Menu
For Business Write a review File a complaint
Visualsoft Customer Service Phone, Email, Contacts

Visualsoft
Reviews and Complaints

Visualsoft's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.visualsoft.co.uk

Learn how the rating is calculated

1.0 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Visualsoft Complaints 6

ComplaintsBoard
M
11:43 am EST

Visualsoft Access to my admin, website

I have been dealing with this company…
I have been dealing with this company for many years, I have 4 websites with them which 3 off them is currently live

The customer service and their company service is so poor its unreal,

3 of my sites were down in Christmas. Back in April, May, June 2020 my sites were constantly down, I was advised by then my account manager Kevin Richardson it beyond their control if my sites our down, I cannot be compensated however I will still need to pay my bills even if their service is not provided, he then advised me that I should pay for a dedicated server

I was advised the dedicated server will work out much cheaper and the sites will no longer go down.

November/December 2021, my sites were again down, I couldn't access the admin, I couldn't process the orders, I was losing sales that would of generated thousands,

I voiced my complaint to Aimee Lindsay and Katie Stewart and requested that they do not charge me anything for that calendar month, this is Katie Stewart's reply

£1, 500 +VAT was added to your account as a gesture of good will and compensation for the intermittent downtime issues you have faced recently and was to be used to cover the costs for the Dedicated Server for July - December, that you have not been charged for since this was put in place..

Basically they're saying they didn't bill me for the server a error on their site so they will be collecting this money from me and that's my compensation, that email was from

Now this review is done I will look at the platforms to voice my concerns including social media sites, because why should a handful of people read this when there's a possibility of a larger audience so others so not fall for this scam

Its a scam because you're paying for service you're not receiving, its like my company selling its product and then sending out a empty box

Since addressing this Emma Thompson has reached out to me from Visualsoft to resolve this, but that doesn't resolve the loss I have suffered in previous months.

Desired outcome: Compensation for loss of earnings

Read full review of Visualsoft
Hide full review
ComplaintsBoard
J
2:04 am EST

Visualsoft zero

It's nothing. Zero.
Zero customer service.
Zero money.
Zero.
They care nothing about you and what you want.
As always they only need your money and once they get it, forget about them.
I am really disappointed that being a smart person I fell for this crap and gave them my money for nothing, I just believed their promises and a multiyear experience in e-commerce or whatever else.
Don't waste your money, people. You will regret.

Read full review of Visualsoft
Hide full review
ComplaintsBoard
B
1:18 am EDT

Visualsoft It's all about the money

We have hired these guys from Visualsoft and they made us a webpage. We paid a lot of money for that and didn't get what we asked. We had many issues with these guys trying to get them to redo everything. They finally agreed and fixed everything we did not like for an additional payment. Then they asked for more money and we had to pay extra to keep our site function.
One day they just closed our site and refused to give us access before we paid them!
Recently we found another company and they seem more reliable than these guys. So we decided to move there.
Better do not deal with Visualsoft, it's all about the money here!

Read full review of Visualsoft
Hide full review

Is Visualsoft Legit?

Visualsoft earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Visualsoft to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Visualsoft is known for their high standards and safety. If you're thinking about dealing with Visualsoft, it's wise to check how they handle complaints.

We found clear and detailed contact information for Visualsoft. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visualsoft.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Visualsoft.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Visualsoft.co.uk you are considering visiting, which is associated with Visualsoft, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Visualsoft have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Visualsoft website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Visualsoft has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
P
5:10 pm EST

Visualsoft They fabricate their own reviews

They fabricate their own reviews. How can you trust a company that does that? Save your money and go with someone else. All visualsoft are good at is pretty banners and design. Catherine B and any other positive review of them is written by them. They have already been caught by a well-knows site doing this.

Read full review of Visualsoft and 2 comments
Hide full review
2 comments
Add a comment
P
P
private82
Middlesbrough, GB
Feb 18, 2015 5:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I can't say I have experienced them fabricating their reviews, but they absolutely do have a huge propaganda machine at work. Their TrustPilot reviews (which they will point people to who are considering going with them) is completely "managed"... you can't leave a review on there unless you promise them it will be 5 star... leave a 4 star or lower review and they will contact you directly requesting that you up it to 5. Want to leave a negative review?... no can do! Go ahead... try it. You can't leave a review unless they give you a code first. Hence they now can keep negativity completely secret.

S
S
sandeeep
GB
Apr 25, 2012 2:06 am EDT

i was thinking of making a website from visual soft,
do you reckon i should stay away from them

ComplaintsBoard
G
4:57 pm EDT

Visualsoft They are over-priced and not nice to deal with at all

Very substandard service from a very substandard company. Big delays in project delivery with loads of excuses.

Whats worse is that they do not show remorse or interest in customer satisfaction. I would strongly recommend you do not use their services.

They are over-priced and not nice to deal with at all.

Read full review of Visualsoft and 2 comments
Hide full review
2 comments
Add a comment
P
P
private82
Middlesbrough, GB
Feb 18, 2015 5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree with Catherine B - but please ignore the Trustpilot reviews... on there they are filtering the reviews so that people can't make negative comments and there for they are fabricating their 9.7 rating.
Look on other boards and make your own judgements... based on both good and bad.
Personally I wouldn't touch them with a barge pole, but that's a personal opinion based on personal experience.

View 0 more photos
C
C
Catherine-B
Newcastle, GB
Sep 20, 2011 12:29 pm EDT

for a true reflection of visualsoft from genuine customers (rather than one person posting under multiple aliases to sabotage their reputation) google visualsoft reviews

ComplaintsBoard
B
3:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Terrible Company with no interest in resolving serious issues for a client that has spent tens of thousands of Pounds with them. Project over-ran by over 7 months (what was supposed to be a 3 month project so 10+ months). Very sad and lame excuses where made. 1 - Horrible lock-in contract. 2 - £60 plus VAT charge to lift a finger ( including to fix...

Read full review of Visualsoft and 14 comments

Visualsoft Reviews 0

Looks like Visualsoft has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Visualsoft, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Visualsoft complaint handling

Visualsoft reviews first appeared on Complaints Board on Aug 29, 2011. The latest review Access to my admin, website was posted on Jan 7, 2022. Visualsoft has an average consumer rating of 1 stars from 6 reviews. Visualsoft has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.6
515 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Visualsoft Contacts

  2. Visualsoft phone numbers
    +44 164 263 3604
    +44 164 263 3604
    Click up if you have successfully reached Visualsoft by calling +44 164 263 3604 phone number 1 1 users reported that they have successfully reached Visualsoft by calling +44 164 263 3604 phone number Click down if you have unsuccessfully reached Visualsoft by calling +44 164 263 3604 phone number 0 0 users reported that they have UNsuccessfully reached Visualsoft by calling +44 164 263 3604 phone number
    100%
    Confidence score
    Head Office
    +44 164 291 9979
    +44 164 291 9979
    Click up if you have successfully reached Visualsoft by calling +44 164 291 9979 phone number 1 1 users reported that they have successfully reached Visualsoft by calling +44 164 291 9979 phone number Click down if you have unsuccessfully reached Visualsoft by calling +44 164 291 9979 phone number 0 0 users reported that they have UNsuccessfully reached Visualsoft by calling +44 164 291 9979 phone number
    100%
    Confidence score
    Sales
    +44 164 267 6018
    +44 164 267 6018
    Click up if you have successfully reached Visualsoft by calling +44 164 267 6018 phone number 1 1 users reported that they have successfully reached Visualsoft by calling +44 164 267 6018 phone number Click down if you have unsuccessfully reached Visualsoft by calling +44 164 267 6018 phone number 0 0 users reported that they have UNsuccessfully reached Visualsoft by calling +44 164 267 6018 phone number
    100%
    Confidence score
    Customer Service
    More phone numbers
  3. Visualsoft emails
  4. Visualsoft address
    Visualsoft House, Prince's Wharf, Stockton-on-Tees, England, Cleveland, TS176QY, United Kingdom
  5. Visualsoft social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Visualsoft Category
Visualsoft is ranked 32 among 158 companies in the Hosting and Web Design category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.