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The whole Virgin Mobile Top-Up phones sounded like a great idea for a daily usage with a plan for $ 44.99 giving 400 anytime minutes and unlimited nights and weekends. That was until on the 19th of January, I added a $ 50.00 top-up card earlier than my due date (January 25, 2007) and till this day still cannot use my cell phone. I repeatedly called and talked to several Customer Service Reps which could not do anything because initially the person whom activated my information into the system at time of turning the phone on, put the wrong Vkey (a password in order to pull up your file with the C.S.R.). Then from there talking to TWO managers whom couldn't do anything for me except tell me to ADD an additional $50.00 Top-up card to turn on my phone and continue the plan! So now I am out of the cost of the phone, the cost of activation, and out of an additional $ 50.00 for a top-up card and what do i gain from it all? A PHONE THAT DOES NOT WORK AND BEING OUT OF $155.00! Nice way to treat your customers!
A very upset consumer!
I agree with your comments I been having problems with getting my money back from them, they added my card to there acct and that was only a one time fee to see if that worked for me. I lost the phone called them to report it and now (of course) they have no record of that and they refused to refund my money to my acct. I think they should be put out of business. They now lost two accts because of this. I also HAVE ANOTHER WITH THEM THAT NOW WILL BE CLOSED ALSO. If you can help, please do. I want my money back from these people I work to hard for my money to give it away.
PLEASE DO WHAT YOU CAN, THANKS.
I totally agree with you, i have been back and forth with supervisors/managers/customer service, they will not replace my phone. The phone that was sent to me has a dead battery i toped up $30.00 dollars in nov/06 and it is now feb/07 and i have been on the line from work with these people again for about 2-1/2 hours today and was told that i couldn't get my money back nor get a new phone and the phones that are sent to me are refurbished phone a used phone plus i was charged 14.99 for a replacement phone and told that i can not get that money back either so i asked them all how can you keep my money for a service that you are suppose to give me but i can not use the phone and that i reported this to you all back in nov and i was told that I'm account was closed because i didn't top up so i ask why would i top up when i toped up in nov $30.00 that i still have yet to use they told me that i just lost my money i plan to speak with some of the attorneys here at my job i work for a court system and i even asked for a corp office they said they couldn't give me that kind of information to me i then asked for a regional manager name or number they couldn't give me that either something needs to be done about this life is to hard as it is to have people just take your money and like you have money to just throw away and this is not the case i want all of my money back in full how can you get paid for nothing it don't work like that if you pay for something you should receive your monies wort .
May god help us all .