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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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M
12:00 am EDT

Verizon 700p rebate form entirely truthful

Don’t lose the box when you buy a Treo 700 P phone from Verizon Wireless. If you are trying to get your rebate on the 700P Treo phone, you will need the UPC code, which according to Verizon, is only available through the Manufacturer, and according to Palm is not something that they keep records of. ?!? Despite this, if you enter a phony number in the Verizon Rebate Center’s web page, it will state that the number is not valid. How could they know unless they had a record of the number at Verizon?

Somebody’s not being entirely truthful at Verizon. Oh, and the Rebate Center Phone number on their web site leads to a voice mail that only hangs up on you.

Mark

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anthony diaco
,
Nov 22, 2006 8:16 pm EST

To Whom This May Concern ,

I'm sending this letter in regards of my account number [protected] [protected]) My name is Anthony Diaco , I have been a loyal customer of verizon wireless for 6 years, and the past month i have been having a problem regarding my account I recently purchased a motorola razor in which i was having problems with i was having multiple dropped calls , I had purchased the phone in September if look at my account You will see the phone was returned because there was a defect in it, and i received another one the following month in October i received a extremely unpleasing bill of $550.00 which in previous months my bill has never been so high, I called and spoke to one of you verizon wireless customer service reps about this situation who is still yet to call me back from a month ago, Then however i did partially pay part of the bill of the amount of $ 200.00 so my service would not be shut off , I did call and speak to a supervisor who was very rude and her manner was not of appropriate and professional behavior , She hung up on me , I have been told i had 280 - 1 minute phone calls which is totally outrageous which i was given a credit of only $ 26.00
I know this is wrong because of the phone being defected , My balance as of now is $355.00 which i will not pay until i get the proper crediting i deserve, I would appreciate a prompt and agreeable conclusion on this matter, I would also appreciate if someone can also contact me as soon as possible and have this matter resolved

Thank You
Anthony Diaco
122 Hunter Avenue
Staten Island N.Y. 10306
[protected]

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Verizon - Extremely unhappy with the service

I have a complaint about verizon cell phone service. I am extremely unhappy with the service and because I am past the 15 day trial period they will not let me cancel without paying almost 400.00 in early cancellation fees. They are the reason that I am past my 15 day trial. I opened an account for Myself and told the salesperson that the reason I wa...

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ComplaintsBoard
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12:00 am EDT

Verizon Verizon wireless cheats their consumers by disabling features provided by the phone's manufacturer

Verizon Wireless cheats thier consumers by disabling features provided by the phone's manufacterer so they can collect more profit by forcing them to subscribe to their V Cast. I basically choose a phone for the bluetooth Object Exchange so I can exchange files from another phone or PC but that is disabled by Verizon. Other companies like Cingular, T Mobile have the same model without having any features like this disabled. They spoke to me like I don't know anything. I repeatedly demanded them to re-enable the feature as I know for sure it can be re-enabled; but everytime, a lie comes out of them saying thier V Cast is a better alternative. Cheating off the consumer does not attract a good reputation for a company, but Trustworthy surely does attract a good reputation.

Thanks ComplaintsBoard.com for giving me the opportunity to speak.

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Vhater
, US
Nov 04, 2012 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

There's lots more underhandedness than that so far spoke of. Verizon is one of the most ruthless, Customer non-oriented companies around. Employees within their stores seem to have been hired straight out of jail. Verizon, the company, has specific charges for services and parts but, when it comes down to it, it's the pr**ks at the stores that actually can set prices to customer and it's almost always on the gouging side. Best thing to do with a company store of Verizon's is to blow it up while all the riff raff employess are in it.

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gr1mr34l1ty
Roseburg, US
Feb 26, 2011 12:40 am EST

@ bill its not about us wanting the world more like what we are paying for. For a company to disable features on a phone without stating so on the phone details is a very maniplutive business practice. Espiacally when some of these features are the selling point for the phone. I fully understand a companies need to regulated banswidth, I mean its expensive. But to misrepresent the product is wrong.

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verizon1959tech
, US
Feb 15, 2010 11:02 am EST

I work for Verizon and we knowingly dumb down our phones to limit bandwidth use and the minimize calls to tech support about phone-specific features. The goal of marketing is to get customers to sign contracts. Once the contract is signed, our job is to maximize our profits.

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mike
No town, US
Jul 26, 2009 10:36 pm EDT

Uhm Vitico...all cell phone companies are required to charge you taxes. Duh, this is America! I believe you are talking about the surcharges, which, yes they are charged by Verizon Wireless, but every cell phone company charges them too.

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Vitico
Orlando, US
Jul 12, 2009 9:27 am EDT

Verizon has an abussive tax charges

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Vitico
Orlando, US
Jul 12, 2009 9:26 am EDT

I was a Verizon customer and I swithched to Boost mobile

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mike
No town, US
Apr 14, 2009 10:22 pm EDT

If you wanted those features and knew VZW didnt have them, then why did you get a phone with VZW? Duh!

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bill
,
Nov 12, 2008 11:46 pm EST

maybe if you idiot customers didnt think you deserved the world

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anthony diaco
,
Nov 30, 2006 7:08 pm EST

I have been a loyal customer of verizon wireless for 6 years, and the past month i have been having a problem regarding my account I recently purchased a motorola razor in which i was having problems with i was having multiple dropped calls , I had purchased the phone in September if look at my account You will see the phone was returned because there was a defect in it, and i received another one the following month in October i received a extremely unpleasing bill of $550.00 which in previous months my bill has never been so high, I called and spoke to one of you verizon wireless customer service reps about this situation who is still yet to call me back from a month ago, Then however i did partially pay part of the bill of the amount of $ 200.00 so my service would not be shut off , I did call and speak to a supervisor who was very rude and her manner was not of appropriate and professional behavior , She hung up on me , I have been told i had 280 - 1 minute phone calls which is totally outrageous which i was given a credit of only $ 26.00.

I know this is wrong because of the phone being defected. My balance as of now is $355.00 which i will not pay until i get the proper crediting i deserve.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon Talking to verizon falls upon deaf ears

Who can I complain to. I have been a customer of Verizon for 3years now. When I first moved to the Southern California area I had AT&T but left them in disgust because it seemed everytime I turned a corner I would have dropped calls. Upon leaving AT&T, I was lured in by Verizons pitch on dropped calls and great service. I joined their nationwide plan which gave me 800 minutes. Well every month I was over my aloted minutes. I always call and argue that it is impossible. They recomended I upgrade my plan. I decided to get 3 more phones for family and move to the Family Share Plan with double my minutes for what I was told would be $120 a month with insurance for each phone. I have not seen a bill for under $200, with this last month close to $400. The other 3 phones are rarely used with all the kids blockages for downloads. The Verizon rep told me all the charges were to my line, when I told them that was impossible since I am not using the phone anymore than I did before. All he said was he had the paperwork to prove it.So basically he told me that I jumped from what they claim was an average of 820 mins to 1900 mins of usage. I dont understand how no matter what plan and how many minutes I have, I always seem to go over on minutes although my usage remains the same. I was also told that when I traveled to Temple City, CA I was charged roaming. Temple City is one block from my city, needless to say he did not have a reply to that response. To me it seems they have some kind of scam going on that is hard to pin point and needless to say they have all the answers for.

In short, and I am sorry for the lengthy letter I think I needed to vent, I was wondering who I can complain to since talking to Verizon falls upon deaf ears.

Thank You,
Victor

(626)716-0sss

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The Brewsters
Cedar Bluff, US
Mar 03, 2010 10:42 pm EST

I Agree We've had verizon land line since 1972 and never missed a bill and our wireless was alltel and they bought it out.. Verizon Wired service was charging me 205.00 month for 2 land lines one with verizon freedom and one blocked no long distance, so come to find out they started charging me .15 min for local calls.. Caller Id is 15.00 a line more and when i called they moved me to a plan to save me dollars... but didn't mention that is was a year contract, so I called in to get them to put it back the way it was and they charged me an extra 10.00 per line not to have a contract... Remember I been with them since 1972... So I said ok charge me the extra not to be on contract and hung up the phone. I Call Time Warner and Got both phone lines and internet with local and long distance and called id and all the other bells and whistles for 110.00 a mont plus taxe be around 121.00. The point is Why can't a company Give you more instead of taking more, I Would never have changed our wired lines... but you get of being strong armed..

Now the wirless account, Our service since the change from alltel to verizon is terrible and customer service is an endless circle of wearing you down and never letting you out a contract that they can't provide service for, but they want to keep programing the phones and act like its the problem and its going to fix the problem. When the only thing that going to fix the problem is more towers... We Had great service with alltel and I never had to call them once... I been calling Verizon Wireless for Close to a year now and even though they promise a resoulation in 4 days. The only thing I get in 4 days is another trouble ticket to replace the one I had before... I finally gave up and bought a network extender at full price, so I will have service for the next 6 months... then I ebaying the extender and Straight Talk At Walmart her I come...

Verizon Sham on you! What looks good in your Bord Room at those big fancy meetings, Dose'nt work out when You don't Take care of your customers. I Would if I were you work on trying to keep your customers, Instead of trying to make it diffucult for them to leave... Because They like me will leave and you may not get them back...

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Jet
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May 28, 2008 11:44 pm EDT

Deaf ears at Verizon and they have "all" the documentation and answers down pat - you got that right! I work for the County I live in and they recently implemented a new cell phone policy that requested all nonessential personnel to turn in their County-issued cell phones and to use their personal cell phones and apply for a stipend to defray costs. So I called and asked Verizon if I could swap my phone number (a Verizon number) for my County number (also a Verizon number) since the County number was on all my business cards and business stationery. The Verizon Rep said yes, but the County had to release the number to me first.

The County said no problem and released the number and told me to call the AOL Dept at Verizon. I called and asked the first Rep for the AOL Dept and she transferred me. Verizon Rep #2 looked at my account and saw the number placed on hold for me and said she couldn't activate it and would have to transfer me. Rep #3 announced I could not swap the numbers. If the County number had been another carrier, no problem, but since it was a Verizon number - no can do. (Huh?!) She told me I could add a line, but not swap numbers. I told her no, I don't want to add a line - the whole point in doing this is to carry ONE cell phone and reduce my cell phone costs. Then she tried to sell me on a cheaper plan of $20 a month for the County number. I declined--I only want one cell phone. This went on for several minutes. I repeatedly told her no, I don't want two phones. Let's just forget it. I'll just keep my personal number as is and forget the County number.

Well, then I got my cell phone bill a week later and it was double the usual amount and lo and behold, here the County number was added to my account at a cost of $46.92 per month. I was livid. I called and asked why that number was placed on my personal account--I don't even have a cell phone for it! Rep #1 stated I had assumed the contract for it. I begged to disagree - I had asked to SWAP the numbers, not take on another account. I chatted with him for probably 20 minutes and got nowhere. I told him I wanted the County number removed my account as I did not ask for a second account. He told me I was in luck since the account wasn't 30 days old yet they could probably remove it and not charge me an early termination fee. I was aghast--an early termination fee for an account I did not ask for?! He said he had to transfer me to the Loyalty Dept (that's rich!) and they'd take care of that.

Well, the Loyalty Dept is loyal--to Verizon, definitely not to the customer. I'm quite sure my blood pressure raised 20 points during my chat with the Loyalty Dept Rep. She placed me on hold a couple of times telling me I needed to "cool off". I was so frustrated that nobody was listening to me--after almost an hour on the phone with them--yeah, I was livid! She announced that since the account was a business account, different rules applied, and thus I would be charged a $175 early termination fee. By this time I was shaking I was so angry. So, I'm being charged $175 to terminate an account I said I did not want but Verizon added on anyhow AND there is no cell phone that came with this account to actually USE the account--does this make sense?! She said I assumed the account--that's what AOL is--Assumption of Liability. So I inquired what exactly this business account consisted of. It's a two-year contract that expires 5/19/2010 and it's $34.99 for 200 minutes (then why is the bill for $46.92?).
She continued on that the Reps' documentation from my previous calls to AOL conveyed to her as well as everyone else there that I agreed to assume that contract. I told her I was never told I was assuming a contract--I merely wanted to swap numbers--nobody ever told me I was taking on an additional account. She then informed me that I should have read the terms and conditions. I asked her--the terms and conditions of what? I wasn't told I was assuming a contract. (WHY IS NOBODY LISTENING!?! EGADS!) I went round and round with her on this point. The conversation ended abruptly with me telling her I needed to hang up before I said something I regretted, but that I would be filing a complaint with the Attorney General because this was just wrong.

Hopefully through the AG they CAN HEAR ME NOW!?!?!

I am totally disgusted with Verizon at this point. Are there ANY good cell phone carriers these days that actually provide REAL customer service?

ComplaintsBoard
B
12:00 am EDT

Verizon They charge for everything

I have been a customer of Alltel for 9 years. I recently changed plans, and soon after received a bill from ALLTEL. The bill was a partial bill had I had changed prior to the bill cycyle ending. No Problem. I paid the bill, and continued to use the phone. About a month and 1/2 passed by, and I received a text message on my phone telling me I needed to pay my bill. I contacted the office, as ALLTEL had recently closed the office in our city, and was told they would mail me a bill. I received a bill for the entire month and 1/2, but only a statement for part of the bill. I called ALLTELL again. I was informed that they would send the additional statement this time, but in the future I would have to pay $2 per month to get the statement mailed to my home. They also charged me for the text message they sent, as well as a late fee. I informed the lady I was not paying the text cost, nor the late fee, and that I would find another service that would mail the statements to me at no cost. I am presently try to find another carrier.

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edward frost
,
Apr 01, 2008 8:21 am EDT

I have been with Alltel wireless for almost 2 years. I recently had an unauthorized charge of $9.99 appear on my bill. I normally pay my bill over the phone using my debit card. I called to dispute the charge and while on the phone I noticed another hidden charge for $5.99 for Axcess Msgs pack and inquired about it. The rep stated it was for text messaging which I rarely use. I asked them to remove the charge as I had not requested it. The rep agreed. Later I looked at all of my Alltel bills and discovered they had charged me $5.99 per month for the last 10 months. I called them to complain and was told that as I had been paying it all along they would not issue me a credit. I requested to speak to a supervisor and was hung up on. I called ack, demanded a supervisor and got one named Eric. Eric said he could only authorize 1 month credit until he checked my account and would call me back within 2 hours. He never returned my call so Monday I called again and the rep said he could only authorize 3 months credit and Eric probably got busy and I should expect to hear from him as his schedule cleared up. Tuesday at 9 am I received a voice mail from Alltel stating my bill was past due and my phone would be shut off today if not paid. I again called them to straighten it out and was told by LaShawn that they'd contact me within 2 hours. It's been 3 hours and still no response. I have better things to do than spend days playing their games. I plan to write the FCC next to see what can be done.

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L
12:00 am EDT

Verizon Verizon dsl - something unbelievable!

It is with great disgust I write this letter to you, hoping that having reached the end of my rope, your article may force verizon to correct their mistakes and rectify my problem. My husband and I signed up for verizon dsl service in november or december of 2005- a service that we really wanted. We agreed to a 1-year contract, and paid whatever fees were required, including the cost of mailing the modem and other tid bits that were necessary for dsl connection. It is now july 2006, and to this date we do not have nor have we ever had the dsl service, yet verizon has been billing us every month for this service!

Both my husband and I have been on the phone, all but on our hands and knees requesting help in the matter. The last call I made to them was a real teaser, I was so sure that the problem was going to be sorted out then... But as usual, I was lied to.

You will not begin to understand my frustration, perhaps you can afford me the time to explain. We were told, when we first signed up for dsl, that we would get it... May take a couple weeks but we would. Then they called back to say that the area we were in was 'booked' and that as soon as something became available, we would get on board... Mind you, that was in 2005, and we continued to pay the bill for dsl! Then they called after about a month to say that we were on board, and that we could start 'enjoying' the service, etc. But the truth of the matter is that we were never connected, the modem's light keeps blinking and that is descriptive of something blocking the reception, or so I was told.
I spoke to so many people, I am dizzy from the run-around, and 'being on hold' etc etc... Finally this year, I spoke to michael who reassured me that he would look into the matter, and would send out someone to troubleshoot the problem etc... That I should call back and confirm the appointment. Lo and behold, when I called back to 'confirm' the appointment, there was no appointment made for anyone to come to my apartment, nor did anyone know what I was talking about. Then I was told that I could make an appointment but that I needed to give them a 4hr window? Whatever happened to keeping the customer happy? I work until 5pm or later every weekday, my husband, until 7pm... I was able to bargain with my boss for an early leave for one day, to be home at 4pm, just so they could come and fix the problem... But that was not good enough. You see, I had to understand that they needed a 4 hour window, and therefore I had to be available from 1pm since their last appointment would be at 4pm! Confusing? Imagine how I felt.

Then I tried to tell them I wanted re-imbursement for the months and months that I have been paying for dsl, well... That was another issue... They could only re-imburse me for 2 or 3 mths back, which I gladly accepted, but get this (The best part)... They would also throw in one month (July 2006) free dsl... Wow! What a deal! If only I had dsl, I could really see myself going for that!

I have called all the numbers they told me to call... Spoken with lauren and barbara, to jeff and linda, nancy and annie, and don't forget angela... They were all helping me, and where have I gotten? No-where! The last call I made to them on june 30th, I spent 42 minutes on the phone, explaining what I have been through... I am so sick of it, it is no longer funny. When I asked about canceling this 'imaginary' service, I was told that I would have to pay a fee! Is that the icing on the cake? So that means that I have been paying for absolutely nothing but stress in my life for all these months. Where is the justice in this? Every you call to complain about it, you have to go over the entire thing and then some sweet voice over the phone says nonsense like "I understand" and "I will look into this and get back to you"- which they never do, I am the one calling all the time!

The last bill I had to pay was small, since they gave me credit for the couple of months they said they were only allowed to give... But this is just unacceptable. How can a company be allowed, in this day and age, to cheat innocent people like myself is beyond me... Who do I turn to in a situation like this? I cannot believe that they can even get away with this in a society such as ours... It is all at my expense... I have gotten no results form the constant pleas I have been making and I think this is downright wrong. Please, if you do not believe me, call verizon, I would love to hear their view of the whole thing... They are just unbelievable.

I want this problem addressed... I want all of my money back too, for the inconveniences and trouble I have been through for over 6 mths now, I deserve better. Trust me when I say that this has been a very stressful task for me, and I would appreciate it if you could facilitate my complaint, as I can assure you that this has been a genuine problem for me and my husband.
Thank you,
Lisa

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Verizon = Corruption to New Horizon
Exeter, US
Jun 01, 2009 12:18 pm EDT

Verizon is the worst company I have ever encountered . . . EVER! They are so full of it that it is unbelievable.

I do not think it would be going too far astray to draw an analogy of Verizon and its practices, its treatment of people, and its disregard of the truth to a fascist country. What Verizon does is absolutely phenomenally wrong. It is unsurprising that MCI and Verizon have merged. MCI used to do similar kinds of things to consumers with long distance packages known as "slamming".

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John
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Dec 20, 2007 12:44 am EST

Wait what? The 327w is one of the top two modem/routers that you can get from verizon dsl, the other one is the Actiontec. The 327w is great unless you want to connect to a Cisco VPN (if that is the case you're gonna need an Actiontec), but few people have a need to do that. The preferred setup imo would be a dumb modem plugged into a linksys wireless router, but there really isn't anything wrong with a 327w. At least it's not a westell wirespeed.

They should be shaking their heads because you have Verizon DSL, not because you have a 327w.

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Dean
,
Dec 08, 2007 5:25 am EST

This is the worst site ever!

http://welcome.bbb.org/

Valerie
Valerie
, US
Feb 12, 2007 12:51 am EST

I have had Verizon DSL since September 2006, it was promoted through AOL. Having used a dialup for years but a DSL connection at work, I finally took the plunge.

I have never been more dissatisfied with any product in my life.

I have struggled with hit-or-miss connectivity since the service date arrived. There have been times of no-problem-service, and times of no service. I have done online tech chats and on the phone tech chats--all with people in India-- which have had me run the gamut from repeated IP release/renews, IP configuration and bridge checks, and at least 10 "we need to run a line check, please hold on"s. None of them run the same diagnostic twice.

One tech informed me that the problem, as he determined, was with the network, and that I would be called by Verizon.

Over the last several months, computer-savvy people I meet in my business life shake their heads when they hear that I am running a Westell 327-W VersaLink modem, and insist that I should have Verizon send me a new one.

Problem is reaching customer service during business hours. When I took an hour out of a workday to call (and wait on hold) I told an apparently American-based customer service person about my ongoing problems and my request for a new modem, she routed me BACK TO INDIA for more line tests.

People tell me that I should be calling them, all angry and shouting and insistent...but you don't have a chance to do any of that because they put you on hold and transfer you without telling you that they are doing so!

I paid a computer tech $100 to come out and look at my computer, he fixed a few of the problems brought on by the various and sundry tech supports. It just so happened that while he was here, the internet light on my modem went green the first time in weeks.

I don't recommend this product to anyone. I am paying for the full service and able to use it possibly 1/5 of the time. Dialup is much more reliable. Verizon does not care that I am not able to use their product, they only care that they are paid each month.

I will be moving my service to another provider, possibly cable. I'm sure it will be an ordeal to do so.

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yurma
,
Jan 04, 2007 2:40 pm EST

I just want to add that same happened to me. But I found on the Internet Verizon hidden phone numbers that you can call and get resolutions better and faster. Here is the link http://deccod.com/verizon.aspx

Valerie
Valerie
, US
Dec 12, 2006 5:40 pm EST

I am so unhappy with this company that I can't stand it...I went to call for service from Verizon in 2006...When they told me I owed them money from 2002...Which I had their service in the mean time so I don't get how I owe it and trying to prove it takes money...Also my husband called to get service when they used his Social Security Number to someone else's bill ...He never had a phone in his name...Now they want him to send all his personnel info...to correct it...WHAT...

What is wrong with them...
Thanks for listening...

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12:00 am EDT
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Verizon Scams & lies!

I've been an Alltel customer for years on end. My problems with this company and their lack of cooperation seems endless. I've had problems in the past with roaming charges showing up on my bill.

When I pointed out that I had not been in those areas of my state making calls, I was told the signal will jump to the next closest tower if the one in my area is not available. I chased them for 3 months trying to receive credits that I was promised but was unable to make any progress. NOW, I activated a second line on my account and tried to cancel the other because it was used for a business that I had recently sold. I was told I would be charged a $200 cancellation fee for the original line unless I waited until June. So I paid $50 per month for 3 months on a line I wasn't using. When June came, I called to cancel and was told that I needed to cancel on the exact day of the month I signed up on 12 years prior which I had missed by 3 days. Since I missed that day, my contract on that line was automatically renewed for 2 more years. They refused to help and gave me the # of an office Manager. I called and left 7 messages over 3 weeks and never received a return call to this day. I tried to cancel the second line as a result and was told I would have to pay $200 to cancel that one also. So now I'm up to $400 in cancellation fees if I cancel or change companies within 2 years! While trying to straighten this out, I was told that since I bought a new Razor phone with a rebate, I HAD to sign up for a new more expensive service plan or face being charged outrages prices by the minute rather than continuing on my Unlimited Plan because my new phone was not compatible with my old plan.? I went into a location in Chandler AZ and found an employee that told me "off the record" that I was being lied to by the Rep. because he was probably seeking a commission and not to worry about it. I called again in August to once again try to cancel the second line I wasn't using and was told their was nothing he could do and to continue to try to call the Manager that wouldn't return my calls! THEN, he started in with the same story of how I needed to sign up for a new more expensive plan because my new phone wasn't compatible! I explained I was never told any of this when I bought the phone, he offered a half assed apology, refused to cancel my other line without a $200 fee and continued to try to get me to agree to convert to a more expensive plan!

I'm done! I'll be canceling it all when I get back into town. This company needs a good old fashioned class action law suite! It should be illegal to be lied to, given misinformation and to renew contracts without consent, explanation, notification or signatures. Now, I have to choose between being raped financially or destroying my credit.

I'M WARNING EVERYONE I CAN NOT TO USE THIS COMPANY!

THEY NEED TO BE PUT OUT OF BUSINESS!

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Lucky2020
, US
Mar 08, 2020 4:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I wanted to complain about a felon you have representing your company. Shannon Raper, he is on facing aggravated assault charges for trying to hit some minority kids with his car. He is a racist disgusting man. Collin county courts case search and you will see his mugshot and case.

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Janice sholtis
, US
Aug 19, 2019 4:36 am EDT

I am being charged for$4.99on my discover card every 2 wks for i don't know if shows a telephone no. I called and it says, thanks for calling verizon. I don't own a phone.this has been going on for awhile. Can this be done thru pay pal? Cancelled my pay pal acct .

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Mayer70
, US
Feb 11, 2019 6:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

HI my name is Mayer Lieberman Phone number [protected] my phone service is terminated for 2 weeks already and no one comes to fixed it after trying to verizon every day .

Please get back to me ASAP [protected]

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sarah_co04
Anna, US
May 07, 2009 1:09 pm EDT

My name is Sarah. I have received collection letters from you guys for the past two months or so. I tried to resolve this the easy way and just call the [protected]. This was a waste of my time! I talked to a total of nine people! Even a supervisor named ADRIAN, who didnt take care of my problem and put me on hold just for a girl named Sommer to pick up the line. She tried to help me with my problem but I was very upset about the previous eight people that lead me in the wrong direction, needless to say some of them were very rude and none seemed to have a supervisor. If you listen back at the tapes you will see that i asked numerous time to speak to one and they said that they didnt have one... right.. This is one of the reasons i left alltel! Poor customer service since the first year i got my phone somewhere in the early 2000. I will not pay the bill that i called about because i was told by verizon that they canceled the service when i switched. i still had the southern illinois unlimited plan and was not under contract at this time. I am not obligated to pay that bill when i didnt have the service for a mere 10 days! I am very upset with the way i was treated on the phone with customer service not ten mins ago! So you have lost not one client, yet three because after this situation i informed my family about what just happened and they are going to a different service provider too! I'm not a difficult person usually, a matter of fact i dealt with this for too long. I just want alltel to stop sending me collection letters for something that is completely out of the question. I am very unsatisfied with your customer support, they didnt support me in any way all nine of them!

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C Lynn
Saint George, US
Mar 18, 2009 9:54 pm EDT

I know this is an old posting but the problems with Alltel does seem to go on. I would highly recommend that we pass the word to everyone not to buy cell phones with rebates. From any company. Don't fall for this marketing scam.

Also, don't go nuts over the next NEW phone that comes out. It is all marketing. They made a big deal about the LG scoop and mine didn't last 6 months. I still haven't received the rebate and I did exactly what the directions said. The point is...there is always a newer and better phone coming out. But this is how they get you.
Alltel hasn't been customer friendly. They got too big for their britches and couldn't keep up. They pump out contracts and new phones and entice customers with new gadget phones through cleaver marketing...but just to renew your contract another two years. But, all cell phone companies do this somewhat..but Alltel, if you have a problem you can't reach them.

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DALE A. WILHITE
,
Apr 21, 2008 10:58 am EDT

I am going through the Justice department and the FBI, to have a criminal investigation into this crooked company. They are trying to extort money from me. When I asked for my service to be turned off, these crooks refused to do so and then tripled my bill. Instead of helping me, all they did is threaten me with their stupid bill collector's and a threat to ruin my credit.
The best thing to do is to contact the Justice department and the FBI, and keep contacting them until they launch a criminal investigation.

Also contact all national media outlets and ask them for an investigation. Alltel is a company that needs to be investigated and the owners and managers sent to jail where they belong.
No organized crime has not been wiped out in America, they just moved up the ladder and now are in charge of major corporations like Alltel, Wells Fargo Bank, and credit card companies.

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Mary Ann Wells
,
Apr 10, 2008 7:00 am EDT

HELLO
MY HUSBAND DOUG AND I ARE BOTH OF DEAF.. WE WENT TO ALLTEL STORE IN STEUBENVILLE, OHIO.. WE ASKED WORKER WE WANT TO BUY ANY BLACKBERRY FOR ALL UNLIMITED AND THEY SAID NO AND THEY SAID WE CAN BUY ANY PHONES WITH UNLIMITED BUT ALL THE PHONES DONT HAVE KEYBOARD FOR TXT MSG BUT THEY SAID ONLY ONE PHONE HAS KEYBOARD WITH LG SCOOP .. AND WE BOUGHT THEM ON MONDAY APRIL 7TH .. WE TXT MSG LOTS BUT THE BATTERY CHRG ARE RUNNING OUT.. LOT OF MY DEAF FRIENDS GOT BLACKBERRY ALL UNLIMITED FROM SPRINTS AND ATT WIRELESS.. THEY ARE BEST PHONES.. I CALLED CUSTOMER SERVICE ALLTEL AND SPOKE WITH THE SUPERSVISOR AND I WAS EXPLAINED TO THEM WHY WE CANT GET BLACKBERRY AND UNLIMITED .. THEY SAID COMPANY SAID NO.. I THINK ITS WRONG WE SHOULD GET BLACKBERRY WITH ALL UNLIMITED.. I WENT TO T MOBILE YESTERDAY AND TEY SAID BLACKBERRY ARE ALL UNLIMITED BUT WE DNT WANT TO BUY THEM BECS T MOBILE IS NOT GOOD.. MY HUSABMND AND I WANT TO GET BLACKBERRY BEFORE WE CAN RETURN IN 14 DAYS.. AND CHANGE PHONES.. PLS UNDERSTAND ! OUR ALLTEL PHONES ARE [protected] AND [protected].. LET ME KNOW .. WE APPRECITED IT.. THANKS

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keith hedstrom
,
Apr 03, 2008 8:56 am EDT

had a two yar contract with alltel in 2003. stayed with them until 2006. for over a year complined of service, worthless service, of course they did nothing. told me to go to another wireless provider if i did not like alltel. since i did not have a contract with them anymore there would be no termaition fee. went to cingular keep same phone number. next month got a bill from alltel for 200.00 termination fee for going to somene else.. the only thing that i could figure out why they are sending me this bill is to pay for hiring someone to haul out all of the ###, and ### at alltel.. that would take at least a thousend years.

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Sonja Trent-Pegram
,
Feb 21, 2008 9:32 am EST

I am so pissed I could eat nails.We have had Alltel since 2005 we have had nothing but trouble with them they are continuely messing up our bill and then disconnecting the service if you refuse to paid the monsterous bill.

Last year, I paid over 1600.00 just to keep my services from being interrupted, when I finally couldn't pay anymore, I went though all of the proper channels trying to handle it in a professional manner and was still getting no results and no answers to my problem. I contacted the corporate office in AZ and they helped me get some of the issues straighten out, I ended up with a large credit.

Now it is 2008 and they are trying to rob us again but this time I am not going to pay. They turned my services off on Dec 2007 they are telling me that I had my services restored on Dec 8 so they are prorating my bill in layman's term trying to take my money. I flat out told them they were incorrect requested and investagating and was told flat out their was nothing to investagate.

I requested to speak to an office manager or to be given the # to Little Rock AZ office and I was refused. So I had to research this issue and try to hunt down a number on my own.

I work very hard for my money and it is a shame that consumers like us are being ripped off by these people and it is not just me there are severasl people I know that have had to switch services because they were tired of being taken advantage of. We decided that we wanted to terminate the lines, they want 600.00 to terminate the line because we have 3 contacts with them.I don't want something for nothing I just wanted to pay what I owed.

Either way they get you, if you pay the bill that you know you don't owe, then they have won. Ify you terminate your contracts they still win because that's 200.00 per line. If you don't pay they report it on your credit.

This is the worst company I have ever seen in my life, I would never ever recommend this company to any one not even my worst enemy.

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Helena Francis
,
Sep 10, 2007 7:48 am EDT

I was quite delighted when the My Circle program advertisements made their way to me. I entered my ten phone numbers. I have a witness. I even checked to be sure they were in there correctly. My numbers at some point disappeared, and I received a bill for $400. I called the company, and got $30 taken off. Whoopee. I had not made a copy of the list. This is apparently how they get away with it.

The first person I spoke to was the most pleasant and honest. She said that I really had to keep an eye on that list, and that she would fix the bill if she could, but she couldn't.

The second person I spoke to was much less honest and much less pleasant. He was a supervisor. He said that it was basically my fault, and that I was the first person he knew of to have this problem. Hmm. Maybe he needs to visit this site.

Anyway, beware. Make a copy of your list. If you don't have computer or a printer at your disposal, I have no idea how you would keep track of this. That's probably why they have done it this way.

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Verizon Palm treo 700w upgrade

I tried to upgrade my cellphone to a palm treo 700w. I knew exactly what I wanted but it took an hour to buy a stupid cellphone/pda on my existing verizon family plan.

Part of that time pushing the motorola q. I don't want a motorola q. Then they tell me I don't get the $50 rebate offered on the internet. Oh & I have to transfer to a more expensive cellphone minutes plan on-top-of the the internet/data usage plan.

Think i'm all done when they take my phone to "programming". To supposedly turn-it-on & pair up the bluetooth (Wireless) headset. This they tell me will take 15 mins more for one & 5 for the other. I leave & pick up things at other stores. Come back a half hour later & it isn't done.

A half hour later after this, I have to "re-do" all the paper work. The boss has to help. A half hour after this & they tell me the phone is defective & I have to start over with a new one. Half a day blown (W/2 hour round car trip) and I still don't have a cellphone/pda.

It would be nice to surf the internet (Unlimited) from a handheld device & collect my email besides being a regular cellphone with a small wireless headset. Yea, a little pricey.

Then they tell me that I have to pay a hundred ($100) more to put on my one cell number but not on the other? I say both cellphone numbers are mine on the same bill.

So then they tell me that I can put it on the one number, take it home & pay $20 each to transfer the 3 cell phones around tomorrow? What! You want me to take a non-working very expensive toy home & do all the work myself after wasting half a day? This is after the first one you gave me was defective?

I don't think so. Give me my money back. Put my old verizon phones back on line & give me my old plan back with my nys employee discount. Eventually this is (Supposedly) done & I leave grumbling.

(Hadn't slept for 24 hours)

So I drive home & need to make a call. Guess what? My old cellphone doesn't work. Eventually get to a payphone & my wife's cellphone is shut off too. Grrrrrrr...

Get home & spend a half-hour on verizon's voice mail automated system with no human to talk to. Try again later & talk to a very nice lady who puts my phones back on line. Check my internet verizon account later that night & i'm still on the more expensive cell plan that they forced on me for the new pda/cellphone.

Spend another half-hour on the phone. This rep says it's all taken care of. I'm almost afraid to check my verizon internet account on-line again. I think all of verizon's service techs, managers & technical people are following that actor around on tv leaving the business at hand to...?... India?... Pakistan?

Read full review of Verizon
Update by Valerie
Aug 16, 2006 5:25 pm EDT

Hmm very intersting,I have been a long time customer of this company since 1993 when they were NYNEX MOBILE.I never had any issues with upgrading billing or any major equipment issue.I had 1 issue back in 2002 when i couldn't delete and old voice mail but that issue was resolved in less than 10 minutes.The people at the verizon store (salem NH) are very nice and helpful.I upgraded my phone back in May and the transition was NO LESS than perfect.

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Verizon Poor coverage/dropped calls

We contracted with verizon wireless in toledo, oh and pay our bill to lehigh, pa. verizon's coverage is so poor that we couldn't get coverage in our own toledo area, particularly archbold, oh, nor could we get coverage in the dallas, tx suburb of frisco, tx.

When we have received coverage the calls are dropped so frequently that we have lost business, medical, emergency and personal calls to our extreme embarassment and financial loss.

Verizon's customer service, in their quiet patronizing tones instructs us over and over to "just push *228 every 30 days and all of your woes will abate"... not! my new favorite is "just push * three times (and click your heels) and all of your dropped calls will be trapped."... yippee! so what! how does that help my poor service, embarassment, tc.? again it does not! it only gives verizon the "feel good" factor of "we gave you your money back!" I want service, completed< clear calls... I want this contract cancelled not renewed for another 6 months while you continue the poor service!

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meyerhjf
Pearl River NY 10965, US
Dec 25, 2023 1:17 pm EST

WHAT DO YOU MEAN THIS MAY NOT GET ANY ATTENTION AND MAY NOT BE ANSWERED !

I can no longer get the "GRIT" channel (#490). This started about 2 weeks ago. Was never notified and it was my main interest. This upsets me GREATLY. What options do I have? The subject matter was Western/Cowboy, movies.

KarlGates
KarlGates
Pflugerville, US
Dec 16, 2023 5:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered 5G Home Self Setup, Equipment includes VZ INT ASK-NCQ1338FA and never received it. Called and they said they would return my money. That was on Oct 19, 2023 and I have still not received my refund.

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spanky2
Mansfield, US
Sep 12, 2023 2:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"upgraded" to new verizon flip phone, old kyocera was just as good and it was more portable. doesn't ring, no reception-get 2 bars. not user friendly for someone disabled with shaky hands

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Registered Engineer
, US
Aug 22, 2023 8:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The female manager at the Verizon store at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757 was extremely obnoxious and unhelpful on August 14, 2023. I will never go back to that store!

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Alan Fenster
, US
Jul 02, 2023 4:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Unhappy with TV Package on the lowest tier supposed to receive a maximum of 120 channels.

Was provided with about 30 channels at best. I do not want to upgrade to higher tier which would cost more.

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Sharat12
san diego, US
Mar 11, 2023 6:58 am EST

Travel outside US

Verizon representative basically told us that they will charge $10.00 per day per family. They charged us $30/day. ~ $1000.00 for two months.

be careful... this is not legit.

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Disregard
Central, US
Mar 01, 2023 3:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

For over a year very unreliable service. Past ten days cannot make any outgoing calls, random incoming calls can be received. Tech support cannot determine what is wrong as the calls with them drop, the chat fails because the connection drops; WiFi turned on or off, not in airplane mode, etc. It may be time to file a complaint with the FCC.

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David Maniacs. NancyPerrino
Schenectady, US
Jan 18, 2023 7:33 am EST

Wires are dangling all over the place.My Aunt is 90 & cannot go gown the stairs to see what was going on.Work was done a few months ago & am here from Florida for a brief time.I can send you a picture & you won't believe it.Please let me know my next step!

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Alberto Foraci
, US
Nov 05, 2022 3:52 pm EDT

I believe that some of verizon employee arevgtuilty of using word ,powerpoint or exel to edit customer accounts.

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Huong t
, US
Sep 20, 2022 11:55 pm EDT

9/8/2022 about 10 am Daiesha picked up she basically gave no service she was mocking the customer when asked her name she didn’t want to give and finally. It took her couple minutes before response and mumbling seem lazy . No customer service at all rude and lazy. Unprofessional. Very disappointed long time customer no excuses for this .

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Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

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Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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