The horror stories you read and hear about this place are warnings you seriously need to listen to. If you are an animal lover - of any kind - I don't think anyone would knowingly take a beloved pet to one of their hospitals. Read the reviews! VCA sounds more like a hospital in Eastern Europe in the 1920s. Except at VCA, they don't even give the dog or cat a bullet to bite on seriously, if you love your pet and do not want the stress of dealing with unprofessional, uninformed, low vibrational individuals who could quite easily introduce heartache into your life through carelessness or incompetence, avoid them completely, save yourself, and your pet, the pain.