Vesta AT&Tunauthorised charge on my bank account

A
This review was posted by
a verified customer
Verified customer

I have a charge on my account for $53.25 on 4/3/2009. reference sez 4814 vesta *at&t.. I do not who way thise is there but its not supposed to be there, please reverse this charge...

Responses

  • Dj
    DJMesser Jul 17, 2017

    I have been double billed on my debit card March thru July of this year because a cust service rep failed to cancel my old number out when I got a new phone with a new sim card. When I called cust service they offered one month of free service. This is not right! They know it costs more to hire an attorney than what the refund would be so they get away with this. From what I read this sounds like a practice that has been going on for some time. Vesta claims that when we accept the phone service we are giving up our rights to a refund. I wonder how much this makes them in a year?
    Debra Messer

    0 Votes
  • Ve
    Vesta eCustomer Support Jun 05, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

    If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email [email protected]
    or call toll free [protected]. A representative will be glad to assist.

    -1 Votes
  • Br
    bridge Apr 20, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Vesta made 2 unauthorized deductions from my checking account. Apparently they took info off of one of my checks that I mailed to pay an outstanding AT&T bill for my cousin. I went straight to my bank and signed an affidavit stating that I did not authorize the ACH transactions. They said I should have my money back in 2-3 days.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.