so called policy is not my signature.
History of reporting to them that camera and doorbell not working based on my own confirmed sent email to them.
1. June 1 2016 complaning heat is gone (Vivint thermostat not working/camera/doorbell not working. Asking them to cancel there sevice.
2. June 30 2016 cancelled appointment for servicing due to arguing, me and my wife. (Re schedule)
3. July 6 2017 doorbell /camera not working
4. Oct 18 2017 reported camera and doorbell is working using my phone..
Before that I called them that it 's not working.
They allow me not to pay for 6 months because I complain to much.
Me and my wife are not happy anymore and my youngest daughter is the only one at home at night.. Were thinking to switch provider or get a dog instead...
Kindly help us..
VIVINT.SMARTHOME
camera and doorbell are always offline
need to call them and need to wait longer times
last call need to hung up because have monday to friday afternoon job.
contract bait and switch
Do not use vivint they are liars and crooks. I lost my job and called vivint to ask when my contract was over because that would be one less bill to pay especially at 60.99 per month. The very nice man offered to lower my bill by 15.00 a month that would make my bill 45.99. He kept going on and on about that this would extend the warrenty 3 or 4 times that when he read a blurb about extending the contract 36 months I didn’t hear that - I heard warranty, and I did agree to the warranty being extended 36 months not the contract. This is a bait and switch tactic. The system is old and not working, the alarm keeps going off for loss of power and lost sensor. I only have 1 camera on because even with the phone help we cannot get this old one on line. They sent me batteries so that I could fix it myself with telephone help, exactly what am I paying 60.99 a month for? I am cancelling my contract. I actually called to renegotiate a lower bill and stay with vivint even with the crappy equipment but not now, not after being hung up on 3 times when being “transferred” and being lied to. So here’s the numbers:
The lowered my bill by 14.99 for 12 months saving me 179.88.
They added 36 months on my expired contract costing me 2195.64
Wow I saved 179.88 just to pay 2195.64? I don’t think so, this is predatory!
Dirty secret, they don’t monitor your system, they pay alarm.com 4.50 a month to do that and they pocket the difference in my case 56.49 a month for old defunk system and equipment that I have to maintain myself.
Their sales model and pitch are improper. You see reviews that cite systems start at $600, but when you call they first run a credit check, lure you with a tech will bring equipment for you to see first no pressure to buy, but then want a deposit for that tech visit and ask in online form for you to agree to a form and submit your SSN even after I indicated if I bought I would buy system outright no financing. The sales flow is geared to get prospects to feel committed and normally they do give you price until the tech is at your house! Really unethical in my opinion. I forced a quote be provided in phone call and it was $2500 just for hardware! Excessive.
You have no idea what you’re talking about! this might be the dumbest security review i’ve seen. I have Vivint on my house and it’s by far the best security system on the entire market. it’s funny that you “claim” they work under alarm.com like you know everything. explain then why everything is all under one vivint app and why they use their OWN equipment. they actually make their product, i’m very sorry that incident happened to you but i can promise that you definitely blew things way out of proportion just because you didn’t get your way. i’ve seen far worse with companies like ADT or brinks
I am considering having them cancel my service and pick up their equipment. The cost of the equipment should be removed from my debt. I am 74 years old and really don't care if they put a collection on my credit. With all of these complaints, I think I can get them removed from my credit. I am tired of paying $66 per month for a lousy system that barely works. JOIN ME!
they try to sell me another contract!
I had a contact with these guys and was extremely happy when it was finally over. Vivint gave me nothing but headache, their service was terrible, and I often argued with these guys. So my contract was over and I was extremely happy, but they started calling me like almost every day and tried to sell me another contract. I said I was not interested and asked them to stop calling me, but they really did not care. I can't get rid of these guys, they are so annoying! I will not sign anything, I don't want to deal with them, but they simply do not understand. I said a million times I was not interested but they keep calling! Terrible!
cancellation policy
They have a Cancellation Policy that is totally unfair and unforgiving. If you have a circumstance where you cannot give a full 30 day notice before you need to cancel (such as sudden death or an unexpected move), you WILL pay them for another month of unneeded service when you shouldn't have to. You will NOT be successful when contacting their Customer...
Read full complaint and 1 commentWireless home security system
This is the first day, I can use my computer in my HOME, today since your tech was out here Aug. 6th, 2015. When I began to experience an electrical problem, I advised my Rep immediately, long story short he dropped the ball and I have not heard from him to date. Upon the 2nd visit from a new tech, Aug. 12th, 2015 and supervisor; as to their solution to the...
Read full complaint
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