Viagogo review: Total disaster

Total disaster. We bought our Lady Gaga tickets via Viagogo in April, and the order was marked as confirmed for months. Today, one hour before the concert, Viagogo suddenly cancelled our tickets and offered no replacement, no alternative seats, nothing.
We were already in Berlin, with travel and accommodation paid for, and absolutely no way to enter the venue.
This is not a “marketplace issue” – this is a company that makes money while offering zero guarantee to the customer. If you’re thinking of using Viagogo for any future event: don’t. They can cancel at the very last minute and leave you with nothing but wasted money and frustration.