The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon Wireless — billing
resolved to the customer's satisfaction
Verizon service is not good enough. Verizon charged me wrong on my bill when I upgraded my phone, upto over $280.00 which I should only paid around $90. I had called them so many times ( 9 times) from February till the March 12nd. Every time I called, it lasted approximately 1 hour because I had to wait for them to review my account, did adjustment, etc. However, I still had to make so many phone calls (9 times). The 10th time I call I was talking for over 2 hours, and people kept transfering me to other rep. ( I talked to 9 people withing that 2 hours.) I had to explain the issue so many times. Even I paid the right amount that Verizon asked me to pay every time, they still considered that I made a late payment . (I always pay 1 week before the due day)
As a loyal customer, this time I am extremely unhappy with their service. It costs me lots time to solve one simple issue. Verizon should pay me back for all the time I spent for this issue.