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CB Concerts and Music Festivals Vivid Seats
Vivid Seats

Vivid Seats review: Lakers tickets/ lexus club pass

G
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6:54 pm EST
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TO WHOM IT MAY CONCERN...

On December 1st I purchased what I believed to be 3 tickets to the game but after reading the fine print and speaking to numerous people I realized it was to the Lexus Club. Minutes after I questioned the purchased, I called and a few individuals who work with Vivid at customer service and they gave me false information and said they were indeed for the game but in fact they were not and were for the club. They also said there were no refunds which I believe Is fairly unfair as the wording on the site makes it seem as if they are game tickets. It took me months to save that money to take my boys, and I think I should have either received a refund or credit from Vivid. They should also make it clear in BOLD that these are not game tickets.

Claimed loss: $274.38

Desired outcome: REFUND OR CREDIT

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  1. Vivid Seats Contacts

  2. Vivid Seats phone numbers
    +1 (833) 228-5143
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    Customer Service
    +1 (925) 206-3066
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    +1 (312) 291-9966
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  3. Vivid Seats emails
  4. Vivid Seats address
    344 N Ogden Avenue 4th Floor, Chicago, Illinois, 60607, United States
  5. Vivid Seats social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 07, 2026
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