Vestiaire Collectivefake moncler jacket sold on vc and no customer service

This review was posted by
a verified customer
Verified customer

Sold fake moncler jacket
Received the jacket, first of all, the condition does not match what seller said "worn twice", instead the jacket came full of strong perfume and collar was dirty, as well as the zips discoloured.
Also, the jacket does not look like aughentic
I since then contact an individual who runs a site to help people authenticate counterfeited moncler jacket, called "moncer expert" and was confirmed this is not an authentic moncler jacket, also advise me the signs to identify counterfeited moncler
This jacket's generic zippers with no brand name are never used by moncler, the logo is not a match either, the lettering on the tag with model name is not even close to authentic.
Most importantly, this moncler jacket does not have authentic code, / qr tag which is a must have for very piece of moncler jacket, plus the cartoon picture inside the jacket is too dark, and there are many poor spelling mistakes too, such as "broadway" "new york" were spelled as "boradway" "new tork".
However, such jacket managed to pass the quality control, I had contact vc customer service, they asked me to return the jacket, the jacket is now with vc for 4 days without any progress.
I want to ask vc first of all, how possible such jacket can pass your "in house expert" quality control and confirm compliant, someone does not do their job properly for sure, "authenticity guarantee"— is this not suppose to be the whole point buying from vc?
Also, why it takes so long to tell this is a counterfeited item with so many signs easily to tell!
I will not leave it like this and lose my £500, I need my money back and an explanation.
I have provide the purchase invoice to trustpilot to approve I am your customer vc, by denying I am not your customer is not the right way to resolve the issue!
Very bad experience!

Update: I had now received the offcial confirmtation from that the jacket is indeed not aunthentic moncler jacket. Now let us see what is the result of vc 2nd inspection !!I am still waiting since 6th dec! Hi

fake moncler jacket sold on vc and no customer service
fake moncler jacket sold on vc and no customer service

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.