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Victoria's Secretbra fitting service

1
J Sep 13, 2018

I took my granddaughter to the Milton Keynes store of Victoria secrets. I was very impressed by the customer service and friendliness of the whole team. We asked for a bra fitting service for my 13-year-old granddaughter who had previously been measured several months ago at Marks & Spencer at that time she was told her bra size was 32B. Keira visited the Victoria Secrets Milton Keynes store on the 21st of July 2018 and her bra fitting was carried out by Meg P. It was recommended that Keira had lightly lined pink size 32DD. We were surprised by this given that she is only 13 years old however we except that she is growing fast! We purchased three bras from the store and again all of the staff were very helpful. However since, the visit Keira has not been very happy with the fit of the bras and therefore last weekend we visited Marks & Spencer‘s once again to re-check the measurements. We were astounded to find that not only was Keira not 32DD, she was in fact still 32B!
Whilst I appreciate that sizes differ from store to store and brand to brand the overall sizing should match. I now feel that the excellent customer service we received at Victoria secrets is completely undermined now that we understand measuring/fitting service was incorrect. This also means that I spent in excess of £70 on products from the store which are incorrect. I would appreciate your feedback and thoughts on the incorrect measuring that your team carried out. I look forward to hearing from you

bra fitting service
bra fitting service

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