Verizon
Reviews and Complaints

Hi, I wanted to complain about a felon you have representing your company. Shannon Raper, he is on facing aggravated assault charges for trying to hit some minority kids with his car. He is a racist disgusting man. Collin county courts case search and you will see his mugshot and case.

I am being charged for$4.99on my discover card every 2 wks for i don't know if shows a telephone no. I called and it says, thanks for calling verizon. I don't own a phone.this has been going on for awhile. Can this be done thru pay pal? Cancelled my pay pal acct .

HI my name is Mayer Lieberman Phone number [protected] my phone service is terminated for 2 weeks already and no one comes to fixed it after trying to verizon every day .

Please get back to me ASAP [protected]

My name is Sarah. I have received collection letters from you guys for the past two months or so. I tried to resolve this the easy way and just call the [protected]. This was a waste of my time! I talked to a total of nine people! Even a supervisor named ADRIAN, who didnt take care of my problem and put me on hold just for a girl named Sommer to pick up the line. She tried to help me with my problem but I was very upset about the previous eight people that lead me in the wrong direction, needless to say some of them were very rude and none seemed to have a supervisor. If you listen back at the tapes you will see that i asked numerous time to speak to one and they said that they didnt have one... right.. This is one of the reasons i left alltel! Poor customer service since the first year i got my phone somewhere in the early 2000. I will not pay the bill that i called about because i was told by verizon that they canceled the service when i switched. i still had the southern illinois unlimited plan and was not under contract at this time. I am not obligated to pay that bill when i didnt have the service for a mere 10 days! I am very upset with the way i was treated on the phone with customer service not ten mins ago! So you have lost not one client, yet three because after this situation i informed my family about what just happened and they are going to a different service provider too! I'm not a difficult person usually, a matter of fact i dealt with this for too long. I just want alltel to stop sending me collection letters for something that is completely out of the question. I am very unsatisfied with your customer support, they didnt support me in any way all nine of them!

I know this is an old posting but the problems with Alltel does seem to go on. I would highly recommend that we pass the word to everyone not to buy cell phones with rebates. From any company. Don't fall for this marketing scam.

Also, don't go nuts over the next NEW phone that comes out. It is all marketing. They made a big deal about the LG scoop and mine didn't last 6 months. I still haven't received the rebate and I did exactly what the directions said. The point is...there is always a newer and better phone coming out. But this is how they get you.
Alltel hasn't been customer friendly. They got too big for their britches and couldn't keep up. They pump out contracts and new phones and entice customers with new gadget phones through cleaver marketing...but just to renew your contract another two years. But, all cell phone companies do this somewhat..but Alltel, if you have a problem you can't reach them.

I am going through the Justice department and the FBI, to have a criminal investigation into this crooked company. They are trying to extort money from me. When I asked for my service to be turned off, these crooks refused to do so and then tripled my bill. Instead of helping me, all they did is threaten me with their stupid bill collector's and a threat to ruin my credit.
The best thing to do is to contact the Justice department and the FBI, and keep contacting them until they launch a criminal investigation.

Also contact all national media outlets and ask them for an investigation. Alltel is a company that needs to be investigated and the owners and managers sent to jail where they belong.
No organized crime has not been wiped out in America, they just moved up the ladder and now are in charge of major corporations like Alltel, Wells Fargo Bank, and credit card companies.

HELLO
MY HUSBAND DOUG AND I ARE BOTH OF DEAF.. WE WENT TO ALLTEL STORE IN STEUBENVILLE, OHIO.. WE ASKED WORKER WE WANT TO BUY ANY BLACKBERRY FOR ALL UNLIMITED AND THEY SAID NO AND THEY SAID WE CAN BUY ANY PHONES WITH UNLIMITED BUT ALL THE PHONES DONT HAVE KEYBOARD FOR TXT MSG BUT THEY SAID ONLY ONE PHONE HAS KEYBOARD WITH LG SCOOP .. AND WE BOUGHT THEM ON MONDAY APRIL 7TH .. WE TXT MSG LOTS BUT THE BATTERY CHRG ARE RUNNING OUT.. LOT OF MY DEAF FRIENDS GOT BLACKBERRY ALL UNLIMITED FROM SPRINTS AND ATT WIRELESS.. THEY ARE BEST PHONES.. I CALLED CUSTOMER SERVICE ALLTEL AND SPOKE WITH THE SUPERSVISOR AND I WAS EXPLAINED TO THEM WHY WE CANT GET BLACKBERRY AND UNLIMITED .. THEY SAID COMPANY SAID NO.. I THINK ITS WRONG WE SHOULD GET BLACKBERRY WITH ALL UNLIMITED.. I WENT TO T MOBILE YESTERDAY AND TEY SAID BLACKBERRY ARE ALL UNLIMITED BUT WE DNT WANT TO BUY THEM BECS T MOBILE IS NOT GOOD.. MY HUSABMND AND I WANT TO GET BLACKBERRY BEFORE WE CAN RETURN IN 14 DAYS.. AND CHANGE PHONES.. PLS UNDERSTAND ! OUR ALLTEL PHONES ARE [protected] AND [protected].. LET ME KNOW .. WE APPRECITED IT.. THANKS

had a two yar contract with alltel in 2003. stayed with them until 2006. for over a year complined of service, worthless service, of course they did nothing. told me to go to another wireless provider if i did not like alltel. since i did not have a contract with them anymore there would be no termaition fee. went to cingular keep same phone number. next month got a bill from alltel for 200.00 termination fee for going to somene else.. the only thing that i could figure out why they are sending me this bill is to pay for hiring someone to haul out all of the ###, and ### at alltel.. that would take at least a thousend years.

I am so pissed I could eat nails.We have had Alltel since 2005 we have had nothing but trouble with them they are continuely messing up our bill and then disconnecting the service if you refuse to paid the monsterous bill.

Last year, I paid over 1600.00 just to keep my services from being interrupted, when I finally couldn't pay anymore, I went though all of the proper channels trying to handle it in a professional manner and was still getting no results and no answers to my problem. I contacted the corporate office in AZ and they helped me get some of the issues straighten out, I ended up with a large credit.

Now it is 2008 and they are trying to rob us again but this time I am not going to pay. They turned my services off on Dec 2007 they are telling me that I had my services restored on Dec 8 so they are prorating my bill in layman's term trying to take my money. I flat out told them they were incorrect requested and investagating and was told flat out their was nothing to investagate.

I requested to speak to an office manager or to be given the # to Little Rock AZ office and I was refused. So I had to research this issue and try to hunt down a number on my own.

I work very hard for my money and it is a shame that consumers like us are being ripped off by these people and it is not just me there are severasl people I know that have had to switch services because they were tired of being taken advantage of. We decided that we wanted to terminate the lines, they want 600.00 to terminate the line because we have 3 contacts with them.I don't want something for nothing I just wanted to pay what I owed.

Either way they get you, if you pay the bill that you know you don't owe, then they have won. Ify you terminate your contracts they still win because that's 200.00 per line. If you don't pay they report it on your credit.

This is the worst company I have ever seen in my life, I would never ever recommend this company to any one not even my worst enemy.

I was quite delighted when the My Circle program advertisements made their way to me. I entered my ten phone numbers. I have a witness. I even checked to be sure they were in there correctly. My numbers at some point disappeared, and I received a bill for $400. I called the company, and got $30 taken off. Whoopee. I had not made a copy of the list. This is apparently how they get away with it.

The first person I spoke to was the most pleasant and honest. She said that I really had to keep an eye on that list, and that she would fix the bill if she could, but she couldn't.

The second person I spoke to was much less honest and much less pleasant. He was a supervisor. He said that it was basically my fault, and that I was the first person he knew of to have this problem. Hmm. Maybe he needs to visit this site.

Anyway, beware. Make a copy of your list. If you don't have computer or a printer at your disposal, I have no idea how you would keep track of this. That's probably why they have done it this way.

WHAT DO YOU MEAN THIS MAY NOT GET ANY ATTENTION AND MAY NOT BE ANSWERED !

I can no longer get the "GRIT" channel (#490). This started about 2 weeks ago. Was never notified and it was my main interest. This upsets me GREATLY. What options do I have? The subject matter was Western/Cowboy, movies.

I ordered 5G Home Self Setup, Equipment includes VZ INT ASK-NCQ1338FA and never received it. Called and they said they would return my money. That was on Oct 19, 2023 and I have still not received my refund.

"upgraded" to new verizon flip phone, old kyocera was just as good and it was more portable. doesn't ring, no reception-get 2 bars. not user friendly for someone disabled with shaky hands

The female manager at the Verizon store at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757 was extremely obnoxious and unhelpful on August 14, 2023. I will never go back to that store!

Unhappy with TV Package on the lowest tier supposed to receive a maximum of 120 channels.

Was provided with about 30 channels at best. I do not want to upgrade to higher tier which would cost more.

Travel outside US

Verizon representative basically told us that they will charge $10.00 per day per family. They charged us $30/day. ~ $1000.00 for two months.

be careful... this is not legit.

For over a year very unreliable service. Past ten days cannot make any outgoing calls, random incoming calls can be received. Tech support cannot determine what is wrong as the calls with them drop, the chat fails because the connection drops; WiFi turned on or off, not in airplane mode, etc. It may be time to file a complaint with the FCC.

Wires are dangling all over the place.My Aunt is 90 & cannot go gown the stairs to see what was going on.Work was done a few months ago & am here from Florida for a brief time.I can send you a picture & you won't believe it.Please let me know my next step!

I believe that some of verizon employee arevgtuilty of using word ,powerpoint or exel to edit customer accounts.

9/8/2022 about 10 am Daiesha picked up she basically gave no service she was mocking the customer when asked her name she didn’t want to give and finally. It took her couple minutes before response and mumbling seem lazy . No customer service at all rude and lazy. Unprofessional. Very disappointed long time customer no excuses for this .