Vestiaire Collective review: VC accepted a buyer’s claim of item not described but it was described accurately and the photos the buyer sent shows them damaging the bag

VC accepted a buyer’s claim that an item listed in ‘fair condition’ was not as described. The buyer sent photos, but the photos show them damaging the bag. VC cancelled the sale without contacting me and informed the buyer is shipping back a bag that is more damaged than what was shipped. The specific ‘fair condition’ was described as “the fabric is loose”—images (ending 8C and AD) showed parts of the bag had an outer layer of fabric that was loose from the base. Not all fabric was loose—on the bottom, parts of the front and inside pocket show the original tight fabric and the loose fabric. In a chat initiated by the buyer about the condition, I also informed them: ‘ The canvas is made of neoprene and the top layer is not as tight as it originally was.“

The images the buyer sent in with their claim show them pulling the fabric away from the bag, essentially detaching it completely. There is no store on the planet that would allow a customer to actively pull the structure of a bag apart! Photo file name ending in: FE, FC, 0E, 28 are from the buyer. It makes the fair condition considerably worse. It is also fraudulent on the part of the buyer. This is illegal

VC is not answering in their chat—their agent (James R August 23 12:34) started the chat but abruptly ended it won’t acknowledge that the original description and images was accurate nor the chat where I communicated the condition in more detail. And only apologies for the inconvenience then disappeared. I will be stuck with a severely buyer-damaged bag, a loss of money and negative impact on my seller account. Ref [protected]