Washington, District of Columbia
United States - 20005
Slightly less than a year ago, we had Verizon FIOS Internet service installed. The installation went...
Verizon FIOS is the worst in customer Service from 0 to 10, definitely, they have a ZERO. I have had it for almost a year and because of the ISP/Phone/TV it’s great, I keep it.
1- Every time I called, they had a hard time finding my account, they had assigned a number but when the looked at the number they had a different phone number in my account and the real number I have was under another person’s name.
2- I ordered a second line in my house to use it as a dedicated fax, I gave up on it, they could NEVER take me to the right person to get it installed.
3- I have a TV box that did not work properly and has not been used for the last 5 months (it has a MAC address that can prove it has not been used. They have issued several pick up orders, once they called from a nearby city saying they were too busy to come and pick it up. Other times they say they’re coming from 8am to 5pm (what a nice time window ha), they NEVER came to pick it up. I requested to be removed from my account and I am still paying for it. There have been times when they say they will send a UPS prepaid box for me to send it to them, that NEVER happened. I asked if I could drop it any store, they said that either they pick it up or the prepaid UPS like I said, I am still paying for it.
4- The router they provided has broken up 3 times in one year, it took a LONG time for me to talk to the right person and get it replaced. The worst of all, the first time they replaced I was billed like $ 175.00 for it; they credited it to my account later, after hours on the phone.
5- I could not pay for almost 5 months, I was sent to collection after 5 months, I did not receive a paper bill and could never get technical support to go online a modify my online account manager. At long last, they had to DELETE my online account manager to be able to solve the problem.
6- I regretted having FIOS and wanted to go back to DSL, guess what; my account CANNOT go back to DSL, once I became FIOS, NO WAY TO GO BACK, I call it MONOPOLY.
7- I have spent time, long hours on the phone trying to solve problems and it is not easy. I have planned to take action against them, I am working on it. Why Don’t I change??? That’s not the point.
I recevied an automated telephone call on Sunday, March 2nd, thanking us for ordering FIOS internet service. Here is the problem no one in my home ordered the service. On Monday, March 3rd, upon returning home from work I see painted one-call markings on my yard. I called Verizon immediately and after going through the endless computer prostitute voice prompts i finally got a hold of a real person.
After telling him the situation he looked into the situation but could not answer who ordered this or when it was ordered. He transfered me to another division and after waiting again, that person could not answer any of the questions either. He could only tell me that the order was either placed over the internet or by a door to door salesperson. He assured me though that the order was canceled. Wow, now i am thinking of identity theft. Now is when this gets good.
The one-call dig marks were done on 3/3/08. However, the person from customer service said the scheduled installation was not until 4/12/08. Being in the industry, I know you only have 10 days from the utility mark outs to start the project.
Today, March 4, 2008, a utility company came and tried to mark out my property. After telling them my situation and that i canceled the "order" they informed me that Verizon has been doing this type of thing in our area for some time now. If you do not call and cancel the order, they go ahead and install the FIOS service.
This action is unacceptable!!!
I took fios internet and fios telephone service from verizon with two year agreement. I encountered problem one after the another. first one: there are offers going on online orders. I stay in john f kennedy blvd. if I use my address to search and order, my residence will not be listed in verizon site. I came to know that we have to use "jf kennedy blvd" and for jersey city I have to use "j cy".
Because of all this confusion with their system, I asked the customer service for details. the person at service desk also accepted the problem and offered to help me out. but I checked with him, and he confirms that I am eligible for all online offers even if I order thru phone. billing cycle for me is 16th of every month. I took connection on dec 22, 2007.
First month bill came: included all hidden charges. later I called customer service for about 4 times and 20 minutes each time to reverse the charges. this bill included all the charges till feb 16, 2008. I overpaid.
I moved to new location in the same street on jan 28, 2008. they confirmed that there won’t be any moving related charges. I received second bill till mar 16, 2008. summary of the bill is 8 page. erratic billing. I know that reaching verizon customer service is taboo, so I took off for office as I cannot speak for hours in office. billing department and customer service will be available only during weekdays and from morning 8 to 5pm.
For one month charge of $64.99 + taxes, I got bill for $144. later I came to know from customer representative that these are due to charges that I already paid. they charged from the date I moved to new location without considering that I already paid till end of next month.
I waited for 1 hour and 30 minutes to reverse the charges and then I decided to disconnect the service. I cannot spend every month hours to rectify the bill charges. when I connected to customer service, I directly asked for disconnection department. the account manager accepted the charges and reversed the amount totally.
This didn’t ended here, after reversing the charges, they put a note for disconnection to my internet on friday evening. I couldn’t connect to internet at 6:00pm, then when I inquired at customer service, to my surprise, my account is flagged for disconnection...
Later for the whole weekend, I left in house with our internet connection and as usual I called customer service on monday morning as usual, I was there in call for almost an hour in morning and get that resolved after creating new order.
I am very confident about verizon billing system that this is going to continue for coming months.
I have been dealing with customer service for months now, they never call you back when they promise to, you...
This is a copy of a letter I sent...
I ordered a bundle service package from verizon on 12/27/07. directtv came out immediately and set up my cable service. as of today, march 3, 2008 I still do not have internet service and phone service. I have called numerous times and have been put on hold for up to 32 minutes without one person picking up to ask me to hold. I have requested tech support and service calls which none have been useful. the techs say that the phone is fine but I see the phone line hanging off the outside wall and it shows that it is cut. I requested for a technician to come out and the tech called and told me he would be out on a saturday. now 3 saturdays in a row he has not shown, and when I call he says that he is sorry, that he forgot.
I do not see it fit to be billed for services that as of today still do not work. I will be more than happy to pay the bill for my cable and keep that service going. as for the verizon internet and verizon phone service I am requesting immediate cancellation of service. I cannot continue to be treated so poorly and put off so many times. I have never experienced such poor service in my life. this has been a very disappointing experience with your company.
I switched to FIOS a few months ago. Verizon has the WORST customer service of any company I've ever...
To make it simple - first they offered a free TV - almost 2 months have gone by since I had the service installed - no TV no confirmation letter.
2nd - numerous issuse with the setup, when I called is was a joke, like talking to a wall. No wonder this contry is going down the toilet. Big Companies always sell the sizzle, but 9 out of 10 times have noting in the frying pan, they can say ad do what ever they want with no liability, the Goverment can not or will not do anything to ensure they deliver what they say, and the Consumer has no recorse.
I have phoned I have written this company... It is insulated against any and all attempts to have meaningful contacts to resolve any issues. If you have time warner cable or cablevision or directtv or dish network... Keep it you are better off... I have tried all but dish network but a friend is very satisfied with the price and quality of the image... I can live with any of the other services (especially cable) but not fios. Firstly the picture quality was not visibly better... Same as cable. The fios internet... Vs. And the verizon dsl is
Just as fast for web browsing (I have both macs... Always fast and the best and pcs... Always a good bit slower whether fios or dsl) yes fios is somewhat faster on downloads but unless unless you are an itunes junkie... Who downloads all the time... Mostly you surf and blog and e-mail (and $17.99 for dsl vs. About $50 (or more) for fios is a waste of money. Now the verizon freedom phone service through the large fios box now permanently screwed to the outside of my garage wall (I thank you and my religious wooden shingles thank you... Well now they are holy holy holy... Thanks a lot!!).. My old phone service with verizon was fine... This new fios box phone service has all sorts of crackle and pops in the line and an annoying low rhythmic rumble... (proximity to electrical service??) if you look at the bright side this is a plus... This way you will only make very important calls... You know like my house is on fire... All of that disaster is nearly meaningless... You can't believe how bad the fios tv is they take 4 hours to drill holes in your garage and attach several electrical devices and backs ups... Which you have to bear the energy cost on... For what... For nothing beneficial. The man and his drill works right next to the main breaker and lipa electrical service to your entire home... If they miss with the drill you are without electricity.. No big deal right??
The young salesman who went door to door told me my activation costs (about $50) and would be reimbursed either through a $200 gift certificate at best buy or they would give me a sharp hd tv... My choice of bonus... That will be 5 months ago in march 2008... And they just about don't acknowledge I even exist as a customer when it comes to a bonus... They do however acknowledge that I am to pay for fios service monthly. Originally, the the young door to door salesman (who has nothing except a name tag... A sales ledger and a laminated photocopy of the basic channel lineup... Which you can't keep... There is no proof or paperwork provided about the sign up bonus... Just his big mouth.. Be smart... Slam the door in his face!). He told me that my cost for 2 years would be $94 a month. Plus $10 for the 2 extras boxes I ordered. My bills have been out of sight for the past several months about $162 for february... $270 for january... And $140 for december (apparently before they really got the "sir charge" ball fully rolling)... Unlike vonage phone service or cable phone service... You have about $35 dollars in extra fcc line charge etc. Etc... Taxes minimum each month. Now as to the fios picture... Because it is optics as opposed to good old copper cable... There are momentary lapses...in picture and sound delivery because of the either tinny motorola cable box can't keep up with the optic cable or the optic cable has small imperfections along the route.. Which cause sound to break up (words to be lost) and pictures to glitch out (as if you had a defect or scratch on a dvd
You were watching.) this almost never happens with cable.
Now I have saved the best to the last... And believe me... You better be reading this far!!!. Effective april 2008 fios tv will be eliminating all the basic broadcast channels and every other channel from their tv system unless you have a box.. That's right the 40 channels I get on all my tvs dvd recorders vcr hdtv digital sets... As well as the older analogue tv sets... Get will all be eliminated...3 months after I signed up and they promised me I would have them... This seems to violate the very contracts we fios subscribers signed... I would hope it opens up a class action against them. Every set whether new hdtv or not will not work without a stinking little energy wasting hot to the touch motorola box... They won't even display what channel you are one... And gets hot as hell to fry an egg on... I currently have to turn my motorola 2500 box and the 6200 box off at night because they get so hot during the day of usage... (and it is winter in ny state!!!)... You can't even keep your hand on top of the 6200... (I can only imagine what a hazard they will present in july!!!). If you are unlucky enough to have a motorola 6416 hd/dvr unit that box is so hot it can almost replace your ronco chicken fryer... The 80 gig hard drive is constantly grinding away and the fan always on to dissipate the heat but it is nearly useless.. Except for the motor noises it makes. Unlucky friend of mine has one and his rental rate has gone up from $12.99 a month to over $15.99 now a month... Just since nov 2007 to february 2008!!! How do you spell rip off... Oh yeah v-e-r-i-z-o-n and the hard drive frequently jams or does not record when it is more than half full. Yes sir. Now every tv set will need a frying energy sucking hot cable box so that will be...6 boxes for 6 sets in my home and each box is drawing energy. Friends three of my tv sets are less than a year old... Two are less than 3 months old... Yet they are incompatible with verizon starting in april 2008. A new 32 inch hdtv sony bravia... No good... A new 27 inch samsung hdtv no good... A 12 month old 37 inch sylvania hdtv no good... According to the new rules laid down by verizon., all will need boxes in order to get even a local channel. Know that before you are an idiot like me and sign up.
Oh yes, all the motorola boxes (every make and model) work on the same remote control signal... So if your are watching something on abc and want to dvd record something on cbs at the same time you are screwed... The same remote controls all 6 boxes... It will shut every box off and change every channel... God help you if you push one of the 38 incorrect buttons in the dark or by accident. It is over... Recording screwed. Don't think for one second you can switch over during a commercial on abc to see how your show on cbs is recording... You just changed the channel on both boxes... Or shut both boxes off... And you screwed up the dvd of the show you were recording... Nice... Really smart folks at verizon. Remember these stupid little motorola vt 700 boxes don't even have a clock or led channel display to know where you are actually on.
P. S. It should go without saying I never order pay-per-view... Or any verizon on demand services... I have only the basic channels usa tnt turner classic movies etc... No hbo or even encore or starz. Oh yes.. More good news... Starting in april 2008... I am going to have to re-cable most of my house when I switch back to cablevision basic tv services for under $15 bucks a month... So I can provide non-box service to 4 older tvs and 3 dvd recorders and 3 vcr... And also basic tv to my 3 new hdtv sets for pbs local news and network broadcasts.. At times when I don't need cable stations (usa whatever) and want to cool down my 3 boxes...
As for the other 3 vt 700 motorola cable boxes... Which arrived yesterday (and which won't activate... Wait till you see the set of instructions verizon sends you to self-activate these new april fools day 2008 boxes by yourself.. Good-luck.)... Verizon can place these somewhere conveniently to their robust anatomy. So that will push my monthly cable up to about $160.
Oh, I forgot to mention how bad their fios on screen guide is... It is bad... And very jittery... It can skip 10 channels ahead and you won't be able to go back very easy... My wife can't go back at all.. She gave up... It is possible... But you have to me a maestro of the remote and also have a bit of luck... Your fall back position is to get the guide on each channel one channel at a time... When "sir jitters" guide is in use!!! Nice!!! By the time you have done that the show you wanted to see is already on 10 minutes!
We have to keep our internet tv guides listing set to cablevision set up because none of the regular tv listings
Aol, msn, yahoo you name it... None of the regular web tv listings bother to give you the fios cable line up... Check it out.. Perhaps that was their hint not to go with verizon fios? Don't be part of a small minority that is getting screwed with fios. Just because I was stupid don't means you have to be as well. Yes, I am locked into a 2 year contract with tremendous penalties if I try to discontinue fios service... (my local cable does not do that)... The story never ends.. But my letter does... Good-bye. And here for all these years I thought cablevision stank... It may have a slightly moldy smell... But wait till you smell the (metaphorical) rot called fios tv.
Pps: my wife just walked in from work... She told me the house was cold... Sure enough it is..
I had turned off my 6200 cable box and sylvania hdtv late last night when I went to bed... And by god I forgot to turn them on (I have these units on outlet switches... So I don't have to unplug them). Going to power them up now to watch judge judy.. Have a hot cup of tea... And enjoy my verizon fios tv fireplace.
I am in complete shock, although by now I shouldn't be, that yet again this month Verizon has overbilled...
We switched to Verizon cell service at the end on November. Our first bill showed a charge for a school district tax for a district that is several miles from our residence. I called customer service and the rep agreed to credit my next bill. The following month the the bill showed the credits but also showed a charge for the tax. I called CS again and offered to send in a copy of my school tax bill to prove that I didn't live in the taxing district but was told that it wasn't necessary and they would initiate an investigation. Today I got a call saying that they had contacted my assessor and the tax was correct and I would continue to be charged. That isn't possible because I DON"T LIVE IN THE DISTRICT FOR WHICH I'M BEING TAXED!!!
I've been a Verizon FIOS subscriber for 18 months now and I absolutely regret it (the only reason...
Posted: 2008-02-11 by Elizabeth Schack [send email]
On Feb. 4, two installers came to my home to install FIOS TV, phone and Internet service. They told me they would be working outside for a few hours before coming in to make connections, etc. After a while, I noticed there had been no sounds of activity anyplace. I also noticed the absence of my indoor pet. I went to the basement to check where the men had last been working. They were gone, with my basement door and garage door left wide open to the outdoors. I looked for their truck in back of our house and in front as well, but the truck was gone too. However, I did see my indoor pet outside at the edge of our property. Thankfully, I was able to retrieve him, avoiding a heartbreaking disaster, before he reached the nearby highway. When the men returned, they said they had gone to lunch. Common courtesy would be to tell me and to at least shut the doors behind them. They continued their “installation” , spending the next 1 ½ hours in their truck. When they finally came back inside, they began to connect the TV, DVD player, and the new STB box. They told me that my TV was broken and that the DVD player could not be connected; they said there was “no audio”. They told me I would need to disconnect the wires from the box and transfer them onto the DVD player in order to ever view a DVD. I asked them how this could be, when everything worked fine the night before. They told me to get the TV repaired, or get a new one. I asked them to please try again-maybe it was their wires. They said their wires were just fine, and folded them up and took them away. They used my old red, white, and yellow wires to connect the new box to the TV. I asked them for help setting up my Outlook e-mail and for the phone number for the voice messaging system. They told me they could not help and to call the toll free number. There was no paperwork for me to review or to sign off on, and they left, taking the new wires with them.
Although I waited on hold for one hour that evening and I was given the wrong voicemail phone number, these issues were resolved that evening, for the most part.
The following day, I called to see about the cables the installers had taken away, thinking I might need them if I got the TV repaired, or when I received my new free Fios TV from Verizon. I spoke to Nick Massi, who transferred me to a Ms. Tolliver, who transferred me to Cassandra. Cassandra assured me that, based on the ticket written by Nick, a field supervisor would be contacting me to come out and review the work done. No one contacted me that day or the next.
I was able to connect all three devices, TV, DVD player, and STB box together so that they worked. The problem now was that the DVD only played in black and white- no color. By Wednesday, Feb. 6, there was still no call. I called again and spoke to Michelle. She assured me repeatedly that the field supervisor would absolutely be calling me by 10 AM the next day. By 11 AM the next day, Feb. 7, the only call I got was one regarding voicemail, stating the problem seemed to be fixed. The repair person who left this message said there was no alternate number at which to reach me, even though I had given my cell phone number three times. However, there was still no call from the supervisor and no cables from Verizon. I called and spoke to Maggie. She had me hold while she was on hold waiting for a supervisor in DRC. We both were on hold for 35 minutes. She came back on to say she would connect me with her supervisor, Scott R. Scott told me he’d call me back in 30 minutes or less, while he contacted DRC. After 45 minutes, he called to tell me that a field supervisor would definitely contact me in the next “couple of hours”. This was at 12:43 PM. Scott had told me I’d be able to reach him at the toll free number by just asking for Scott R. By 11 AM the next day, Feb. 8, when there was still no call, I tried to reach Scott and nobody had heard of him. I spoke to Andrew. He checked and told me a field tech would be calling me and coming here in one hour. This time the tech Dan Bartkowicz, KO1, did call, but did not have the cables on his truck, nor was he familiar with video. He said he’d call me back. After waiting 30 minutes, I called him back and he said maybe a different tech would get this assignment and he was waiting to hear. At that point, I insisted to be connected to the field supervisor. He had me hold on again. When he came back on, he told me that he and another tech would be over in a few minutes. Brian May, OD3, was the other tech. They brought in the same wires the first installers took away, and connected everything successfully in minutes, including color on the DVD player. These two techs were gracious and knowledgeable and should be commended for their quick response and customer service. They were patient and asked me more than once of I had any other questions.
I realize this letter may take a while to read, as it took me a while to write. Each time I phoned Verizon, the wait time was long and each time I had to repeat this whole story. The experience was horrendous!
Comments United States Telecommunications
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I will start off by saying that I have seen first hand the unorganized mess that Verizon calls "Fios". This will be long, but believe me, it is very factual and worth reading if you are considering Fios or already have it. First off, Verizon hires 3rd party workers to do their installs. They cause tons of damage to homes and property and never want to take responsibility for it. These "technicians" are not licensed to do the work they are doing. Verizons equipment is extremely unreliable. The set top boxes for Fios TV are complete junk. They have more problems with pixelation, loss of the TV guide, and DVR's going bad then any other company I have ever seen. Verizon uses the existing coax cabling within your house for their service. The problem is, the signal coming in from their fiber box is much hotter than a signal coming from the cable company or other providers. This causes the pixelation problems. When this problem occurs, they want to charge you $95 per coax cable run to replace them. This is not legal! Once they put their signal on those lines, the lines become their responsibility to not have signal loss. The remote controls they offer are garbage and they will charge you to replace them when they break. The "new" TV guide that Verizon has released is extremely un-friendly to any user of it. It is archaic and extremely hard to use. If you have to reset the box, which you will do at least once a week, you will lose all of your settings, favorites etc... from within the guide. The browse by page function does not work in the guide. You have to go channel by channel. You might as well not have a guide at this point. When it comes to Fios Internet, there are many problems here as well. Verizon uses the coax cable in your house for the internet as well. They run a line to a splitter and to your broadband router. This method is proprietary and does not allow you to ever get a different router. Using this "MoCA" technology also does not allow VPN connections. VPN's need a constant streaming of bits for security. MoCA compresses these into blocks of bits and sends them sporadically. Therefore, your VPN will never connect due to the security timing out while trying to establish the secure connection. The only way to fix this is to have Verizon change out your cable run from coax to Ethernet from the fiber box. And for this they will want to charge you. The router they provide (ActionTec MI424WR) is complete junk. They only support basic connectivity on this router. The router is not compatible with any gaming consoles via wireless connection (PS3, XBox 360, Nintendo Wii, PSP etc...). You can open up all the ports that you want and it still wont work. For the third piece of trash service, the phone over fiber, again there are numerous issues. Once you get Fios, your copper lines (standard phone lines or POTS) are decommissioned. Verizon will not switch you back to copper once you have moved to Fios. The phone over the fiber line is incredibly unreliable. It constantly drops, has noise on the line, loses dial tone completely and worst of all, if you lose power and the battery backup on the fiber box dies, you have no phone. Not true with good old copper lines. The battery backup on the fiber unit is supposed to last 8 hours. Good luck getting 1 hour out of it. And when the battery within that unit dies, good luck getting it replaced. Verizon will charge you for a replacement after one year. Now that you know about the services themselves, now listen about the customer service. If you call to get help, you will be on hold anywhere from 2 minutes to 4 hours. Usually the ladder of the time frame. Once you get a hold of someone, it might not be the right person and you may start the agonizing process of being transferred around. Expect to spend half of your day on the phone for the majority of times that you call for support. Once you get through this headache, if you schedule for a technician to come out for repair, beware of what they tell you for time frames. They will tell you between the hours of so and so which means absolutely nothing. If the tech finishes a job early or late, he may arrive 4 hours early or 4 hours late. You basically have to take the whole day off of work and sit and wait. Then you may be part of the majority where the technician doesn't show at all. No phone call, no nothing! You waste your whole day and lose pay for the day for nothing. This may happen one time or it may happen 3-4 times before you actually see a technician. Believe me, this does happen! And more often then it should. And if you try to get some kind of credit for the lost day of pay, they will give you a measly $50 credit. Even if you have waited for a tech numerous times where they haven't shown up. Once the tech does arrive, its a crap shoot. He could be a great tech or someone who has no knowledge of how to troubleshoot or install this equipment. You may have more of a mess after he leaves than originally reported before he arrived. All in all, when it comes to their customer service, you will feel like you are constantly chasing them trying to get answers, trying to get service and you will get nothing but the run around. I hope this explanation is useful to many who are considering this terrible service. If you value your time and hard earned money, you should avoid this service at all costs. Stick with the guys who at least have reliable service and good techs available.
Well it has been almost 6 days and Verizon still cannot figure out how to turn my DSL email accounts over to FIOS accounts. I cannot access my sub accounts and every night I call and they update the ticket. The OCS group then tells them it is working and nothing.
Plus the on hold time is nuts. The fron line people at the fios are very nice but their hands are tied the say because they cannot even talk to the national email support people at verizon. All they can and are allowed to do is update the ticket. And they are good people they have tried everything. But the freaks at the national level... not sure. maybe I will post the double billing for the DSL and Fios situation next with verizon.
Verizon fios - customer service is horrible!!! like many i'm jumping into the fios tv/internet/phone package not because the 19" tv is so enticing but the single dvr being controlled throughout the house and some other cool features.
I was scheduled for today 29 january, 08 - the sales person said if I would get home install on tuesday or wednesday I get a free cable top box. sounds good and it was quicker then waiting for a saturday install. my widow was from 8 am. - 11 am... well it's now 5:55 p. m. and not tech yet!!!
After five phone calls I finally got some kid who told me that a tech had picked up my ticket again. the person who called me back said they had overbooked, blah, blah, they automatically booked me for tomorrow. no way am I going to baby sit these clowns one more day, I work for a living if I didn't I could not afford cable and would have to steal it from the neighbors, hey that's an idea we should all share cable signals via wifi...
Let me preface this by saying that I am very pleased with my phone and internet service provided by Verizon...
I spoke to a verizon operator who said a long distance call would cost $.25 a minute and she gave me number...
Verizon horror story I need to warn people about verizon landline service/fios/dsl service. they will bill...
I am being charged for almost 5000 incoming/outgoing text messages over a 30 day period that we did not make!! Alltel does not have any records of the incoming messages nor can they provide a copy of the number to where the alleged outgoing messages were sent. By Alltel's Technical Assistance own records, the most incoming messages ever received over a month's billing cycle for that phone is 7. Their records also show that no replies were made to those incoming messages. Suddenly in December 2007 the messages for that one phone jumped to almost 5000!!!
They will not admit that there is a problem and they are threatening to terminate my service if fI do not pay the bill of over $1100 immediately. Also if service is terminated, they will charge me $200/phone extra for not fulfilling my contract. (I have 3 cell phones.)
They will not let me speak to a supervisor in the Customer Service Department. In fact, one CS rep. claimed that they do not have supervisors!!! The Technical Service Department told me that a supervisor would call me back. (No call back yet!!)
The nature of my work requires that I am available via phone 24 hours per day, no matter where I am. I am at a complete loss as to what recourse I have other than to hire an expensive lawyer. (Which I can't afford.)
What more can I do? Please advise smb!
David E. Channell.