Below is the letter I have sent to VG Medi Spa, Manchester. UK.
Im sure a lot of people have had problems with this company as this website suggests. Will keep you all updated, if they give me my session back ... not hoping for a miracle like!
I had an appointment for my laser hair removal on the dates 5th April 12.45 & 7th May 12pm
I was seen to by the therapist Dee, who had previously done my laser previous sessions before.
She commenced with the laser, on my face & my bikini & PA.
However, throughout chatting, Dee stopped half way up my left leg, after already had finishing my right leg. She proceeded to say that she wasn't have meant to laser my legs.
I did respond in the therapy room, that I'm not sure what procedure I have paid for, and to check.
Dee said it should be fine & she proceeded to finish the back of my legs.
I would like to make it clear that Dee at this particular moment in time, did not check the system to see what treatments I had paid for & what I was scheduled to have lasered.
Only after the treatment had finished and walked to reception, Dee had spoken with the receptionist and proceeded to tell me that the payment for the treatment for legs had to be taken.
I asked Dee why this was, and she commenced to say that my legs were not to have been lasered.
I work in the health profession field as a nurse. First and foremost, one thing we always adhere by is check and pause. This was a similar situation to what Dee was in.
I was told by Dee, whilst the receptionist sat by the desk that this payment needed to be made. Unfortunately, this time round, Dee wasn't the most pleasant & the tone of her voice definitely was more abrupt.
I left the salon feeling bullied into making a payment for something that I really should not have been coerced into in the first place.
Unfortunately, this isn't my job to check this, and there was no reason at the time, or this time for me to dishonest, as I wasn't the one holding the laser gun.
My 4th session of laser then followed on to the 7th May. Again, I had Dee for my session.
After treatment, Dee produced a list of treatments VG Medi spa offered at discounted in house rates. (Please see attached picture below).
Here was marked that I had 2 x sessions for bikini and PA. But only 1 x session for face, when I had only ever attended the clinic for both areas at the same time.
When questioned, Dee did not only explain, but abruptly said that my appointment undertaken on the 5th April, (for the mistake of her lasering my legs) was now deducted from my final 6x sessions of my face - now only leaving me with 5x sessions.
I understand that sales are large financial market in the beauty industry, but Dee was pushy and what I also found extremely rude, was the fact that the "discount offers" leaflet was shoved under my nose, with no say so.
Dare I say, the leaflet was almost to cover Dee's back in the fact that a mistake was made on her behalf on the 5th April, and with a paper copy, she was able to cover her back. It was a good job; I actually took the time to quickly read the paperwork presented to me.
Also may I add, whilst at the reception desk, Dee had walked back into the treatment room and brought out the iPad for me to sign for my leg session. Which I did sign, might I add. This was signed in good faith on my behalf - that the treatments I had paid for, where the ones I should have received. May, I re-iterate the words, treatment that I should, have received.
In my opinion to deduct the session for me that I had paid for, was a very underhanded approach and also extremely amateurish - as it was displayed to me on a discount offers leaflet by Dee, without any information that 1 x session was being deducted.
Unfortunately, this issue isn't my problem, yet I have spent time out of my day to write this email to complain about the staff and service I have received from VG Medi Spa. This is a training issue with staff, that they are not only not checking treatments which clients have paid for, but they are not cross checking it with patients - which is dishonest practice.
All documentation was signed by myself, in good faith and honestly that the treatments I had paid for, should have been the treatments that I received. Any additional treatments were not a fault of my own and under the care, and diligence of the therapist Dee, who regrettably did not check and in turn - hadn't carried out her job in the correct manner.