Pure Medical Spa
Pure Medical Spa Customer Service Contacts
Raleigh, North Carolina
United States - 27612
I went to Pure Medical Spa to rejuvenate my skin and ended up scarred. The first procedureIi had was the Fraxel. After the procedure my face was burnt and full of puss-filled blisters. New wrinkles appeared after my skin finally healed. I was told that I must have received a "REALLY GOOD treatment". I had bought a package so I thought that the next Fraxel would take care of the damage from the last procedure. At my appointment, I asked about the RF Microneedling and decided to try it since the Fraxel caused more damage to my skin. As it turned out, the lady who performed the microneedling procedure on me had no real experience. The manager knew of the attendent's lack of experience but encouraged her to continue with the procedure. During the procedure I could hear my skin being seared like a piece of meat and was in a great deal of pain. I assumed at the time that it must be a painful treatment which had to be endured to get good results (no pain, no gain), but soon realized that my faced was being branded. I now have scars across my nose, chin and on the side of my face. I called the office with my concerns and sent pictures, but didn't get me in for an appointment until 5 days later. When I went in for the appointment I asked if I should take my makeup off and the woman immediately replied, "No, I've seen the pictures". She clearly did not want the patients in the waiting room to see what happened to my face. I asked for a refund and was told that I could have a free Fraxel procedure. This was a nice offer, but who in their right mind would want another procedure performed at this establishment after the damage already done? I requested a full refund, but was told to wait some time for the managers to meet with me. This made me more angry and frustrated. When I threatened legal action, a manager finally called me and acted concerned. She told me that it sounded like my only concern was getting a refund. I said that I wanted my money back so that a trained plastic surgeon could try to fix the damage that was done. She then said she'd send in a prescription of Retina for me to use immediately. It's a good thing I checked with my doctor first, who said that using Retina right now would damage my skin further. When asked to speak to the owner of Pure Med Spa, they would not give me any contact numbers and was told that a manager would contact me. I amseriously considering legal action if this is not settled shortly.
This company should be shut down all they do is take people money with no results, I went to Pure Med Spa Seven months ago to get Botox I paid for but never got, I paid $3.500 dollars phaxell to clear of the dark spots still there, all I got from that was burn skin and pain, I took 6 treatments lazer treatments to tighten up my skin, no difference six months have passed I see no changes, I did return to talk with Becky she gave me a bottle of Seraphim skin care, no change. Becky told me I should have been a valium everyone I come for pain, out of six times I was only given a Valium once, the procedure are very very painful. when I began to complain to the supervisor I call her a b#### but apologized. I call to speak to upper management several time and when I did talk to the owner she said to come in and do the treatments again, I told her know because it should have been done right the first time, due to the pain I told her know I rather her to put my money on my credit card she said no refund and she said for me not to call anymore. The staff lied and took all my money and no results. I'm highly pissed at Pure Med Spa. This is a message I sent Becky today
Becky this is what came off google from other people that visited Med Spa, still Becky I did not get my Botox and my face still look the same, the rating are terrible I didn't write that someone else wrote it in the complaint, u said they need to do my face over u said that, oh well it's going to get nasty and you are involved. Take care what about the Botox I paid for and never got. Come on we're is your honesty Becky u sure did change.
THESE ARE SOME OF THE COMPLAINTS I GOOGLE
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Pure Medical Spa - STORE CLOSED DOWN 
Pure Medical Spa - Liars and No Refunds for Products they Don't Have 
Pure Medical Spa - Terrible (fraudulent) business practices
Pure Medical Spa - Laser Hair Removal
Pure Medical Spa - Avoid like the plague
Pure Medical Spa - Never told me that they were closing they have my money 
Pure Medical Spa - Down Right Dishonest
RUN FOR YOUR LIFE FROM PURE MED SPA RALEIGH, Nc
My nightmare with Pure Med Spa has been going on for almost a year. I went in last June with a Groupon for a certain service. The "consultant" told me I was not a candidate for that service, and suggested I have the lipo done instead. She quoted me a price of $6000, told me they offered financing, and asked to run my credit report to see if I qualified. I did consent yo the credit check, and I was approved. What I did not realize was that they were charging me instantly for the $6000. The "consultant" said that appointments for the lipo procedure "fill up fast" and I felt pressure to make an appointment. I did, but I told her that I'd need to talk it over with my husband before having anything done, and that I'd cancel the appointment I'd I decided against it.
I did decide against the procedure, and canceled my appointment the VERY next morning. Again, I did not realize they had already charged me the full amount of the procedure. So a couple of weeks later, I got the bill in the mail. Since then, it gas been nothing but a complete nightmare dealing with these people. I have since been trying to get a full refund. They told me I was entitled to a partial refund, as per their cancellation policy. Which means that they expect me to pay $1500 for a consultation, which took all of 30 minutes, if that long. That is outrageous! Even real medical facilities don't have such stupid policies! They made me go back down there to sign a paper requesting the partial refund of $4500, which they said could take 60 days to process. I didn't even get the refund they said I was entitled to until I filed a dispute with the credit company they use, Alpheaon Credit, and I filed that in December.
I have also filed a complaint with the Better Business Bureau. I was hoping that would get the rest of my money refunded. Pure Med Spa had 14 business days to reply to the complaint with the BBB, and they did not. Pure Med Spa will not return my phone calls, and they didn't respond to the BBB. That tells me that they know they are using shady business practices. I guess they figure if they don't return phone calls or respond to anyone, they don't have to actually refund anyone's money.
The bottom line is, I did not receive any goods or services from Pure Med Spa, and so, they are not entitled to any of my money. Something so simple seems to be beyond these people. I am still fighting thisfight almost a year later. Pure Med Spa probably thinks that by employing these despicable business practices, that people will give up and just pay. Pure Med Spa should not be allowed to remain open. STAY AWAY!!!
Terrible service! Never go there. Being a health spa the technicians do not read the notes as to what settings on the machine hurt the patient etc. I was sold an unlimited package (upto 12 treatments) and the spa pushed out my scheduled appointment and ended up not finishing the treatment. The technicians keep on cancelling scheduled appointments. Most of these scheduled appointments were cancelled after I reached the spa which was 35 miles away from my home. They cancelled on me so many times that they pushed my 6 appointments to 22 months. When I enquired the management was unsupportive and not even apologetic
BEWARE OF THIS PLACE!!!
I had paid for laser hair remova of 500.00$ for 8 treatments. only received one treatment. I called to schedule the next and no answer. I went to the mall to find out what was going on and there was nothing but a note on the front from sherrifs dept to not tresspass. So they will leave without starting or finishing your treatments and will not call youto let you know that.
can someone help me on how to get a hold of these people. I need my money back, and all the numbers that they have will not answer.
I have had hair removal at Pure med spa and facial I have had no problems the safe was very perfesional. Once that was done they asked if I every had botex done and told them no. The said they they can do injections and fills around my face forhead, eye area and mouth for $800, I I said I pay in full. I had only 2 appointments by them. I called to make an appointment for injections on my face which i Paid. I the number was disconnected. I called the number several times thinking I miss dailed. It was the same message it has been disconnected. I than called information and I was told there is not number for Pure Med Spa in Temecula at the mall. So I am out 800 dallors. They did not call be to let me know that they have moved or no longer in buissness. They took my money and ran.
I went into the local Wesfield Mall, pretty large mall, to the Brite Smile store. Brite Smile use to be Pure...
I paid for 6 treatment of Laser hair removal They closed their doors without notice or even a phone call. I tried and left numerous messages, emailed through web site and nothing. I feel like a fool falling for it
Hi, I had paid for laser hair remova of 500.00$ for 8 treatments. only received one treatment. I called to...
I walked passed the pure med spa location at valley fair 2 days ago only to find out they were no longer...
I too have been a victim of the Orland Park IL Pure Med Spa after being told the end of December I had to pay ahead of time before my appt. a month later to receive dysport. And I paid the $280 requested with a debit bank card. When I showed up for my appt. the office was SHUT DOWN, and a note on door stating employees were behind being paid for 6 weeks and phone #'s for Louise Talbot and Jeff Nourse. I was reassured by both Louise and an x backstabbing friend who works there and lies to everyone that they were "restructuring". She sat there in an office bragging how she was raking in money to sit there and take complaints and do nothing and get paid. I was told I would be rescheduled time and time again when they had an "opening" at another spa location which they were booked and made excuse after excuse. I tried to contact back Orland, and my so called x-friend just left on a recorder to avoid my calls. My bank called and she answered and lied to them saying I received services when I did NOT! They knew she was a liar. Which doesn't surprise me. I am out the money, though not a friend. She never was, and used people and friends all of her life. So the place suits her as a liar and thief that Caren Paluch is! Go to a reputable honest company! Stay away from Orland Pk, IL Spa.
The only reason I found out that this place had closed was because I was shopping at Valley Fair and noticed...
I called them today to get my already paid for $300 photo facial. No answer. It looks like they disappeared...
I purchased a laser hair removal package which I have been using throughout 2009. I had an appointment today...
The Pure Med Spa in Walnut Creek, CA offered a sale on Dysport injections so I purchased $900 in units in...
After paying in full ($1500.00) for six laser hair removal treatments, I showed up for my second appointment...
I have called Pure Med Spa three times in the last three days asking them to call me back for an appointment. I have yet to hear from them. Based on the comments I have read about this place I may never hear from them. I am half way through with my lasar treatment ($579) and fear that I may never have the rest of the treatments. DONT GO TO THIS PLACE! Pay the extra money and go to a professional's office.
I purchased teeth whitening (pre pay) and received no services and now all SO CA locations are closed, website is down and no messages when you call individual locations. Please let us know how to file creditor claim for bankrupt company
My daughter wanted to have facial hair lasered and I purchased a six treatment package from Pure Med Spa in...
My husband went to the Galleria Mall location to purchase a laser hair removal package for me for a gift, because I was always complaining about my femstache. He said the guy was really rude and said it was $300.00 for 1 session. He knew 1 session would not be sufficient so a girl who worked there told him to buy a gift certificate and I can pay the remaining balance. So I called one day and I received and great special! 8 sessions for $400.00! They advised me that their stores laser machine was waiting for a part but I could go to their Las Vegas Blvd location. When I showed up for my appointment their credit card machine conviently was not working so I payed the remaining in cash. The estheticians name was Stella. She was GREAT!! I was very happy with my first procedure. My second procedure, same thing, Stella was wonderful. My third procedure, Stella no longer worked for the company. I got one of those young girls, but she was very nice. My fourth visit doors are locked with a note on the door to call their Galleria Mall location, I kept getting a voicemail and nobody would get back to me. So I went to that location and doors are locked also. I cannot get anybody to return my calls, now i'm out 5 sessions. They must have known they were going out of business hence the great deal and the credit card machine not working so I could not dispute the charges.