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CB Undergarments Victoria's Secret 6650 S Westnedge Ave, Portage, MI, 49024, US
Victoria's Secret company logo
Victoria's Secret
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Victoria's Secret company logo

Victoria's Secret

6650 S Westnedge Ave, Portage, MI, 49024, US
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1 complaint
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Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 8:00 pm
Fri
11:00 am - 8:00 pm
Sat
11:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm
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T
2:32 pm EDT
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Victoria's Secret - Customer service

On 9.17.23 at 2:20 PM my mother and I went into the Kalamazoo store at the Cross-road Mall - Not greeted but ask for help from a gal of color with blond hair in long braids. Never got her name but asked her to check the bra I had on for size to get started. She did measure and said that seemed right. She gave me a "try on" bra put me in a stall and after 8 minutes NEVER came back. I asked my mom to find her, and she looked all over and found her at the front of the store, my mom told her I needed some help and the employee acted like it was a problem. She then came to stall and said "that looks good" I asked for try on the same bra that I wore when coming in, gave it to me and gone for another 6 minutes, my mom had to go find her again. This time the bra did not fit properly, I asked why the big difference she stated the other is just a try on. She was so nasty about me asking questions and I felt like such a burden. That we left. I have been shopping at Victoria Secrets' for over 40 YEARS! I will NEVER be going back into this store. at the price of your bras, I expect much better customer service. Looks like you have lost another customers.

Desired outcome: Not sure

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