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Electric Wheel Store
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Electric Wheel Store
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Electric Wheel Store complaints 7

ComplaintsBoard
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8:53 pm EDT

Electric Wheel Store EW-36

I purchased an EWheels EW-36 in Dec. of 2021. Several months after the purchase started to experience loss of battery power. The advertised travel distance is 43 mile +/-. We were fortunate if it travelled 5 miles. Called EWheels and was told to take batteries to an auto parts store to have them tested. I did and they would not hold a charge. I called Ewheels 11 times between May and November. Most times put on hold for extended periods of time then disconnected. Several times was told to leave a message and they would return the call within 24-48 hours. No return calls. As warm weather returned in March of 2022, I bought new batteries myself (03/15/22). Also, a new charger Still had same problem. Once again made phone calls in April and May and left voicemail. Recording said somebody would get back in 24-72 hours. No return call. There is a 3 year "Limited Warranty" on the scooter. On 05/17/22 I was told by an EWheels representative I could call a service company to come to my home to make repairs. I don't think I should have to pay under the warranty and I have been trying to contact them for over a year.

Desired outcome: 1 - Fix the problem and guarantee repair2 - Return scooter for a refund

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10:55 am EDT
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Electric Wheel Store FRAUD

THIS COMPANY IS A TOTAL FRAUD. I PURCHASED A EW-36 MOBILITY SCOOTER AND IT IS A PEICE OF ###. THE CHARGER BURNED UP THE FIRST TIME I PLUGED IT IN, AND THE SCOOTER WAS FULL OF DAMAGE WHEN I UNPACKED IT. I CALLED EWHEELS AND AFTER MORE THEN 30 ATTEMPTS, I DID CONTACT THERE SERVICE DEPARTMENT. THE GUY STSTED THAT OTHERS HAVE COMPLAINED ABOUT THE CHARGER BURNING OUT, BUT HE NEVER ATTEMPTED TO CORRECT THE ISSUE, AND WHEN I EMAILED HIM PHOTOS OF THE DAMAGE, HE STATED, I DON'T KNOW HOW THAT HAPPENED, BUT I WILL LET MANAGERMENT KNOW YOUR UPSET. THAT WAS AS FAR AS IT WENT, HE DID NOTHING, AND NO ONE HAS EVER CONTACTED ME ABOUT THIS. THEY KNOW THE CHARGER CAN CAUSE A FIRE OR SHOCK TO SOMEONE, YET THEY KEEP ON SELLING THE SCOOTERS, THEY DO NOT ANSWER YOUR QUESTIONS, NOR WILL THEY FIX ANY PROPLEMS.

CLEARLY, THEY DO NOT CARE ABOUT ANYONE BUT THEMSELFS AND MONEY, AS CLEARLY, THEY HAVE FULL KNOWLEDGE OF A FIRE PROBLEM, YET THEY REFUSE TO DO ANYTHING ABOUT IT. I AM CONTACTING A LAWYER AND OTHERS TO GET THIS COMPANY LEGALLY, AND PUT A STOP TO THERE SALE OF DEFECTIVE ITEMS.

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Update by ted chase
Oct 03, 2014 8:32 am EDT

i HAVE ONE, AND IT IS A TRASH. WILL NOT CHARGE, LIGHTS WILL NOT WORK, AND EWHEELS WILL NOT ADDRESS MY COMPLAINTS. THIS IS NOT A COMPANY A HANDICAPPED PERSON WANTS TO DEAL WITH.

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friends4me1
, US
May 09, 2012 2:54 am EDT

horroble place, will not give refund, after email promise, was told to "F" myself, by steve, these guys are very bad.

ComplaintsBoard
A
8:34 am EST

Electric Wheel Store Avoid this e-shop

I ordered electric scooter from the website www.electricwheelstore.com. I tried to reach them after I made the order and paid for it, because the seller didn’t send any confirmation information. But the phone was busy. I decided to cancel my order, but no one contacted me and returned money. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Is Electric Wheel Store legit?

Our verdict: Complaints Board's thorough examination reveals Electric Wheel Store as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Electric Wheel Store stands out for its commitment to quality and security. Clients considering Electric Wheel Store should delve into its customer service record to gauge compatibility with their expectations.

Electric Wheel Store earns 91% level of Trustworthiness

Perfect Trust Endorsement: Electric Wheel Store achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Electric Wheel Store has claimed the domain name for electricwheelstore.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

However ComplaintsBoard has detected that:

  • While Electric Wheel Store has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the electricwheelstore.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Electric Wheel Store has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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4:33 pm EST
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Electric Wheel Store BAD Company

BAD company! Stay away from them.. See their F rating at the BBB http://www.bbb.org/houston/business-reviews/motor-scooters-dealers/electric-wheels-in-houston-tx-90019010/
Additional Complaint Information
Consumers allege that they will order product such as a scooter and the product will have a defect, discovered after delivery. Consumer's attempt to contact the company via email or telephone and the company is unreachable and does not return phone calls or emails. The company has multiple unanswered complaints.
http://www.electricwheelstore.com/
http://www.electricwheelstore.com/

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2:05 am EST
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Electric Wheel Store Scam, damaged bike, sent bike check, 3 months never return

Company said sent bike to check, 3 months never return

Took my money and now took my E-bike.
Dec.10, 2011 ordered EW1400 $899.00 from the www.electricwheelstore.com

Dec.22, 2011 received order, First day I checked the battery turn off automatically after 1 minute.The company told me NO RETURN, NO REFUND, only send battery to check.

Jan.19, 2012 received battery fixed back( long time fixed). getting worse. Company said send Bike back to check again( I paid shipping over $ 225)

Mar, 03.2012 still not get my bike back (3 months)
- No pick up phone
- No return call
- No good service at all
- Lied to me, said done tomorrow 10 times. Last said done and gave me the FAKE FedEx tracking number.

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4:02 pm EST
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Electric Wheel Store THIEVES!

We purchased an electric tricycle from the www.electricwheelstore.com and after 4 days it broke down. The trike was packed very badly and some parts were missing. Calling them a few times they said to me to get lost because it's not their problem anymore. I cannot beliive they treat their customer this way. Never do business with them!

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Jinap
, GB
Jun 17, 2016 12:59 pm EDT

Hi ffs usa, I am in the UK, and have recently got one of these second hand, an early model I think, and am thinking of putting a speed pot in series in the throttle wiper lead, the early models did not have this. I am guessing this is how it was implemented. Anyway, I would be interested to have any info at all that you have on this scooter as anything is so difficult to come by. Wiring diagrams, schematics, part types and brands etc. Thanks, all the best, Jinap

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Jinap
, GB
Jun 17, 2016 12:56 pm EDT

Hi ffs usa, I am in the UK, and have recently got one of these second hand, an early model I think, and am thinking of putting a speed pot in series in the throttle wiper lead, the early models did not have this. I am guessing this is how it was implemented. Anyway, I would be interested to have any info at all that you have on this scooter as anything is so difficult to come by. Wiring diagrams, schematics, part types and brands etc. Thanks, all the best, John Hill.

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ffs usa
, US
Jun 10, 2016 5:53 am EDT

I run a repair shop and currently have a customers EW-36 eWheels in for repair. What a POS. After several discussions with Derek the service manager, I found out that these things are made in China. This explains a lot as I have noticed very pore quality and design. This customer has only had their scooter less than 3 years and the controller is no longer available with no replacement or upgrade kits available. This is completely unacceptable. They don't even have wiring diagrams for or anything for troubleshooting. I had to take the time to make my own and make several calls to Derek on wiring, resistance readings and voltage readings. I have worked on a lot of mobility scooters and this brand and company is by far the worst! So DO NOT buy anything from these people!

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AndiLauren2000
, US
Feb 08, 2016 11:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am one of many employees that have been with this company for over 2 years. We have a full service dept. and our scooters go through multiple inspections prior to shipping and we have many levels of quality control. We have updated our packaging and our number 1 concern is our dealers and customers. I can't speak for what occurred before I started working here, but I can say that we have thousands and thousands of happy customers and I would not continue to work here if I did not believe in the company or the owner of the company. If you have any previous issues that you would like to discuss with management. Please feel free to call us at [protected] and ask for Rola.
Thank you. Andi B.

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ExTexan38
, US
Sep 12, 2018 12:16 am EDT

Hi, I need to speak with the owner, is that Scott Rubin?

Natasha Johns
Natasha Johns
Houston, US
Jan 23, 2014 10:48 pm EST

The answer above by jackwidow is written by Scott Rubin the distributor of the EW-36 scooter. He is trying to mislead the consumers again. it is never his fault, it is always the dealer's fault, who happens to be him. Very typical !
Please google his name to read about all his troubles with the law, and arrest records in Scottsdale, AZ.
Buyers beware. Check with the BBB about his companies: Electric Wheels, LLC and e-Wheels.

Natasha Johns
Natasha Johns
Houston, US
Jan 23, 2014 10:38 pm EST

The EW-36 is a fake Chinese scooter made by CEMOTO out of Jinhua. No quality control, cheap parts, and the USA distributor Scott Rubin does not offer any customer service! or carry replacement parts. They just want to take your money, and you are on your own.

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jackwidow
, FR
Jan 10, 2014 3:54 pm EST

I not 100% sure but as I have look E-Wheels is the company that makes electric scooter called the EW-36 scooter is the manufacturer of the scooter their do not sell to the public. The scooter is sold by dealers like Electric Wheel Store their are a dealer of the scooter not the manufacturer of the scooter.
Look at the link listed below and see it that true.
The manufacturer of the scooter base in Scottsdale, Arizona.
http://www.ewheelsdealers.com/index.php?option=com_virtuemart&page=shop.product_details&flypage=flypage.tpl&product_id=1&Itemid=103&vmcchk=1&Itemid=103
The dealer of the scooter only base in Houston, Texas!
www.electricwheelstore.com/‎
Who all so sell other bikes.
Please don't forget that their many look a like scooters to the EW-36 scooter some times called rickshaw scooter made in China! The Challenger Sport Scooter is one of many fakes of the E-Wheels scooter EW-36.
www.topmobility.com
For me my point is do more Internet research than you think is needed like not just the Better Business Bureaus www.bbb.org. Dig until you bleed than dig some more!

Good luck peace!

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ExTexan38
, US
Sep 12, 2018 12:36 am EDT
Replying to comment of jackwidow

E-Wheels doesn't make anything, they import their devices from China, so they sell them, collect your money and ship them after that yet get NO support.

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thairat
Union City, US
Mar 19, 2012 6:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

E-Wheel :THIEVES & SCAM

Took my money and now took my E-bike.
Dec.10, 2011 ordered EW1400 from the www.electricwheelstore.com.
Dec.22, 2011 received order, First day I checked the battery turn off automatically after 1 minute.
E-Wheel told me no return, no refund, only send battery to check.
Jan.19, 2012 received battery fixed back( long time fixed). getting worse
E-Wheel said send bike back to check again (I paid shipping over $ 225). Mar, 1*.2012 still not get my bike back (Over 3 months).
- No pick up phone
- No return call
- No good service at all
- Lied to me, said done tomorrow every times. Last said done and gave me the FAKE FedEx tracking number.
NOTHING GOOD.

ComplaintsBoard
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10:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i am writing this letter to tell people how dissatisfied I am with the electric wheel company. My wife bought the electric scooter from them and they forgot to ship it then they said that they did not receive our money. We went to the bank and found out that the funds indeed were taken and the company was paid. They finally confirmed that the money wa...

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Overview of Electric Wheel Store complaint handling

Electric Wheel Store reviews first appeared on Complaints Board on Jan 16, 2012. The latest review EW-36 was posted on May 18, 2022. Electric Wheel Store has an average consumer rating of 1 stars from 7 reviews. Electric Wheel Store has resolved 0 complaints.
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  1. Electric Wheel Store contacts

  2. Electric Wheel Store phone numbers
    +1 (888) 518-3588
    +1 (888) 518-3588
    Click up if you have successfully reached Electric Wheel Store by calling +1 (888) 518-3588 phone number 0 0 users reported that they have successfully reached Electric Wheel Store by calling +1 (888) 518-3588 phone number Click up if you have UNsuccessfully reached Electric Wheel Store by calling +1 (888) 518-3588 phone number 0 0 users reported that they have UNsuccessfully reached Electric Wheel Store by calling +1 (888) 518-3588 phone number
  3. Electric Wheel Store emails
  4. Electric Wheel Store headquarters
    One Riverway, Suite 1700, Houston, Texas, 77056, United States
  5. Electric Wheel Store social media
Electric Wheel Store Category
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