The complaint has been investigated and
resolved to the customer's satisfactionResolved Velas Vallarta — Resale of My Timeshare
resolved to the customer's satisfaction
I received a call from Vacation Property Services on 9/12/09 regarding a timeshare that my husband and I have for sale. The man that called said his name was Don Rice and he had a buyer for our property. He sent me a Letter of Intent signed by the buyers and a witness. My husband and I had to sign it and send it back. We also had to send $286.82 by Western Union (money in minutes)for the taxes and title search. I sent the WU on 9/15/09 in the amount of $322.82 which includes the WU fee of $36.00. After sending this, I received another call from Mr. Rice on 9/17/09 stating that the taxes would be an additional $86.32 and I need to send it right away by WU again by (money in minutes). The total for that one was $102.31, including the $15.99 fee. In both cases the WU was to be picked up by a Duane Bean, owner of Vacation Property Services in Holly Hill, FL. We were to receive a package from Fed Ex on Friday, 9/18/09 between 3 and 5 pm for the settlement. I left work early and turned down overtime to come home, so I would be here when the package arrived. I did not receive the package on Friday and have been trying to contact Don Rice and no one will return my call. I have left 5 messages since 5:00 pm Friday. I would like a full refund for the $425.13 I have spent on this transaction. The phone number for Vacation Property Services is [protected] the address is 4001 Va. Beach Blvd., Va Beach, Va 23450.
Carolyn V. McNeff
308 Carolina Pines Court
Leicester, NC 28748 (Less)