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Verizon

Verizon review: fradulent promotions

J
Author of the review
12:01 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

On October 12, 2012 I received a letter from Verizon/Fios with an offer of 6 free DVD rentals at Redbox if I would call [protected] and listen to their presentation on Fios. At the conclusion I was told that I would receive an email with the Redbox "codes" for the free movies. On Wednesday October 17, five days later. I called Verizon at [protected] and requested the status of the movies. I was told to call [protected]. I confirmed the number to make sure I had written it down correctly. I dialed this number and was told it was AT&T. I hung up and redialed and was again told it was AT&T. Whomever I spoke with at Verizon foolishly referred me to AT&T as a joke. Verizon is responsible. I would recommend anyone with Verizon Service, residential, business, wireless, TV or internet, to terminate that service. This is an irresponsible company using fraudulent promotions and acting in an unprofessional manner.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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