Visionworks of America review: Scratch on my glasses
I purchased 3 pairs of glasses in October 2022. With the BOGO for the 2 pairs and a coupon for the 3rd pair my order was well over $1000. I made sure to get the highest quality lenses as they showed to be 2 times more scratch resistant. I noticed a scratch on one of my lenses yesterday and stopped in to the same store I purchased my glasses. While I was waiting the gentleman asked me if I had insurance on the glasses and I said I did not know there was insurance. He said they offer it and it covers these things, I told him he never mentioned the insurance to me when I bought my glasses as he was my salesman. For over $1000 and I would of purchased it. Instead after an extended wait I find out that my glasses are not covered and were only covered for 60 or 100 days he was not sure. I was shocked and could not believe I paid for these expensive lenses to not have some sort of protection. The last place I got glasses covered them for 2 years and those were less. Even America's Best covers glasses for 6 months!. Walmart gives you 1 free replacement and Vision works does nothing? I was offered replacement lenses at a discounted price of $435! I do hope someone will look into this and consider some sort of way to help resolve this as I am so very upset over this.
Desired outcome: To have my lens replaced at no cost. (one lens)
We are so very sorry to hear this. Please send us an email to customerservice@visionworks.com and include for us your full name, phone number and store location. We would be more than glad to reach out to our Leadership team on your behalf.
Warm Regards,
Visionworks Customer Care Team
This complaint has been resolved automatically due to user's inactivity.
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