Verizon

If you like to be treated like a parasite! verizon will call you a liar and will shut you down from there on… (the customer is never right with verizon) they careless about how loyal you are to them and refuse to take full responciblity for their actions and mistakes! verizon will say anything to make a sale! that’s what kind of sales associates they hire everywhere! even the customer service number will tell you one thing then do another! no consistency! and of course they never leave notes stating what they just promised you! verizon do not care about you, your needs nor your feelings just if you pay your outrageously high bill! they will give you a hard time because they do not care what you have to say, and can verizon will waste at least 4hours of your time! after spending all this time going in circles they will have no resolution and will be glad you finally walked away a furious customer that regrets ever signing up with verizon! verizon wireless will loose loyal customers because of their “awful and terrible customer service!” my verzion customer service representatives are located at diamond wireless verizon at the queen kaahumanu center on maui! here are these verizon reprezenatives that has cost 27 loyal customers to cancel their contract and will spread this horrible experience to everyone! verizon should thank — >*matthew gonzales and kalei kaha*

I recieved a flyer from Verizon in November 2011, it stated among other incentives to sign a 2 year contract to offer a free multi room DVR for life. I signed the contract online and was happy with the extra features I ordered. A month or so later, I recieved the bill stating 29.99 fee for the multi room DVR, when I called Verizon to inquire about this fee I got the reply stating that this offer was directed at new customers only.
Now, 3 months later I found the same flyer and after careful review I could not find any reference to new customers only or any exclusions or restrictions other than the 2 years commitment what so ever.
This whole issue brings to mind the old "bait and switch" tactic. Is this legal or acceptable at least? When I called Verizon today, I mentioned considering small claims court and the rep stated that she must disconnect my call because I stated legal action. I guess I have to follow through with filing a small claim in the court, I am sick and tired of companies like Verizon playing their trick and getting away with it.

I've been a Verizon FIOS customer for over 4 years. I called recently to upgrade my standard set top boxes to HD boxes. Seemed simple enough. It was suggested to me by the representative that by signing a new two year agreement I could get a $300 Visa gift card and upgraded internet speed as well. I specifically asked if there was any reason NOT to do so. Her response was "none that she could think of". Turns out that in signing a new agreement, I lost significant TV content. My original bundle, which was apparently "grandfathered", was no longer available and in signing the new two year agreement my service was downgraded. I was told I could get my original channel line-up back but that I would have to pay a higher monthly rate. No matter how much I argued that no one with any sense would agree to LESS content for the SAME cost, I got nowhere. I asked for them to pull the tape on the supposedly recorded call and was told that not all calls are recorded and there was no way to know what I was told by their representative. I believe this is a classic example of bait and switch. Verizon needs to be held accountable for misleading sales practices.

I tried to add call blocking to my account when the service was added the sales person cancelled the backup and file sharing service that I had been paying for three years. When the service was cancelled all of my files were deleted. At the time my computer crashed and when I went to use the service I had been paying for I was told that it had been canceled and all of my files deleted and there was no way to retrieve them. I spoke to more than twelve people and was repeatedly transferred to departments and technicians who could not help me and was finally told I could purchase software to try to retrieve my files from my crashed hard drive. I do not think Verizon should charge for a service that they did not provide. Their sales staff was improperly trained and at every turn I was given miss-information or just hung up on or just transferred to departments that could not help me.

I need verizon wireless to improve 3g cdma speeds to 5 mbps download speed/1.5mbps upload speed in the whole entire town of concord, massachusetts with fiber optic remote das systems attached to all of the existing telephone poles and light poles and remove the current cell tower

Thanks,
Jack dunk

On July 28 I tried to make a call on my cell phone and was told I had no time available. I switched from a monthly billing to prepaid last Dec. I went to the Verizon web site and it showed I have $52.22 in my account. (My agreement with them is that I pay $2.99 for any calls made within one day).

I e-mailed Verizon to ask what the problem was. I received a return message stating that I had to call the 800 # and reprogram my phone. Why should I need to do this? I called, went through all of the steps to no avail. I was told a work order had to be created to research the problem, I would get a call the following day on my land line from Tina, the tech I spoke to. When I got no call I again e-mailed Verizon with a complaint about no service or solution and demanded they refund me the $52.22 they had in my account. I got an answer from yet another rep stating that they cannot refund my money and I should have service on 8/9. I replied that that is unacceptable as I need my cell phone for a trip to Orlando on 8/5 and again demanded my money.

I had to go out and buy another cell phone (a tracfone) so that I would have a phone to use. I have not had any response from Verizon regarding this problem or my demand for my money. They should not be holding my money while they are unable to provide the service they promised.

Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! Billed $1000.00 after paying $1100.00 for two months of service, actually no service.

I have purchased verizon dsl vervice plan from Verizon. The plan was to provide me the internet service with the download speed range from 0.5 mega bite to 1 mega bite per second (mbps) for the price of $21.99 include tax, and this price was locked in for life. But, for the last seven weeks the verizon vervice has been giving me all kind of problems. The enternet service was not working for most of the last seven week, and when it works it run very slow with the speed of 0.29 to 0.3 mbps.

I have been called the verizon dsl service for more than ten times to ask them to fix the problems. But, the problems are still not fixed, and the dsl enternet service is still not working, and if sometime it worked it was very slow with the speed of 0.3mbps. At some points during the call for help from verizon enternet service to fix the problems, some of the verizon workers have sugested me to purchase some other plans that will have faster speed such as 1.5mbps to 3.0mbps or the FIOS for much more money.

I did not know what the verizon dsl intention were, but for me I just want my vervice start working right as of what I am paying for, and what I was promised to be provided for by the Verizon dsl co.

After being a faithful Verizon customer for over 8 years, I was solicited by Verizon to upgrade my phone and service. I agreed to buy a Iphone 4S January 2 only after being told what my charges would be after my employee discounts. Employee discounts currently being given would be carried over no problem said several Verizon customer service employees. After one month, customer service told me one discount would no longer apply. Second month was told the discounts would not apply to the data plan unless I bought a higher priced $50 plan which I do not need. They deceived me. They lured me into buying expensive equipment by assuring me I would get a lower price monthly and then later changed the pricing. I had to agree to a 2 year contract. I believe this is misrepresentation, deception and illegal. Supervisor refused to give me my promised discounts and I was told another higher supervisor would call me back. They never did. I am very displeased with this kind of unprofessional, illegal shenanigans.

I switched over to Verizon Dec of 2011 with phone and internet services. Since I switch over, I have been having issues with Verizon internet services from day one. The first day I noticed that the connection speed was slow. I did not pay that any attention; I just called Verizon and increase my speeds to 3Mbps -7Mbps. Then after increasing my connection speeds, I began dropping from the internet all together. I called Verizon numerous times and got connected with someone from India who did not have a clue on how to correct my issue. Every time I called they told me, “restarting the modem usually fixes the issue” and that they have to run a line test to see if there’s anything wrong with the line. And every time, restarting the modem only works for a few minutes or so and the line test always come back “everything’s good on our end”. Well, if every thing’s good, how come I do not have internet service half the time? Something must be wrong and you guys just do not know how to fix the problem. I work for a healthcare organization in the IT department and once a month I go on-call. When I need to remote to a field nurse’s PC or laptop I cannot afford for my services to be slow or disconnecting every 5 to 10 minutes. I need reliable service and so far, that’s something Verizon does not provide!

Back in September, my grandfather was involved in a car accident in which he later died. During that period of 12 days, we were using our phones quite a bit talking to doctors, other family members, etc. Our usage was not on our minds at the time. Billing cycle closes and I get the email notification. When I open my email I see a bill for almost $500. I didn't panic at first because I honestly believed Verizon Wireless would be sensitive to the situation and ease up on the overages. They stuck to their guns. I explained to them what had happened and explained that the funeral costs were going to break our backs. With travel costs to travel 1500 miles away by car, One airplane ticket, food, tolls, and just the situation, it was costly emotionally and monetarily. Verizon could've really stepped up to the plate and demonstrated that they care about their customers. Instead, they credited me 25% of my overages and made me feel as if I should be grateful for that. Never a missed or late payment. I was also one of their indirect employees. They did not care. Fast-forward a few months. I moved to the State where my grandfather lived to help my grandmother out. I applied for a job at Verizon Wireless. Why? Because one thing has nothing to do with the other and for what they charge for their service I figured their employees must be paid well. I received an "invitation" to an interview a few weeks later. I was given 2 interviews the same day with a number of managers and a gentleman from HR. First off, they let it be known from day one that they are in command and don't need you. It's the little things that people notice. I was interrupted in the middle of a statement. I was told I'd get a call back Monday (this was friday). They called almost 2 weeks later. Actually, they didn't call, they texted me to alert me that "We are excited to offer you a contigent position to Retail Sales Associate, please call me back asap". So I called back a few minutes later. No answer. Left a voicemail. Called again the next day. No voicemail left. Wrote an email a few days later. Called yet again a few days after that and still no pick up. It was 7 days after I was offered the position that they called back. I really needed this position and I didn't attempt to hide this. My excitement was obvious. I felt they used that against me. They took advantage of this. At the end of the day, they offered me $10 an hour. Not anything to be super excited over. My background check is still being conducted. I told them everything before hand so I don't see what's taking so long. It's been a week. I've already begun looking for other places of employment in Wireless sales. I am a great employee who is dedicated to their work and most importantly, does right by customers. I have references from old places of employment that state this. I have customers who will say this about me. I don't think I should have to spend over a month explaining to Verizon Wireless why they should hire me. The proof is in the pudding. My performance is verifiable. But yet, I called customer care a few days ago and spent the greater part of the call explaining to their rep the difference between a SIM card (which I needed) and an SD card. It seems Verizon Wireless doesn't like or want individuality, They want conformity. They want their yes men and women to be robot-like. They spent a good deal making me aware that it was a roughly $30, 000 investment to get me in the company. Whatever guys, seriously, I don't know where that number comes from but nothing they can teach me costs $30, 000. Unless they're teaching brain surgery or something, I know I need a job but I am a human being and I will not sacrifice any more of my dignity. If they wanna see what I do, hire me. If not, peace. They aren't the cat's meow. My experience is not easily matched and my dedication is paramount. I search for sales leads on my days off. Perhaps AT&T can appreciate a great, dedicated employee. Their arrogance has clashed with my pride. Thanks for making me jump through hoops Verizon. I will not jump anymore. And thanks for not caring about my family's situation. You have demonstrated yet again that you don't care about your customers, only their money.

Verizon just screwed us. We PCSed overseas with military orders. We cancelled our contract before I left. I have a receipt from them that states ETF: $0. We did this December 19, 2011 for a cancellation date through the next billing cycle, since we were PCSing January 9, 2011. I just got an email (Feb 7, 2012) saying they charged my banking account for $363.82. I went online and looked at the details of the bill and it was mostly due to ETF (and the other government fees, which if they have to charge then fine). This is so screwed up. There is no verizon coverage here (Italy) not to mention when we cancelled we were told we would not be charged a termination fee (we have the receipt as proof).

I had been with verizon for about a year had two phones they had unlimited service I was they called me and ask me if I wanted to cut minutes down on one phone it would be cheaper so I said sure and ask if my texting would still be unlimitied the lady said yes so I took it that I could text all I wanted well the next month I got a 1500.00 dollar cell phone bill no warning oe anything if she had of told me that I was going rto be charged for every single text I would have left it unlimited that would have not been but 225.00 for unlimited they just messed up and will not do nothing about it so if you know what is good for you will go with alltel

I am very unsatisfied With verizon because since the beginning customer service has always been horrible and never helpful. I had a family plan and I had the highest minutes in the plan and when I received my bill verizon had lowered my minutes plan so they were making my bill huge and the made changes that I never asked for. Once I called customer service they told me that they would fix out and credit me but next time I got my bill I was at 700$ and I was barely a month in a half into being a customer with them I kept calling them and they never wanted to help me saying there was nothing they could do and that I had to pay or service would get disconnected I explained over and over but no one tried to resolver anything. 3 months into being a brand new verizon customer and my bill was at 1200$ I thought it was so ridiculous I called and asked for credit but they said that it was all on me and I had to pay I told them no because it was their fault and that I wanted to get out of verizon for good and the didn't care that they were losing a customer. I told them to sususpend all services but they told me no now that months have gone by I'm at $ 2000 dollars over due and in collections. This company is horrible because they don't fix their mistakes or help the customers. !

Verizon customer abuse: a complaint and cautionary tale
By dj arnoldo

I was a verizon (vz) customer from 1996 through 2011 (15 years!), and I paid every vz bill in full immediately as I received it. although there’s never much to like about the phone company, when things went wrong vz always made things right one way or another. about a year or two ago, I noticed a significant decline in vz customer service generally.in september 2011 my service bundle fee went up by $15 without warning, and I called vz several times to try to get back the rate I had. failing in that, on september 17, 2011, I called to disconnect my phone service, but keep my internet service. little did I know that would start a four month nightmare. after dozens of phone calls and dozens of wasted hours on the phone trying to resolve the same problems over and over, problems that never should have occurred in the first place, I ended my vz services completely. but that did not end my vz nightmare...

The internet consumer complaint boards (see below) are full of complaints by thousands of customers ranting about the horrific abuses they suffered across all vz businesses. my experience is echoed again and again in nearly every post, so I won’t recount my personal vz nightmare in detail here. the question is, why does a company with $110b in annual revenue and 200, 000 employees treat customers so poorly? I will attempt to answer this by sharing what I learned about vz during countless infuriating encounters.

— vz accounting systems are a mess, with multiple account numbers for one customer. despite the much touted “onebill” and “my verizon”, vz systems do not communicate with one other. neither is the “my verizon” (verizon.net) website connected to vz’s phone, internet, and wireless billing and payment systems. repeatedly I made payments online but would not get credit even though I could see my payment and confirmation number on the website. I kept getting billed for the same amount, and when I called, the conversation typically went like this: “I made that payment two weeks ago, here is the confirmation number”. “i’m sorry, I don’t see that payment.” “I can see it on verizon.net, why cant you?” “we have a different system.” “that’s not my problem, how are you going to fix this so I get credit for my payments?” “click.” back I went into the phone queue.

— vz phone answerers (they provide no “service” or “support”) are generally poorly trained, apathetic, and hostile; some even lack basic phone skills like getting your ten digit account number right within three tries. and every now and then you will get a real thug (see below).

— when you call vz, the phone answerers either don’t bother to write detailed case notes, or can’t see case notes of others. therefore calling vz means transferring around two, three, or four times, telling your story from the beginning each time.

— hang-ups are the preferred way vz phone answerers resolve problems; a question they cannot answer, or a customer who says the wrong thing the wrong way, will get hung up on and sent back into the queue.

— the vz billing and payments department is only open until 6 pm weekdays, and never on weekends. I frequently had to waste valuable time at work trying to resolve problems that never should have occurred. they hang up the phone at exactly 6 pm, even if you had been working with them for 30 minutes to resolve a problem. on several occasions I had to speak to three phone answerers before finally getting transferred to a payments specialist who could solve my problem. after spending 15 minutes with her, and making some progress, the phone went dead — at exactly 6 pm. the next day I had to start all over with a new crop of idiots. if you try to call the payments department directly, you either wind up with a phone answerer, and then spend 15 minutes on hold, or payments doesn’t pick up the phone at all.

— vz supervisors and managers never answer their direct line with customers, do not return phone calls, and never do what they promised they would do. asking to “speak with a supervisor” is a complete waste of time and will not get you satisfaction any quicker than battling vz’s legions of idiot phone answerers.

— vz doesn’t feel obligated to provide service at the price they agree to on the phone, and they will change the amount you owe on a whim. on several occasions, after I paid a bill in full and had a zero balance due on the website, I would get another bill with a new balance due because “the price went up”. funny how the price went up twice in the three months I had my vz internet.

— vz uses an undecipherable hodgepodge of charges and “adjustments” to make it impossible for you to understand your bill and how your balance was corrected, and they can recalculate or reverse these adjustments retroactively at any time. this is their preferred method of charging you again for a period for which you already made payment, or reneging on a concession made by a vz "supervisor" on the phone.

— if you call and select the phone menu “disconnect” option for a vz service, you will get transferred around in the phone menu ether until you invariably arrive at a dead line or the recording “no one is available to take your call, please try again later... click”.

— if you tell the phone answerer you want to disconnect your service, they will transfer you to a thug who will try to lie and intimidate and strong-arm you into keeping the service. if that fails, he will attempt to pry information from you like your cell phone number or what other services you have before he dumps you back into the phone queue.

— etc. etc. etc.

Fast forward to december 19, 2011. after three months of calling vz two or three times a week, I finally managed to clear or pay off the last of the billing problems and have the last of my vz services disconnected. just when I thought my vz problems were finally over, during the week of january 6, 2012 I received three more vz bills, one each with a balance due of $15.50 (which I had paid months earlier and had straightened out several times), zero, and a credit balance of $7.50. I had to call back another three times to get this resolved. finally, I begged the vz idiot in billing, “look, keep the $7.50, just zero everything out, close all the accounts that used to be in my name, and leave me the f — alone!” we’ll see if it worked; I may yet get another bill from that horrible company, if not in reality, then in my worst nightmare.

By the way, on december 16, 2011, I called cox and inquired about high speed internet. young, polite, and well trained, the cox customer service guy explained the service tiers and promotions. he told me which package was most popular, and which would be the best deal for me. he told me about equipment options and pricing, and gave me deals on the installation and wireless router. and the cable guy would be there tomorrow between 1 and 3 pm to hook everything up. wow, I thought, i’ll believe it when I see it. sure enough, the cox cable guy showed up when he was supposed to: “we’re going to have your high speed internet up and running before I leave today.” about 45 minutes later, everything was set up and working as advertised. for the same price that verizon tried to extort from me, I now had fifteen times the speed (46 mbps vs. 3 mbps). pingtest.com confirmed that I now had an a - quality connection with cox, compared to the d - quality third-world connection I had with verizon. and my first cox bill? exactly what the guy said it would be. and only one account number. verizon – it feels so good when it stops.

Read thousands of other verizon customer abuse horror stories on the consumer websites below. on the home page search for ‘verizon’. if that doesn’t work, google ‘verizon’ and the site name (e. g., “verizon complaintsboard”). the number of verizon complaints posted is shown for the most popular websites.
Www.complaints.com (2, 210)
Www.my3cents.com (1, 267)
Verizon. pissedconsumer.com (663)
Www.measuredup.com (450)
Www.complaintsboard.com (hundreds)
Complaintreviews.com (hundreds)
Verizonpathetic.com (links to many vz complaint websites, lawsuits, and articles)
Www.yelp.com (17 for ‘verizon communications headquarters’ in ny)
Hissingkitty.com (small but excellent new site)
Www.customerservicescoreboard.com
Complaintwire.org

1. I ordered my wireless service via internet, when calling about my accout, no one wanted to help me or could answer any of my questions. The most concerning was honoring the package amount agreed to via internet.

2. Previously before getting wireless service, I had dial up, I discontinued this service when I agreed to wireless, but 2 months later I still am making phone calls because I am getting billed for dial up and wireless service!

3. Initially when I had dial up I was receiving my statements online. However when siging up for wireless I asked to discontinue this and receive a paper statement. I just rec'd my first statement Feb 10th and the bill was due Feb. 8th. How the heck do they expect the bill to get paid by the due date if I can't receive the statement in a timely manner!?

4. I have spent many, many, many. many hours on the phone with numerous "Customer Service Reps" who seem to think I'm the dense one! I get transferred many times in any one conversation making for a very long, frustrating phone conversation. At the time of this posting I still do not have my account taken care of. I can't get anyone on the phone that understands my account and take care of things in a timely manner and it takes several days to get an email response, if any.

I am very disappointed in the service that I have received and I am considering legal action if this complaint doesn't warrant the results I am after. I would like some reprimand or action to make Verizon step up and take care of their customers instead of passing the buck because none of their "customer service reps" no what they are doing! The staff that I have had to deal with are extremely rude and arrogant making this situation even more infuriating. I would like a response ASAP, as I have been dealing with this frustrating situation since signing with Verizon Wireless, approx. 2 months.

Fios "I proved" their DVD service without notice. Now a great feature doesn't work at all. Also erased all recorded shows and scheduled recordings. Their do called new and improved is junk!

I changed carriers for my wireless service on Nov 19. I moved over to TMobile from Verizonwireless, as Verizon's fees were getting too high. I went into a TMobile store, and their staff helped me with a new phone and service switchover. SMOOTH! OK, now the fun begins. I get a bill from Verizonwireless for $90.32. This is from Nov 19 to Dec 18th, WHAT? A month of service that I did not even have an account with them! I called several times (4) and talked to different "customer service" people, even management, but that was a joke! I explained the situation, but they told me that it takes about a day to "switch" all the info, so that put me into another billing cycle with them, and I owed for the full month. They also stated that if it was not paid, it would eventually go to collections and run up late fees. No help, no waiver of the fees, no discount, no NOTHING! I find it extremely unfair to charge customers for service they did not receive. In light of all the advertising dollars they spend trying to get people to sign up with them, I hope it was worth the $90.32 to forever tarnish my opinion of their service and reputation. BE WARNED!

I recently order the verizon triple play (phone, internet & video). Been quote online for $69.00. later when I got email comfirm It was $89.00. When I call them to cancel talk to customer service for few hours, they finally offer me $74.99. So i say Ok. When I got my first bill, my bill total was $131.79. They was charging me for service I didn't order? ( premium entertainment package). Still try to got them to fix the bill. Never trust the verizon,

In Oct, I ordered Verizon double play (TV and Internet only) to try it out. A tech came out to install my service and cut my telephone line, because he said that I ordered a triple play. I show him the order and he still cut my copper line anyway. I called Verizon and they instructed him to reconnect my copper line, because I only order the double play. The next day a copper repair tech fix my line. I called Verizon back about two weeks later, because of noise in the line. It was suppose to have been fixed. A week later, I had to call again. A copper Tech showed up and fixed the problem, but while he was changing the wire in the box across from house. Someone at Verizon generated a work order to change me to FIOS voice service. I was unaware of this, but anyway the tech left and I had telephone service, then about 5:30 p.m. Verizon called, but I was a sleep. After getting up, I reach for the telephone to use and no dial tone. I contact the tech that morning and he could not access my line anymore. He contact his office and his supervisor and they could not access it either, then his supervisor saw a work order that was submitted by Donna Addison the Verizon Rep. at 11:58 a.m. to convert my copper line to FIOS. The order was completed at 8:00 p.m. I never requested my copper line be change to a battery backup system. I contacted Verizon and held on for an hour before a live person picked up. I was transferred to one person after another. No resolution. I called everyday, before finally I was told that a copper tech would be out there. I waited a 1 1/2 weeks for a tech to show up. The tech did not come during the time frame of 8:00 a.m. - 1200 noon. He showed up three hours later. The tech was not a copper tech. He was a FIOS tech. He stated that he has a work order to convert my telephone service over to FIOS. I told him that I did not order FIOS voice service. He showed me the order. I explain everything to him, he contact Verizon and the cancelled the request, but before during that he test both lines and my copper line still had noise on it, but my dial tone was in the FIOS box. The problem is that it is only coming from the box. I have not had a dial tone inside of my home for over three weeks. Every-time I call Verizon, I am on hold for an hour or more to get a representative on the line and when I do, I have to explain the situation to them and after explaining it, then I am transferred to different department and I am on hold for another hour. Then I have to start all over again, I have been hung up on, transferred several time and still nothing is done. They explained that I only have the regional package plus a double play, but every time that I give them the order numbers, they transfer me again. Four work orders have been submitted to convert my dial tone back over to copper. On the 28 Dec, I stayed home all-day for a copper tech and no one showed up. I still do not have telephone service. I called back to ask for a supervisor, address and or a telephone number to file a complaint. No one would give it to me. I called again yesterday and a work order was submitted again, but still no service.